Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Dr Squatch, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Dr Squatch in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Dr Squatch
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Dr Squatch subscription with zero hassle
1
Fill in the form
Give us your details and those of your Dr Squatch subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Dr Squatch. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Dr Squatch refuses your cancellation.
Frequently asked questions
Cancel Dr Squatch: Step-by-Step Guide
How to cancel Dr Squatch and stop recurring charges in singapore
Understanding Dr Squatch and your subscription options
Dr Squatch is an all-natural grooming brand that specialises in bar soaps, deodorants and shaving products designed for men. The company operates two distinct purchasing models: one-time purchases for individual items, and Squatch Box, a recurring subscription service that delivers curated grooming products monthly to your address in Singapore.
If you enrolled in Squatch Box and now wish to halt the recurring charges, you have clear legal rights under Singapore consumer law. Whether you have changed your grooming preferences, discovered alternative brands, or simply need to reduce monthly expenditure, Yafee walks you through your cancellation options with precision and ensures you understand your consumer protections every step of the way.
How the Squatch box subscription operates
Squatch Box charges your payment method at regular intervals (typically monthly, though you may have selected a different frequency) and automatically ships a selection of grooming products to your registered address. Each billing cycle recurs unless you proactively cancel. You retain control over shipment timing and box customisation through your online account dashboard, giving you flexibility to adjust your preferences before you cancel entirely.
Why proper cancellation protects your finances
If you discontinue use of Squatch Box without formally cancelling, your payment method will continue to be charged indefinitely. Recurring charges accumulate quickly and remain difficult to dispute retroactively without documented evidence of your cancellation request. Taking action now creates a clear paper trail and prevents unauthorised billing, which strengthens your position should you need to escalate a dispute later.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act provides you with explicit protections when engaging with subscription services and recurring payment arrangements.
Consumer protection (Fair trading) act and unfair contract terms
The Consumer Protection (Fair Trading) Act protects you from misleading or deceptive business practices. Dr Squatch cannot deliberately obscure the cancellation process, hide cancellation options in hard-to-find locations, or use language designed to confuse you into continuing a subscription. If the company employs such tactics, this constitutes a breach of fair trading principles.
The Act also shields you from unfair contract terms. A subscription agreement cannot contain terms that impose unreasonable penalties for cancellation, require excessive notice periods beyond what is standard industry practice, or require you to contact the company via telephone only (without written alternatives). You have the right to request refunds for any charges applied after your cancellation date, provided you have evidence that you cancelled in writing.
Your legal position: You may demand a refund for all charges incurred after the date you submitted your cancellation request, even if Dr Squatch claims your cancellation was not processed until a later billing cycle. Keep all cancellation confirmations, emails and screenshots. If Dr Squatch refuses your refund claim, the Consumers Association of Singapore (CASE) provides free mediation services.
Your rights regarding damaged or defective products
If a Squatch Box delivery arrived with damaged, expired or faulty products, you are entitled to repair, replacement or refund under the Sale of Goods Act. Document all defects with photographs, retain original packaging and keep your receipt. Yafee advises you to contact Dr Squatch customer support immediately with photographic evidence. If the company refuses to remedy the fault within a reasonable timeframe, escalate your complaint to CASE, which has authority to investigate and mediate on your behalf.
Methods to cancel Dr Squatch in singapore
You have three cancellation pathways: online self-service through your account dashboard (fastest), email contact with customer support (creates written documentation), or formal written notice sent to Dr Squatch's registered address (strongest evidence trail).
Cancel online through your account dashboard
This method is the quickest and provides you with immediate confirmation. Follow these steps precisely:
- Open your web browser and navigate to the Dr Squatch website or your Squatch Box account portal.
- If you access Squatch Box via a regional URL, use that login page to ensure you reach your correct account.
- Log in using your registered email address and password.
- Click "Forgot Password" if you cannot recall your login credentials and follow the reset link sent to your email.
- Complete the two-factor authentication (if enabled on your account).
- Navigate to your account settings or subscription management section.
- Look for tabs or links labelled "My Subscriptions", "Account", "Squatch Box Settings" or "Billing".
- The location varies by platform update, so check the help section if you cannot locate it immediately.
- Select your active Squatch Box subscription from the list of services.
- If you have multiple subscriptions, ensure you select the correct one before proceeding.
- Click the "Cancel Subscription" or "End Membership" button.
- Dr Squatch may prompt you to provide a cancellation reason; you are not obligated to provide this information, but doing so helps the company improve its service.
- The company may offer you a discount or incentive to keep your subscription. Decline this if you have decided to cancel.
- Review the cancellation summary and confirm your request.
- Take a screenshot of the final confirmation page displaying your cancellation date and confirmation number.
- Note the exact date your subscription ends; charges after this date are unauthorised.
- Expect a confirmation email within 24 hours.
- Check your spam or promotions folder if you do not receive an email in your main inbox.
- If no confirmation arrives within 24 hours, contact customer support immediately with your screenshot.
Cancel via email to customer support
Email contact creates a written record of your cancellation request and is particularly useful if you encounter technical issues with the online portal. Follow this procedure:
- Compose a new email from your personal email address (the same one registered to your Dr Squatch account).
- Use a clear, professional subject line such as "Squatch Box Subscription Cancellation Request" or "Account Email: [your email]".
- Write a concise message requesting cancellation.
- Include your full name, account email address, and order number (found on previous invoices or shipment confirmations).
- Specify the exact date you wish the subscription to end (typically immediately or at the end of the current billing cycle).
- Example: "I request immediate cancellation of my Squatch Box subscription effective today. Please confirm cancellation and provide a reference number."
- Locate Dr Squatch's customer support email address.
- Visit the company's official website and navigate to "Contact Us" or "Customer Support".
- Yafee recommends sending your cancellation email to the primary customer service address listed there.
- If multiple addresses are provided, use the one specifically designated for billing or account management queries.
- Send the email and retain a copy for your records.
- Forward the sent email to yourself or save it as a PDF for documentation.
- Note the exact date and time of sending.
- Expect a reply within 3 to 5 business days.
- A valid response will include your cancellation confirmation number and the effective cancellation date.
- If you receive only an automated response with no substantive reply after 5 business days, send a follow-up email marked "URGENT".
Cancel via formal written notice to the registered address
This method creates the strongest legal evidence and is appropriate if Dr Squatch has failed to respond to online or email cancellation requests. Yafee advises using this approach if you face resistance or repeated failed cancellations:
- Prepare a formal cancellation letter.
- Include the date, your name, address, phone number and account email address.
- State clearly: "I hereby request cancellation of my Squatch Box subscription effective immediately" or "effective [specific date]".
- Reference your order number and the subscription start date.
- Keep the letter brief, professional and factual.
- Address the letter to Dr Squatch's registered business address in Singapore or their corporate headquarters.
- The address is: Dr Squatch, [Corporate Headquarters Address]. (Contact Dr Squatch directly or check your latest invoice for the current registered address.)
- If you cannot locate a Singapore address, use the address listed on your most recent bill or the company's official website.
- Send the letter via registered mail or courier.
- Use Singapore Post's registered mail service, which provides proof of delivery.
- Alternatively, use a private courier (such as DHL or FedEx) that issues a tracking number and delivery confirmation.
- Retain your proof-of-posting receipt and tracking number.
- Allow 7 to 10 business days for delivery and processing.
- Follow up with a second email to customer support referencing your mailed cancellation letter and providing the tracking number.
- This reinforces your cancellation intent and creates multiple evidence points.
Timeline and what happens after you cancel
Understanding the post-cancellation timeline helps you verify that Dr Squatch honoured your request and prevents you from disputing legitimate charges.
Billing cycle timing and final charges
Your subscription does not cease immediately upon cancellation if your next billing date is imminent. If you cancel three days before your next scheduled charge, Dr Squatch may still charge you for that cycle, depending on the company's stated policy. However, no charges should occur after your cancellation effective date. If your cancellation request was received before the billing processing window (typically 24 to 48 hours before the charge date), that final charge should be prevented. Yafee recommends checking your bank or credit card statement 7 to 10 days after your cancellation effective date to verify that no unauthorised charges have been applied.
Refund entitlements for cancelled subscriptions
If Dr Squatch charged you after your confirmed cancellation date, you are entitled to a refund under Singapore consumer law. Contact customer support with your cancellation confirmation number and bank statement showing the unauthorised charge. The company must refund this amount within 14 days of your written request. If Dr Squatch refuses to refund charges incurred after your cancellation date, you may lodge a complaint with CASE, which can compel the company to make restitution.
Handling final shipments and returned parcels
If your cancellation takes effect mid-cycle and a Squatch Box shipment is already en route, you may receive it after your cancellation date. You are not required to pay for this delivery. Contact customer support with your tracking number and request either a return shipping label (for you to send the parcel back at no cost) or confirmation that you may keep the items without charge. Do not open the parcel if you intend to return it; keep it sealed to preserve its condition.
Pricing and subscription costs in singapore
Understanding Squatch Box pricing helps you assess the financial impact of your cancellation decision and verify the amounts you should expect to be charged.
| Subscription tier | Monthly cost (SGD) | Billing frequency | Cancellation window |
|---|---|---|---|
| Squatch Box Standard | $25 to $35 | Monthly | Anytime before next billing date |
| Squatch Box Plus (if available) | $40 to $50 | Monthly | Anytime before next billing date |
| Quarterly prepayment option | Variable (3x monthly rate) | Every 3 months | By end of current quarter |
| Annual prepayment option | Variable (12x discounted monthly rate) | Every 12 months | Before renewal date |
| One-time purchase (no subscription) | $12 to $25 per item | N/A | N/A |
| Recommended option for flexibility | Monthly standard tier | Monthly | 30-day cancellation cycle |
Prices may vary depending on current promotions or regional pricing adjustments. Yafee advises checking your most recent invoice to confirm the exact amount you are being charged each cycle.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow the proper procedure, but several common errors can delay or complicate your request. Remain vigilant and you will avoid these pitfalls entirely.
Not requesting cancellation in writing
Verbal cancellation requests (via phone calls or in-person conversations) leave no evidence. If Dr Squatch disputes your cancellation claim later, you have no proof of your request. Always cancel online (with screenshot evidence) or via email. This creates a documented trail that protects you under the Consumer Protection (Fair Trading) Act if the company claims it received no cancellation request.
Cancelling too close to the billing date
If you cancel 24 hours before a scheduled charge, the payment may still process. Plan your cancellation at least 48 to 72 hours before your next billing date to ensure the charge is prevented. If you miss this window, cancel immediately and then request a refund for any charge that posts after your cancellation date.
Assuming online cancellation is complete without confirmation
Some users cancel online but do not wait for or check for a confirmation email. Without documented proof, you cannot later prove that you cancelled. Always take a screenshot of the confirmation page and verify the confirmation email arrives within 24 hours. If it does not, contact customer support with your screenshot as evidence of your cancellation attempt.
Cancelling without noting the effective date
Dr Squatch may offer to cancel your subscription either immediately or at the end of your current billing cycle. Clarify which option you have selected and note the exact effective cancellation date. If you cancel immediately but the confirmation states your cancellation is effective at the end of the month, one more charge may occur. Verify the date in writing before confirming.
Steps to take if Dr Squatch refuses to cancel
If Dr Squatch ignores your cancellation request or claims to have received no cancellation notice, follow this escalation procedure to enforce your consumer rights.
Document all evidence of your cancellation attempt
Compile all written cancellation requests, confirmation numbers, screenshots and email correspondence. Create a timeline showing when you submitted each cancellation request and when Dr Squatch responded (or failed to respond). This documentation is essential if you escalate to CASE.
Contact customer support a second time with reference to your first request
Send a follow-up email to Dr Squatch customer support. Reference your original cancellation request with its date and confirmation number (if provided). State that you have not received confirmation that your cancellation was processed and request an immediate response. Give the company 5 business days to reply substantively.
Escalate to the consumers association of singapore (CASE)
If Dr Squatch does not resolve your cancellation within 5 business days, file a complaint with CASE. Yafee advises submitting all documentation (cancellation requests, screenshots, confirmation numbers, evidence of non-cancellation charges) to CASE online at www.case.org.sg. CASE will contact Dr Squatch on your behalf and attempt mediation. If mediation fails, CASE can escalate to the relevant regulatory authority or recommend small claims court proceedings.
Request a chargeback from your bank
If Dr Squatch continues to charge you after your cancellation date, contact your bank or credit card issuer and file a chargeback dispute. Provide your cancellation confirmation and evidence that charges continued after the effective cancellation date. Banks are required to investigate unauthorised recurring charges and typically favour the consumer in such disputes. This action protects your account and may result in a refund within 30 to 60 days.
Comparison: cancellation methods and their advantages
Each cancellation method offers distinct advantages depending on your circumstances and urgency. Yafee summarises the comparison below to help you select the most appropriate route.
| Cancellation method | Speed | Documentation strength | Best for |
|---|---|---|---|
| Online account dashboard | Immediate | Strong (screenshot evidence) | First cancellation attempts; users comfortable with online accounts |
| Email to customer support | 3-5 business days | Strong (written record and email timestamp) | Users who encounter online technical issues or prefer written communication |
| Registered mail to address | 7-10 business days | Very strong (proof of posting and legal formality) | Users whose previous cancellations were ignored or disputed |
| Phone call to support | Immediate conversation | Weak (no written evidence) | Not recommended; use only as a supplement to written cancellation |
| Chargeback via bank | 30-60 days | Bank-mediated authority | Users experiencing continued unauthorised charges after formal cancellation |
| CASE complaint escalation | 15-30 days | Regulatory authority backing | Disputes Dr Squatch refuses to resolve or disputes involving significant amounts |
Summary: protecting yourself throughout cancellation
Cancelling your Dr Squatch Squatch Box subscription in Singapore is straightforward when you follow the documented procedures outlined above. The legal framework provided by the Consumer Protection (Fair Trading) Act ensures that Dr Squatch cannot unlawfully prevent you from cancelling or continue charging you after your cancellation effective date.
Your action plan is as follows: (1) cancel online and screenshot confirmation, (2) verify the confirmation email within 24 hours, (3) monitor your bank statement for 7 to 10 days after the effective date, and (4) escalate to CASE immediately if charges continue. Yafee has helped thousands of consumers cancel recurring subscriptions confidently by arming them with clear steps, legal references and escalation pathways. You retain the upper hand provided you document your cancellation in writing and act promptly when disputes arise.
Dr Squatch contact information for formal correspondence
For formal written cancellation notices sent via registered mail, address your letter to:
Dr Squatch Customer Service
[Corporate Headquarters Address]
Singapore
Alternatively, verify the current registered address on Dr Squatch's official website or your most recent invoice. Yafee recommends telephoning customer support at the general support number listed on the Dr Squatch website to confirm the correct mailing address before sending formal correspondence.
If you have already attempted online or email cancellation, proceed directly to email support (located in the "Contact Us" section of the Dr Squatch website) before escalating to formal mail. Email creates a faster, documented cancellation trail and typically resolves the majority of cancellation requests within 5 business days.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Dr Squatch?
Join over 30,000 users who already trust us.