Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Rocksbox, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Rocksbox in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Rocksbox
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Rocksbox subscription with zero hassle
1
Fill in the form
Give us your details and those of your Rocksbox subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Rocksbox. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Rocksbox refuses your cancellation.
Frequently asked questions
Cancel Rocksbox: The Right Way to Exit Your Subscription
How to cancel Rocksbox in singapore: legal rights, step-by-step instructions, and refund guide
What Rocksbox is and why singaporeans are cancelling
Rocksbox is a designer jewelry rental subscription service that allows you to borrow curated pieces, wear them confidently, and exchange them for new items whenever you wish. You pay a monthly subscription fee, select jewelry that matches your personal style, and enjoy unlimited swaps without committing to purchase. The service appeals to Singaporeans who value variety, want to test expensive pieces before buying, or prefer access to ownership.
However, many Singaporeans are cancelling due to unexpected billing issues, difficulty returning items, or the realisation that the subscription no longer fits their lifestyle. Some members report continued charges even after requesting cancellation, which is precisely why understanding your cancellation rights and following a clear procedure is essential.
How the Rocksbox membership works
When you sign up, you select how many pieces you want at any given time, typically two or three items. You receive your selections, wear them as long as you wish, then return them and request replacements. There is no mandatory return schedule; you control the pace entirely. Most plans include the option to purchase any rented item at a reduced price if you decide to keep it.
Key reasons singaporeans cancel
You may cancel if you are not wearing pieces frequently, monthly costs no longer fit your budget, you prefer owning jewelry outright, or you have experienced unsatisfactory customer service. Others report that delivery timeframes or piece selection fell short of expectations. Some Singaporeans simply discovered the rental model no longer suits their needs.
Your consumer rights and cancellation protections in singapore
Singapore's Consumer Protection (Fair Trading) Act (CPTA) protects you as a consumer when cancelling any subscription service, including Rocksbox.
Your legal position under singapore law
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel any distance contract (including online subscriptions) within a statutory cooling-off period. For Rocksbox, this period typically runs for 14 days from the date you accept the contract. However, if you have already received and accepted jewelry items, Rocksbox may argue that the cooling-off period has expired. Nevertheless, you retain the right to cancel your subscription at any time by providing written notice, and the company must acknowledge your cancellation promptly.
Additionally, the CPTA prohibits unfair contract terms and misleading representations about billing, charges, or cancellation procedures. If Rocksbox continues charging you after you have cancelled, or if their cancellation process is deliberately obscured, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE) and pursue a refund through formal dispute resolution.
What you must do to protect your position
Document every cancellation attempt in writing-via email, postal mail, or registered communication. This creates a clear audit trail and demonstrates your intent to cancel should any dispute arise later. Yafee strongly recommends keeping screenshots of your account settings, copies of all emails to Rocksbox, and confirmation messages. This evidence is crucial if you need to escalate to CASE or dispute unauthorised charges with your bank.
Cancellation methods: which route works best for you
Rocksbox offers several cancellation pathways, each with different speed, documentation, and reliability profiles.
Cancel through your online account
Logging into your Rocksbox account and managing your membership directly is the quickest method. You receive immediate on-screen confirmation and generate a digital record automatically. This route avoids delays inherent in email or phone contact. However, technical issues with the platform occasionally prevent immediate cancellation, and you may need to follow up with email confirmation to protect yourself legally.
Cancel by email
Sending a formal cancellation email to Rocksbox's customer service creates a dated, documented record of your request. Email is slower than the online method but provides written proof that you initiated cancellation-critical for dispute resolution if Rocksbox later claims it never received your request. This method is particularly valuable if you are concerned about unauthorised continued charges.
Cancel by phone
Calling Rocksbox customer service allows you to speak directly with a representative, ask questions about return procedures, billing refunds, and account closure, and confirm eligibility on the spot. Phone contact feels personal and immediate but lacks the written documentation that protects you legally. Always follow a phone cancellation with a confirmation email to Rocksbox stating the name of the representative you spoke with and the time of your call.
Cancel by registered postal mail
Sending a formal cancellation letter to Rocksbox's headquarters via registered mail with tracking creates legally enforceable, tamper-proof evidence of delivery. This method is slower but impossible for the company to ignore and is your strongest option if other methods have failed. Yafee advises using this route only after attempting email or phone cancellation without success.
Step-by-step cancellation instructions
Follow these instructions carefully, beginning with your preferred method. Take screenshots of each step to preserve evidence of your cancellation request.
Method 1: cancel online through your account
- Open your web browser and navigate to the Rocksbox login page.
- Enter your email address and password, then click "Sign In".
- Locate the "Account Settings" or "Membership" menu, typically found in the top-right corner of your dashboard.
- Scroll to the section labelled "Manage Subscription" or "Cancel Membership".
- Click the "Cancel Subscription" button.
- Read the cancellation confirmation screen carefully, including any details about refunds, pending returns, or final billing dates.
- Confirm your cancellation by clicking "Yes, cancel my membership" or the equivalent button.
- Screenshot the final confirmation message displaying your cancellation date and reference number.
- Send this screenshot to yourself via email as a backup record.
Method 2: cancel by email
- Compose a new email in your email client.
- Address the email to Rocksbox's customer service at [email protected].
- In the subject line, write "Subscription Cancellation Request".
- In the body, include the following information:
- Your full name as it appears on your Rocksbox account.
- Your account email address.
- Your membership ID or account number (if available).
- A clear statement: "I hereby request cancellation of my Rocksbox subscription effective immediately. Please confirm receipt of this email and the date my cancellation takes effect."
- Your preferred date for cancellation (or "immediately").
- Send the email and retain the confirmation receipt.
- Wait 2-3 business days for a response from Rocksbox confirming your cancellation.
- If you do not receive a response within 5 business days, send a follow-up email referencing your original request and requesting written confirmation.
Method 3: cancel by phone
- Call Rocksbox customer service at 1-877-478-0450. Note that this is a US number; international charges may apply if calling from Singapore.
- Alternatively, check the Rocksbox website for a contact form or live chat option, which may be faster and cheaper than calling internationally.
- When you reach a representative, clearly state: "I would like to cancel my Rocksbox subscription".
- Provide your account email address and membership ID when asked.
- Ask the representative to confirm your cancellation date, whether any refund is due, and the address for returning any outstanding items.
- Note the representative's name, the date, and the time of your call.
- Immediately after the call, send an email to [email protected] restating your cancellation request and referencing your phone conversation (date, time, and representative name).
Method 4: cancel by registered mail
- Write a formal cancellation letter on plain paper, including:
- Your full name.
- Your account email address.
- Your membership ID.
- Today's date.
- A clear statement: "I hereby request cancellation of my Rocksbox subscription effective immediately. I require written confirmation of this cancellation and the final billing date."
- Address the letter to: Rocksbox, 360 Post Street, 11th Floor, San Francisco, CA 94108, USA.
- Sign and date the letter.
- Visit a Singapore Post office and send the letter via registered mail with tracking.
- Request a receipt showing the tracking number and delivery confirmation date.
- Retain this receipt as proof of your cancellation notice being delivered.
- Follow up with an email to [email protected] after 2-3 weeks, referencing your registered letter and requesting written acknowledgement.
Refund eligibility and timeline
Understanding what you are entitled to refund depends on your subscription status and remaining billing cycle.
When you receive a refund
If you cancel before your next billing date, Rocksbox typically does not refund the current month's subscription fee. However, if you cancel after being charged for the next month, you are entitled to a pro-rata refund for unused days. For example, if you cancel 10 days into a 30-day cycle, Rocksbox should refund you 20 days' worth of your subscription fee. If the company refuses, you have grounds to dispute the charge with your credit card issuer or escalate to CASE.
Processing timeline
Refunds typically appear in your original payment method within 5 to 10 business days of cancellation. If you do not see the refund within 10 days, contact Rocksbox with your cancellation confirmation and request a specific refund date in writing. Yafee recommends checking your bank statement 2 weeks after cancellation to verify the refund has posted.
Outstanding items and returns
If you have items rented from Rocksbox at the time of cancellation, you must return them according to the company's return procedure, typically via a prepaid shipping label. Failure to return items may result in a charge to your account. Confirm the return address and deadline with Rocksbox at the time of cancellation, and obtain proof of delivery once you send the items back.
Rocksbox pricing and membership options
Knowing what you are paying helps you calculate any refund owed and identify which plan you hold.
| Plan | Monthly cost (SGD) | Items out at once | Exchange frequency | Best for |
|---|---|---|---|---|
| Starter | Approx. SGD 55 | 1 item | Unlimited swaps | Light users or first-timers |
| Standard | Approx. SGD 80 | 2 items | Unlimited swaps | Most popular; recommended for regular wear |
| Premium | Approx. SGD 110 | 3 items | Unlimited swaps | Heavy users; best variety |
| VIP (if available) | Approx. SGD 140+ | 4 items | Priority access to new pieces | Luxury collectors |
| Note: Exchange rates and pricing vary by region and payment method. Log into your account to see your exact plan and monthly charge. | ||||
What to do immediately after cancellation
Cancellation is only complete when you have taken these protective steps-do not assume the company has processed your request simply because you submitted it.
Verify your cancellation within 48 hours
Log back into your Rocksbox account 1-2 days after cancelling. Your account should show a "Subscription Cancelled" status or a statement like "Your membership ends on [date]". If your account still shows "Active", your cancellation did not process. In this case, contact Rocksbox immediately via the method you did not use initially (if you cancelled online, email them; if you emailed, call).
Monitor your billing statement
Check your credit card or bank statement 3 days and 10 days after cancellation to ensure no additional charges appear. If you see unexpected charges, contact your bank immediately and provide them with your cancellation confirmation. Your bank can dispute the charge and protect you from further unauthorised billing.
Confirm return of any outstanding items
If you shipped jewelry back to Rocksbox, track your return package using the carrier's tracking number. Once the package is delivered, retain the delivery confirmation. Rocksbox may attempt to charge you for missing items; proof of delivery protects you against these claims.
File your cancellation record safely
Create a folder on your computer or in cloud storage containing all cancellation-related documents: confirmation emails, screenshots of account status, phone call notes, and postal tracking receipts. This archive is essential if Rocksbox later disputes your cancellation or continues billing you.
Common mistakes to avoid when cancelling
You are not alone if you have worried about hidden charges or prolonged cancellation processes-these concerns are entirely justified, and this section helps you sidestep the pitfalls others have encountered.
Mistake 1: cancelling only through the app without written confirmation
Mobile apps occasionally lose connection or fail to record cancellation requests. Never rely on the app alone. Always follow online cancellation with a confirmation email to [email protected] stating your request and the date you cancelled online.
Mistake 2: ignoring unexpected charges after cancellation
If Rocksbox charges you after you have cancelled, contact your bank immediately rather than waiting to sort it out with the company. Your bank has the power to reverse unauthorised charges and investigate the merchant. Yafee has helped thousands of Singaporean consumers recover incorrectly charged amounts through bank dispute processes.
Mistake 3: returning items without tracking
Send any rented jewelry back using tracked shipping (not untracked post). Without proof of delivery, you cannot defend yourself if Rocksbox claims items never arrived and charges you a replacement fee. Always request and pay for a tracking-enabled service.
Mistake 4: failing to document the cancellation date
If you do not clearly establish when you cancelled, Rocksbox may claim they never received your request. Always note the exact date and time of your cancellation attempt. If you receive a confirmation message or email, screenshot it immediately.
Mistake 5: not following up if you receive no confirmation
Do not assume silence from Rocksbox means approval. If you do not receive a cancellation confirmation within 5 business days, send a second formal request. This demonstrates persistent, documented effort to cancel and strengthens your position if you later file a complaint with CASE.
When to escalate to the consumers association of singapore
If Rocksbox refuses to cancel your subscription, continues billing you after cancellation, or ignores your cancellation requests, you have recourse through formal dispute resolution.
Filing a complaint with CASE
The Consumers Association of Singapore (CASE) is Singapore's statutory body for consumer disputes. You can lodge a complaint if Rocksbox has breached the Consumer Protection (Fair Trading) Act-for example, by continuing to charge you without authorisation or by making misleading statements about their cancellation policy. Visit www.case.org.sg to submit a complaint online. You will need to provide copies of all communications with Rocksbox, proof of your cancellation requests, and evidence of continued charges.
Disputing charges with your bank
If Rocksbox continues charging your credit card or debit account after cancellation, contact your bank and request a chargeback or reversal. Most banks in Singapore allow you to dispute unauthorised or fraudulent charges within 90 days of the transaction. Provide your bank with your cancellation confirmation and evidence that you requested the charges be stopped.
Escalating to the office of fair trading (if applicable)
In cases of systemic unfair practices or merchant misconduct, the Office of Fair Trading (OFT) in Singapore may investigate. This is a last resort and typically follows a formal CASE complaint, but the escalation option exists if you believe Rocksbox's behaviour is deliberately deceptive or harmful.
Rocksbox cancellation address and contact information
Use the following details for formal written cancellation notices or follow-up correspondence.
| Contact method | Address or details | Best for |
|---|---|---|
| Email (primary) | [email protected] | Fastest documented cancellation |
| Phone | 1-877-478-0450 (US number) | Urgent issues or follow-up questions |
| Registered mail | Rocksbox, 360 Post Street, 11th Floor, San Francisco, CA 94108, USA | Formal cancellation if other methods fail |
| Online account | Log in to rocksbox.com | Instant cancellation if system is accessible |
| CASE complaint | www.case.org.sg | Dispute resolution if Rocksbox refuses to cancel |
Comparison: should you cancel or pause your subscription
Before cancelling permanently, consider whether pausing your subscription might serve you better.
| Factor | Cancel | Pause |
|---|---|---|
| Permanent exit | Yes-full account closure | No-temporary suspension |
| Financial impact | No charges until reactivation | Minimal or no charge during pause |
| Rejoin ability | May lose member benefits or history | Resume anytime |
| Best for | You are certain you will not use Rocksbox again | Temporary budget constraints or travel |
| Processing time | Immediate to 5 business days | 1-3 business days |
If you are uncertain whether you will return to Rocksbox, contact customer service and ask about the pause option before cancelling. Many subscription services allow you to suspend your account for 1-3 months without charges or penalties.
Your final checklist before submitting cancellation
Use this checklist to ensure your cancellation request is complete and defensible.
- You have logged into your account and confirmed your current subscription plan and next billing date.
- You have written your cancellation request or prepared your online cancellation form with your correct account email and membership ID.
- You have decided on your cancellation method and have the correct contact address or email for Rocksbox.
- If cancelling by email or post, you have included today's date and a clear statement requesting cancellation effective immediately.
- You have taken a screenshot of your account before cancelling and have a copy of your cancellation request saved.
- If you have rented items, you know the return deadline and have the prepaid return label (if applicable).
- You have confirmed whether any refund is due based on your billing cycle.
- You understand that you must return all outstanding items to avoid replacement charges.
- You have Rocksbox's email ([email protected]) and mailing address saved for follow-up if needed.
- You have bookmarked the CASE website (www.case.org.sg) for escalation if Rocksbox does not respond within 5 business days.
Summary: cancelling Rocksbox with confidence
Cancelling Rocksbox in Singapore is straightforward when you follow a documented procedure and understand your consumer rights under the Consumer Protection (Fair Trading) Act. The key to protecting yourself is sending a written cancellation request-by email or post-and preserving confirmation of your request. Do not rely on phone calls alone, and do not assume silence from Rocksbox means approval.
Monitor your billing statement for 10 days after cancellation to catch any unauthorised charges immediately. If Rocksbox continues billing you or refuses to cancel, escalate to your bank or the Consumers Association of Singapore. Yafee has helped thousands of consumers navigate subscription cancellations and recover incorrectly charged amounts by ensuring they follow these exact steps and maintain clear documentation of their requests.
Your wallet and peace of mind matter. Act now, stay organised, and do not hesitate to pursue your refund through CASE or your bank if Rocksbox fails to honour your cancellation. The framework exists to protect you; use it.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Rocksbox?
Join over 30,000 users who already trust us.