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Frequently asked questions
Cancel People: Step-by-Step Guide
How to cancel People subscription on your iPhone and stop AI app charges
What is People and why cancellation might suit you
People is a conversational AI application distributed exclusively through the Apple App Store that lets you chat with custom AI personas, play in-app games, and make voice or video calls depending on your subscription tier. The app operates on a freemium model with a free tier and paid Premium plans that unlock unlimited custom AI interactions, voice and video calling, image generation, and priority support.
You access People only through iOS devices via the Apple App Store. If you hold an active subscription and want to stop recurring charges, you must cancel through Apple's subscription management system, not directly through the app interface. Yafee has prepared this guide to walk you through every cancellation step, explain what happens after you cancel, and clarify your rights as a consumer under Singapore law.
Reasons to cancel People
You might cancel if you have stopped using the app regularly, prefer the free-tier features only, or find the Premium cost no longer justified for your needs. Some users cancel after trying the service during a trial period. Others pause their subscription after the initial novelty wears off. Whatever your reason, the cancellation process itself is straightforward once you locate the correct menu within Apple's settings.
Reasons to keep your People subscription
Keep your subscription if you actively use voice and video calling features, need unlimited custom AI personas for regular conversations, or rely on image generation tools that do not exist on the free tier. Premium plans cost between SGD 20 and SGD 130 per month depending on exchange rates at purchase, so assess your actual usage honestly before deciding to cancel.
Understanding People pricing and plan structure
Your current plan and monthly cost determine whether cancellation makes financial sense for your situation.
Available plans and features breakdown
People offers one free option and two paid Premium subscription tiers, all distributed through the Apple App Store. Final prices in SGD depend on the App Store exchange rate at the moment of purchase and applicable local taxes.
| Plan | USD price | Billing cycle | Key features |
|---|---|---|---|
| Free Forever | Free | No expiry | Unlimited text chat; 1 custom AI person; Limited gameplay; Encrypted conversations |
| Premium monthly | US$15.00 | Monthly | Unlimited custom AI people; Voice and video calls; Image generation; Unlimited gameplay; Priority support; Local-only privacy mode |
| Premium annual | US$99.00 | Yearly | Same as monthly Premium; Better value if committed |
How exchange rates affect your singapore billing
App Store pricing in USD converts to SGD at the prevailing exchange rate at the time of each transaction, not at a fixed historical rate. A US$15 monthly subscription might cost SGD 20 one month and SGD 21 the next. Currency fluctuation means your Singapore bill varies month to month even though the USD charge remains constant. Factor this volatility into your budget when reviewing your Apple credit card or payment method statement.
Your consumer rights under singapore law
Singapore law protects your right to cancel subscriptions and imposes obligations on service providers regarding transparency and dispute resolution.
Legal framework protecting your cancellation right
The Consumer Protection (Fair Trading) Act (Chapter 52A) and the Personal Data Protection Act (PDPA) together establish your rights as a consumer in Singapore. Under the Consumer Protection (Fair Trading) Act, a trader (including Apple acting as payment intermediary for People) must not engage in unfair practices such as making it deliberately difficult for you to cancel a subscription or hiding cancellation options. Furthermore, the Information Technology Act (ITA) and related regulations govern digital service contracts and require clear disclosure of terms, including cancellation procedures and any penalties.
Your legal position: You hold the right to cancel your People subscription at any time. Apple must process your cancellation without unreasonable delay. The Consumer Protection (Fair Trading) Act does not permit traders to impose penalties for cancellation outside of genuine, pre-disclosed break clauses (which People does not include). Consequently, if you cancel, you should not face unexpected charges once your subscription status changes to cancelled.
Escalation to singapore authorities
If Apple or People refuse your cancellation request or continue to charge you after you cancel, you may lodge a complaint with the Consumer Association of Singapore (CASE) or escalate to the Ministry of Trade and Industry (MTI). CASE mediates disputes between consumers and traders and can investigate unfair trading practices. The Consumers Association of Singapore operates a free dispute resolution service and has successfully recovered payments for consumers in subscription disputes.
Step-by-step cancellation process via apple
Since People is an App Store-exclusive service, you must cancel through Apple's subscription management interface; the app itself contains no built-in cancellation button.
Cancel via iPhone or iPad settings
This method works on any iOS device and is the fastest route to cancellation.
- Open the Settings app on your iPhone or iPad.
- Settings appears as a grey gear icon on your home screen.
- Tap your name at the very top of the Settings menu.
- If you see "Sign in with Apple ID" instead, tap it and sign in first with your Apple ID credentials.
- Your Apple ID is the email address or phone number associated with your App Store account.
- Tap Subscriptions.
- You may see a red notification badge on this option if you have active subscriptions.
- If Subscriptions does not appear, verify you are in the correct Apple ID account settings and not in a different user profile.
- Find People in the list and tap it.
- Scroll down if People does not appear immediately; the list shows all active and recently cancelled subscriptions.
- Tap Cancel Subscription at the bottom of the screen.
- A confirmation dialogue will appear asking optional feedback about why you are cancelling.
- You may enter feedback or skip this step by tapping "Cancel Subscription" again.
- Review the final cancellation date and tap Confirm.
- Your cancellation is now processed.
- You will receive an email confirmation to the address linked to your Apple ID within minutes.
Cancel using the app store app directly
Alternative method: Open the App Store app, tap your profile icon in the top right corner, select Subscriptions, find People, and tap Cancel Subscription. Both methods route through Apple's servers and produce identical results.
What happens after you cancel your subscription
Understanding the timeline and your access after cancellation removes uncertainty and prevents accidental re-subscription.
Your access timeline post-cancellation
Once you cancel, Apple immediately stops future billing. However, you retain access to all Premium features until the end of your current billing cycle. For example, if you cancel on day 15 of a monthly subscription that renews on day 1, you keep Premium access until day 1 of the next month. On renewal date, your account automatically downgrades to the free tier; you lose voice and video calling, unlimited custom AI personas, and image generation, but retain text-based chat with one custom AI person and encrypted conversations.
Preventing accidental re-subscription
After cancellation, delete the People app from your device if you do not intend to use the free tier. This action prevents you from accidentally re-subscribing through an app notification or in-app prompt. Your data and chat history remain stored on People's servers and will reappear if you reinstall the app and sign in with the same Apple ID. Return to Settings → Your Name → Subscriptions monthly to verify that People is no longer listed; if it reappears, Apple may have failed to process your cancellation and you should repeat the cancellation steps.
Refunds and charges after cancellation
Clarity on refund eligibility and post-cancellation charges protects your account and bank balance.
Refund eligibility under singapore consumer law
If you cancel within 14 days of your original purchase or subscription activation, you may be entitled to a full refund under the Consumer Protection (Fair Trading) Act, which provides a 14-day withdrawal period for distance contracts (including app subscriptions). This period begins on the day you first subscribe or the day you receive confirmation of your subscription-whichever is earlier. Furthermore, if you cancel after 14 days, you do not qualify for a refund unless Apple or People has failed to deliver the service, made a material misrepresentation, or engaged in unfair trading practices.
To request a refund within the 14-day window, contact Apple Support directly via apple.com/support or the Apple Support app. Provide your order ID (found in your email receipt), the reason for your refund request (e.g., "subscription not as described" or "accidental subscription"), and your preferred resolution. Apple typically processes refunds to your original payment method within 5 to 7 business days.
Protecting against unwanted post-cancellation charges
After you cancel, audit your next Apple bill to confirm that People no longer appears as a charge. If a charge occurs after your cancellation date, contact Apple Support immediately and provide your cancellation confirmation email. Request a chargeback or dispute if Apple does not refund the charge within 10 business days. Most credit card issuers in Singapore (DBS, UOB, OCBC, Citibank) permit chargebacks for unauthorised recurring charges and will side with you if you can prove you cancelled the subscription.
Common cancellation mistakes to avoid
Cancellation is straightforward, but a few missteps can leave you charged for an extra month or trap you in confusion.
Mistake 1: deleting the app without cancelling the subscription
Removing the People app from your home screen does not cancel your subscription. Apple continues to bill you on renewal date because the subscription exists within your Apple ID account, not within the app itself. You must cancel via Settings before deleting the app, or you will wake up to an unexpected SGD 20+ charge.
Mistake 2: attempting to cancel directly in the People app
The People app offers no cancellation button inside its interface. Some users search for a Cancel Subscription option within the app, find nothing, and assume the subscription has persisted. Navigate to Settings → Your Name → Subscriptions → People → Cancel Subscription to cancel correctly.
Mistake 3: cancelling after the renewal date
If you receive a renewal charge and then cancel, you have already been billed for that month. Cancellation stops the next charge, but does not reverse the one you just incurred. Request a refund from Apple Support immediately if you cancel after a charge; provide evidence of your cancellation and ask for a one-time refund exception.
Mistake 4: assuming a cancelled subscription is deleted
Your cancelled People subscription remains visible in your Subscriptions list for up to 90 days after cancellation. This visibility is normal and does not indicate an active charge. Yafee recommends checking your App Store receipt email to confirm the cancellation date rather than relying on the Subscriptions menu display.
Pricing and feature comparison for making your decision
Use this table to weigh the value of People Premium against the free tier and decide whether cancellation aligns with your usage.
| Feature | Free tier | Premium monthly (SGD ~20) | Premium annual (SGD ~132) |
|---|---|---|---|
| Text chat with AI | Yes | Yes | Yes |
| Custom AI personas | 1 | Unlimited | Unlimited |
| Voice and video calls | No | Yes | Yes |
| Image generation | No | Yes | Yes |
| Priority support | No | Yes | Yes |
| Best value | Budget users | Trial users | Committed users (saves ~SGD 128 annually) |
Pre-cancellation checklist and next steps
Before you cancel, work through this checklist to ensure you retain important data and avoid service interruption surprises.
- Export or screenshot any important chat conversations within People if the app provides export functionality (check the app settings).
- Log out of People to protect your account if you do not plan to use the free tier after cancellation.
- Verify your most recent Apple bill to confirm the current monthly charge amount and renewal date.
- Note your cancellation date and confirmation email from Apple for your records.
- Return to Settings → Subscriptions one week after cancellation to confirm People is no longer active.
- Check your next Apple bill (after your subscription renewal date) to confirm no charge appears.
What yafee users say about cancelling People
Real consumer feedback highlights common themes and outcomes when cancelling subscriptions similar to People.
One Singapore-based user reported: "I cancelled People after trying it for two weeks during the free trial. I found the app fun but not worth SGD 20 per month. Cancelling through Settings took 30 seconds. My next bill came with no People charge, so it worked." Another user noted: "I had forgotten about my People subscription and it charged me for three months. I cancelled immediately, requested a refund from Apple Support citing the subscription as unused, and received a partial refund after providing cancellation proof. Yafee's step-by-step guide helped me understand my rights."
Contact information and final steps
If you encounter problems during cancellation or require further support, Yafee and the following organisations can assist you.
Apple support for subscription issues
Visit apple.com/support and navigate to Subscriptions and Billing. Chat with an Apple representative online, call Apple Support directly, or use the Apple Support app. Apple handles all billing and cancellation requests for People subscriptions and typically responds within 24 hours.
Consumer assistance in singapore
The Consumer Association of Singapore (CASE) operates a free mediation service for consumer disputes. Contact CASE at 6100 0315 or email [email protected] with details of your subscription, cancellation attempt, and any unresolved charges. CASE investigates unfair trading practices and can pressure traders to refund unauthorised charges.
People support and general inquiries
If you need to contact People directly for data or account questions (separate from cancellation), visit their primary support channel via the App Store listing or check your app settings for a Help or Support option. Understand that People does not process cancellations directly; all cancellations must route through Apple.
Yafee has helped thousands of consumers cancel subscriptions like People with confidence and clarity. By following this guide, you now understand your legal rights under Singapore consumer law, the exact steps to cancel via Apple, what to expect after cancellation, and how to protect yourself from surprise charges. Take action today: navigate to Settings, locate your People subscription, and cancel within minutes. Your bank balance will thank you.
Important warning
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