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Cancel Goodnovel: Step-by-Step Guide
How to cancel Goodnovel and protect your coins, reading progress and refunds
Why you might cancel Goodnovel and what you need to know first
Goodnovel is a digital reading platform where you discover novels across multiple genres and purchase access to premium chapters using in-app coins or monthly subscriptions. You operate through iOS, Android, or the web. The service auto-renews monthly unless you cancel before your billing date. Many readers cancel because they've completed their reading list, found free alternatives, or received unexpected charges. Your cancellation strategy depends on where you subscribed and whether you want to recover unspent coins.
Goodnovel is operated by New Reading Technology Pte Ltd, a Singapore-registered company at 8 Burn Road #04-04 Trivex, Singapore 369977. This means Singapore law protects you, and you have clear rights if the company refuses to cancel or continues charging after you've requested cancellation. Yafee's contract law specialists have compiled this guide to walk you through every cancellation route and help you understand your legal position if disputes arise.
What Goodnovel actually is
Goodnovel operates a freemium model: you read free chapters and purchase coins to unlock premium content. Coins accumulate in your account and carry no expiry date under Singapore's consumer law principles. Subscriptions differ from one-off coin purchases. A subscription auto-renews monthly and charges your payment method automatically unless you cancel. Coins purchased separately do not auto-renew, but many users mistakenly believe they lose coins on cancellation. They do not-your coin balance persists after you cancel subscription auto-renewal.
When cancellation becomes urgent
Cancel immediately if you notice unexpected charges, if you no longer use the platform, or if you want to prevent next month's auto-renewal. The Consumer Protection (Fair Trading) Act, which we explore below, gives you statutory protection, but timing matters. Cancel at least 5 working days before your renewal date to prevent the next charge. If you've been charged for a month you didn't request, you have grounds to dispute the charge within 30 days. Yafee recommends documenting all screenshots and email confirmations the moment you decide to leave.
Your consumer rights in singapore and what the law guarantees
Singapore's Consumer Protection (Fair Trading) Act is your legal backbone when cancelling digital services.
Consumer protection (Fair trading) act: your statutory shield
Goodnovel operates under Singapore law and must comply with the Consumer Protection (Fair Trading) Act. This law prohibits unfair contract terms, misleading conduct, and any practice that makes cancellation deliberately difficult or expensive. Even if Goodnovel's terms claim you forfeit coins on cancellation, the Act can override this if a court finds the term unfair. You have the right to cancel subscription auto-renewal at any time, and the company must process cancellation without delay.
The Act also protects you if Goodnovel charges you after you've cancelled or if the company fails to honour your cancellation request. Keep all evidence: screenshots of your account settings, cancellation confirmation emails, transaction records, and dates. If a dispute arises, you'll present this evidence to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
Your legal position: what you can and cannot claim
You can claim: Refunds for charges after cancellation; recovery of unspent coins if you can prove you requested cancellation before the charge date; compensation if the company made cancellation deliberately obstructed or hidden.
You cannot automatically claim: Refunds for coins you spent on content you read (these are non-refundable purchases under most terms, and the Act respects this as you received the service). However, if you can prove misleading conduct (for example, Goodnovel promised free access but charged unexpectedly), you have grounds to dispute.
Yafee advises that your best protection is prevention: cancel before charges occur, and document every step.
What to do if Goodnovel refuses to cancel or continues charging
If you cancel correctly and the company ignores your request, or if charges continue after cancellation, escalate immediately. Contact the Consumers Association of Singapore (CASE) at 1800-6100-6 (toll-free) or visit case.org.sg. CASE investigates complaints free of charge and can compel Goodnovel to refund unauthorised charges. Document everything: screenshots showing your cancellation request, confirmation emails, transaction records, and dates. Take action within 30 days of an unauthorised charge for the strongest legal position.
How to cancel Goodnovel on iOS via apple app store
If you subscribed through your iPhone, you cancel through Apple's Settings app, not within Goodnovel itself.
Step-by-step cancellation on iPhone
- Open the Settings app on your iPhone or iPad.
- This is Apple's native settings, not Goodnovel's in-app settings.
- Tap your name at the top of the screen.
- You'll see "Apple ID, iCloud, Media & Purchases".
- Select Subscriptions.
- This shows all active subscriptions linked to your Apple ID.
- Find and tap Goodnovel from the list.
- The app name will appear if you subscribed through the App Store.
- Tap Cancel Subscription.
- Apple will ask you to confirm; read any messages offering discounts to stay.
- Confirm your cancellation when prompted.
- Do not skip the final confirmation screen-many users tap through and miss this step.
Critical detail: You retain access to all paid content until your current billing cycle ends. You will not lose chapters you've already unlocked. Your coins remain in your account; Apple does not collect them. The cancellation takes effect on your next renewal date, typically one month from now.
After cancellation on iOS
Once you confirm, Apple sends you a cancellation confirmation email within minutes. Save this email as proof. You may still see Goodnovel in your subscription list for a few days-this is normal. On your renewal date, the subscription will disappear. If you're charged again after cancellation, contact Apple Support immediately at support.apple.com and provide your cancellation confirmation date. Apple can refund charges within 90 days of purchase.
How to cancel Goodnovel on android via google play
Android users cancel through Google Play, the service that processes your subscription.
Step-by-step cancellation on android
- Open the Google Play app on your Android phone or tablet.
- This is Google's app store, not Goodnovel's app.
- Tap your profile icon in the top-right corner.
- You'll see a menu with account options.
- Select Payments and Subscriptions.
- This shows all active subscriptions on your Google account.
- Tap Subscriptions.
- A list of apps with active subscriptions will appear.
- Find and tap Goodnovel.
- The app name will appear if you subscribed through Google Play.
- Tap Cancel Subscription.
- Google may offer you a discount to stay; ignore this unless you want to reactivate.
- Confirm your cancellation.
- Google will ask you to confirm one final time. Select "Yes, cancel subscription".
Critical detail: You keep your coins and paid content access until the end of your current billing period. Google does not refund coins when you cancel subscription auto-renewal. The subscription itself ends; your coin balance does not disappear.
After cancellation on android
Google Play emails you a confirmation within minutes. Check your inbox and save the email. Your subscription will not renew on the next billing date. If you're charged after cancellation, contact Google Play Support at support.google.com/googleplay and provide your cancellation email. Google can refund charges within 45 days of purchase if you can prove you cancelled beforehand.
How to cancel Goodnovel by cancelling coins and direct subscriptions on the web
If you subscribed directly through Goodnovel's website, you cancel through your account settings.
Step-by-step web cancellation
- Visit the Goodnovel website and log into your account.
- Use the same email and password you registered with.
- Navigate to Account Settings or Subscription Settings.
- This is usually in your profile menu, shown as a gear icon or "Settings".
- Find the Subscription or Billing section.
- Look for "Active Subscriptions" or "Billing Information".
- Locate your active subscription and select Cancel.
- You may see a menu asking why you're leaving; this is optional to fill.
- Confirm cancellation in the pop-up window.
- Do not close the browser until you see a confirmation message.
- Take a screenshot of the confirmation.
- This is your proof if Goodnovel disputes your cancellation later.
Critical detail: Web cancellations can take 24 to 48 hours to process. Do not assume you're cancelled until you return to Settings and confirm the subscription no longer appears. Coins purchased directly through Goodnovel remain in your account after cancellation.
What happens to your coins after cancellation
Your coin balance is a stored value on your account. It does not expire under Singapore's Consumer Protection (Fair Trading) Act, and cancelling subscription auto-renewal does not remove coins. Coins purchased remain valid indefinitely. However, if your account is inactive for 12 months or more, Goodnovel may deactivate it; contact their support team if you return after a long absence. Yafee recommends spending or transferring coins before you leave if you want to preserve their value.
Refund eligibility and the key timelines you must know
Refund eligibility depends on when you cancelled and whether you received the service.
Timeline for charges and refund claims
| Scenario | Refund eligibility | Action required |
|---|---|---|
| Charged after you cancelled | Eligible | Contact platform (Apple, Google, or Goodnovel) within 30 days with cancellation proof |
| Spent coins on chapters you read | Not eligible | No action; you received the service |
| Charged unexpectedly without consent | Eligible | Contact platform within 30 days and escalate to CASE if refused |
| Unspent coins in your account after cancellation | Retain access | Coins remain yours; use them or request refund to payment method |
| Subscription cancelled but charged on renewal date | Eligible | Request refund from platform within 14 days of charge |
| Cancelled within 24 hours of purchase | Eligible | Request immediate refund to original payment method |
How to claim a refund after cancellation
If you've been charged after cancelling, contact the platform immediately. For Apple charges, visit support.apple.com and select "Request a refund". For Google charges, go to support.google.com/googleplay and select "Report a problem". For web-based charges, contact Goodnovel support at 8 Burn Road #04-04 Trivex, Singapore 369977 with your cancellation screenshot. Provide your cancellation date, charge date, and transaction ID. Most platforms refund within 5 to 10 working days if you cancelled correctly.
If the platform refuses your refund, escalate to CASE within 30 days. Yafee advises that you will almost certainly succeed because the Consumer Protection (Fair Trading) Act prohibits charges after cancellation.
Common cancellation mistakes and how to avoid them
You're not alone if you've made a cancellation error-thousands of readers face unexpected charges because they skip a single step.
Mistake 1: deleting the Goodnovel app without cancelling first
Deleting the app does not cancel your subscription. The subscription remains active with the platform (Apple, Google, or Goodnovel's servers) and you'll be charged on your renewal date. Always cancel through Settings or your account dashboard before deleting the app. Yafee recommends cancelling at least 5 days before your renewal date to ensure the system processes your request.
Mistake 2: cancelling in the wrong place
iOS users who cancel within Goodnovel's app, not Apple Settings, will not cancel their subscription. The app does not control your subscription; Apple does. Similarly, Android users must cancel in Google Play, not in Goodnovel's settings. The platform where you subscribed controls cancellation. Check your receipt email to see which platform processed your subscription, then cancel there.
Mistake 3: missing the final confirmation screen
Apple and Google ask for a final confirmation of your cancellation. Many users tap through and miss this screen, leaving their subscription active. After you select "Cancel", wait for the confirmation screen, read it fully, and tap "Confirm" or "Yes, cancel" again. Take a screenshot to prove you completed both steps.
Mistake 4: assuming you lose coins on cancellation
You do not lose unspent coins when you cancel subscription auto-renewal. Coins are separate from the subscription. You keep them indefinitely. If you have coins in your account after cancellation, you can spend them on one-off chapter purchases anytime. Goodnovel may request a refund of unused coins to your payment method, but you have no obligation to accept this.
Pricing, subscription plans and what you're actually paying for
Understanding Goodnovel's pricing structure helps you decide whether cancellation is right for you.
Goodnovel subscription tiers and coin packages
| Plan or purchase | Cost (SGD) | What you get | Auto-renews? |
|---|---|---|---|
| Free account | $0 | Free chapters daily; limited access | No |
| Monthly VIP subscription | $9.99-$19.99 | Unlimited chapters, bonus coins, ad-free reading | Yes |
| Annual VIP subscription | $99-$199 | Unlimited chapters, bonus coins, ad-free reading for 12 months | Yes |
| Coin packages (one-off) | $2.99-$99.99 | In-app coins for chapter purchases; no auto-renewal | No |
| Chapter unlock | Varies | Single chapter access using coins or direct payment | No |
| Pass (daily or weekly) | $0.99-$4.99 | Temporary unlimited access; auto-renews unless cancelled | Yes |
Only subscriptions and passes auto-renew. One-off coin purchases and chapter unlocks do not. If you pay monthly for unlimited access and no longer read frequently, cancelling saves SGD $9.99 to $19.99 monthly. If you use coins sparingly, switching to the free account with occasional coin purchases may be more economical. Yafee's contract law analysis shows that subscription costs are the primary reason readers cancel Goodnovel.
Should you cancel or pause your Goodnovel subscription instead?
Some readers benefit from pausing rather than fully cancelling.
Cancel if you:
- No longer read Goodnovel novels or have completed your reading list.
- Want to switch to free reading platforms or physical books.
- Have received unexpected charges and distrust the company.
- Cannot afford monthly subscription fees right now.
- Have accumulated unspent coins and prefer not to continue purchasing.
Consider pausing if you:
- Plan to return to Goodnovel in a few months when new chapters release.
- Want to retain your reading progress, saved chapters, and coin balance without active charges.
- Prefer not to lose your account history or bookmarks.
Goodnovel does not offer an official "pause" feature. Cancellation is final, but your reading history persists after you cancel and you can reactivate your account anytime. If you return, you'll see your unfinished novels and coin balance. Yafee recommends cancelling if you won't use the service in the next 2 months, as you'll simply pay to store inactive coins.
After cancellation: what happens to your account and coins
Your cancellation triggers a series of account changes.
Immediately after cancellation
You retain access to all paid chapters you've already unlocked. Your reading list, bookmarks, and download history remain intact. Your coin balance stays in your account indefinitely. The subscription auto-renewal stops, so your payment method will not be charged on the next billing date. You can still read free chapters and purchase one-off coins with your payment method if you choose to return.
One month later (at your renewal date)
If you cancelled correctly, you will not be charged. Log into your account and verify your subscription section shows "No active subscription". If you see a charge, contact the relevant platform (Apple, Google, or Goodnovel) immediately with your cancellation screenshot.
Long-term: account dormancy and coin expiry
Goodnovel may deactivate accounts inactive for 12 months or longer. Your coins do not legally expire under Singapore's Consumer Protection (Fair Trading) Act, but inactive accounts risk deletion. If you return after a long absence, you may need to contact Goodnovel support to reactivate. Spend or request a refund of unspent coins before you leave permanently if you want to preserve their value.
Addressing common concerns and what the law guarantees
Readers often worry about losing progress, coins, or having their account permanently deleted.
Will i lose my reading progress or bookmarks?
No. Your account and reading history persist after cancellation. You can return to Goodnovel months later and your unfinished novels, bookmarks, and downloaded chapters remain. Cancellation only stops subscription auto-renewal; it does not delete your account.
Can Goodnovel delete my account or coins after cancellation?
Goodnovel can deactivate dormant accounts after 12 months, but deleting coins without your consent violates the Consumer Protection (Fair Trading) Act. If the company attempts to confiscate coins you haven't spent, contact CASE. Coins are stored value on your account and belong to you. Yafee advises requesting a refund of unused coins to your payment method if you're concerned about account deletion.
What if i changed my mind and want to reactivate my subscription?
You can reactivate your subscription anytime through the same platform where you cancelled. If you cancelled on Apple, return to Apple Settings and select Goodnovel again; Apple will renew your subscription immediately and charge you. Similarly on Google Play and the web. Your account reactivates with your old reading progress and coins intact. No account recovery is needed.
Cancellation contact details and escalation routes
If you need to contact Goodnovel directly, use these official channels.
Goodnovel's registered office and contact details
Registered office: New Reading Technology Pte Ltd, 8 Burn Road #04-04 Trivex, Singapore 369977.
For cancellation issues, contact Goodnovel support through the app or website chat function. Request a cancellation confirmation email and keep it. If the company does not respond within 5 working days, or if you're charged after cancellation, escalate to CASE.
Escalation: when to contact CASE
If Goodnovel refuses to process your cancellation, continues charging after you've cancelled, or will not refund unauthorised charges, contact the Consumers Association of Singapore (CASE) at:
- Phone: 1800-6100-6 (toll-free, Monday to Friday, 9am to 6pm)
- Website: case.org.sg
- Email: [email protected]
Provide CASE with your cancellation confirmation, screenshots of your account, all transaction records, and dates. CASE investigates free of charge and can compel Goodnovel to refund you. Your claim is strong if you cancelled correctly and were charged afterwards.
If CASE cannot resolve the dispute
You have the right to pursue your claim in the District Court under the Consumer Protection (Fair Trading) Act. However, most disputes resolve at CASE stage. Yafee recommends keeping all evidence-screenshots, emails, transaction records, and dates-for at least 12 months. These form your legal defence if litigation becomes necessary.
Summary checklist: cancelling Goodnovel safely
| Step | Action | When |
|---|---|---|
| 1. Identify your platform | Check your receipt email to confirm whether you subscribed on Apple, Google, or web | Now |
| 2. Note your renewal date | Log into your subscription settings and record when your next charge is due | Today |
| 3. Cancel through the correct platform | Follow the steps for Apple, Google, or web cancellation above | 5+ days before renewal |
| 4. Screenshot your confirmation | Capture the final confirmation screen showing "Subscription cancelled" | Immediately |
| 5. Save your confirmation email | Apple, Google, or Goodnovel will email you within hours; archive it | Within 24 hours |
| 6. Verify no charge on renewal date | Check your bank or payment method on your renewal date; no charge should appear | On renewal date |
Yafee has helped thousands of consumers cancel Goodnovel and recover unauthorised charges. If you follow these steps and document everything, you protect your legal rights. Should Goodnovel breach the Consumer Protection (Fair Trading) Act and charge you after cancellation, your evidence-screenshots, cancellation confirmation, and transaction records-forms a rock-solid case with CASE or in court. Act decisively, cancel at least 5 days early, and keep your proof. Your cancellation is complete when the platform confirms it in writing.