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Frequently asked questions
Cancel CNBC: The Right Way
How to cancel your CNBC subscription in singapore and protect your consumer rights
Understanding CNBC and why you might cancel
CNBC is a global financial news network that delivers real-time market updates, expert analysis, and premium video and written content to investors and business professionals. In Singapore, you can access CNBC's free tier for basic news coverage, or subscribe to CNBC+, which removes advertisements and unlocks exclusive features such as early market analysis, premium interviews, and in-depth investment research.
If you have subscribed to CNBC+ and no longer derive sufficient value from the service, or if you are reviewing your monthly spending, cancellation is a straightforward process. The procedure differs depending on whether you purchased directly from the CNBC website or through an app store platform. Yafee has structured this guide to help you navigate both routes, avoid common procedural errors, and understand your legal standing under Singapore's consumer protection framework.
When cancellation is the right choice
You might cancel CNBC+ if you rarely access the premium content, prefer free financial news sources, or want to reduce discretionary subscription costs. Unlike some digital services that obscure the cancellation process, CNBC permits you to disable auto-renewal directly, which halts future charges while preserving your access until the end of your current billing period.
Before you cancel, review your account activity: log in and check how many premium articles or videos you have consumed in the past 30 days. If usage is minimal, cancellation aligns with your needs.
Identifying your subscription type
Your cancellation route depends on where you purchased the subscription. Direct purchases through the CNBC website operate under CNBC's own billing system. Purchases through Apple App Store or Google Play are managed by those platforms, and CNBC has limited control over those subscriptions. Yafee recommends identifying your purchase method first, as this determines whether you cancel through CNBC directly or via your app store account.
CNBC+ pricing and subscription plans in singapore
CNBC+ subscriptions are priced in US dollars and converted to Singapore dollars at the time of each billing cycle, meaning your SGD amount may fluctuate slightly based on exchange rate movements.
| Plan type | Billing frequency | Price (USD) | Approximate SGD cost | Best suited to |
|---|---|---|---|---|
| Monthly | Every month | USD 14.99 | SGD 20-22 | Short-term users or trial period |
| Annual | Once per year | USD 149.99 | SGD 200-210 | Long-term committed subscribers |
| Free tier | Ongoing access | No charge | SGD 0 | Casual news readers |
How billing operates for singapore subscribers
When you subscribe to CNBC+ from Singapore, you provide your payment details in SGD at checkout. However, the billing system processes your charge in USD at the prevailing exchange rate, then converts the result to SGD. This means the SGD amount you see on checkout may differ from month to month by approximately SGD 1-3, depending on currency volatility. Your bank statement will display the USD charge converted to SGD.
If you purchase through Apple App Store, your statement will show a charge labelled "Apple* CNBC+ Subscription". Google Play subscriptions appear as "Google Play CNBC+ Subscription". Identify which platform processed your payment; this determines whether you cancel through CNBC's website or through your app store account. Yafee emphasises this distinction because attempting to cancel through the wrong channel will not terminate your subscription or stop future charges.
Why cancelling now makes financial sense
Several circumstances favour immediate cancellation.
If your usage has declined, you are no longer engaging with the premium content at a rate that justifies the monthly cost. If you have discovered alternative news sources that satisfy your needs at no cost, the subscription no longer provides incremental value. If you are under financial pressure and reviewing discretionary expenses, CNBC+ is a controllable expense that you can eliminate without service disruption.
Conversely, you might retain your subscription if you actively trade equities or manage investment portfolios, rely on CNBC's real-time market alerts, or require premium analysis to inform your financial decisions. The decision ultimately depends on your personal usage patterns and financial priorities.
Step-by-step cancellation procedures
This section outlines the exact process for cancelling CNBC+ based on your subscription method.
Cancelling a direct CNBC website subscription
If you signed up directly on the CNBC website and provided your credit or debit card details, follow these steps to disable auto-renewal and preserve access through your current billing cycle.
- Open a web browser and visit the CNBC website (www.cnbc.com).
- Use the same device and browser where you created your account, or log in manually if prompted.
- Click on your account profile icon, typically located in the top-right corner of the page.
- Select "Account settings" or "Manage subscription" from the dropdown menu.
- Navigate to the "Subscription" or "Billing" section.
- Locate your active CNBC+ subscription in the list.
- Select "Manage" or "Edit subscription" next to your CNBC+ plan.
- Review the renewal date and current billing method.
- Click "Cancel subscription" or "Turn off auto-renewal".
- CNBC will display a confirmation prompt asking you to confirm the cancellation.
- The system may offer you a discount to retain your subscription; decline this if you have decided to cancel.
- Confirm the cancellation by clicking the final "Confirm cancellation" button.
- You will receive an on-screen confirmation message.
- CNBC will send a confirmation email to the address associated with your account within 5-10 minutes.
- Retain the confirmation email as evidence of cancellation for your records.
- You retain full access to CNBC+ until your current billing period ends.
- No charge will be applied on your renewal date.
Cancelling a subscription purchased via apple app store
If you subscribe to CNBC+ through the Apple App Store on an iPhone, iPad, or Mac, you must manage cancellation through Apple's system, not through CNBC.
- Open the Settings app on your iPhone or iPad.
- On Mac, open System Settings.
- Tap on your name at the top of the screen to access your Apple ID profile.
- Select "Subscriptions" (on iPhone/iPad) or navigate to "Apple ID" then "Subscriptions" (on Mac).
- Locate "CNBC+" in your active subscriptions list.
- Tap on the CNBC+ subscription to view its details.
- Select "Cancel subscription" at the bottom of the screen.
- Apple will display the cancellation confirmation and your final access date.
- Confirm your cancellation decision when prompted.
- Apple sends an immediate confirmation email to your registered Apple ID email address.
- Retain this email as proof of cancellation.
- Verify cancellation by returning to Subscriptions and confirming that CNBC+ no longer appears in your active list.
- You retain access to CNBC+ until the end of your current billing period.
Cancelling a subscription purchased via google play
If you subscribe to CNBC+ through Google Play on an Android device, you must cancel through Google Play, not through CNBC directly.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Manage subscriptions" or "Payments and subscriptions" followed by "Manage subscriptions".
- A list of your active subscriptions will display.
- Tap on "CNBC+" to view the subscription details.
- Review the renewal date and billing method.
- Select "Cancel subscription" at the bottom of the screen.
- Google Play will ask you to confirm your reason for cancellation (optional feedback).
- Tap "Cancel subscription" again to confirm your decision.
- Google Play sends an immediate confirmation email to your registered Google account email address.
- Verify cancellation by checking that CNBC+ no longer appears in your subscriptions list.
- Your access continues until the end of your current billing cycle.
Your legal position and consumer rights
In Singapore, your subscription cancellation and refund rights are governed by the Consumer Protection (Fair Trading) Act (CPFTA), administered by the Competition and Consumer Commission of Singapore (CCCS).
Understanding your statutory consumer rights
Under the CPFTA, subscription services must provide clear information about auto-renewal terms, billing frequency, and cancellation methods before you complete your purchase. The service provider must obtain your explicit consent to auto-renewal and must make cancellation at least as simple as the initial subscription process. This principle is known as the "ease of cancellation" requirement and is a core consumer protection under Singapore law.
Your legal position is as follows: you have the right to cancel CNBC+ at any time by submitting a cancellation request through the same channel by which you subscribed (direct website, Apple App Store, or Google Play). The service provider must process your cancellation within a reasonable period, typically 24-48 hours, and must cease charging you on the next billing date. Cancellation of auto-renewal does not entitle you to a refund for the current billing period if you have already received access to the service; however, no charge should be applied after cancellation is confirmed.
Your legal position if CNBC refuses to cancel
If CNBC fails to process your cancellation within 48 hours of your request, or if charges continue after you have submitted a cancellation request, you have grounds to escalate the matter to the CCCS. You should first attempt to resolve the issue directly with CNBC by submitting a written complaint to their Singapore office at Mapletree Business City, 20 Pasir Panjang Road, #11-25/26, Singapore 117439. Retain copies of all cancellation requests, confirmation emails, and bank statements showing unauthorised charges.
If CNBC does not respond or resolve the issue within 14 days, you may lodge a formal complaint with the CCCS via their website (www.cccs.gov.sg) or by telephone (+65 6100 1800). Yafee recommends maintaining detailed records of all communications, as these documents form the foundation of any consumer complaint or dispute resolution process.
Refunds, pro-rating, and what to expect after cancellation
Understanding refund eligibility prevents disappointment after you cancel.
When refunds are available
CNBC+ does not typically issue refunds for partially used subscription periods if you cancel mid-month. Once you cancel, you retain access until the end of your current billing period at no additional charge. The exception to this rule occurs if you cancel within a specific cooling-off window (if CNBC offers one), or if CNBC has failed to deliver the service as advertised or has breached a material term of the subscription agreement.
If you were charged in error (for example, if you cancelled but were charged again, or if a duplicate charge appeared on your statement), you are entitled to request a refund directly from CNBC or dispute the charge with your bank. Yafee advises contacting CNBC's support team first; if they refuse, escalate the dispute to your bank's fraud or disputes department within 90 days of the charge appearing on your statement.
What to expect after you cancel
Cancellation is not instant; expect this timeline to unfold over the following days.
Within 24 hours of cancellation, CNBC or the app store platform sends a confirmation email stating your final access date. You retain full access to CNBC+ content, premium articles, and exclusive videos until that date. No further charges are applied to your card or app store account. After your final access date passes, CNBC+ content becomes unavailable, and you revert to the free tier if you wish to continue accessing basic news.
If a charge appears on your statement after the cancellation date, contact CNBC support immediately or dispute it with your bank. Retain the cancellation confirmation email as evidence that you cancelled in advance of that charge.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you follow the correct method; however, several common errors can delay or prevent your cancellation from being processed.
The most frequent mistake is cancelling through the wrong channel. If you subscribed via Apple App Store but attempt to cancel through the CNBC website, your cancellation will not take effect because CNBC has no authority to modify Apple's billing relationship with you. Similarly, attempting to cancel a direct CNBC website subscription through your app store will fail. Before you cancel, confirm where you subscribed and use that same platform for cancellation.
A second common error is failing to confirm the cancellation after selecting "cancel" or "turn off auto-renewal". Many platforms display a confirmation screen or require a second click to finalise the cancellation. If you do not confirm, your subscription remains active. Always wait for the final confirmation message or email before considering the cancellation complete.
A third mistake is assuming that clicking "cancel" stops your current charge. Cancellation of auto-renewal prevents future charges but does not refund charges already applied. If you cancel mid-month, you do not receive a partial refund for the remainder of that month unless CNBC has explicitly failed to provide the service or offers a cooling-off window.
Finally, many subscribers delete their confirmation emails immediately after cancellation. Retain the confirmation email for at least 6 months, as you may need to reference it if a future charge appears on your statement or if a dispute arises. Yafee recommends taking a screenshot of the confirmation screen as a secondary backup record.
Comparing cancellation methods and timeline
This table summarises the cancellation routes, processing times, and key considerations for each subscription method.
| Subscription method | Cancellation platform | Processing time | Final access date | Refund eligibility |
|---|---|---|---|---|
| Direct website | CNBC account settings | 1-2 hours | End of current billing cycle | Only if service failure |
| Apple App Store | Apple ID settings (Settings app) | Immediate | End of current billing cycle | Only if error or service failure |
| Google Play | Google Play Store app (Manage Subscriptions) | Immediate | End of current billing cycle | Only if error or service failure |
Next steps: what to do after cancellation confirmation
After you receive your cancellation confirmation email, take these actions to protect yourself and document the cancellation.
First, create a folder on your computer or cloud storage and save the cancellation confirmation email, screenshots of the confirmation screen, and your bank statements showing the final CNBC+ charge. This documentation protects you if a dispute arises later.
Second, add a calendar reminder for one week before your stated final access date. Log into your CNBC account and verify that your subscription status displays as "Cancelled" or "Will expire on [date]". If the status still shows "Active" or "Will renew", contact CNBC support immediately to resolve the discrepancy.
Third, monitor your bank statement or app store charges for the following two billing cycles. If an unexpected CNBC+ charge appears after your cancellation date, contact CNBC support within 48 hours and provide your cancellation confirmation email as evidence. If CNBC does not refund the unauthorised charge within 5 business days, escalate the matter to your bank's disputes team or lodge a complaint with the CCCS.
Finally, if you wish to downgrade to CNBC's free tier rather than cancel entirely, simply allow your premium subscription to expire and continue accessing CNBC's free content at no charge. No additional action is required.
Contact information for CNBC asia pacific in singapore
If you experience difficulties cancelling your subscription or require further assistance, contact CNBC's Singapore office directly.
CNBC Asia Pacific registered address: Mapletree Business City, 20 Pasir Panjang Road, #11-25/26, Singapore 117439.
Public office location: International Plaza, 10 Anson Road, #06-01, Singapore 079903.
You can typically reach CNBC support via their website contact form or by calling their Asia Pacific helpline. For subscription and billing inquiries specifically, reference your subscription ID (available in your confirmation email or account settings) and provide a clear description of your issue. If CNBC does not respond within 5 business days or refuses to honour your cancellation, escalate the matter to the CCCS.
Final guidance: take control of your subscriptions now
CNBC+ offers value for active investors and financial professionals, but it is not essential for all users. If your usage has declined, if you have found alternative sources for financial news, or if you are reviewing subscription costs, cancellation is a straightforward exercise provided you follow the correct procedural steps for your subscription method.
Yafee has outlined the precise cancellation route for direct website subscriptions, Apple App Store, and Google Play, along with your legal rights under Singapore's Consumer Protection (Fair Trading) Act. By following the steps in this guide, confirming each stage of cancellation, and retaining your confirmation email, you ensure that your cancellation is processed correctly and that future charges do not occur.
Yafee has helped thousands of consumers cancel digital subscriptions, resolve billing disputes, and protect their consumer rights. If you have questions about this guide or need clarification on any cancellation procedure, review the steps again or contact CNBC support with your subscription details. Your ability to cancel easily and without obstruction is a fundamental consumer right under Singapore law, and Yafee is committed to ensuring you exercise that right with confidence.