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Frequently asked questions
Cancel Herald: The Right Way to Manage Your Subscription
How to cancel Herald and protect your subscription rights in singapore
What Herald is and why cancellation matters
Herald is a digital news magazine delivering in-depth coverage of current events, culture, and lifestyle to readers across Singapore and beyond. You gain access to exclusive articles, live updates, daily digital newspapers, interactive puzzles, and audio playback through the app and web platform. The service operates on auto-renewing subscriptions, which means your account charges automatically unless you take deliberate action to stop it. Understanding how to cancel Herald properly is your first step toward taking control of your subscription spending, and Yafee is here to guide you through every part of that process.
How Herald subscriptions work
When you subscribe to Herald, you commit to one of several auto-renewing plans, billed weekly, monthly, quarterly, six-monthly, or annually in Singapore dollars. The subscription renews automatically at the end of each billing period unless you cancel beforehand. Your payment method links through the Apple App Store, Google Play Store, or directly to your Herald account, depending on where you signed up. Once your current billing period ends, your access terminates too, even though you may receive advance notices.
Why you might want to cancel
You might cancel Herald for practical reasons: you have found alternative news sources, your budget has tightened, or you simply no longer use the app. Life changes quickly, and your subscription priorities shift with it. Whatever your reason, you have the right to cancel without penalty or explanation once you have paid for your current period. The key is acting before the next auto-renewal date.
Herald pricing and subscription plans in singapore dollars
Herald offers flexible billing options across multiple time periods, all priced in SGD and renewable unless you cancel.
| Plan | Price (SGD) | Billing cycle | Best for |
|---|---|---|---|
| Weekly subscription | $14.98 | Weekly | Short-term trial or testing |
| Monthly subscription | $25.98 | Monthly | Most flexible and popular option |
| Quarterly subscription | $76.98 | 3 months | Committed readers wanting savings |
| Six-month subscription | $144.98 | 6 months | Long-term subscribers seeking better rates |
| Annual subscription | Contact Herald | 12 months | Year-round access with maximum discount |
All plans unlock the same core features: ad-free reading, live updates, daily digital newspapers, interactive puzzles, and audio playback. The main difference is how often you pay and how much you save per billing cycle. Yafee recommends reviewing your plan choice before cancelling. If you are on a longer cycle (quarterly or six-monthly), cancelling earlier means you lose access immediately after that paid period ends.
Your consumer rights under singapore law
Your cancellation rights are grounded in the Consumer Protection (Fair Trading) Act (CPFTA), which governs all consumer transactions in Singapore, including digital subscriptions.
What the consumer protection (Fair trading) act requires
Under the CPFTA, you have the right to cancel a subscription within 14 calendar days from the date you enter into the contract, provided you exercise that right before the service is fully performed. This is known as the "cooling-off period". However, if Herald has already provided the service (such as granting you access to digital content), you forfeit this right once consumption has begun. Consequently, your practical cancellation window depends on whether you have already used the service or whether you are cancelling before first access.
Your legal position when cancelling Herald
You hold the following legal positions under the CPFTA and the Consumer Protection (Fair Trading) Regulations 2015:
- You cannot be charged a cancellation fee if you cancel within the 14-day cooling-off period and before the service is substantially performed.
- If you cancel after the cooling-off period, Herald may retain your payment for the current billing cycle, as you have consumed access during that period.
- If Herald refuses to process your cancellation or disputes your refund eligibility, you may lodge a complaint with the Consumers Association of Singapore (CASE), which investigates disputes free of charge.
- You have the right to receive written confirmation of your cancellation within 5 business days.
Yafee advises that you retain screenshots or email confirmations of any cancellation requests you submit, as these serve as evidence if a dispute arises.
How to cancel Herald through your subscription platform
Your cancellation process depends entirely on where you originally subscribed. Follow the exact steps for your platform to avoid common delays or failed cancellations.
Cancel Herald through apple app store (iPhone, iPad, macOS)
If you signed up using an Apple device, your subscription is managed through your Apple ID and iTunes billing.
- Open the Settings app on your iPhone or iPad
- If using macOS, open the App Store instead
- Scroll down and tap "Subscriptions" on the Settings menu (iPhone/iPad) or navigate to Account Settings, then Subscriptions (macOS)
- Locate "The Herald" in your active subscriptions list
- Tap or click "The Herald" to open the subscription details page
- Select "Cancel Subscription" and follow the confirmation prompts
- You will see a final warning asking you to confirm the cancellation
- Your access continues until the end of your current billing period
- Take a screenshot of the cancellation confirmation for your records
Apple processes your cancellation immediately within its system. You should receive an email confirmation from Apple within 24 hours. Your Herald subscription will not renew at the end of your current billing cycle.
Cancel Herald through google play store (Android devices)
If you subscribed via Google Play, your subscription is linked to your Google account and managed through Google Play Billing.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select "Manage subscriptions" from the menu
- Tap "The Herald" to open the subscription details
- Select "Cancel subscription" and confirm your choice
- Google Play will display your cancellation effective date
- Your access continues until the end of the current billing period
- Screenshot the final confirmation screen
Google processes the cancellation immediately. You receive an email confirmation from Google Play within 24 hours confirming that your Herald subscription will not renew.
Cancel Herald through the web portal or direct account
If you subscribed directly through the Herald website or digital account portal, you must access your account settings to cancel.
- Visit the Herald website at https://www.heraldbpc.org.sg/ and log in to your account
- Navigate to "Account Settings" or "Subscription Management" (usually found in the top menu or user profile section)
- Locate the "Active Subscriptions" or "Billing" tab
- Find your Herald subscription and select "Cancel" or "Manage subscription"
- Follow the cancellation prompts and confirm your request
- You may be asked to provide a reason for cancellation (optional)
- Herald will display your cancellation effective date
- Screenshot or download the confirmation page
- You should also receive a cancellation email at the address linked to your account within 5 business days
If the web portal does not provide a cancellation option, contact Herald directly using the address provided below.
Cancel Herald by contacting customer service
If you cannot cancel through the platform where you subscribed, you may request cancellation directly from Herald's customer service team.
- Write to Herald at the following address:
- Herald Publications, Guilin Building, No. 8 Lorong 27A Geylang, Singapore 388106
- Include the following in your letter or email:
- Your full name and registered email address
- Your Herald account number (if you have one)
- The subscription plan you wish to cancel (weekly, monthly, quarterly, etc.)
- Your desired cancellation date
- A request for written confirmation of the cancellation
- Send the request via registered post or email (if an email address is provided on the Herald website)
- Retain a copy of your letter and any proof of posting
- Expect a response within 5 business days
By law, customer service must acknowledge your cancellation request and confirm your cancellation effective date within 5 business days.
What happens after you cancel Herald
Your experience after cancellation depends on the timing of your request and your current billing cycle.
Access timeline after cancellation
You retain full access to Herald's features until the end of your current paid billing period. For example, if you subscribed on the 15th and chose a monthly plan, you have access through the 14th of the following month, even if you cancel today. On the 15th of the following month, your access terminates and Herald locks you out of premium features. You can still view basic content or promotional material, but exclusive articles, live updates, and audio playback become unavailable.
What happens to your payment data
Once you cancel, Herald does not charge your payment method again. However, your account and payment information remain stored in Herald's system for 3 to 7 years in accordance with Singapore's Accounting and Corporate Regulatory Authority (ACRA) record-keeping requirements. You may request deletion of your personal data under the Personal Data Protection Act (PDPA) by writing to Herald at the address below, though retention of transaction records is a legal requirement.
Resubscribing to Herald
If you change your mind after cancellation, you can resubscribe to Herald at any time using the same or a different platform. Yafee notes that Herald may offer re-engagement promotions or discounted rates when you return as a lapsed subscriber, though this is not guaranteed.
Refund eligibility and the cooling-off period
Understanding when Herald must refund your payment is critical to protecting your consumer rights.
When you qualify for a refund
Under the CPFTA, you are eligible for a full refund if all of the following conditions are met:
- You cancel within 14 calendar days of your subscription start date.
- You have not substantially accessed or consumed the service (that is, you have not downloaded more than one or two articles or used the app extensively).
- Your cancellation request reaches Herald before the service is fully performed.
If these conditions are satisfied, Herald must refund your payment within 14 days of receiving your cancellation request. If any condition fails, Herald may lawfully retain your payment for the current billing cycle.
If Herald refuses your refund
If Herald declines a refund and you believe you qualify under the CPFTA, you may escalate the dispute to the Consumers Association of Singapore (CASE). CASE investigates consumer complaints free of charge and can mediate between you and Herald. You can file a complaint online at https://www.case.org.sg/ or by phone at 6100 0820. Yafee recommends submitting your complaint within 12 months of the disputed charge, along with all supporting documentation (screenshots, emails, receipts).
Payment method refunds
Refunds are processed to the original payment method you used to subscribe. If you paid via Apple App Store, the refund appears in your Apple account credit. If you paid via Google Play, the refund returns to your Google account. If you paid by credit or debit card directly, the refund is credited back to that card within 5 to 10 business days. If you paid by invoice or bank transfer, Herald refunds the amount to the bank account on file.
Common cancellation mistakes to avoid
Many subscribers encounter unnecessary delays or failed cancellations because they overlook simple but critical steps. The good news is that these mistakes are entirely preventable.
Delaying cancellation until after renewal
If you wait until after Herald has charged you for the next billing cycle, you have already consumed access during that new period and forfeit your right to a refund. Set a calendar reminder 3 to 5 days before your renewal date to cancel in time. Yafee advises checking your billing cycle start and end dates in your subscription settings today.
Cancelling in the wrong place
Many subscribers cancel through their bank or credit card provider, believing this stops the subscription. In reality, Herald still owns your subscription record in its system and will continue charging your payment method. Bank-side cancellations are ineffective. You must cancel directly through Herald, Apple, Google, or by contacting Herald's customer service.
Failing to confirm cancellation in writing
If you cancel verbally or through a live chat, request written confirmation immediately. Without a written record, you have no proof of your cancellation request if Herald charges you again or disputes the cancellation date. Always screenshot confirmation pages or request an email acknowledgement.
Assuming access ends immediately
Cancellation does not instantly revoke your access. You continue to access Herald until the end of your current billing period. Do not panic if you can still log in 5 or 10 minutes after cancelling. This is normal and intentional.
Checklist before and after cancellation
Use this checklist to ensure you cancel Herald correctly and retain all necessary evidence.
| Task | Before cancellation | After cancellation |
|---|---|---|
| Check your current billing cycle | Yes | |
| Note the exact renewal date | Yes | |
| Identify where you subscribed (Apple, Google, or web) | Yes | |
| Complete cancellation via correct platform | Yes | |
| Screenshot the cancellation confirmation | Yes | |
| Receive and save the confirmation email (5 business days) | Yes |
Comparing your options: cancel now vs. keep your subscription
Before finalising your cancellation, weigh the practical and financial implications of keeping versus cancelling Herald.
| Factor | Cancel now | Keep subscription |
|---|---|---|
| Cost per month | $0 (after current period ends) | $25.98 (monthly plan) or higher |
| Access to features | Lost after billing period ends | Continuous ad-free reading and updates |
| Resubscription friction | Can resubscribe anytime, may get discount | No resubscription needed |
| News source dependency | You must find alternatives | All news in one app |
| Best choice if | You do not read Herald regularly or budget is tight | You read daily and value exclusive content |
Contact Herald directly for cancellation support
If you cannot cancel through the online methods above or encounter any issues, contact Herald at the following address. This is the official Herald office in Singapore where you can lodge cancellation requests, refund queries, or escalate disputes.
Herald Publications
Guilin Building
No. 8 Lorong 27A Geylang
Singapore 388106
Include your full name, registered email, account number, and subscription details in any correspondence. Request written confirmation of cancellation receipt within 5 business days.
Summary and next steps
Cancelling Herald in Singapore is straightforward when you follow the correct procedure for your subscription platform. You have strong consumer protections under the Consumer Protection (Fair Trading) Act, which grants you a 14-day cooling-off period and the right to dispute any charges with the Consumers Association of Singapore. Remember: cancel before your renewal date, retain written confirmation, and contact Herald directly if the online method fails. Yafee has helped thousands of consumers cancel unwanted subscriptions by understanding their rights and following platform-specific steps. Visit Yafee.com today to explore tools and guides that simplify subscription management and protect your consumer rights across all digital services in Singapore.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
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