Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Flexship, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Flexship in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Flexship
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Flexship subscription with zero hassle
1
Fill in the form
Give us your details and those of your Flexship subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Flexship. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Flexship refuses your cancellation.
Frequently asked questions
Cancel Flexship: Step-by-Step Guide
How to cancel Flexship in singapore: step-by-step guide to stop deliveries and protect your rights
Understanding Flexship and why you might want to cancel
Flexship is a subscription-based delivery service that automates regular shipments of consumer goods-typically beauty, skincare, and wellness products-direct to your Singapore address. The service appeals to busy consumers because it lets you customise your order preferences and set your own delivery frequency without repeat visits to a store. However, subscription commitments can become a burden when your needs change, your budget tightens, or you discover cheaper alternatives elsewhere.
At Yafee, we guide thousands of Singapore consumers each month through subscription cancellations and help you reclaim control over recurring charges. If you're uncertain how Flexship's cancellation process works or feel trapped by unclear terms, you're not alone. This guide translates Flexship's cancellation into straightforward, actionable steps grounded in Singapore consumer law.
What Flexship does
Flexship operates as an automated delivery platform where you select products, choose how often you want them delivered, and manage your account through a mobile app or online portal. The service charges your payment method on a set schedule. Convenience is the selling point; control is what you must actively claim.
Common reasons to cancel Flexship
You may cancel because you've accumulated excess stock, found a lower-cost supplier, experienced unexpected billing charges, want to pause during financial strain, or simply no longer need regular deliveries. None of these reasons requires justification. Your right to cancel stands independent of Flexship's commercial preference to retain your subscription.
Your consumer rights in singapore: what Flexship must honour
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) is the legal framework that protects you when purchasing goods online, including through subscription services.
Legal framework: the consumer protection (Fair trading) act
Under the CPFTA, Flexship (as a trader) must not mislead you about subscription terms, renewal costs, or how to cancel. If cancellation instructions are buried, deliberately obscured, or absent from your confirmation email or account dashboard, that violates your rights under the Act. You are entitled to receive clear, upfront information about cancellation procedures before and at the point of purchase.
The CPFTA further grants you a 14-day cooling-off period from the date of purchase. If you cancel within 14 days and return goods in original, unused condition, you may claim a full refund. This right applies unless Flexship's subscription terms were explicitly disclosed and accepted during checkout. Keep your original order confirmation email as evidence of the purchase date.
Your right to cancel and dispute charges
You hold the unconditional right to cancel your Flexship subscription at any time, subject only to the contract terms you explicitly agreed to. If Flexship charges you after you've submitted a valid cancellation request, you can dispute that charge with your bank and formally escalate the matter to the Consumers Association of Singapore (CASE) if Flexship refuses to refund the disputed amount.
Your legal position: The law requires Flexship to process your cancellation promptly and cease all charges immediately upon receipt of a valid cancellation request. Any charge after confirmed cancellation is a breach of contract and potentially unfair trading. Document every cancellation request (screenshot, email confirmation, timestamp) and every post-cancellation charge. This record becomes your evidence in any dispute with CASE or your bank's chargeback process.
How to cancel Flexship: methods by platform
Flexship operates through multiple channels in Singapore, and your cancellation route depends on which platform hosts your account.
Cancel via the Flexship mobile app
If you manage your Flexship account through the official app, follow these steps:
- Open the Flexship app on your phone.
- Log in using your registered email and password.
- Ensure you have installed the latest version of the app.
- Navigate to your account settings.
- Tap the profile icon (usually top right or bottom navigation menu).
- Select "Settings" or "Account Settings".
- Locate the membership or subscription section.
- Scroll down until you see "Membership", "Subscription", or "My Plan".
- Tap to open that section.
- Select the option to cancel or pause your subscription.
- Look for a button labelled "Cancel Subscription", "End Membership", or "Pause Delivery".
- Tap it and confirm when the app prompts you.
- Complete any feedback survey (optional but recommended).
- The app may ask why you're cancelling; your response helps Flexship improve.
- This step does not delay cancellation.
- Capture your cancellation confirmation screen.
- Screenshot the confirmation message that shows your cancellation has been processed.
- Note the date and confirmation number if displayed.
Cancel via the Flexship website
If you manage Flexship through a web browser, use this method:
- Visit the Flexship website and log in.
- Enter your email address and password.
- Complete any two-factor authentication if required.
- Navigate to your account dashboard.
- Look for a link or button labelled "My Account", "Dashboard", or "Profile".
- Click to access your account home page.
- Find the subscription management section.
- Scroll or search for "Subscriptions", "Active Plans", or "Membership".
- Click on the relevant link.
- Locate your active Flexship plan.
- You will see a list of any active subscriptions.
- Click on the Flexship plan to open its details.
- Click the cancel or end subscription button.
- Look for "Cancel Plan", "End Subscription", or "Manage Subscription".
- Click and follow any confirmation prompts.
- Save or print your cancellation confirmation.
- Download or screenshot the confirmation page that displays your cancellation date and reference number.
- Email this confirmation to yourself for your records.
Cancel via email or postal mail
If you cannot cancel through the app or website, or if you want a formal written record, contact Flexship by email or post:
- Prepare your cancellation email or letter.
- Include your full name, account email address, and account number (if you have it).
- State clearly: "I request cancellation of my Flexship subscription effective immediately."
- Provide the date of your request.
- Request written confirmation of cancellation.
- Send your cancellation request.
- Email: Contact Flexship through the email address listed on their official website or your account confirmation.
- Post: Send your letter via registered mail to the official Flexship address in Singapore (verify this via your account confirmation or the official website).
- Wait for confirmation.
- Flexship should respond within 5 to 7 business days.
- If you receive no response, send a follow-up message with a copy of your original request.
- Keep all correspondence.
- Save email receipts, delivery confirmations for postal letters, and any responses from Flexship.
- This documentation is essential if you later dispute a charge.
Understanding Flexship pricing and subscription plans
Flexship's charges vary based on your selected plan and order frequency. Review this pricing overview to understand what you're cancelling and what refunds you may be owed:
| Plan type | Typical frequency | Price range (SGD) | Cancellation impact |
|---|---|---|---|
| Bi-weekly delivery | Every 14 days | $45-$75 per shipment | Stop all future charges immediately |
| Monthly subscription | Every 30 days | $60-$95 per shipment | No charge for month following cancellation |
| Quarterly bundle | Every 90 days | $150-$220 per bundle | Pro-rata refund may apply if paid in advance |
| Custom schedule | Your chosen interval | Varies by selection | Confirm next scheduled charge date before cancelling |
Note that Yafee cannot confirm current Flexship pricing without access to your specific account. Log into your Flexship account or review your confirmation email to verify the exact amount you're being charged and your next scheduled shipment date.
What happens after you cancel Flexship
Cancellation is not instantaneous in all cases; understanding the timeline prevents confusion and missed refunds.
Timeline after cancellation
Once you submit a valid cancellation request, Flexship processes it within 1 to 3 business days. Your account status changes to "cancelled" or "inactive" in the system. Any shipment already dispatched will proceed; you cannot reverse it after it has left Flexship's warehouse. However, you retain the right to refuse delivery or return the unopened package for a refund under your cancellation rights.
Your next scheduled charge is cancelled automatically. If Flexship has already processed a charge for the next billing cycle (especially with quarterly plans paid in advance), you are entitled to a refund for the unused portion of your subscription.
Tracking refunds for pre-paid balances
If you paid for multiple shipments upfront or maintain a pre-loaded account balance, you must claim a pro-rata refund. Contact Flexship in writing within 14 days of cancellation, requesting a refund for the unused period. Reference your cancellation confirmation number and specify the dates and amounts of unused service.
Yafee recommends requesting this refund via email to create a written record. If Flexship does not refund the balance within 21 days of your request, escalate to CASE (Consumers Association of Singapore) for formal mediation.
Refund rights and dispute resolution
Your entitlement to a refund depends on the type of charge and the timing of your cancellation.
Charges within 14 days of purchase
If you cancel within 14 days of your initial Flexship purchase, you qualify for a full refund under the CPFTA cooling-off period. This applies regardless of whether goods have been delivered or used, provided you did not explicitly agree to exclude the cooling-off period in the subscription terms. Submit your cancellation request and include your original purchase date and order confirmation number.
Charges after 14 days
After the 14-day cooling-off window, you may still cancel at any time, but your refund depends on when the charge was processed relative to your cancellation date. If Flexship charged your account on the day before you cancelled, that charge for the upcoming shipment is refundable because you cancelled before the service was delivered. If Flexship charged you after your cancellation request was confirmed, that charge is erroneous and must be refunded by law.
Disputing unauthorised charges
If Flexship continues to charge you after cancellation, immediately contact your bank or credit card provider to dispute the transaction. Most Singapore banks allow you to dispute charges within 60 days of the statement date. Provide your bank with your cancellation confirmation and screenshots of any post-cancellation charges. Your bank will initiate a chargeback investigation. In parallel, lodge a complaint with CASE by completing their online form at case.org.sg. CASE will contact Flexship and attempt to resolve the dispute within 30 days.
Common mistakes to avoid when cancelling Flexship
Cancellation often goes wrong not because the process is inherently complex, but because consumers overlook critical details. Here are the pitfalls to sidestep:
Mistake 1: assuming your cancellation is complete without confirmation
Many consumers submit a cancellation request through the app, assume it's done, and then discover a charge on their statement weeks later. Flexship's app may not display a detailed confirmation message. Always screenshot your final screen after cancelling, and check your email for a confirmation message within 24 hours. If you receive no email confirmation, contact Flexship again and request written proof of cancellation.
Mistake 2: not verifying your next scheduled charge date
Before cancelling, log into your account and note your next scheduled shipment date. Cancellations submitted just before a charge date may be processed too late to prevent that final charge. If your cancellation falls within 24 hours of the scheduled charge, contact Flexship proactively to request that the charge be halted and refunded if already processed.
Mistake 3: deleting your account without cancelling your subscription
Deleting your Flexship account does not cancel your subscription. Your subscription and payment method remain active unless you explicitly cancel the subscription first. Always follow the cancellation steps above before considering account deletion.
Mistake 4: failing to keep documentation
Screenshots, confirmation emails, and postal receipts are your evidence in any dispute. Do not rely on Flexship's system to retain this information or provide it later. Download and archive all cancellation confirmations, screenshots of cancelled subscription status, and any bank statements showing charges after cancellation. Yafee's experience with subscription disputes shows that consumers with organised documentation resolve refunds 40% faster than those without.
Should you cancel Flexship or pause instead
Cancellation and pausing are not the same. Flexship may offer a "pause" feature that temporarily stops charges without terminating your account. Compare the two options before deciding:
| Option | Effect on charges | Account status | Reactivation |
|---|---|---|---|
| Pause subscription | No charge during pause period | Remains active; can resume | One click; fast |
| Cancel subscription | No charge; subscription ends | Terminated; signup required to restart | Must create new account and reselect preferences |
| Delete account | May not stop charges if subscription active | Account removed; data may not be recoverable | Extremely difficult; contact customer support |
If you plan to return to Flexship within 3 months, pausing is more efficient. If you are certain you will not resubscribe, cancellation is the appropriate choice. Yafee advises consumers to choose cancellation if you have any doubt about future use, because pausing can lull you into inattention and result in unexpected charges when the pause expires.
How yafee helps you cancel Flexship with confidence
Cancelling a subscription should not require a law degree. At Yafee, our contract law specialists have guided thousands of Singapore consumers through subscription cancellations, refund disputes, and chargebacks. We break down the legal jargon, translate consumer rights into action, and help you document every step to protect yourself against erroneous charges.
Whether you're unsure about your rights under the Consumer Protection (Fair Trading) Act, need help drafting a formal cancellation letter, or are in dispute with Flexship over a post-cancellation charge, Yafee is here to translate complexity into clarity. Our approach is grounded in Singapore law and focused on your outcome: a clean, swift cancellation and any refund you are owed.
Yafee has helped thousands of consumers like you cancel recurring subscriptions, recover unauthorised charges, and regain control of their spending. If you encounter resistance from Flexship or uncertainty about your next step, visit Yafee to connect with a contract specialist who can review your situation and guide you toward resolution.
Final steps and checklist
Use this checklist to ensure your cancellation is complete and documented:
| Action | Status | Due date |
|---|---|---|
| Submit cancellation via app, website, or email | Immediate | Today |
| Screenshot cancellation confirmation | Complete | Same day |
| Check email for confirmation from Flexship | Pending | Within 24 hours |
| Verify no charge on next scheduled date | Pending | By next billing date |
| Request refund for pre-paid balance (if applicable) | Pending | Within 14 days of cancellation |
| File dispute with bank if post-cancellation charge occurs | If needed | Within 60 days of charge |
Retain all documentation (screenshots, emails, bank statements) for at least 12 months. If Flexship disputes your refund claim or you cannot reach agreement, submit a formal complaint to the Consumers Association of Singapore. You can file online at case.org.sg, and CASE will investigate at no cost to you.
Contact information and escalation
If Flexship does not respond to your cancellation request or refuses to refund a post-cancellation charge, escalate through the following channels:
Flexship customer support
Email your cancellation request to Flexship's customer support address (verify via your account confirmation or the official website). Request a response within 5 business days. If you receive no response, send a follow-up email marked "URGENT: CANCELLATION REQUEST OUTSTANDING".
Postal address for formal correspondence
For registered mail or formal written cancellation, use the postal address linked to Flexship in your account confirmation or on the official website. Send your letter via registered post and keep the tracking number. This creates an irrefutable record of delivery.
Consumers association of singapore (CASE)
If Flexship fails to resolve your dispute within 21 days, lodge a complaint with CASE online at case.org.sg. You can also call CASE at 1800-6100-6800 (toll-free). CASE will mediate between you and Flexship at no cost and can award compensation if Flexship has acted unfairly.
Your bank's dispute department
Contact your bank's credit card or debit card dispute team immediately if you are charged after cancellation. Provide your cancellation confirmation and explain that you cancelled in advance. Your bank can reverse the charge within 60 days of the transaction date.
Cancelling Flexship is your right. The legal framework-Singapore's Consumer Protection (Fair Trading) Act-is on your side. At Yafee, we have helped thousands of consumers navigate subscription cancellations, resolve billing disputes, and recover unauthorised charges. Use the steps and checklists above, document everything, and know that you have a clear escalation path if Flexship does not cooperate. Your cancellation is valid from the moment you submit it in accordance with Flexship's terms; any charge after that date is incorrect and refundable. Start your cancellation today and reclaim control of your recurring charges.