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Frequently asked questions
Cancel Splendies: The Right Way
How to cancel Splendies and protect your subscription rights in singapore
Understanding Splendies and your subscription commitment
Splendies is a curated subscription service that delivers women's underwear to your door each month based on your preferences and size. You choose from monthly plans (single-pair or multi-pair) or prepaid commitments spanning 3, 6, or 12 months, and your account renews automatically until you decide to cancel. Understanding how Splendies operates before you commit helps you avoid unexpected charges and know exactly when to act. Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel any subscription, provided you follow the correct procedure and meet any statutory notice periods.
How Splendies subscriptions work
When you subscribe, you set your preferences once, and Splendies handles the rest. Your billing cycles automatically according to your chosen plan, whether that is monthly or prepaid. You manage everything through your account page on the Splendies website. The critical detail: if you do not cancel by the 8th of the month at 11:59 PM EST, your next renewal charges automatically to your card on file.
Pricing and plan options in singapore
Splendies prices vary based on your plan choice. Below is a summary of current approximate pricing in Singapore Dollars (SGD). Keep in mind that actual charges may differ slightly depending on your payment processor's exchange rate at billing time. Yafee recommends reviewing this table carefully before you commit, so you understand the full financial impact of each option.
| Plan type | Approximate price (SGD) | Billing period | What you receive |
|---|---|---|---|
| 1 Pair (Monthly) | S$13.59 | Monthly | One pair per month |
| 3-Pair Set (Monthly) | S$23.10 | Monthly | Three pairs per month |
| 3-Month Prepaid | S$67.23 total | One-time upfront | Three months of deliveries |
| 6-Month Prepaid | S$133.28 total | One-time upfront | Six months of deliveries |
| 12-Month Prepaid | S$261.12 total | One-time upfront | Twelve months of deliveries |
Prepaid plans offer a modest per-month saving, but they lock you in longer. If your circumstances change, that commitment matters when you decide to cancel.
When you should cancel Splendies
Cancelling a subscription is the right call in several situations, and you control whether you stay or go.
Reasons to cancel
You might cancel because the subscription no longer fits your lifestyle, budget, or preferences. Perhaps you prefer to shop independently, or your financial situation has shifted. You might travel frequently and will not be home to receive deliveries. Or simply, you have tried the service and found it was not for you. All these reasons are valid, and none of them require permission. Yafee recognises that consumer empowerment starts with choice. Under the Consumer Protection (Fair Trading) Act, you have the right to withdraw from a distance contract within 14 days of receipt of your first delivery-this is your statutory cooling-off period. After that, you may still cancel, but the terms depend on your plan type and Splendies' specific cancellation policy.
The cost of staying versus leaving
If you are on a monthly plan, staying costs you S$13.59 to S$23.10 per month indefinitely. If you committed to a prepaid plan, the total commitment is locked unless you cancel and understand what happens next. Being clear about the math before you cancel helps you decide whether to stick it out until the prepaid term ends or exit now and accept the terms that apply. Yafee advises comparing the refund you will receive (if eligible) against the cost of remaining subscribed.
Your legal position under singapore law
Singapore's Consumer Protection (Fair Trading) Act grants you specific rights when you buy goods or services at a distance (including online subscriptions). Yafee grounds your cancellation rights in this legal framework so you understand exactly what you are entitled to.
The 14-day cooling-off period
If you are a consumer (not a business), you have the right to cancel your Splendies subscription within 14 calendar days of receiving your first delivery, without giving a reason. This is your statutory cooling-off period. You do not need to contact Splendies in advance; you simply notify them in writing (email counts) before the 14 days expire. If you cancel within this window, Splendies must refund your payment in full, though they may deduct reasonable costs for returning goods if applicable.
Cancellation after the cooling-off period
Once the 14-day cooling-off period has passed, your right to cancel depends on Splendies' contract terms and your plan type. For monthly subscriptions, you retain the right to cancel at any time by giving notice before your next billing date. For prepaid plans, Splendies may impose a cancellation fee or refund only the unused portion of your prepaid amount, less any processing costs. The key principle under Singapore law is transparency: Splendies must have informed you of these terms clearly at the point of sale. If they did not, you have grounds to escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS) or seek advice from a consumer rights advocate.
Your protection if Splendies refuses to cancel
If Splendies refuses to process your cancellation or continues to charge you after you have submitted a valid cancellation request, you may lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS enforces the Consumer Protection (Fair Trading) Act and can investigate unfair contract terms, misleading representations, and non-compliance with cancellation requests. Yafee recommends keeping copies of all cancellation requests and correspondence in case you need to escalate.
How to cancel Splendies step by step
You have two cancellation methods, and both work equally under the law. The website method is faster and leaves you with instant confirmation; email takes longer but creates a written record. Yafee recommends the website approach unless you prefer email documentation for additional evidence.
Cancel via the Splendies website (fastest method)
This is the official recommended path and gives you immediate confirmation. Log in, find your subscriptions, and cancel before the deadline.
- Go to the Splendies website and log into your account using your email and password.
- If you have forgotten your password, use the "Forgot Password" link on the login page and follow the reset email.
- If you cannot access your account, contact Splendies via their Contact Us page immediately.
- Navigate to your account settings or subscription management page.
- Look for a section labeled "My Subscriptions," "Active Plans," or "Billing."
- You should see your current plan listed with renewal dates and amounts.
- Click "Cancel Subscription" or "Manage Plan" next to your active Splendies plan.
- The website will prompt you to confirm your cancellation or offer retention incentives (e.g., a discount).
- You can decline these offers and proceed with cancellation.
- Review the cancellation summary, which should state your final billing date and confirm that no further charges will occur.
- Screenshot this confirmation for your records.
- Note the exact date and time of cancellation.
- Confirm your cancellation by clicking the final "Cancel" or "Confirm Cancellation" button.
- The website will display a confirmation message and send a confirmation email to your registered address.
- Save or print this confirmation email.
- Check your email within 5 minutes for a cancellation confirmation from Splendies.
- If you do not receive an email, return to your account settings and verify that the cancellation processed.
- If the subscription is still active, try cancelling again or use the email method below.
Cancel via email (creates written record)
If the website method fails or you prefer a documented approach, you can cancel by email to Splendies' customer service team. This method creates a paper trail that is valuable if you need to escalate a complaint later.
- Compose a clear email addressed to Splendies' customer support address.
- Check the Splendies website for the specific support email address under "Contact Us."
- If no email is listed, use the contact form on their website to send your cancellation request.
- Write your cancellation request clearly, including:
- Your full name and the email address associated with your Splendies account.
- Your subscription plan (e.g., "1 Pair Monthly" or "3-Month Prepaid").
- A clear statement: "I request to cancel my Splendies subscription effective immediately" or "effective [specific date]."
- The date you are sending the email (this is your evidence of notice).
- Send the email and wait for a response within 5 to 10 business days.
- Splendies should respond with a cancellation confirmation or ask for clarification.
- If they do not respond within 10 business days, send a follow-up email and keep a copy.
- Once you receive cancellation confirmation, verify that no charges occur on your next billing date.
- Check your credit card or bank account statement 2 to 3 days after your scheduled renewal date.
- If a charge appears after you cancelled, contact your bank and file a dispute, then escalate to the CCCS.
Cancellation deadline and timing
Splendies processes cancellations that are submitted before the 8th of each month at 11:59 PM EST. If you cancel before this deadline, your cancellation takes effect immediately, and you will not be charged for the next billing cycle. If you submit your cancellation after 11:59 PM EST on the 8th, it may not process until the following month, and you may be charged for the current cycle. To be safe, cancel by the 7th of the month. Yafee advises acting at least 48 hours before the deadline to account for time zone differences and processing delays.
What happens after you cancel
Cancellation does not end instantly; several things occur in sequence. Understanding this timeline protects you from surprise charges and helps you verify that the cancellation worked.
Immediate cancellation confirmation
Once you cancel via the website or email, Splendies will send you a confirmation message (either on-screen or via email). This confirmation should state the effective cancellation date and confirm that no further charges will occur. Save this confirmation; it is your proof of cancellation.
Access to your account
After cancellation, your account will remain visible to you for a period (usually 30 days). You can log in to view your order history and download any invoices. After this grace period, Splendies may archive or delete your account; ask them what their retention policy is when you cancel.
Final billing and refunds
If you cancelled within the 14-day cooling-off period, you are entitled to a full refund of your payment, minus any reasonable return shipping costs (if goods were already sent). If you cancelled after the cooling-off period on a monthly plan, no refund is due for past charges; you simply stop future charges. If you cancelled a prepaid plan mid-term, your refund depends on Splendies' terms. Yafee recommends asking Splendies in writing what refund (if any) you will receive when you cancel a prepaid plan.
Verification of cancellation
Between 2 and 5 business days after your scheduled renewal date, check your bank account or credit card statement. If no charge appears, the cancellation was successful. If a charge does appear, contact Splendies immediately and dispute the charge with your bank. Keep all cancellation confirmations and correspondence until the charge (or refund) is resolved.
Refunds and what to expect
Your refund entitlement depends on when you cancel and your plan type. Yafee breaks down each scenario so you know exactly what you are entitled to.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of receiving your first delivery, you are entitled to a full refund under the Consumer Protection (Fair Trading) Act. Splendies must process this refund within 14 days of receiving your cancellation request. The refund will be credited to your original payment method (credit card, debit card, or digital wallet). If goods have already been shipped, Splendies may ask you to return them or deduct a reasonable restocking fee; however, they must inform you of this condition clearly before processing the refund.
Refunds for monthly plans after cooling-off
If you cancel a monthly plan after the 14-day cooling-off period, you generally do not receive a refund for past charges. You simply stop future charges. However, if you cancel before the 8th of the month, you will not be charged for that month's cycle. If you accidentally cancel after the deadline and are charged, contact Splendies to request a refund; if they refuse, escalate to the CCCS.
Refunds for prepaid plans
Prepaid plans are more complex. If you cancel a 3-month, 6-month, or 12-month prepaid plan mid-term, Splendies may offer a prorated refund based on unused months, minus a cancellation fee. The exact refund depends on their terms, which you should have received at sign-up. If Splendies' terms are unclear or unreasonable, you can challenge them with the CCCS. Yafee advises checking Splendies' written cancellation policy in your welcome email or account settings before you commit to a prepaid plan.
Refund processing times
Once Splendies approves your refund, it typically appears in your account within 5 to 10 business days, depending on your bank's processing speed. International transactions (from the USA to Singapore) may take longer. If your refund does not appear within 10 business days, contact Splendies to request a refund status update. If Splendies refuses to refund you or misses the deadline, lodge a complaint with the CCCS.
Common mistakes when cancelling Splendies
Cancellation is straightforward if you follow the correct steps, but a few traps can derail the process. Yafee has helped thousands of consumers cancel subscriptions-here are the most common errors to avoid.
Missing the cancellation deadline
The 8th of the month at 11:59 PM EST is a hard cutoff. If you submit your cancellation after this time, it will not process until the following month, and you will be charged for the current cycle. Set a phone reminder for the 6th or 7th of each month if you know you want to cancel. This gives you two full days to act without rushing.
Cancelling via the wrong channel
Do not try to cancel by calling your bank or disputing a Splendies charge without first asking Splendies to cancel. Your bank will reject the dispute if you have not made a genuine cancellation request to the merchant. Always contact Splendies directly first; only escalate to your bank if Splendies refuses to cancel or continues charging after you have cancelled.
Confusing account deletion with subscription cancellation
Deleting your Splendies account does not automatically cancel your subscription. You must cancel the subscription first, then delete the account if you wish. If you delete the account without cancelling the subscription, Splendies may continue charging you to the payment method on file, and you will have no way to access the account to stop it. Always cancel the subscription via the "My Subscriptions" page before you delete the account.
Not saving cancellation confirmations
If a dispute arises later, you need proof that you cancelled. Save every email confirmation, screenshot of the website confirmation, and bank statement showing the final charge. These documents are your evidence if you need to lodge a complaint with the CCCS or dispute a charge with your bank.
Forgetting to verify cancellation
Submit your cancellation request, then set a calendar reminder for your next scheduled billing date. On that date, check your bank statement to confirm that no charge appeared. If a charge does appear, contact Splendies immediately and dispute it with your bank. Do not wait for the second unwanted charge; act after the first one.
Comparison: monthly versus prepaid cancellation
Your plan type affects both your cancellation process and your refund entitlement. Yafee has created this table so you can compare the two approaches side by side.
| Factor | Monthly plan | Prepaid plan |
|---|---|---|
| Cancellation deadline | 8th of month, 11:59 PM EST | 8th of month, 11:59 PM EST |
| Notice period required | One month (effective next cycle) | Immediate or prorated |
| Refund within 14 days | Full refund of first month | Full refund of prepaid amount |
| Refund after 14 days | No refund; stop future charges | Prorated refund minus fee (varies) |
| Total financial risk | Low (cancel monthly) | Higher (locked in) |
| Best for | Uncertain subscribers | Committed long-term subscribers |
How to escalate if Splendies refuses to cancel
In rare cases, Splendies may refuse to process your cancellation or claim they never received your request. You have formal recourse under Singapore law.
Step 1: document your cancellation request
Collect all evidence of your cancellation attempts: confirmation emails, screenshots of website confirmations, and dated emails to customer support. Create a simple document (Word, PDF, or email) listing each attempt, the date, the method, and the outcome. This evidence is critical for the next step.
Step 2: send a formal cancellation notice
Send Splendies a registered email (or letter to their registered address) stating that you are formally requesting cancellation of your subscription, effective immediately. Include the date, your account details, and a request for written confirmation within 5 business days. This formal notice strengthens your position if you need to escalate.
Step 3: lodge a complaint with the CCCS
If Splendies does not respond to your formal cancellation notice within 10 business days, or if they refuse to cancel, lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS). Visit the CCCS website (www.cccs.gov.sg) and use their online complaint form. Attach your cancellation requests, confirmations, and correspondence. The CCCS will investigate and may compel Splendies to cancel your subscription and refund you if the service provider has acted unfairly.
Step 4: dispute the charges with your bank
If Splendies continues to charge you after you have cancelled, contact your bank or credit card issuer and initiate a dispute or chargeback. Provide your bank with all cancellation evidence. Your bank will reverse the unauthorized charges and may suspend Splendies' merchant account if multiple complaints are filed. This step protects you financially while the CCCS investigation proceeds.
Checklist: before and after cancellation
Use this checklist to ensure you have completed every step correctly and protected yourself from surprise charges or disputes.
| Task | Before cancellation | After cancellation |
|---|---|---|
| Review your plan type | ✓ Monthly or prepaid? | |
| Check cancellation terms | ✓ Refund policy documented? | |
| Note the deadline | ✓ 8th of month, 11:59 PM EST | |
| Submit cancellation | ✓ Website or email? | |
| Save confirmation | ✓ Screenshot or email saved? | |
| Verify no charge | ✓ Check bank on renewal date |
Contact information and final steps
To cancel Splendies, you will contact them directly. Here is the official contact information and the registered address for escalation.
How to reach Splendies
Splendies is operated by Vernon Coombs C Inc. You can cancel via:
- Website account page: Log in to your Splendies account and use the "My Subscriptions" section (fastest).
- Contact form: Use the Contact Us page on the Splendies website to submit a cancellation request.
- Registered address: Vernon Coombs C Inc, Santa Monica, California, USA (for formal correspondence if needed).
If Splendies does not respond
If you do not receive a cancellation confirmation within 5 to 10 business days, or if charges continue after you have cancelled, escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS):
- Website: www.cccs.gov.sg
- Phone: +65 6100 1800
- Complaint form: Available on the CCCS website under "Complaints."
Summary and next steps
Cancelling Splendies is a straightforward process if you act before the 8th of each month and follow the correct method. You have two legal rights: the statutory 14-day cooling-off period (full refund within 14 days of your first delivery) and the right to cancel at any time under the Consumer Protection (Fair Trading) Act, with refund terms depending on your plan type. Yafee recommends cancelling via the website for instant confirmation, saving all documentation, and verifying on your next billing date that no charge has occurred. If Splendies refuses to cancel or continues charging you, lodge a complaint with the CCCS. Yafee has helped thousands of consumers navigate subscription cancellations-use this guide as your roadmap, and do not hesitate to escalate if the company does not comply. Act today, and reclaim control of your account.