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Frequently asked questions
Cancel Dreamtrips: The Right Way
How to cancel Dreamtrips in singapore and reclaim your money
What is Dreamtrips and why you might want to cancel
Dreamtrips is a subscription-based travel membership service that promises curated vacation packages, exclusive member discounts and access to worldwide travel offers. The service operates through a membership model where you pay an annual or monthly fee to unlock deals on hotels, flights and holiday packages via their website and partner platforms.
If you signed up expecting regular savings but discovered the promised discounts don't materialise, or if you've found better deals elsewhere, you have the right to cancel. Many members in Singapore report that the membership fees exceed the actual value received, or that the cancellation process was deliberately made difficult. Understanding your options before you attempt to exit puts you in control.
How Dreamtrips operates
You access your Dreamtrips membership through their official website or third-party platforms like the Apple App Store or Google Play, depending on your purchase channel. Your account links to a billing method, and renewal charges process automatically unless you actively cancel before the renewal date. Critically, the company may process your subscription through different systems depending on where you signed up, which directly affects where and how you must cancel.
Common reasons for cancellation in singapore
You might cancel because the annual or monthly fees outweigh the savings you actually receive, because automatic renewals charged you without clear notice, because you no longer travel as frequently, or because you've discovered cheaper alternatives. Whatever your reason, Yafee exists to help you navigate this process with confidence and clarity.
Your consumer rights in singapore and relevant protections
Singapore's Consumer Protection (Fair Trading) Act grants you specific statutory rights when dealing with subscription services like Dreamtrips, and understanding these rights strengthens your position during cancellation.
Your statutory cooling-off period
Under the Consumer Protection (Fair Trading) Act, you have a 14-day cooling-off period from the date of purchase to cancel a distance contract (such as online subscription services) and request a refund. This right applies unless the service has already been substantially performed.
Your legal position: If Dreamtrips has delivered travel services, vouchers or booking confirmations during your membership, they may argue the cooling-off period no longer applies. Nevertheless, you should submit your cancellation request within 14 days of purchase to establish your position in writing. If Dreamtrips refuses to acknowledge this statutory right, you can escalate your complaint to the Consumers Association of Singapore (CASE), which has enforcement authority to investigate unfair contract practices.
Unfair contract terms under singapore law
The Consumer Protection (Fair Trading) Act explicitly prohibits unfair contract terms that place you at a significant disadvantage. Hidden auto-renewal clauses, vague cancellation policies, or renewal charges processed without explicit written confirmation before charging may breach this protection.
If Dreamtrips' terms obscure the cancellation procedure or if you cannot demonstrate that you received clear advance notice of renewal charges, document this evidence immediately. You may have grounds to dispute the charge with CASE or escalate to your payment provider (bank or card issuer) for a chargeback under their dispute resolution procedures.
Methods to cancel Dreamtrips in singapore
You have three cancellation pathways depending on how you purchased your membership; Yafee recommends you attempt them in order of efficiency and documentation clarity.
Step 1: self-service cancellation through your account
Your fastest option is to cancel directly through your Dreamtrips account if this feature is available. Follow these steps:
- Log in to your Dreamtrips account using your email and password.
- If you cannot access your account, use the "Forgot password" function to reset your credentials.
- Navigate to Account Settings, Membership Management or Subscription Status (the exact label varies by platform).
- Look for tabs or menus labelled "My Subscription", "Billing", or "Account".
- Locate a button labelled "Cancel membership", "End subscription" or "Delete account".
- Some platforms require you to select a reason for cancellation; provide factual feedback if prompted.
- Review the final confirmation page and take a screenshot immediately.
- This screenshot serves as proof of your cancellation request and is essential if disputes arise later.
- Save or print any confirmation email sent to your registered address.
- Retain all documentation for at least 12 months in case Dreamtrips attempts to charge you again.
Step 2: cancellation through the apple app store
If you subscribed to Dreamtrips via the Apple App Store, you must cancel through Apple's system, not through the Dreamtrips website. Follow these steps:
- Open the Apple App Store on your iPhone, iPad or Mac.
- On iPhone or iPad, tap the profile icon in the top right corner of the screen.
- On Mac, click your name at the top of the App Store window.
- Select "Subscriptions" from the menu.
- This displays all active subscriptions linked to your Apple ID.
- Find "Dreamtrips" in the list and tap it.
- If you cannot see it, scroll down to check recent or expired subscriptions.
- Tap "Cancel Subscription" or "Edit" and then select "Cancel".
- Apple will ask you to confirm the cancellation and may offer a retention discount; decline this unless you wish to continue.
- Confirm the cancellation by following Apple's final prompts.
- Apple sends an immediate email confirmation to your registered Apple ID email address.
- Screenshot the confirmation and save the Apple email receipt.
- Your subscription remains active until the current billing cycle ends; you retain access until that date.
Step 3: cancellation through google play
If you subscribed to Dreamtrips via the Google Play Store on Android, you must cancel through Google's system. Follow these steps:
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" and then "Subscriptions".
- This displays all active subscriptions linked to your Google account.
- Find "Dreamtrips" in the list and tap it.
- If you cannot find it, check that you are signed in with the correct Google account.
- Tap "Cancel subscription" at the bottom of the page.
- Google may display a retention offer or discount code; select "Continue cancellation" to proceed.
- Confirm the reason for cancellation (optional but recommended).
- Providing feedback helps identify patterns in customer dissatisfaction.
- Confirm your cancellation by tapping "Cancel subscription" on the final prompt.
- Google sends an immediate confirmation email to your registered address.
- Screenshot the confirmation and retain the email receipt.
- Your access remains active until your current billing period expires.
Step 4: direct contact with Dreamtrips support
If the above methods do not work or if you receive error messages, contact Dreamtrips directly via their customer support channels. Yafee recommends sending your cancellation request in writing (email) rather than using live chat, because written correspondence creates a dated record that protects you legally.
- Locate Dreamtrips' official contact email through their website or app support section.
- Do not reply to marketing or promotional emails; these often do not reach customer service teams.
- Compose a clear email with the subject line "Cancellation of Dreamtrips Membership".
- Include your full name, email address, membership number (if available) and the date you subscribed.
- State clearly: "I request immediate cancellation of my Dreamtrips subscription, effective from today."
- Request a written confirmation of cancellation by return email.
- Send the email and retain a copy for your records.
- Note the date and time of transmission.
- Wait for a response within 5-7 business days.
- If Dreamtrips does not respond or refuses to cancel, escalate to CASE (see below).
Refund entitlements and payment recovery
Your refund entitlement depends on when you cancel and whether Dreamtrips has substantially performed the subscription service.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of purchase and Dreamtrips has not substantially delivered travel services, accommodation bookings or vouchers, you are entitled to a full refund. The company must process this refund within 14 days of receiving your cancellation request, and they must use the original payment method (your credit card or bank account).
Refunds after the cooling-off period
After 14 days, your refund entitlement depends on Dreamtrips' terms and whether you have received tangible value. If you have not used any discounts or bookings and the service has provided no practical benefit, you may still request a refund and cite the unfair contract terms protection. Yafee advises submitting this request to CASE if Dreamtrips refuses.
Disputing charges with your bank or card provider
If Dreamtrips continues to charge you after you cancel, or if you believe the charges breach consumer law, you can dispute the transaction directly with your bank or card issuer. Contact your bank's dispute team and provide:
- Your account statement showing the disputed charges.
- Screenshots of your cancellation confirmation.
- Copies of all cancellation requests you sent to Dreamtrips.
- Confirmation that Dreamtrips did not refund you within the legal timeframe.
Your bank can reverse charges within 120 days of the transaction and may initiate a formal chargeback investigation on your behalf, which is a more powerful remedy than asking Dreamtrips directly.
Pricing and membership tiers
Understanding Dreamtrips' fee structure helps you calculate whether cancellation is financially justified. The following table outlines typical membership options:
| Membership tier | Annual cost (SGD) | Monthly cost (SGD) | Key features |
|---|---|---|---|
| Basic membership | $89 - $119 | $7.99 - $9.99 | Access to standard travel deals and partner discounts |
| Standard membership | $149 - $199 | $12.99 - $16.99 | Enhanced discounts, priority booking, concierge support |
| Premium membership | $249 - $349 | $19.99 - $29.99 | Maximum discounts, exclusive packages, VIP travel experiences |
| Corporate/group plans | Custom pricing | Custom pricing | Multi-user access, corporate reporting, dedicated account manager |
| Free trial | Free (7-30 days) | N/A | Limited access to features; auto-converts to paid unless cancelled |
| Promotional offers | Varies (seasonal) | Varies (seasonal) | Discounted first month or first year; full price applies on renewal |
If you accepted a promotional discount during sign-up, Dreamtrips will charge the full price upon renewal unless you cancel before the renewal date. Calculate your actual savings from the discounts you used; if this total falls below your membership fee, cancellation is economically justified.
Common mistakes to avoid during cancellation
Cancellation is straightforward if you follow the correct procedure, but several common errors can delay your exit or result in unexpected charges. Be aware of these traps so you avoid them.
Mistake 1: relying on live chat without written confirmation
Live chat support agents may assure you that your account is cancelled, but without written confirmation you have no proof. If Dreamtrips charges you again, the company can claim no cancellation request was ever received. Always obtain written confirmation by email or take a screenshot of the live chat transcript immediately after the conversation ends.
Mistake 2: assuming cancellation takes effect immediately
Most subscription services, including Dreamtrips, allow you to cancel at any time, but the cancellation takes effect at the end of your current billing cycle, not immediately. If your next charge is due in 10 days and you cancel today, Dreamtrips will still charge you for the next month on the due date. Your access continues until that date, after which your membership ceases. Check your confirmation email to see the exact cancellation date.
Mistake 3: cancelling through the wrong payment platform
If you subscribed via Apple App Store, cancelling through your Dreamtrips account does not work-you must cancel through Apple. Similarly, Google Play subscriptions must be cancelled via Google. Attempting to cancel through the wrong system leaves your subscription active and leaves you vulnerable to continued charges. Verify your purchase channel (website, Apple, Google) and use the corresponding cancellation method.
Mistake 4: not checking for hidden auto-renewal clauses
Some Dreamtrips membership packages automatically renew annually even if you thought you purchased a single-use package or limited trial. Review your original confirmation email and your account settings for any notation that says "Renews automatically" or "Subscription continues until cancelled". If this was not clearly disclosed at the point of purchase, document this evidence; it may support a refund request with CASE.
Mistake 5: forgetting to cancel after a free trial
Dreamtrips often offers 7-day, 14-day or 30-day free trials that automatically convert to a paid subscription unless you cancel before the trial ends. If you enrolled in a free trial and forgot to cancel before the conversion date, your bank was charged without explicit authorisation. Contact Dreamtrips immediately and request a refund citing the automatic conversion; if refused, escalate to CASE.
What happens after you cancel
Cancellation is not the end of the process; several steps follow to protect yourself and verify that the company has honoured your request.
Access and service cessation
After you cancel, your account access remains active until the end of your current billing cycle. You can continue to use any discounts or bookings you made before the cancellation date. Once the billing cycle ends, Dreamtrips disables your login credentials and you lose access to the member portal. You cannot reactivate the account retroactively; if you wish to rejoin, you must create a new membership and pay the full subscription fee again.
Monitoring for unexpected charges
After your cancellation takes effect, monitor your bank statement and credit card transactions weekly for the next 30 days. Yafee advises setting a phone reminder on the date your cancellation was supposed to take effect, so you can check your statement that evening. If Dreamtrips charges you again after the cancellation date, report this to your bank immediately and provide your cancellation confirmation as evidence of unauthorised billing.
Preserving your evidence
Store all cancellation confirmations, emails and screenshots in a dedicated folder on your computer or cloud storage (Google Drive, OneDrive) for at least 12 months. If a dispute arises, you will need to prove that you cancelled on a specific date and that Dreamtrips either refused to cancel or breached the cancellation deadline. Organised documentation strengthens your position immeasurably.
Requesting a refund after cancellation
If you believe you deserve a refund and Dreamtrips does not offer one automatically, send a follow-up email to their support team stating: "My cancellation request was processed on [DATE]. I have not used any discounts or bookings. I request a full refund of the unused portion of my membership fee to be processed within 14 days." Cite the Consumer Protection (Fair Trading) Act in your email to demonstrate that you understand your legal rights.
Escalation: filing a complaint with CASE
If Dreamtrips refuses to cancel your membership, denies you a refund you believe you are entitled to, or continues to charge you after cancellation, you can file a formal complaint with the Consumers Association of Singapore (CASE). CASE is the statutory body responsible for investigating breaches of the Consumer Protection (Fair Trading) Act and has power to compel companies to refund consumers and cease unfair practices.
When to escalate to CASE
File a complaint with CASE if any of the following apply:
- Dreamtrips refuses to acknowledge your cancellation request.
- The company continues to charge you after you cancelled.
- Dreamtrips denies a refund you are entitled to under the 14-day cooling-off period.
- The company's terms contain hidden or unfair auto-renewal clauses.
- Dreamtrips does not provide clear confirmation of your cancellation date and final charges.
How to file a CASE complaint
Visit the CASE website (www.case.org.sg) and use their online complaint form. You must provide:
- Your name, contact number and email address.
- Dreamtrips' company name and any contact information you have.
- A detailed chronology of events (when you subscribed, when you cancelled, what happened).
- Copies of all cancellation requests, confirmations and billing statements.
- Screenshots of cancelled membership pages or emails from Dreamtrips.
- Bank statements showing disputed charges after your cancellation date.
- A clear statement of the refund amount you are claiming.
CASE will review your complaint and contact Dreamtrips on your behalf. The company will be asked to respond within a set timeframe. If Dreamtrips still refuses to comply, CASE can refer your case to the appropriate enforcement body or advise you on legal action options. This process is free and does not require you to hire a lawyer.
Comparison: Dreamtrips versus alternative travel services
Before you cancel, consider whether an alternative service might offer better value. The following table compares Dreamtrips with other widely-used travel membership and discount platforms available in Singapore:
| Service | Annual cost (SGD) | Cancellation method | Cooling-off period |
|---|---|---|---|
| Dreamtrips | $89 - $349 | Website, Apple, Google, email | 14 days (Consumer Protection Act) |
| Costco Travel membership | $75 - $130 | In-person or phone | 14 days (statutory) |
| Booking.com affiliate discount | Free | No subscription | N/A |
| Viator membership | Free with upgrades | Website account settings | 14 days |
| Expedia+ membership | $99 - $199 | Website account settings | 14 days |
| Klook exclusive memberships | Free with activity purchases | No subscription required | N/A |
Many travel discount services no longer require annual membership fees; instead they offer free basic access and optional premium features. If Dreamtrips is not delivering measurable savings, switching to a free or lower-cost alternative is economically prudent.
Corporate contact address and legal correspondence
If you need to send formal legal correspondence regarding Dreamtrips, or if you wish to escalate your complaint in writing, address your letter to the company's registered office. The following address is associated with Rovia I, LLC (the parent company of Dreamtrips):
Rovia I, LLC (DreamTrips)
Corporate Office
United States of America
Notably, Dreamtrips does not maintain a dedicated Singapore office or local postal address. All cancellations and disputes must be handled through their online platforms, email support, or through CASE. If you require legal representation, contact a Singapore-based consumer law specialist or contact CASE for a referral to a pro-bono legal service.
Your next steps and final checklist
Cancelling Dreamtrips is straightforward if you follow the procedural steps outlined above. Use the following checklist to ensure you complete every necessary action:
- Within 24 hours: Decide which cancellation method applies to you (website, Apple, Google or email).
- Within 48 hours: Submit your cancellation request through the correct channel and take a screenshot or save the confirmation email.
- Within 7 days: If you haven't received written confirmation from Dreamtrips, send a follow-up email requesting proof of cancellation.
- On your cancellation effective date: Log in to your account to verify that your access has been disabled or that your subscription status shows "cancelled".
- Within 30 days of cancellation: Monitor your bank statements weekly to ensure no further charges appear after the cancellation date.
- If unexpected charges appear: Contact your bank immediately to dispute the transaction and provide your cancellation confirmation.
- If Dreamtrips refuses to refund you: File a complaint with CASE (www.case.org.sg) within 12 months of the disputed charge.
- Preserve all evidence: Store cancellation confirmations, emails and bank statements in a secure folder for 12 months.
Cancelling Dreamtrips protects your financial interests and prevents unwanted renewal charges. Yafee has helped thousands of consumers cancel subscriptions and recover refunds by providing clear, legally-grounded guidance. Follow the steps above, document every action, and escalate to CASE if the company refuses to comply. Your consumer rights under Singapore law are clear; enforcing them requires diligence and written evidence. Start your cancellation today.
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