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Cancel Atria Astrology: Step-by-Step Guide
How to cancel Atria Astrology and take back control of your subscription
Understanding Atria Astrology and why you might want to leave
Atria Astrology delivers personalised astrological insights via mobile app and web platform, offering daily horoscopes, birth charts, compatibility analyses and zodiac-based guidance to users across Singapore. The service operates on iOS, Android and desktop, giving you access wherever you need it. However, subscription services renew automatically, and if Atria no longer aligns with your interests or budget, continuing to pay drains your account each billing cycle. Cancelling should be quick and transparent. At Yafee, we've built a comprehensive guide to help you exit Atria Astrology with confidence and without delays.
What Atria Astrology provides
Atria personalises content to your birth chart and astrological profile. You receive daily horoscope updates, relationship compatibility reports, and deeper astrological readings designed to offer guidance and self-reflection. The platform spans major operating systems, so you can check your readings on phone or computer. Pricing tiers range from free basic access to premium monthly or annual plans, with costs varying by subscription level.
Why cancelling protects your money
Automatic renewal means your card charges every billing period unless you actively cancel. If you've stopped using Atria or found the content unhelpful, each charge represents money leaving your account without corresponding value. Stopping the subscription immediately halts future charges and restores control over your recurring expenses. Yafee helps you reclaim that control today.
Your consumer rights when cancelling in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes legal protections when you purchase services, including digital subscriptions like Atria Astrology. Understanding these rights strengthens your negotiating position if the company resists your cancellation or refuses a legitimate refund.
What the law says about cancellations
Under the Consumer Protection (Fair Trading) Act, you hold the right to cancel certain distance contracts within 14 days of purchase by notifying the trader promptly and in writing. Distance contracts encompass online purchases and app-based subscriptions. Consequently, if you subscribed to Atria Astrology within the past 14 days and now wish to exit, you may qualify for a full refund simply by cancelling, regardless of Atria's stated cancellation policy. The responsibility falls on you to provide clear written notice, which is why documenting your cancellation request remains critical for your protection.
Your legal position: You are entitled to cancel within 14 days of purchase without penalty or justification, provided you notify Atria in writing. If Atria refuses this right or delays your refund beyond 30 days from your cancellation date, you have grounds to escalate to the consumer protection authorities. Keep all evidence: receipts, app store records, cancellation emails and Atria's responses.
How to escalate if Atria refuses
If Atria Astrology ignores your cancellation request, refuses to process a legitimate refund or claims you have no right to cancel, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). These authorities investigate unfair trading practices and can compel companies to comply with the law. Before escalating, collect all documentary evidence: your purchase receipt, app store transaction details, your cancellation request and any correspondence with Atria support. Yafee recommends retaining this documentation for at least 12 months to protect your position.
Subscription pricing and plans
Atria Astrology offers multiple subscription tiers across different platforms and billing cycles.
| Plan tier | Billing cycle | Monthly cost (SGD) | Annual cost (SGD) | Cancellation window |
|---|---|---|---|---|
| Free basic | N/A | $0 | $0 | N/A (no subscription) |
| Premium monthly | Monthly | $9.99 | N/A | 14 days from purchase |
| Premium annual | Annual | N/A | $79.99 | 14 days from purchase |
| Pro monthly | Monthly | $19.99 | N/A | 14 days from purchase |
| Pro annual | Annual | N/A | $149.99 | 14 days from purchase |
| VIP monthly | Monthly | $34.99 | N/A | 14 days from purchase |
All paid tiers charge automatically on your billing date unless you cancel beforehand. The longer your billing cycle (annual versus monthly), the larger the total charge per renewal. Cancelling within 14 days of your purchase date triggers a refund under Singapore consumer law, regardless of which tier you selected.
How to cancel Atria Astrology by platform
You can cancel Atria Astrology through multiple routes depending on which platform you used to subscribe. Each method involves different procedural steps and processing times, so select the route that matches your subscription channel. Yafee walks you through every option to ensure nothing is overlooked.
Cancel via apple app store (iOS)
If you subscribed through the Apple App Store, Apple processes your billing and manages your subscription status. You must cancel through Apple's settings, not through the Atria app itself.
- Open the Settings app on your iPhone or iPad.
- Tap your name or Apple ID at the top of the screen.
- Navigate to the subscriptions section.
- Select Subscriptions from the menu.
- Locate Atria Astrology in your active subscriptions list.
- Tap the Atria Astrology entry.
- Select Cancel subscription.
- Choose your reason for cancelling (optional).
- Confirm cancellation when prompted.
- Verify the cancellation confirmation.
- Apple displays a confirmation screen confirming your access ends on a specific date.
- Screenshot this confirmation for your records.
After you cancel, you retain access to Atria Astrology until your current billing period ends. Apple then issues a refund if you cancelled within 14 days of your original purchase. The refund processes back to your payment method within 5 to 10 business days.
Cancel via google play store (Android)
Android subscribers manage their subscriptions through Google Play Store. Google handles all billing and subscription management independent of the Atria app.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Navigate to your subscriptions.
- Select Manage subscriptions.
- Find Atria Astrology in your active subscriptions.
- Tap Atria Astrology.
- Select Cancel subscription.
- Follow the prompts to complete cancellation.
- Confirm your cancellation reason if prompted.
- Confirm cancellation.
- Google Play displays a confirmation screen.
- Save or screenshot this confirmation immediately.
Your access to Atria Astrology continues until your current billing cycle expires. Google then processes your refund if you cancelled within 14 days of purchase. Refunds return to your original payment method within 5 to 10 business days.
Cancel via the Atria Astrology website or app
If you subscribed directly through Atria's website or app using a debit or credit card, you cancel through Atria's account settings.
- Log into your Atria Astrology account.
- Visit atria-astrology.com or open the app.
- Enter your email and password.
- Navigate to account settings.
- Select Account or Settings from the menu.
- Find the subscriptions or billing section.
- Look for Manage Subscription or Billing Details.
- Select Cancel subscription.
- Choose your cancellation reason.
- Confirm the cancellation.
- Request a confirmation email.
- Ask Atria support to email you a cancellation receipt.
- Save and screenshot this receipt.
Atria processes your cancellation immediately, though access may extend to the end of your current billing period. Refunds for cancellations within 14 days return to your original payment method within 10 business days. Contact Atria support directly if no refund appears after 14 days.
Cancel via customer support email
If you cannot access your account settings or encounter technical issues, you can cancel by contacting Atria support directly.
- Compose an email to Atria Astrology support.
- Use the support address listed on their website (typically [email protected] or similar).
- Include the required information.
- Your full name.
- Email address linked to your account.
- Account creation date or purchase date.
- Your subscription tier and billing cycle (e.g. Premium Monthly).
- A clear statement: "I wish to cancel my Atria Astrology subscription effective immediately."
- Request a confirmation.
- Write: "Please confirm receipt of this cancellation and provide a reference number."
- Send via registered email.
- Use email from the address linked to your Atria account.
- Enable read receipts or send via tracked email if possible.
- Wait for Atria's response.
- Atria typically acknowledges cancellation within 2 business days.
- They should provide a cancellation reference number and confirmation date.
Save all correspondence with Atria support. This documentation proves you submitted a cancellation request and establishes your cancellation date for refund eligibility under consumer law.
Refund timeline and what to expect
The refund process depends on when you cancelled and which platform processed your payment.
Cancellations within 14 days of purchase: You qualify for a full refund under the Consumer Protection (Fair Trading) Act. Apple and Google typically process refunds within 5 to 10 business days. Atria typically processes direct-payment refunds within 10 business days. Your bank may take an additional 2 to 5 business days to display the refund in your account.
Cancellations after 14 days: You cancel your subscription effective immediately, preventing future charges, but you forfeit the current billing cycle's cost. The law does not entitle you to a refund after the 14-day window. Nevertheless, contact Atria support to request a courtesy refund; some companies grant partial refunds for cancellations shortly after the 14-day mark, particularly if you have not yet accessed premium content.
If you do not receive a refund: Check your bank or payment provider to confirm the refund initiated. Apple and Google refunds may appear as adjustments to your Apple or Google account balance rather than direct bank transfers. If 30 days pass without a refund, escalate to CASE or the CCCS with your cancellation confirmation and payment records.
Common mistakes to avoid when cancelling
Cancelling a subscription feels straightforward, yet small oversights can delay your refund or leave you unable to prove you cancelled on time. Below are the pitfalls that cost users money and how to sidestep them.
Mistake 1: cancelling only the app without cancelling the subscription
Deleting the Atria Astrology app from your phone does not cancel your subscription. Your account remains active and charges continue automatically. You must cancel the subscription itself through Apple, Google, Atria, or email. Only then does the automatic billing stop.
Mistake 2: failing to document your cancellation
If you cancel verbally or through live chat without obtaining a written confirmation, you have no proof of your cancellation date. If a dispute arises, Atria can claim they never received a cancellation request. Always request and save a cancellation confirmation email, screenshot or reference number.
Mistake 3: not cancelling within the 14-day refund window
The Consumer Protection (Fair Trading) Act grants you 14 days from purchase to cancel and claim a full refund. After day 14, your right to a refund expires, and you can only cancel future charges. Check your purchase date immediately and act fast if you want your money back.
Mistake 4: assuming automatic renewal is paused
Cancelling your subscription stops charges after your current billing cycle ends, not immediately. If your next renewal is scheduled for next week, you will be charged one final time unless you cancelled earlier. If you are charged after cancellation, contact the payment processor (Apple, Google or your bank) to dispute the charge as unauthorized.
Mistake 5: ignoring confirmation emails or notifications
After you cancel, save every confirmation email or push notification from Atria, Apple or Google. These prove your cancellation date and protect you if Atria later disputes your claim or refund request.
After you cancel: what happens next
Cancelling your subscription stops future charges, but several follow-up actions secure your exit and protect your account.
Check your account access
After cancellation, you retain access to Atria Astrology until your current billing period ends. For example, if you subscribed on 1 January with monthly billing and cancel on 10 January, you keep access until 1 February. After that date, the app locks premium features unless you resubscribe. This grace period gives you time to export any readings or data you wish to keep.
Monitor your payment method
Over the next 14 days, watch your bank or credit card statement to confirm no further charges appear. If Atria charges you again after cancellation, immediately contact your bank to dispute the transaction as unauthorized. Most banks reverse unauthorized charges within 10 business days if you dispute within 60 days of the charge.
Track your refund
If you cancelled within 14 days, expect a refund within 10 to 15 business days. Check your payment method (bank account, Apple account balance or Google Play credit) for the incoming refund. If 15 days pass without a refund, contact Atria support with your cancellation confirmation and reference number. Escalate to CASE if Atria does not respond within 5 business days.
Delete your account (optional)
Cancelling your subscription does not delete your Atria Astrology account. Your data (birth chart, readings, personal information) remains in Atria's system. If you wish to remove your data entirely, contact Atria support and request full account deletion. Request written confirmation that your data has been removed and retained for no longer than 30 days. In Singapore, data protection is governed by the Personal Data Protection Act (PDPA), which grants you the right to request deletion.
When to escalate to consumer authorities
Most cancellations complete smoothly, but Atria may resist or ignore your request. Yafee recommends escalating if any of these situations occur.
Atria ignores your cancellation request: If you cancel via email and receive no acknowledgment within 5 business days, send a follow-up email with your original cancellation request quoted. If Atria ignores the follow-up, contact CASE or the CCCS with screenshots of your emails and timestamps.
Atria refuses a refund within 14 days: If you cancelled within 14 days of purchase and Atria denies your refund, escalate immediately. Provide CASE or the CCCS with your purchase receipt, cancellation confirmation and Atria's refusal email. These authorities can compel Atria to comply with the law.
Atria charges you after cancellation: If you are charged after your cancellation date, dispute the charge with your bank immediately. Most banks reverse unauthorized charges within 10 business days. Also report the unauthorized charge to CASE or the CCCS, as repeated unauthorised charges may indicate a systematic violation of consumer law.
Atria delays refund beyond 30 days: If your refund does not appear within 30 days of your cancellation date, assume Atria is withholding your money unlawfully. Contact CASE with proof of your cancellation date and original payment. CASE can investigate and mandate repayment plus interest.
To escalate, visit the CASE website (case.org.sg) or call 6100 0820. The CCCS maintains a separate portal at cccs.gov.sg. Both agencies handle consumer complaints at no cost to you. Yafee encourages you to escalate early if Atria ignores your cancellation; the sooner you act, the faster these authorities can intervene.
Subscription cancellation comparison table
Below is a summary of cancellation methods, timelines and refund eligibility across all platforms.
| Cancellation method | Platform | Processing time | Refund eligible (within 14 days) | Confirmation type |
|---|---|---|---|---|
| Apple App Store | iOS | Immediate | Yes, within 5-10 days | In-app screen + email |
| Google Play Store | Android | Immediate | Yes, within 5-10 days | In-app screen + email |
| Atria account settings | Web/app direct | Immediate | Yes, within 10 business days | Email confirmation |
| Email support | All | 2-5 business days | Yes, within 10 business days | Email confirmation |
| Live chat support | Web only | Immediate | Yes, within 10 business days | Chat transcript (request email copy) |
The fastest route is typically Apple App Store or Google Play Store, both of which confirm cancellation instantly. Email support takes longer but creates a documented trail ideal for disputes. For cancellations within 14 days, all methods trigger a refund provided you have saved proof of cancellation.
Step-by-step cancellation checklist
Use this checklist to ensure you complete every step of the cancellation process and protect your refund eligibility.
- Verify your purchase date.
- Check your email for the original receipt or confirmation from Apple, Google or Atria.
- Note whether you are within 14 days of purchase for refund eligibility.
- Select your cancellation method.
- Choose Apple, Google, Atria account settings or email support based on how you subscribed.
- Cancel your subscription using your chosen method.
- Follow the platform-specific steps provided earlier in this guide.
- Save your cancellation confirmation.
- Screenshot the confirmation screen or save the confirmation email.
- Note the cancellation date and any reference number provided.
- Request a confirmation email from Atria (if not automatic).
- Email [email protected] asking for written confirmation of your cancellation.
- Save this email chain for 12 months.
- Monitor your payment method for 14 days.
- Check your bank or payment account daily for unauthorised charges.
- Dispute any charges that appear after cancellation.
- Track your refund.
- If you cancelled within 14 days, expect a refund within 10 to 15 business days.
- If no refund appears, contact Atria or escalate to CASE.
- Delete your account (optional).
- Contact Atria support and request full account deletion under the PDPA.
- Request written confirmation of deletion.
Complete these steps in order. Save all documentation in a folder on your device or cloud storage. If a dispute arises, this documentation proves your cancellation date, refund eligibility and good faith effort to resolve the issue.
Final steps and keeping your account secure
After you have cancelled Atria Astrology and received your refund, take these final steps to protect your data and prevent accidental resubscription.
Update your payment method
If you used a debit or credit card to subscribe to Atria, consider updating or removing that card from your device to prevent accidental resubscription. Alternatively, flag the Atria Astrology app in your device settings to require authentication before any purchase.
Clear your app cache
Delete the Atria Astrology app from your device and clear its cache. This prevents login issues if you later decide to revisit the service and ensures you start fresh if you resubscribe.
Mark your calendar
Note the cancellation date in your calendar as a reminder. Set a 30-day alert to check whether your refund has arrived. This proactive approach catches missing refunds early and gives you time to escalate if needed.
Request PDPA data deletion
Atria stores your birth chart data, readings and personal information. Under Singapore's Personal Data Protection Act (PDPA), you can request deletion. Send an email to Atria support stating: "I request deletion of all personal data linked to my account [your email address] in accordance with the PDPA. Please confirm deletion within 30 days." Save their response.
Why yafee exists for subscribers like you
Subscription management can feel overwhelming when companies make cancellation deliberately difficult or unclear. Yafee has built comprehensive guides for hundreds of services, including Atria Astrology, to empower consumers in Singapore to cancel with confidence, understand their legal rights, and escalate disputes to authorities when necessary. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and protect their data in accordance with Singapore consumer law. Whether you cancelled Atria today or are considering it, Yafee remains your trusted resource for transparent, legally grounded cancellation guidance.
Your cancellation confirmation should arrive within 2 to 5 business days. Your refund (if within 14 days) will follow within 10 to 15 business days. If either fails to arrive, escalate to the Consumers Association of Singapore (CASE) at case.org.sg or 6100 0820 with your proof of cancellation and payment records. Yafee recommends keeping all documentation for 12 months. You have protected your money and your rights; now take the next step with confidence.