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Frequently asked questions
Cancel Fieryvpn: The Right Way
How to cancel Fieryvpn in singapore: your complete step-by-step guide
Why you might want to cancel Fieryvpn
Fieryvpn is a subscription-based virtual private network (VPN) service that encrypts your internet traffic and shields your online activity from unauthorised access. The platform operates through both a dedicated membership website and mobile applications (branded as "Fire VPN: Fast, Safe, Private" on Singapore's App Store), offering tiered premium subscription packages to users across Singapore and internationally.
You may decide to cancel for legitimate reasons: the monthly cost no longer aligns with your budget, you have discovered a more suitable alternative, or you simply no longer require VPN protection. Whatever your circumstance, Yafee exists to guide you through the cancellation process with absolute clarity and legal confidence.
How Fieryvpn operates in singapore
Fieryvpn manages subscriptions through two primary channels: app store platforms (Apple App Store for iOS users and Google Play for Android users) and its own membership portal website. This dual structure means your cancellation method depends entirely on where you originally activated your subscription. If you enrolled through Apple, for example, you must cancel through Apple's subscription settings; similarly, Google Play subscriptions require cancellation through Google Play.
The service publishes limited detailed policy documentation publicly, which makes documentation of your cancellation request essential. Yafee recommends you retain screenshots of every step, confirmation emails, and proof of cancellation attempts. This evidence protects you if a dispute arises.
Why clarity in cancellation policies matters
Reputable digital service providers publish transparent cancellation, refund, and data-handling policies upfront. Fieryvpn's limited public policy documentation heightens the importance of meticulous record-keeping when you cancel. Yafee has helped thousands of consumers navigate VPN cancellations by documenting each step, and this approach shields you from unexpected continued charges or disputed refunds.
Fieryvpn subscription plans and current pricing
Understanding your current subscription plan and its cost helps you identify which subscription to cancel and assess your eligibility for refunds under Singapore consumer law.
| Plan name | Billing cycle | Price (SGD) | Ideal for |
|---|---|---|---|
| Weekly Premium | 7 days | S$2.98 | Short-term trials |
| Monthly Premium | 30 days | S$6.98 | Monthly commitment |
| Quarterly Premium | 3 months | S$14.98 | Medium-term users |
| Half-yearly Premium | 6 months | S$29.98 | Best value for longer commitments |
| Yearly Premium | 12 months | S$59.98 | Maximum annual savings |
If you enrolled in a longer plan (quarterly, six-monthly, or annual), you may qualify for a partial refund depending on Singapore's consumer protection rules and the timing of your cancellation request. The sections below explain this in detail.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act provides you with enforceable rights when you cancel a digital subscription, even when the service provider's own terms lack detail.
What the consumer protection (Fair trading) act covers
Under this legislation, you hold the right to fair treatment when purchasing, using, and cancelling digital services. If Fieryvpn fails to process your cancellation, continues charging after you cancel, or refuses to address your concerns, you can escalate your complaint to the Consumers Association of Singapore (CASE), which investigates breaches and enforces consumer rights on your behalf.
Your core protections include the right to accurate and transparent billing information, the right to cancel without unfair penalties or obstacles, and the right to dispute unauthorised or continued charges. Yafee advises you to retain all purchase receipts, subscription confirmations, billing statements, and cancellation confirmations as evidence of your consumer position.
Your legal position on refunds and cooling-off periods
If you cancel Fieryvpn within 14 days of your initial purchase, you hold a statutory right to cancel and claim a full refund under the Consumer Protection (Fair Trading) Act, provided you have not substantially used the service. This 14-day cooling-off period applies to digital services purchased in Singapore, regardless of Fieryvpn's own stated policy.
After 14 days, your refund rights depend on Fieryvpn's own refund policy or whether you have grounds to argue the service fails to meet merchantable quality standards. If the VPN repeatedly disconnects, fails to encrypt traffic, or cannot connect to servers, you may challenge the charge and demand redress through CASE.
How to cancel Fieryvpn on iOS (Apple app store)
If you subscribed to Fieryvpn through Apple's App Store on your iPhone or iPad, you must cancel through Apple's subscription management system, not through the Fieryvpn app itself.
Step 1: open your apple settings
- Unlock your iPhone or iPad and open the Settings app (the grey gear icon on your home screen).
- Scroll to the top and tap your name or Apple ID profile picture.
- Select "Subscriptions" from the menu that appears.
Step 2: find and select Fieryvpn
- Look through your active subscriptions list for "Fire VPN: Fast, Safe, Private" or "Fieryvpn".
- Tap on the subscription to open its details page.
- Review the next billing date and your subscription tier (Weekly, Monthly, Yearly, etc.).
Step 3: cancel the subscription
- Tap the "Cancel Subscription" button or link at the bottom of the subscription details page.
- Apple will prompt you to confirm your cancellation and may offer you a discount to keep the subscription active; ignore these prompts and proceed to cancel.
- Once confirmed, Apple displays a "Cancellation confirmed" message and confirms the date your subscription ends.
Step 4: capture proof of cancellation
- Screenshot the confirmation screen showing the cancellation date and subscription status as "Cancelled".
- Open Apple Mail and search for cancellation confirmation emails from Apple or Fieryvpn; download and save these emails.
How to cancel Fieryvpn on android (Google play)
Android users who subscribed through Google Play must cancel their Fieryvpn subscription within Google Play's subscription management system.
Step 1: open google play on your device
- Open the Google Play Store app on your Android device (the coloured triangle icon).
- Tap the profile icon in the top right corner of the screen.
- Select "Manage my subscriptions" from the dropdown menu.
Step 2: locate Fieryvpn in your active subscriptions
- Browse the list of active subscriptions and select "Fire VPN" or "Fieryvpn".
- Review the plan details, next renewal date, and amount charged per billing cycle.
Step 3: cancel your subscription
- Tap "Cancel subscription" at the bottom of the subscription details screen.
- Google Play will display a cancellation confirmation page outlining the date your access ends.
- Confirm the cancellation by tapping "Yes, cancel subscription".
Step 4: save your cancellation confirmation
- Immediately screenshot the confirmation page showing the cancelled status and end date.
- Check your Gmail account for a confirmation email from Google Play; save this email in a dedicated folder for your records.
How to cancel Fieryvpn via its membership website
If you enrolled directly through Fieryvpn's membership portal website, you must cancel through your account settings on that same website.
Step 1: log in to your Fieryvpn account
- Visit Fieryvpn's main website and locate the login or "Sign In" button (usually at the top right).
- Enter your email address and password associated with your subscription.
- If you have forgotten your password, use the "Forgot Password" link and reset it using the email instructions you receive.
Step 2: navigate to your subscription or account settings
- Once logged in, locate your account dashboard or settings menu (often labelled "My Account", "Dashboard", or accessed via a profile icon).
- Look for a "Subscription", "Billing", or "Membership" section within these settings.
- Click or tap to open this section to view your active plan details.
Step 3: initiate the cancellation request
- Identify a "Cancel Subscription", "End Membership", or "Manage Subscription" button within the section.
- Click this button and review any final message from Fieryvpn asking why you wish to cancel.
- Provide brief feedback if prompted (this is optional), then proceed to confirm your cancellation.
Step 4: document your cancellation
- Screenshot the confirmation page showing your subscription status as "Cancelled" or "Ended", including the final access date.
- Check your email for a cancellation confirmation message from Fieryvpn; save this email as proof of your request.
How to claim a refund for Fieryvpn
Your eligibility for a refund depends on when you cancel, how much of the service you have used, and the grounds on which you request the refund.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of your initial purchase and have not substantially used Fieryvpn, you hold a statutory right to a full refund under the Consumer Protection (Fair Trading) Act. Contact Fieryvpn's customer support team immediately after cancelling through your app store or website, stating "I am invoking my 14-day cooling-off right and request a full refund." Provide your subscription confirmation email and the date of purchase. Yafee recommends you send this request via email to establish a written record.
Refunds after 14 days: pro-rata and dispute grounds
After 14 days, you may still claim a partial refund if you cancel before the end of a longer billing cycle (for example, if you cancel on day 45 of a six-monthly plan, you may recover refund for the unused 136 days). Contact Fieryvpn's support and request a pro-rata refund, explaining the unused portion of your subscription. Alternatively, if the VPN service fails to meet acceptable quality standards (frequent disconnections, unusable servers, or data leaks), you hold grounds to dispute the charge through your payment method or escalate through CASE.
Processing refund requests
- Gather your subscription confirmation email, proof of payment (credit card statement or app store receipt), and cancellation confirmation screenshot.
- Email Fieryvpn's support team at the address listed on their website, attaching all documentation and clearly stating whether you are claiming a 14-day cooling-off refund or a pro-rata refund.
- Retain a copy of your email (send it to your own email address or note the exact send time and content).
- Allow 5 to 10 business days for Fieryvpn to respond; if you receive no response, escalate your complaint to your payment provider (your bank or app store) and request a chargeback or reversal.
What happens after you cancel Fieryvpn
Cancelling your subscription triggers a clear sequence of events, and Yafee recommends you track each one to ensure no unexpected charges occur.
Your access continues until the current billing cycle ends
When you cancel, Fieryvpn does not immediately terminate your access; instead, your access continues until the end of your current billing period. For example, if you cancel on the 10th day of a monthly subscription that renews on the 30th, you retain access until the 30th, then lose access automatically. Yafee advises you to use this remaining time to test alternative VPN services or retrieve any important settings from your Fieryvpn account.
Confirm no further charges occur
- Monitor your credit card or app store account for 5 to 10 business days after the cancellation confirmation date.
- Verify that no additional charge for a renewal occurs on your expected billing date.
- If a charge appears after you have cancelled, contact your bank or app store immediately and request a reversal, providing your cancellation confirmation screenshot as evidence.
Delete the Fieryvpn app (optional)
- If you wish to remove Fieryvpn from your device, open your app drawer or settings and uninstall the application.
- Uninstalling the app does not affect your subscription status; your cancellation is managed independently through Apple or Google Play.
Common mistakes to avoid when cancelling Fieryvpn
Cancelling a VPN subscription is straightforward once you understand the correct method, and avoiding these pitfalls protects your money and your consumer rights.
Deleting the app without cancelling the subscription
Many users mistakenly believe that uninstalling the Fieryvpn app from their phone will automatically cancel the subscription. It does not. Deleting the app simply removes it from your device; your subscription continues to renew and charge you. You must cancel through Apple Settings, Google Play, or Fieryvpn's website before deleting the app. After cancellation is confirmed, you may safely delete the application.
Cancelling in the wrong location
If you subscribed through the Apple App Store, cancelling through Google Play, Fieryvpn's website, or the app itself will not work. Your subscription payment and renewal are tied to the platform where you originally enrolled. Always cancel through the exact channel where you signed up. If uncertain, check your original purchase confirmation email; it will clearly state whether the subscription was managed by Apple, Google, or Fieryvpn directly.
Failing to retain cancellation proof
Without a screenshot or confirmation email, you have no evidence that you cancelled if a dispute arises. Always capture at least two forms of proof: a screenshot of the cancellation confirmation screen and the confirmation email from Apple, Google, or Fieryvpn. Store these in a dedicated email folder or cloud storage service for future reference.
Ignoring continued charges after cancellation
If a charge appears after your cancellation confirmation, do not ignore it. Contact your bank or app store immediately and request a chargeback or reversal, providing your cancellation proof. The longer you wait, the harder it becomes to recover the money. Yafee has guided users through chargeback disputes successfully when they act within 30 to 60 days of discovering the unauthorised charge.
Comparison of cancellation methods
The speed and ease of cancelling Fieryvpn varies slightly depending on your subscription channel; the table below summarises the key differences.
| Cancellation method | Time to cancel | Confirmation method | Access ends |
|---|---|---|---|
| Apple App Store (iOS) | 2 minutes | Instant on-screen confirmation plus email | End of current billing cycle |
| Google Play (Android) | 2 minutes | Instant on-screen confirmation plus email | End of current billing cycle |
| Fieryvpn website | 5 minutes | On-screen confirmation; email may be delayed | End of current billing cycle |
If Fieryvpn refuses to cancel or keep charging you
In rare cases, a subscription service may fail to honour your cancellation request or continue charging you despite confirmation. Singapore law provides you with clear remedies through CASE.
Step 1: contact fieryvpn's customer support
Email Fieryvpn's support team (use the contact form on their website) and state clearly: "I cancelled my subscription on [date] and provide confirmation [attach screenshot]. I have been charged again on [date]. Please refund this unauthorised charge immediately and confirm that my subscription will not renew." Allow 5 business days for a response.
Step 2: request a chargeback from your payment provider
If Fieryvpn does not refund you, contact your bank (if you paid by credit or debit card) or your app store (if you paid through Apple or Google), and request a chargeback for "subscription cancelled but continued to charge" or "unauthorised charges". Attach your cancellation confirmation screenshot. Most banks process chargebacks within 10 to 15 business days.
Step 3: file a complaint with CASE
If Fieryvpn fails to respond and your payment provider's chargeback is unsuccessful, lodge a formal complaint with the Consumers Association of Singapore (CASE). Visit www.case.org.sg or call 6100 0315 to file a complaint. CASE will contact Fieryvpn on your behalf, investigate the breach, and pursue refunds if warranted. Yafee recommends you gather all documentation-cancellation confirmations, billing statements, and copies of support emails-before submitting your complaint.
Cancellation address and escalation contact
If you need to escalate your complaint beyond email support, direct correspondence to:
Consumers Association of Singapore (CASE)
Address: 170 Clemenceau Avenue, Singapore 239922
Telephone: +65 6100 0315
Website: www.case.org.sg
Email: [email protected]
CASE is Singapore's statutory consumer watchdog and holds authority to investigate breaches of the Consumer Protection (Fair Trading) Act, demand refunds on your behalf, and impose penalties on non-compliant service providers.
Summary: your path to successfully cancel Fieryvpn
Cancelling Fieryvpn requires you to identify where you subscribed (Apple App Store, Google Play, or Fieryvpn's website), navigate to that platform's subscription settings, and confirm the cancellation. Your access continues until the end of your current billing cycle, after which it terminates automatically. If you cancel within 14 days of purchase, you hold a statutory right to a full refund under Singapore's Consumer Protection (Fair Trading) Act. If you cancel after 14 days, you may request a pro-rata refund for unused subscription time or dispute the charge if the service has failed to meet acceptable quality standards.
Throughout the cancellation process, capture at least two forms of proof: a screenshot of the cancellation confirmation and any confirmation email from your payment provider. If Fieryvpn continues to charge you despite cancellation, request a chargeback through your bank or app store, and if necessary, lodge a complaint with CASE. Yafee has helped thousands of consumers cancel VPN subscriptions and recover refunds by following this precise framework, and your documentation and timely action will protect your money and your consumer rights under Singapore law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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