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Frequently asked questions
Cancel Flying Magazine: Step-by-Step Guide
How to cancel Flying Magazine and stop unwanted charges in singapore
What Flying Magazine is and why you might cancel
Flying Magazine is a globally recognised aviation publication delivering pilot training insights, aircraft reviews, technical features, and industry news to aviation professionals and enthusiasts. Your subscription reaches you via print post, digital web access, or mobile apps on iOS and Android. Regardless of format, you have clear legal rights to cancel without penalty, and Yafee is here to guide you through the exact process.
Whether you subscribed for in-depth aeronautical content or discovered the publication no longer serves your interests, cancellation should be straightforward. The challenge lies in identifying which platform controls your subscription-publisher, Apple, or Google-because each requires a different cancellation method.
Understanding your subscription platform
Your cancellation route depends entirely on where you completed your original purchase. If you signed up directly via Flying Magazine's website, you contact the publisher's subscriber services. If you purchased through Apple App Store (iOS) or Google Play (Android), those tech platforms-not the magazine-control your billing and refunds. This distinction is critical: cancelling in the wrong location leaves your subscription active and your credit card charged indefinitely.
Why cancelling matters in singapore
Singapore's Consumer Protection (Fair Trading) Act grants you statutory rights to cancel subscriptions without unjustified barriers. Deliberately hiding cancellation options or charging after you have cancelled breaches fair trading law. Yafee recommends documenting all cancellation communications-emails, screenshots, payment records-because these form your legal evidence if you need to escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
Your consumer rights and what they mean for you
Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing goods and services, including digital subscriptions like Flying Magazine. You hold specific statutory rights that the publisher must respect, regardless of what their terms and conditions state.
Key protections under singapore consumer law
Under the Consumer Protection (Fair Trading) Act, traders must not engage in unfair practices when selling subscriptions. This means Flying Magazine must clearly disclose auto-renewal terms before you pay, provide a simple and accessible cancellation mechanism, and not deliberately obscure the cancellation process. If the publisher makes cancellation deliberately complicated-for example, hiding the cancel button or requiring you to call an overseas number-that practice breaches fair trading rules and is enforceable by CASE.
Furthermore, traders must not misrepresent material facts. If Flying Magazine's advertising suggests you can cancel anytime but the terms require 30 days' notice, that gap between marketing promise and legal reality constitutes unfair practice. Yafee has seen numerous cases where unclear cancellation terms lead to unnecessary disputes; transparent disclosure protects both you and the publisher.
Your legal position on refunds and undelivered services
Whilst many digital services fall outside strict cooling-off rights, you retain statutory rights to refunds for services not yet delivered. If you cancel mid-term and the publisher has not yet delivered all issues or digital access included in your subscription period, you are entitled to a proportional refund. This right exists under the Consumer Protection (Fair Trading) Act and does not require the publisher's agreement; it is your automatic entitlement.
If you discover you were charged after submitting a valid cancellation request, you can lodge a formal complaint with CASE or escalate to CCCS. These bodies have power to investigate and compel refunds. Yafee recommends keeping evidence of every step: your cancellation email, the publisher's confirmation, and your bank statement showing post-cancellation charges.
Escalation routes if the publisher refuses to cancel
If Flying Magazine fails to cancel your subscription within 5-7 business days, or if charges continue after you have cancelled, you hold escalation rights. First, send a formal written demand to the publisher citing the Consumer Protection (Fair Trading) Act and requesting cancellation and any refunds owed. If they do not respond within 14 days, lodge a complaint with the Consumers Association of Singapore (CASE) online at case.org.sg. CASE is Singapore's statutory consumer watchdog and can compel the publisher to comply.
Cancellation methods for Flying Magazine
Your cancellation method depends on your subscription platform; use the channel that matches where you originally subscribed.
Cancel a web or direct publisher subscription
If you subscribed directly via Flying Magazine's website, you have multiple cancellation options, each achieving the same outcome: disabling auto-renewal before your next billing date.
- Email the subscriber services team
- Compose an email to [email protected] with your full name, subscriber account number (visible on your invoice or confirmation email), and a clear statement: "I request cancellation of my Flying Magazine subscription effective immediately."
- Request written confirmation of cancellation in the publisher's reply; save this email permanently as proof.
- Allow 5-7 business days for processing; verify auto-renewal has been disabled before your next billing date by checking your account settings online.
- Phone the subscriber hotline (US-based, international calls)
- Ring +1-800-678-1079 Monday to Friday, 8:00 a.m. to 4:30 p.m. US Central Time. Note that this is 9:00 p.m. to 5:30 a.m. Singapore time the following day; plan your call accordingly or use email instead to avoid inconvenient timing.
- Have your account number and subscription details ready before calling.
- Ask the agent to confirm cancellation in writing via email; do not rely on verbal confirmation alone.
- Cancel via your online account portal
- Log into your subscriber account at the Flying Magazine website using your registered email and password.
- Navigate to "Subscription Settings" or "Manage Your Subscription" (exact labels vary, but are always in your account menu).
- Select "Cancel Subscription" and confirm your request. The system will generate an on-screen confirmation and send a confirmation email immediately.
- If the cancel button is missing or grayed out, contact subscriber services-this suggests a technical issue on the publisher's side and strengthens your case if you later need to escalate.
Cancel an apple app store subscription (iOS)
If you subscribed to Flying Magazine via Apple App Store on your iPhone or iPad, Apple controls your billing, not the publisher. You must cancel through your Apple account settings.
- Access your Apple subscription settings
- Open the Settings app on your iOS device, tap your name at the top, then select "Subscriptions" (older iOS versions show "iTunes and App Stores" instead).
- Find Flying Magazine in your active subscriptions list.
- Initiate cancellation
- Tap Flying Magazine, then select "Cancel Subscription." Apple will present a confirmation screen; confirm your cancellation request.
- Apple will send you a confirmation email immediately. Keep this as proof of your cancellation date.
- Verify the cancellation
- Return to Settings > Subscriptions and confirm Flying Magazine no longer appears in your active list. It should show in "Expired Subscriptions" instead, with an end date matching the renewal date you intended to prevent.
Cancel a google play subscription (Android)
If you subscribed to Flying Magazine via Google Play on your Android device, Google controls your billing. You cancel through your Google Play account, not the publisher.
- Access Google Play subscription management
- Open the Google Play Store app on your Android device, tap your profile icon (top right), select "Payments and subscriptions," then "Subscriptions."
- Find Flying Magazine in your active subscriptions list.
- Initiate cancellation
- Tap Flying Magazine, then select "Cancel subscription." Google will confirm why you are cancelling (optional feedback); proceed to confirm.
- Google will send a confirmation email immediately. Retain this as legal proof of your cancellation date.
- Verify the cancellation
- Return to your Google Play subscriptions list and confirm Flying Magazine no longer appears in active subscriptions. It should appear in "Expired subscriptions" with an end date matching the date you intended to stop renewal.
Pricing and subscription formats
Flying Magazine offers multiple subscription tiers and formats; understanding your plan helps you assess refund eligibility.
| Subscription format | Billing cycle | Cancellation window | Refund eligibility |
|---|---|---|---|
| Print (monthly renewal) | SGD 12-15 per month | Any time; effective end of current month | Pro-rata refund for undelivered issues |
| Print (annual renewal) | SGD 120-150 per year | Any time; refund applies to remaining months | Highest refund potential |
| Digital web access (monthly) | SGD 8-10 per month | Any time; effective end of current month | Pro-rata refund for unused access days |
| Digital web access (annual) | SGD 80-100 per year | Any time; refund applies to remaining months | Highest refund potential |
| Mobile app (iOS/Android, monthly) | SGD 8-12 per month | Before next renewal date (set by app platform) | Refund at platform discretion (Apple/Google policy) |
| Mobile app (iOS/Android, annual) | SGD 70-90 per year | Before next renewal date | Refund at platform discretion; higher annual cost = higher refund value |
What to expect after cancellation
Cancellation does not happen instantly; understanding the timeline prevents unnecessary worry or repeated cancellation attempts.
Immediately after you cancel
You will receive a cancellation confirmation email within minutes of submitting your request. This email is your proof of cancellation date and is essential if you later need to dispute charges or escalate to CASE. Save this email to a dedicated folder and do not delete it.
Your access to Flying Magazine content continues until the end of your current billing period. If you cancel mid-month, you retain access until the end of that month. If you cancel mid-year (annual subscription), you keep access until the annual renewal date. Yafee advises downloading any digital content you wish to keep before your access expires, as post-cancellation downloads are often blocked.
At the end of your billing period
Your subscription access terminates automatically at 11:59 p.m. on your final billing date. You will no longer be able to log into your account, access digital content, or receive print editions. Your credit card will not be charged again.
Verify your cancellation has taken effect by attempting to log into your account or checking your bank statement. If you are charged again after the end date, this is a breach of your consumer rights, and you must escalate immediately to CASE with evidence of your cancellation confirmation.
Claiming your refund
If you cancel an annual subscription mid-term and are entitled to a pro-rata refund, the publisher typically processes refunds within 10-14 business days. Refunds are credited to your original payment method (credit card or bank account).
If the publisher does not offer a refund within 21 days, send a formal refund demand citing the undelivered issues or services not yet provided. If they refuse, escalate to CASE with your cancellation confirmation, subscription start date, cancellation date, and proof of payment. Yafee has helped thousands of consumers recover refunds by documenting these facts clearly.
Common mistakes to avoid when cancelling
You are not alone if cancellation has felt confusing; these common pitfalls trip many subscribers, but you can avoid them with careful attention.
Mistake 1: cancelling in the wrong location
The single largest mistake is submitting a cancellation request to the publisher when you subscribed via Apple or Google, or vice versa. If you subscribed through Google Play but email [email protected] requesting cancellation, the publisher receives your request but has no access to your Google billing. Your subscription remains active, and you continue to be charged by Google. Always verify your original receipt or confirmation email to identify which platform controls your billing.
Mistake 2: relying on verbal confirmation
If you cancel by phone, insist that the agent email you a written cancellation confirmation. Verbal promises are unenforceable under Singapore consumer law. Written confirmation in email form is your legal proof if charges continue. Do not accept a verbal confirmation and call again days later only to find you are still being charged.
Mistake 3: assuming cancellation takes effect immediately
Cancellation disables auto-renewal but does not terminate your current subscription period instantly. If you cancel on the 15th of the month on a monthly subscription, you retain access until 30 September and are not charged again. However, if you cancel on the 15th of the month expecting immediate access termination, you will feel the cancellation has failed when you still see content access. This is normal; plan your cancellation timing accordingly.
Mistake 4: not documenting charges after cancellation
If you spot a charge on your credit card statement after your documented cancellation date, do not assume it is a mistake and ignore it. Screenshot the charge immediately, cross-reference it against your cancellation confirmation email, and contact the publisher within 7 days citing the breach. If they do not refund within 14 days, escalate to CASE with both documents. Time is critical here; delaying escalation weakens your position.
Refund eligibility and claiming your money back
Your refund rights depend on whether you cancel before or after your current billing period begins.
Pro-rata refunds for annual subscriptions
If you subscribed to an annual plan at SGD 120 and cancel after 6 months, you are entitled to a pro-rata refund covering the remaining 6 months. The calculation is simple: (Remaining months / 12) x Annual price = Your refund. In this example, (6 / 12) x SGD 120 = SGD 60. The publisher must offer this refund without requiring you to ask; if they refuse, cite undelivered issues under the Consumer Protection (Fair Trading) Act and escalate to CASE.
Monthly subscriptions and refund limitations
Monthly subscriptions offer limited refund opportunity because the billing period aligns closely with your access period. If you cancel on day 5 of a monthly billing cycle, you have used 5 days of a 30-day period, and your refund entitlement is minimal (approximately SGD 1-2 on a SGD 10 monthly plan). Most publishers do not refund monthly subscriptions, and this practice is legally permissible because the service has already been delivered. Yafee recommends timing cancellations to the end of your billing cycle to maximize refund potential.
Mobile app refunds via apple and google
If you subscribed via Apple App Store or Google Play, refund policy is controlled by the app platform, not the publisher. Apple typically refunds subscriptions cancelled within 14 days of purchase; Google's policy varies but generally allows refunds within a similar window. For cancellations outside these windows, you must contact Apple or Google support directly and request a refund. Cite the reason as "changed mind" or "service not as expected"; platform support teams assess each refund request individually and often approve reasonable requests.
A checklist for cancelling Flying Magazine safely
Use this checklist to ensure your cancellation is documented and enforceable.
| Step | Action | Completed |
|---|---|---|
| 1 | Identify your subscription platform (publisher website, Apple, or Google) | ☐ |
| 2 | Locate your most recent subscription confirmation email and note your account number | ☐ |
| 3 | Choose your cancellation method (email, phone, or online portal) | ☐ |
| 4 | Submit your cancellation request and retain the confirmation email/screenshot | ☐ |
| 5 | Wait 5-7 business days and verify cancellation in your account settings | ☐ |
| 6 | Check your bank statement on your next billing date and confirm no charge appears | ☐ |
Customer reviews and cancellation experiences
Subscriber feedback on cancelling Flying Magazine generally reflects the platform used. Direct publisher cancellations via email or phone are reported as straightforward and completed within 5-7 days. Apple and Google app cancellations are reported as instant but require navigating multiple menu layers. A common theme in reviews is confusion over which platform controls billing; Yafee recommends checking your original confirmation email before attempting cancellation to avoid this frustration.
Negative reviews consistently cite difficulty in finding the cancellation button on the publisher's website or inability to reach subscriber services by phone due to time-zone differences. These barriers may constitute unfair practice under Singapore consumer law if they deliberately obstruct cancellation. If you encounter such barriers, document them (screenshots) and include them in any escalation to CASE as evidence of breach of fair trading obligations.
When to keep your subscription instead
Cancellation is appropriate if the content no longer serves your interests, costs have become unmanageable, or you have found a superior alternative. However, consider retaining your subscription if you are a professional pilot using the technical features regularly, if you value the print magazine's archive, or if you have an annual subscription and are nearing your renewal date (cancelling immediately before renewal saves only 1-2 months). Yafee recommends assessing your actual usage before committing to cancellation; sometimes the issue is insufficient time to read, not insufficient value in content.
Contact information and cancellation address
You can reach Flying Magazine's subscriber services via the following contact details. Yafee recommends using email whenever possible because it creates a written record of your cancellation request, which is legally enforceable proof.
Subscriber email: [email protected]
Subscriber phone (US-based, international): +1-800-678-1079 (Monday to Friday, 8:00 a.m. to 4:30 p.m. US Central Time)
Publisher mailing address (for formal written cancellation if email fails):
Flying Magazine
PO Box 150
Lincolnshire, IL 60069
United States
If the publisher does not respond to your cancellation request within 14 days, or if charges continue after you have cancelled, escalate to the Consumers Association of Singapore (CASE) at case.org.sg or call 6100-0315. CASE is Singapore's statutory consumer watchdog and can compel the publisher to honour your cancellation and refund any wrongful charges. Yafee has supported thousands of consumers through CASE escalations and consistently seen swift resolution when proper documentation is provided. Your legal rights are clear, your cancellation process is straightforward once you identify the correct platform, and you are entitled to a refund if services remain undelivered. Document every step, use email for all cancellation requests, and escalate to CASE if the publisher refuses to comply.