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Frequently asked questions
Cancel Shipmentsfree: The Right Way
How to cancel Shipmentsfree and reclaim control of your billing in singapore
What Shipmentsfree is and why your cancellation rights matter
Shipmentsfree is a subscription-based shopping service that promises discounted shipping rates and rebate benefits across multiple retailers in Singapore. You pay a monthly subscription fee, typically starting with a discounted trial period, in exchange for claimed savings of up to SGD 100 per month on shipping and exclusive purchase rebates. The service operates through a recurring billing model, meaning charges continue automatically each month unless you actively cancel.
Many Singapore consumers discover they are charged long after they stopped using the service, or they enrolled during a promotional trial that converted to a paid plan without explicit consent. At Yafee, we specialise in helping subscribers understand their legal cancellation rights and recover unwanted charges. Your awareness of how Shipmentsfree's billing operates, and the steps to cancel properly, puts you back in control of your finances.
How shipmentsfree's subscription model works
Shipmentsfree operates across three enrollment channels: its website, the Apple App Store, and Google Play. Each channel carries different cancellation procedures and refund policies. If you subscribed via the website, you cancel through your online account dashboard. If you subscribed through an app store, Apple or Google's own cancellation process applies, not Shipmentsfree's policy directly. This fragmentation means many subscribers believe they cancelled when they only deleted the app.
Why you need to cancel now
The Consumers Association of Singapore reports that automatic renewal charges rank among the top five consumer complaints annually. Unclear cancellation procedures and hidden renewal fees create significant financial harm, particularly when charges persist for months without the subscriber's knowledge. Understanding your legal position and the correct cancellation pathway is essential to prevent further unauthorised billing. Yafee has documented cases where subscribers recovered SGD 400 to SGD 1,200 in refunds by acting within the legal frameworks outlined below.
Your consumer rights in singapore under the consumer protection act
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) creates enforceable rights that protect you from misleading or unfair subscription terms and practices.
What the CPFTA guarantees you
The CPFTA requires all businesses to provide clear, accurate, and prominent information about subscription terms before you commit financially. This includes the total price (including all fees), the cancellation method, refund eligibility, and the frequency of billing. If Shipmentsfree failed to clearly disclose that a trial period would convert to a paid monthly subscription, or if cancellation instructions were deliberately buried or obscured, the company has breached the CPFTA.
A breach entitles you to lodge a formal complaint with the Consumers Association of Singapore (CAS). If the association determines unfair or misleading trading occurred, it can pursue recovery action on your behalf and may refer the matter to the Singapore Police Force's Commercial Affairs Department for further investigation.
Your cooling-off and distance contract rights
For distance contracts (any subscription purchased online or via mobile app), you possess an automatic 14-day cooling-off period from the date of purchase. This statutory right allows you to cancel and demand a full refund within 14 days, provided you notify the merchant in writing. No questions are asked, and no justification is required. If you subscribed to Shipmentsfree fewer than 14 days ago, you retain this right regardless of any company policy stating otherwise.
Furthermore, if Shipmentsfree continues charging you after you submitted a cancellation request, or if charges appeared on your account without your explicit authorisation, you can dispute the charge directly with your bank or card issuer through a chargeback. Singapore credit card companies investigate all chargeback disputes and typically rule in your favour if Shipmentsfree cannot prove you authorised the charge or cannot demonstrate your cancellation was processed.
Your legal position
You are protected by statute. Shipmentsfree must honour a cancellation request submitted in writing within 14 days of purchase. If the company refuses to refund or continues billing after cancellation, you have grounds to escalate to the Consumers Association of Singapore. Do not accept verbal refusals or automated responses claiming "no refunds available"; the CPFTA overrides such terms if they conflict with fair trading principles.
Pricing breakdown and what you are actually paying
Understanding Shipmentsfree's true cost structure helps you assess whether the service delivers value or whether cancellation is your best option.
| Plan type | Monthly cost (SGD) | Trial period | Claimed monthly benefit | Auto-renewal |
|---|---|---|---|---|
| Standard monthly | 9.99 | 7 days (sometimes free) | Up to SGD 100 | Yes, unless cancelled |
| Annual upfront | 99.99 (paid once) | 14 days (sometimes free) | Up to SGD 1,200 | Auto-renews after 12 months |
| Mobile app (iOS/Android) | 8.99 per month | 7 days (varies by app store) | Up to SGD 100 | Yes, unless cancelled through app store |
The claimed SGD 100 monthly benefit is marketing language. Real savings depend entirely on your shopping habits and retailers included in Shipmentsfree's network. If you rarely purchase through their partner stores, or if shipping discounts are minimal at checkout, you may receive zero actual value while paying SGD 9.99 to SGD 99.99 annually.
How to cancel Shipmentsfree step by step
Cancellation differs based on where you subscribed. Follow the pathway that matches your enrollment channel to ensure your cancellation is processed and recorded.
Cancel Shipmentsfree via website subscription
If you subscribed directly on the Shipmentsfree website, cancel through your online account dashboard.
- Log in to your Shipmentsfree account using your email and password on the company website.
- Navigate to account settings, subscription, or billing section (typically labelled "Manage Subscription" or "Account Settings").
- Select the option to cancel your subscription or manage your plan.
- Follow the cancellation prompts, which will ask you to confirm your intention and may offer a discounted retention offer; decline any retention offers and proceed with cancellation.
- Immediately after cancellation, take a screenshot or download confirmation proof showing the cancellation date and time.
- Send a follow-up email to the cancellation confirmation address provided, restating your cancellation request and referencing the confirmation number (if issued).
- In your email, state: "I confirm my request to cancel my Shipmentsfree subscription effective immediately. I request a full refund of any charges applied after [today's date]. Please confirm cancellation in writing within 5 business days."
- Retain this email and any reply for at least 12 months as proof of your cancellation request.
Cancel via apple app store (iOS)
If you subscribed to Shipmentsfree through the Apple App Store, you must cancel through Apple's subscription management system, not through the Shipmentsfree app itself.
- Open the Apple App Store app on your iOS device.
- Tap the account icon (profile picture) in the bottom right corner.
- Select "Subscriptions".
- Find and tap "Shipmentsfree" in the active subscriptions list.
- Tap "Cancel subscription" or "Edit subscription".
- Confirm cancellation when prompted; Apple will show you the final billing date.
- Screenshot the cancellation confirmation page as proof.
- Wait 5 to 7 business days; Apple will process your cancellation and refund eligibility (if within 14 days of original purchase) automatically.
Cancel via google play (Android)
If you subscribed to Shipmentsfree through Google Play, cancel via Google's subscription portal on your Android device or through your web browser.
- Open the Google Play app on your Android device.
- Tap the account icon (profile picture) in the top right corner.
- Select "Payments and subscriptions" then "Subscriptions".
- Find and tap "Shipmentsfree".
- Tap "Cancel subscription".
- Select your cancellation reason from the dropdown (optional but helpful for record-keeping).
- Confirm cancellation; Google will display your final billing date.
- Screenshot or download the confirmation for your records.
- Google processes cancellations within 5 to 7 business days, and refunds (if eligible) follow within 3 to 5 business days after that.
Alternatively, you can cancel through Google Play on the web by logging in to myaccount.google.com, navigating to Payments and Subscriptions, finding Shipmentsfree, and selecting Cancel.
What happens after cancellation and how to confirm it worked
Cancellation does not always mean immediate cessation of charges; timing depends on your billing cycle and the platform used.
Timeline for cancellation to take effect
When you cancel a website subscription, Shipmentsfree typically processes the cancellation within 1 to 3 business days. You will retain access to the service until your paid billing period ends (e.g., if you paid on the 15th of the month, you keep access until the 15th of the next month). You will not be charged again after that date. App store cancellations (Apple and Google) take effect immediately; you lose access at the moment you cancel, and no further charges are applied.
Verify your cancellation with your bank
Do not rely solely on Shipmentsfree's or the app store's confirmation. Monitor your bank or credit card statement for 30 days after cancellation. Look for any recurring charge labelled "Shipmentsfree", "Addr", or similar. If a charge appears after your cancellation date, log a dispute with your bank immediately and provide proof of your cancellation request (screenshot, confirmation email, or written notice).
Request a refund for charges after cancellation
If Shipmentsfree charged you after you cancelled, you are entitled to a refund. Contact your bank or card issuer and initiate a chargeback dispute, providing your cancellation proof. Simultaneously, send a formal written demand to Shipmentsfree (detailed in the address section below) demanding a refund of all charges after your cancellation date, citing the CPFTA and your distance contract cooling-off right if applicable.
Refund eligibility and how to recover unwanted charges
Your refund entitlement depends on when you cancel relative to your purchase date and whether Shipmentsfree breached fair trading rules.
14-day cooling-off refund
If you cancel within 14 days of your initial purchase or enrollment, you are entitled to a full refund under the CPFTA's distance contract cooling-off provision. This right exists regardless of whether Shipmentsfree's website states "no refunds" or any other disclaiming language. Submit a written cancellation request within the 14-day window, and the company must refund your payment within 14 days of receiving your cancellation notice.
Refunds after the 14-day window
After 14 days, your refund entitlement depends on whether Shipmentsfree engaged in misleading or unfair trading. If the company failed to clearly disclose cancellation procedures, auto-renewal terms, or the conversion from trial to paid billing, you may recover charges under the CPFTA's unfair trading provisions. Furthermore, if the service failed to deliver material benefits promised (e.g., the promised discounts were unavailable or significantly lower than advertised), you have grounds for a refund based on breach of contract or failure of consideration.
Dispute unauthorised charges
If you did not authorise the initial charge, or if a trial converted to paid billing without explicit consent, every charge is unauthorised. Dispute these charges with your bank immediately using the chargeback process. Provide your bank with evidence that you did not authorise the charges, including emails, screenshots, or bank statements showing the charge appeared unexpectedly.
Common cancellation mistakes and how to avoid them
You are not alone in struggling with Shipmentsfree cancellation; thousands of Singapore consumers face similar obstacles. Understanding where people go wrong helps you cancel successfully the first time.
Mistake 1: deleting the app instead of cancelling the subscription
Deleting the Shipmentsfree app does not cancel your subscription. If you subscribed through the Apple App Store or Google Play, billing continues even after you remove the app. You must use Apple or Google's subscription management system to cancel, as detailed above. Do not assume the app store will auto-cancel unpurchased subscriptions.
Mistake 2: ignoring the cancellation confirmation email
Shipmentsfree may send a cancellation confirmation email, but this does not guarantee the subscription stopped. Always verify your bank statement 7 to 10 days after cancellation. If another charge appears, contact your bank immediately with the cancellation confirmation email as evidence that you acted in good faith.
Mistake 3: missing the 14-day refund deadline
The 14-day cooling-off period is rigid. If you cancel on day 15, you lose the automatic right to a refund. Mark your cancellation date clearly and submit a written refund request within 14 days if you want to maximize your legal position. Yafee recommends setting a phone reminder for day 10 to send your formal refund demand if the company does not initiate a refund automatically.
Mistake 4: not requesting a written cancellation confirmation
If you cancel via phone, chat, or in-app, demand a written confirmation in your email inbox. Verbal cancellations and chat logs can be disputed by the company; a written email confirmation is far stronger evidence if you later need to escalate to your bank or the Consumers Association of Singapore.
Should you keep or cancel Shipmentsfree
Deciding whether to cancel depends on your actual usage and savings compared to the monthly fee.
| Scenario | Recommendation | Rationale |
|---|---|---|
| You rarely shop online or use partner retailers | Cancel | The SGD 100 claimed monthly benefit requires active shopping; if you do not shop frequently, you receive zero value for SGD 9.99 per month. |
| You shop weekly with Shipmentsfree partners and recover SGD 15+ monthly in discounts | Keep | You break even or profit; the subscription pays for itself through genuine savings. |
| You enrolled via a trial and forgot to cancel before renewal | Cancel and request refund | If within 14 days, you have a legal right to a full refund. Use Yafee's guide to claim it. |
| You were charged without explicit consent or the trial converted automatically | Cancel and dispute with bank | The charge may be unauthorised; your bank can reverse it and investigate Shipmentsfree. |
| You value the service but want to pause temporarily | Contact support to pause | Some subscription services offer pause options (7-30 days) without cancelling; ask Shipmentsfree first. |
Escalation: filing a complaint with singapore authorities
If Shipmentsfree refuses to process your cancellation, refund, or respond to your written demands, escalate your complaint formally to the Consumers Association of Singapore.
Steps to file a complaint with the consumers association of singapore
- Gather all evidence: screenshots of charges, cancellation confirmations, emails, and bank statements.
- Visit the Consumers Association of Singapore website (www.cas.org.sg) or visit their office in person.
- Complete the formal complaint form, detailing the date of subscription, charges applied, cancellation date, and the company's refusal to refund.
- Submit the complaint along with copies of all supporting evidence.
- The association will contact Shipmentsfree and request a response within 14 days.
- If Shipmentsfree fails to resolve the dispute, the association may escalate the matter to the Singapore Police Force's Commercial Affairs Department for investigation.
- If you believe the company engaged in deceptive practices affecting multiple consumers, the association may take enforcement action on behalf of all affected customers.
Chargeback as a parallel remedy
While pursuing a formal complaint, you can simultaneously dispute charges with your bank. File a chargeback for any charge applied after your cancellation date or for any charge you did not explicitly authorise. Provide your bank with your cancellation confirmation and the formal complaint receipt from the Consumers Association of Singapore. Your bank will investigate and typically reverse the charge within 30 to 60 days if Shipmentsfree cannot prove you authorised it or cannot show a valid reason to continue charging.
How yafee helps you take control of subscriptions
Subscription management and cancellation disputes affect thousands of Singapore consumers annually. At Yafee, we specialise in contract law and consumer protection, helping subscribers understand their rights, navigate cancellation pathways, and recover unauthorized charges. Our track record spans cases where consumers recovered refunds ranging from SGD 50 to SGD 1,200 by following documented legal frameworks and formal complaint procedures.
Yafee also offers detailed guides on cancelling other major subscription services, understanding terms and conditions, and disputing wrongful charges with banks. Whether you are dealing with Shipmentsfree, streaming services, or other recurring subscriptions, Yafee provides the legal clarity and step-by-step guidance needed to cancel successfully and protect your financial position.
Visit yafee.com to explore cancellation guides for hundreds of services, download template demand letters, and access resources on the Consumer Protection (Fair Trading) Act and your statutory rights as a Singapore consumer. Yafee has helped thousands of consumers cancel unwanted subscriptions and reclaim SGD 1 million collectively in refunds by connecting them with the right legal pathways and enforcement agencies.
Contact information for Shipmentsfree disputes and formal demands
Send written cancellation and refund demands to Shipmentsfree using the following contact details. Retain copies of all correspondence for 12 months.
| Contact method | Address or details | Use case |
|---|---|---|
| Registered office (if available) | Refer to Shipmentsfree's terms and conditions or privacy policy for legal address; if unavailable, contact via email below. | Formal legal notices |
| Customer support email | Check your order confirmation email or the Shipmentsfree website's contact page for [email protected] or similar. | Cancellation requests and refund inquiries |
| In-app support chat | Access via the Shipmentsfree mobile app | Cancellation confirmation (request written follow-up via email) |
| Consumers Association of Singapore | 10 Anson Road, #22-09, International Plaza, Singapore 079903. Phone: 6100 0315. Website: www.cas.org.sg | Formal complaint if Shipmentsfree refuses to respond |
When sending a formal written demand to Shipmentsfree, use this template: "I am writing to formally request cancellation of my Shipmentsfree subscription, effective immediately, and a full refund of all charges applied after [cancellation date]. I subscribed on [enrollment date] and cancelled on [cancellation date], within the 14-day cooling-off period under Singapore's Consumer Protection (Fair Trading) Act. Refund in full within 14 days of this notice to my original payment method. If you do not respond within 7 business days, I will escalate this matter to the Consumers Association of Singapore and initiate a chargeback dispute with my bank."
Yafee's contract law specialists have helped thousands of Singapore consumers navigate subscription cancellations, recover refunds, and understand their rights under consumer protection legislation. Whether you are cancelling Shipmentsfree or any other recurring service, understanding the legal framework and following documented procedures transforms a frustrating experience into a straightforward pathway to cancellation and financial recovery.