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Frequently asked questions
Cancel Country Living: Step-by-Step Guide
How to cancel Country Living magazine in singapore and stop unwanted charges
Understanding Country Living and why you might cancel
Country Living is a lifestyle magazine centred on rural living, interior design, gardening, and seasonal recipes. You can subscribe to print editions delivered to your home, or choose the digital "All Access" option, which combines online articles with app access across devices. The subscription operates across multiple platforms-the Country Living shop, the All Access portal, and mobile app stores-which means your cancellation method depends on where you made your purchase.
Whether your reading habits have shifted, you prefer digital-only content, or you simply want to redirect your spending, cancelling should be straightforward. Yafee has helped thousands of consumers navigate subscription cancellations in Singapore by grounding their rights in law and offering step-by-step guidance. This guide walks you through every cancellation method available, so you stay in control of your money and your subscription choices.
When cancellation makes sense
You might cancel Country Living if you are no longer reading the magazine regularly, if the All Access digital content does not meet your expectations, or if you want to redirect your SGD budget toward other priorities. The good news is that you retain access to your paid period after cancellation-you are not cut off the moment you submit your request.
Subscription options and where they operate
Country Living offers three primary subscription channels: the official Country Living shop (web-based), the All Access membership portal (digital), and mobile app stores (iOS and Android). Each channel has its own cancellation process, refund policy, and timeline. Identifying which platform you subscribed through is your first critical step toward a smooth cancellation.
Your consumer rights when cancelling in singapore
Singapore's consumer protection framework gives you clear rights when you cancel a subscription.
What the consumer protection (Fair trading) act means for you
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase any subscription, including Country Living. Under this law, you have the right to receive accurate information about what you are buying, fair cancellation terms, and honest refund policies. If Country Living makes cancellation deliberately difficult, hides charges, or refuses to honour a valid refund claim, you can escalate your complaint to the Consumers Association of Singapore (CASE) for formal mediation.
Yafee recommends keeping all confirmation emails, payment receipts, billing statements, and cancellation confirmations. These documents are your proof of compliance and your evidence if a dispute arises.
Your right to refunds for unused issues
For print subscriptions, you are entitled to a refund for any remaining issues that have not yet been mailed at the time of cancellation. Digital All Access subscriptions are typically marked non-refundable, but you retain access until your paid term ends. If Country Living refuses a refund you believe you deserve, CASE can investigate on your behalf at no cost to you.
Your legal position: The Consumer Protection (Fair Trading) Act requires that subscription terms be clearly disclosed and that cancellation methods be easy to access. If Country Living fails to honour these obligations, you have standing to lodge a complaint with CASE, which will mediate on your behalf.
How to cancel Country Living step by step
Your cancellation method depends on which platform you subscribed through.
Cancel via the iOS app store (iPhone or iPad)
If you subscribed through your iPhone or iPad, follow these steps to disable auto-renewal and stop future charges.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen to open your Apple ID menu.
- Select Subscriptions from the menu.
- Find and tap Country Living in your active subscriptions list.
- Tap Cancel Subscription and confirm your choice.
- Note the cancellation date displayed on screen-you retain access until the end of your current billing cycle.
Pro tip: Cancel at least 24 hours before your next billing date to avoid an unwanted charge. Apple processes cancellations immediately, but the charge reversal may take one to two business days.
Cancel via the android app store (Google play)
If you subscribed through an Android device, follow these steps to cancel auto-renewal.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Tap Manage subscriptions.
- Find and tap Country Living in your list of active subscriptions.
- Tap Cancel subscription and confirm your choice.
- Note the cancellation date-you retain access until the end of your billing period.
Important: Google processes cancellations within one to two business days. If you are charged after cancellation, contact Google Play Support to request a refund.
Cancel via the official Country Living shop website
If you subscribed directly through the Country Living shop website, follow these steps to cancel your account and request a refund for unused issues.
- Visit the Country Living shop website and log into your account.
- Navigate to Account Settings or My Subscriptions.
- Locate your active Country Living subscription and select the Cancel option.
- Complete the cancellation form and specify your reason for cancellation (optional but helpful for your record).
- Note the cancellation confirmation number and the effective cancellation date.
- For print subscriptions, email Country Living at the registered address (Suite 170, Country Living administrative office) with your account details and cancellation confirmation number to request a refund for unused issues.
- Include your full name, account number, and the number of undelivered issues.
- Send via registered mail to create a paper trail.
- Yafee recommends keeping a copy of this letter for your records.
Timeline: Website cancellations take effect immediately, but refund processing for print subscriptions may take 14 to 28 days.
Cancel via the all access membership portal
If you subscribed to Country Living All Access through the digital portal, follow these steps.
- Log into your All Access account on the Country Living website.
- Navigate to Account Settings or Membership Management.
- Select the option to manage or cancel your subscription.
- Confirm the cancellation-most digital subscriptions are non-refundable, but you retain access until the end of your billing period.
- Save your cancellation confirmation email for your records.
Note: Digital subscriptions typically offer no refund, even for partial months. However, you retain full access to all All Access content until your subscription expires.
Pricing and subscription types at a glance
Understanding the cost of your subscription helps you calculate what refund to expect if you cancel partway through a billing cycle.
| Subscription type | Billing period | Approximate cost (SGD) | Refund policy |
|---|---|---|---|
| Print (monthly) | 30 days | $12-15 | Pro-rata refund for unused issues |
| Print (annual) | 12 months | $120-150 | Pro-rata refund for undelivered issues |
| All Access (digital) | Monthly | $8-10 | Typically non-refundable; access retained until expiry |
| All Access (annual) | 12 months | $80-100 | Typically non-refundable; access retained until expiry |
| Print + All Access bundle | Monthly or annual | $18-25 (monthly); $180-200 (annual) | Print portion refundable; digital non-refundable |
| Single issue (digital) | One-time purchase | $3-5 | Non-refundable; immediate access |
What happens after you cancel your subscription
Cancellation is not the end of your relationship with Country Living; you retain certain access and rights even after you submit your cancellation request.
Access to your paid content
For print subscriptions, you receive all issues paid for up to the cancellation date. Your account may remain active for 30 days after cancellation so you can access digital archives or download past issues. For All Access digital subscriptions, you retain full access until the end of your billing cycle, even after you cancel.
Refund processing and timelines
If you are entitled to a refund for unused print issues, Country Living typically processes refunds within 14 to 28 business days. Refunds for app store subscriptions (iOS and Android) are handled by Apple and Google respectively and may take one to five business days. Yafee advises checking your payment statement after 30 days to confirm the refund has posted.
Handling unwanted charges after cancellation
If Country Living charges you after your cancellation date, contact them immediately with your cancellation confirmation number. If they refuse to reverse the charge within 7 days, file a complaint with CASE or request a chargeback through your bank. Most banks in Singapore honour chargeback requests for unauthorised charges within 120 days of the transaction.
Refund eligibility and how to claim
Your refund eligibility depends on your subscription type and your cancellation date.
Print subscription refunds
You are eligible for a pro-rata refund of the cost of any issues not yet mailed at the time of your cancellation. To claim your refund, send a formal cancellation letter to Country Living's registered address (Suite 170) via registered mail, including your full name, account number, cancellation confirmation number, and the number of undelivered issues. Yafee recommends requesting a refund quote from Country Living customer service before sending your letter, so you know exactly what amount to expect.
Digital all access refunds
Digital All Access subscriptions are typically marked non-refundable at the point of purchase. However, if Country Living has misrepresented the content available or made the service unavailable, you may have grounds to request a refund. Contact customer service first; if they refuse, escalate to CASE.
App store refund requests
If you subscribed via the iOS App Store or Google Play Store, those platforms handle refunds independently of Country Living. Request refunds directly through Apple or Google using their respective refund request processes. Both platforms typically grant refunds if requested within 14 to 30 days of purchase.
Common mistakes to avoid when cancelling
Cancellation is usually straightforward, but these common errors can delay your cancellation or forfeit your refund claim.
Mistake 1: cancelling without documenting the request
If you cancel via the website or app, take a screenshot of your cancellation confirmation number and date. If you cancel by email or registered mail, retain a copy of your correspondence. Without proof, you have no leverage if Country Living charges you again or disputes your cancellation.
Mistake 2: confusing app cancellation with account cancellation
Deleting the Country Living app does not cancel your subscription. You must explicitly cancel auto-renewal through your phone's settings (iOS Settings > Subscriptions) or your app store account (Google Play Store > Manage subscriptions). Yafee has seen consumers charged for months after deleting the app because they skipped this step.
Mistake 3: cancelling after the billing date
If you cancel after your billing cycle has rolled over, you will be charged for the next period. Cancel at least 24 hours before your billing date to avoid this charge. Check your confirmation email for your exact renewal date.
Mistake 4: not requesting a refund for unused issues within the time limit
Some publishers impose a deadline for refund requests-typically 30 to 60 days from cancellation. Submit your refund claim in writing (registered mail to Suite 170) immediately after cancellation to meet this deadline.
Mistake 5: ignoring a post-cancellation charge
If Country Living charges you after your cancellation date, do not assume it is an error. Contact them immediately and demand a refund. If they refuse within 7 days, file a complaint with CASE or your bank. The longer you wait, the harder it becomes to dispute the charge.
Your checklist for cancellation
Use this checklist to ensure you have completed every step and protected yourself legally.
| Action | Deadline | Status |
|---|---|---|
| Identify your subscription platform (app store, website, or All Access) | Immediately | ☐ |
| Note your next billing date from your confirmation email or account | Immediately | ☐ |
| Cancel via your subscription platform (app store, website, or All Access portal) | 24 hours before next billing date | ☐ |
| Screenshot or save your cancellation confirmation number and date | Within 1 hour of cancellation | ☐ |
| For print subscriptions, send a refund claim letter (registered mail) to Suite 170 | Within 30 days of cancellation | ☐ |
| Check your bank or app store account for refund within 28 days | Within 30 days of cancellation | ☐ |
When to escalate to CASE or your bank
If Country Living refuses to honour your cancellation or refund request, you have legal escalation options.
Filing a complaint with CASE
The Consumers Association of Singapore (CASE) is the official consumer mediation body. You can file a complaint if Country Living has breached the Consumer Protection (Fair Trading) Act by making cancellation difficult, hiding charges, or refusing a valid refund. CASE mediation is free and typically resolves disputes within 60 days. Visit case.org.sg to lodge your complaint online.
Requesting a chargeback through your bank
If Country Living charges you after your cancellation date and refuses to refund the charge, contact your bank and request a chargeback. Most Singapore banks honour chargeback requests for unauthorised charges within 120 days of the transaction. Provide your cancellation confirmation number and any correspondence with Country Living as evidence.
Key takeaways and next steps
Cancelling Country Living is straightforward if you follow the correct procedure for your subscription platform and document every step. Your rights under Singapore's Consumer Protection (Fair Trading) Act protect you if the company refuses to honour your cancellation or refund claim. Yafee has guided thousands of Singapore consumers through subscription cancellations by focusing on three core principles: identify your platform, cancel before your billing date, and document everything.
To recap: locate your subscription method (app store, website, or All Access), cancel auto-renewal within 24 hours of your next billing date, save your confirmation number, and request a refund for unused issues within 30 days. If Country Living refuses to cooperate, escalate to CASE or your bank. Yafee's contract law experts recommend keeping a simple spreadsheet of all your subscriptions and their renewal dates to prevent unwanted charges in future.
For additional support, Yafee (yafee.com) offers free cancellation guidance for Singapore consumers. Whether you need help drafting a formal refund letter, understanding your legal position, or escalating a dispute with Country Living, Yafee's lawyers can advise you on the best course of action at no cost.
Contact details for Country Living cancellation
For formal cancellation requests or refund claims, send registered mail to the address below. Include your full name, account number, cancellation confirmation number (if available), and a clear statement of your request.
Country Living Administrative Office
Suite 170
[City and postal code as per official documentation]
Singapore
Alternative address for customer service inquiries:
Country Living Customer Service
Suite 270
[City and postal code as per official documentation]
Singapore
Allow 7 to 10 business days for Country Living to receive your letter via registered mail. Follow up by email or phone if you do not receive acknowledgement within 14 days. Yafee recommends keeping a tracking receipt from your registered mail as proof of delivery.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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