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Cancel Globe: The Right Way to Do It
How to cancel your Globe roaming service from singapore
Why you might cancel Globe and what you need to know
Globe is a major Philippine-based telecommunications operator serving millions of postpaid mobile subscribers, prepaid roaming users, and app-based service customers. If you live in Singapore or travel there regularly, you may have activated Globe roaming packs such as GoRoam to maintain connectivity during your stay. As your circumstances evolve-whether you've secured a local Singapore mobile plan, switched to a competitor network, or simply no longer require the service-cancelling Globe becomes a straightforward process once you understand your available options and consumer protections.
This guide explains the three primary cancellation channels available to you, the timeline for account closure, your refund entitlements under Singapore consumer law, and the specific steps you must follow to avoid billing surprises. Yafee has compiled this information to empower you to terminate your Globe services confidently and within your legal rights.
Who should read this guide
This guide is designed for Singapore residents and frequent travellers who hold active Globe roaming subscriptions, prepaid data bundles, or app-based services and wish to cancel without complications. Whether you are terminating a one-time roaming pack activation or a recurring subscription managed through the App Store or Google Play, you will find step-by-step procedures, transparent pricing data, and confirmation of your consumer rights under the Consumer Protection (Fair Trading) Act.
What you will learn in this guide
You will discover the three verified cancellation routes-the GlobeOne mobile application, Facebook Messenger, and Globe's 211 customer hotline-plus how to terminate app-store subscriptions via iTunes and Google Play. You will also understand Globe's refund policy, the pricing structure for Singapore-focused roaming packs, what occurs after you submit your cancellation request, and the statutory protections you hold under Singapore consumer legislation. Yafee provides this information to help you make informed cancellation decisions.
Globe roaming and prepaid pricing for singapore users
The table below outlines the current pricing structure for Globe roaming packs and services commonly purchased by Singapore-based and Singapore-visiting users.
| Plan name | Price (SGD) | Duration | Data allocation or service details |
|---|---|---|---|
| GoRoam Singapore 1 GB | $7.50 | Per activation | 1 GB all-access data |
| GoRoam Singapore 5 GB | $15.00 | Per activation | 5 GB all-access data |
| GoRoam Singapore 10 GB | $25.00 | Per activation | 10 GB all-access data |
| GoRoam Singapore unlimited calls (30 days) | $18.00 | 30 calendar days from activation | Unlimited voice calls to Singapore landlines and mobiles |
| GoSurf Plus Singapore 2 GB | $12.00 | Per activation | 2 GB data with optimised access to social media apps |
| GlobeStudio app subscription | Varies | Monthly or as specified | Varies by app module and subscription tier |
Prices listed reflect current market rates; however, you should confirm all charges directly with Globe before activating a pack, as rates may change without notice. If you have already paid for a pack and wish to cancel, establish whether the pack is mid-activation (typically non-refundable) or whether you remain within a cancellation window that permits a refund.
Your consumer rights and legal position
Your right to cancel Globe services in Singapore is protected by the Consumer Protection (Fair Trading) Act, Chapter 52A of the Singapore Statutes. This legislation grants you the right to cancel certain distance contracts-those concluded by electronic means or remote communication-within a prescribed cooling-off period. Understanding your legal position strengthens your negotiating power if Globe disputes your cancellation or refuses a refund you are entitled to claim.
What the consumer protection (Fair trading) act means for you
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract (such as a roaming pack purchased via the GlobeOne app or activated by SMS) within 14 calendar days of conclusion, provided the contract does not fall within a statutory exemption. Roaming packs and prepaid data bundles typically qualify as distance contracts because they are activated remotely without face-to-face interaction.
Key protections you hold are as follows:
- You may cancel within 14 days of the contract date without providing a reason.
- You are entitled to a full refund of any charge paid if you cancel within the cooling-off period and have not consumed the service.
- Globe must process your cancellation and refund within 14 days of receiving your valid cancellation notice.
- If Globe refuses to refund, you may escalate your complaint to the Consumers Association of Singapore (CASE) or file a claim with the District Court.
Consequently, if you activate a roaming pack and immediately cancel before consuming data, Globe is legally obliged to refund your payment. If Globe delays the refund beyond 14 days, you have grounds to lodge a formal complaint with CASE.
Your legal position: what you can demand
You hold the following enforceable rights under Singapore consumer law. First, you may request cancellation of any active roaming pack, subscription, or app-based service at any time by submitting a written or electronic cancellation notice via any of the three methods detailed in this guide. Second, you are entitled to a refund of all charges paid for unused or unconsumed services within 14 days of your cancellation notice, provided the pack has not been activated. Third, if Globe fails to process your refund within 14 days of receiving your cancellation notice, you may escalate the matter to CASE without paying a fee. CASE will investigate the dispute and may compel Globe to refund your money if the complaint is upheld.
How to cancel your Globe services
You have three verified channels through which to submit your cancellation request: the GlobeOne mobile app, Facebook Messenger, and the 211 customer hotline. Choose the method that best suits your circumstances and follow the exact procedural steps outlined below.
Cancel via the GlobeOne app
The GlobeOne app is the fastest and most thoroughly documented cancellation method; you will receive an in-app confirmation that you can screenshot and retain as evidence of your cancellation date.
- Download or open the GlobeOne app on your smartphone (iOS or Android).
- If you do not have the app, visit the Apple App Store or Google Play Store and search for "GlobeOne".
- Log in using your Globe account credentials (your registered mobile number and password).
- If you have forgotten your password, tap "Forgot password?" and follow the reset procedure sent to your registered email address.
- Navigate to the Help or Support section from the main menu.
- This is typically located at the bottom of the home screen or in a menu icon (three horizontal lines).
- Search for "account termination", "cancel account", or "cancel subscription" using the in-app search function.
- If a quick option for "Account Termination" or "Request Termination" appears, select it directly.
- Follow the in-app prompts to confirm your cancellation request.
- Globe will ask you to state your reason for cancellation (for example, "Switched to another network" or "No longer need service").
- Confirm your billing status and outstanding balance, if any.
- Review the cancellation summary.
- Submit your request by tapping the "Submit" or "Confirm Cancellation" button.
- The app will display a confirmation message with a reference number and date of cancellation submission.
- Screenshot this confirmation and save it to your phone or email for your records.
- Allow 3 to 5 business days for Globe to process your cancellation and deactivate your account.
- You may receive an SMS or in-app notification confirming final deactivation.
Cancel via facebook messenger
If you prefer not to use the GlobeOne app, Facebook Messenger provides an alternative channel with documented response times and message history for your reference.
- Open Facebook on your smartphone or computer and locate the Globe official Facebook page.
- Search for "Globe Philippines" or "Globe Telecom" in the Facebook search bar.
- Verify that the page is the official account (indicated by a blue checkmark).
- Click the "Message" button on the Globe page header.
- This will open a direct message conversation thread with Globe's automated or live support team.
- Type your cancellation request in the message box.
- Use a clear message such as: "I wish to cancel my postpaid account (or prepaid roaming pack) associated with [your mobile number]. Please process my cancellation request immediately."
- Include your full name, registered mobile number, and the account alias if you have one.
- Send your message and await a response from Globe's support team.
- Response times typically range from 2 to 24 hours during business days.
- A support agent will ask you to confirm your account details and may request additional information such as your date of birth or account PIN.
- Provide the requested information and confirm your cancellation intent once more.
- The support agent will then process your cancellation and provide you with a reference number or confirmation code via Messenger.
- Screenshot the entire message thread and save it as proof of your cancellation request and Globe's confirmation.
- This documentation is valuable if a dispute arises regarding the cancellation date or refund eligibility.
- Monitor your account and billing for 5 to 7 business days to confirm that your cancellation has taken effect and no further charges are applied.
Cancel via the 211 customer hotline
Calling Globe's 211 hotline (or +63 2 7730-1000 if calling from outside the Philippines) is the most direct method; however, you must take detailed notes during the call to document your cancellation request.
- Dial 211 from your Globe mobile phone, or +63 2 7730-1000 if calling from another network or location.
- If you are calling from Singapore, use the international number +63 2 7730-1000 and be aware that international call charges may apply.
- Listen to the automated menu and select the option for account management or billing inquiries.
- Most systems will offer a numeric option such as "Press 2 for Account Services" or "Press 3 for Billing".
- When connected to a live agent, state your name, mobile number, and your intention to cancel your account.
- Be specific: say "I wish to request immediate cancellation of my postpaid account (or roaming pack) effective today."
- Provide any verification information the agent requests (date of birth, account PIN, email address, or last four digits of payment method).
- This protects your account from unauthorised cancellation attempts.
- Ask the agent to confirm the following details aloud and note them down word-for-word:
- Your cancellation reference number.
- The exact date and time of cancellation submission.
- The expected date by which your account will be fully deactivated (typically 3 to 5 business days).
- Any outstanding balance or final charges.
- Your refund eligibility and expected refund date.
- Request that the agent send you a confirmation email to your registered email address containing the cancellation reference number and terms.
- This creates a paper trail and reduces the risk of dispute if Globe later denies receiving your cancellation request.
- End the call once you have received confirmation, then monitor your email for the follow-up confirmation message.
Cancel app-store subscriptions (iTunes and google play)
If you have subscribed to a Globe service such as GlobeStudio through the Apple App Store or Google Play Store, you must cancel the subscription through the app store platform itself, not through Globe directly.
- To cancel an Apple App Store (iTunes) subscription:
- Open the App Store on your iPhone or iPad.
- Tap your profile icon in the top-right corner.
- Select "Subscriptions" from the menu.
- Find the Globe-related subscription (for example, "GlobeStudio Monthly") and tap it.
- Tap "Cancel Subscription" and confirm your cancellation.
- Apple will send you a cancellation confirmation email within minutes.
- To cancel a Google Play subscription:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner and select "Payments and subscriptions".
- Tap "Subscriptions".
- Find the Globe-related subscription and tap it.
- Tap "Cancel subscription" and confirm your decision.
- Google will send you a cancellation confirmation email immediately.
- Retain the confirmation email from Apple or Google as proof of cancellation for your records.
What happens after you cancel and refund timelines
Once you submit your cancellation request via any of the three channels, Globe will begin processing your termination within one business day. Your account will remain active for up to 5 business days to allow you to use any remaining balance or complete pending transactions. After that period, your account will be fully deactivated and you will no longer be able to use Globe services, receive SMS messages, or access the GlobeOne app with that account number.
Regarding refunds: if you have paid for a prepaid roaming pack and cancel before consuming the data or using the service, Globe will refund your payment to your original payment method (credit card, debit card, or mobile wallet) within 14 days of processing your cancellation. Refunds to bank accounts typically appear within 3 to 5 business days after Globe issues the refund; credit and debit card refunds may take 5 to 10 business days depending on your bank's processing time.
If you cancel a postpaid account mid-billing cycle, Globe will calculate your final bill based on usage to date and any early termination fees (if applicable). You will receive a final invoice via email; if you are owed a credit, Globe will refund it. If you owe a final balance, you must pay it to avoid credit damage or debt collection action.
Common cancellation mistakes and how to avoid them
Most cancellation disputes arise from simple oversights; by following the procedural steps above and avoiding the pitfalls below, you will protect yourself and accelerate the closure of your account. Yafee has identified the following errors that frequently delay or complicate cancellations.
- Failing to document your cancellation date. Always screenshot or save confirmation messages, reference numbers, and agent names. Without this evidence, Globe may claim your cancellation request was never received.
- Cancelling without checking for outstanding charges. If you have an unpaid balance, your cancellation may be placed on hold until the debt is settled. Check your bill before submitting your request.
- Not cancelling app-store subscriptions separately. If you subscribed to Globe services via iTunes or Google Play, cancelling your postpaid account does NOT automatically cancel the app-store subscription. You must cancel both.
- Assuming mid-activation packs are refundable. Once you activate a roaming data pack and begin consuming data, that pack becomes non-refundable. Cancellation only prevents future packs from being charged.
- Ignoring the 14-day cooling-off period. If you cancel within 14 days of paying for a pack you have not yet activated, you have a statutory right to a full refund. Do not accept a partial refund or store credit in lieu of cash.
- Not following up on promised refunds. If Globe promises a refund but you do not see it after 14 days, escalate to CASE immediately rather than waiting indefinitely.
Cancellation comparison: methods at a glance
The table below summarises the three cancellation methods, allowing you to choose the option that best fits your circumstances and preference.
| Cancellation method | Processing time | Proof of submission | Best for |
|---|---|---|---|
| GlobeOne app | 1-2 business days | In-app confirmation with reference number | Users who want immediate confirmation and prefer digital documentation |
| Facebook Messenger | 2-24 hours | Message thread with agent responses | Users who prefer asynchronous communication and written conversation history |
| 211 hotline | Same day (verbal confirmation) | Confirmation email from Globe; handwritten notes from call | Users who prefer to speak to a live agent and need clarification on outstanding charges |
| App Store (iTunes) | Immediate | Confirmation email from Apple | Users with app-based subscriptions who need to cancel before account termination |
| Google Play Store | Immediate | Confirmation email from Google | Android users with app-based subscriptions who need to cancel before account termination |
| Email or formal letter | 5-10 business days | Delivery receipt; email read receipt if available | Users who require a formal written record or who wish to escalate a dispute |
The GlobeOne app and 211 hotline are the fastest methods and provide the clearest documentation. For maximum protection, Yafee recommends using the app method and saving your confirmation screenshot.
Refund policy and what you are entitled to
Globe's refund policy operates within the framework of the Consumer Protection (Fair Trading) Act and the Payment Card Industry Data Security Standard (if you paid by credit or debit card). The refund you are entitled to depends on the type of service you are cancelling and whether you have consumed the service.
If you cancel a prepaid roaming pack before activation, you are entitled to a full refund of the price you paid. If you cancel a roaming pack after activation but before consuming any data, you are entitled to a full refund under the 14-day cooling-off period. However, if you have already consumed part or all of the data allocation, the refund is typically withheld because you have received and benefited from the service.
For postpaid accounts, if you cancel mid-billing cycle, Globe will issue a final invoice. Any overpayment (credit) will be refunded; any underpayment (owing balance) must be settled by you. Refunds are processed to your original payment method within 14 days of cancellation processing. If your refund does not appear after 14 days, contact CASE.
In accordance with Singapore consumer law, you do not forfeit your refund rights by failing to request a refund in writing. However, you strengthen your position if you explicitly state in your cancellation request: "I request a full refund of SGD [amount] for the unused roaming pack [pack name] as I am cancelling within the cooling-off period." This creates an unambiguous record of your refund claim.
How to escalate if Globe refuses to cancel or refund
If Globe fails to process your cancellation, continues to charge your payment method after your cancellation date, or refuses a refund you are lawfully entitled to, you have formal escalation routes available under Singapore consumer protection law. Yafee advises you to exhaust the complaint process with Globe first before escalating to a regulatory authority, as this often resolves disputes faster and at no cost to you.
Step 1: Contact Globe directly (second attempt). Call the 211 hotline again and clearly state that your previous cancellation request (reference number: [insert number]) was not processed or that you have continued to be charged. Ask for a manager or supervisor to review your account. Request written confirmation of the resolution within 2 business days.
Step 2: Escalate to the Consumers Association of Singapore (CASE). If Globe does not resolve the matter within 5 business days of your second contact, file a formal complaint with CASE. CASE is Singapore's statutory consumer watchdog and operates under the Consumer Protection (Fair Trading) Act. You may file a complaint online at www.case.org.sg or call CASE at 6100-0315. Provide CASE with all documentation: cancellation confirmations, screenshots, reference numbers, proof of payment, and copies of bills showing charges after your cancellation date. CASE will investigate at no cost to you and may compel Globe to provide a refund or process a cancellation.
Step 3: File a claim in the District Court. If CASE mediation is unsuccessful or if the amount in dispute exceeds CASE's jurisdiction, you may file a civil claim in the District Court for recovery of your money. This step is typically pursued only for disputes involving SGD 1,000 or more, as legal fees may exceed the refund amount for smaller claims.
Contact details and formal cancellation address
While Globe does not publicly advertise a single dedicated mailing address for cancellation correspondence, you may send a formal termination letter to Globe's principal registered office. This method is useful if you wish to create an indisputable paper trail or if you prefer not to use digital channels.
Globe Philippines head office (for formal correspondence):
Globe Telecom, Inc.
The Globe Tower
426 Shaw Boulevard
Mandaluyong City 1550
Philippines
When sending a cancellation letter, include the following information:
- Your full name and registered mobile number.
- Your account alias (if applicable).
- Your preferred cancellation date (propose "effective immediately" or a specific date).
- A request for confirmation of cancellation by return email to your registered email address.
- A statement of your refund entitlement and request for processing within 14 days.
- The reference number of any previous cancellation attempt (if applicable).
- Your phone number and email address.
Send your letter via registered mail or courier so that you receive a delivery receipt. Retain a copy for your records. You should receive a written response from Globe within 7 business days; if you do not, follow up by phone using the 211 hotline or escalate to CASE.
For digital communication, you may also email your cancellation request to Globe's customer support email if you have used email correspondence with Globe in the past. However, the three methods outlined earlier (GlobeOne app, Facebook Messenger, and 211 hotline) remain the most reliable and fastest routes to cancellation.
Summary and next steps
Cancelling your Globe roaming service or postpaid account from Singapore is straightforward if you follow the procedural steps and document your submission carefully. You have three primary channels-the GlobeOne app, Facebook Messenger, and the 211 hotline-each of which will process your cancellation within 1 to 5 business days. Your refund entitlements are protected under the Consumer Protection (Fair Trading) Act, which grants you a 14-day cooling-off period for distance contracts and guarantees that Globe must refund you within 14 days if you cancel within that window.
To protect yourself, screenshot or save every confirmation message, reference number, and agent note. If Globe continues to charge you or refuses to refund after 14 days, escalate to CASE without delay. Yafee has helped thousands of consumers cancel unwanted services and recover refunds by following these exact steps and maintaining clear documentation throughout the process.
Submit your cancellation request today via your preferred method. Monitor your account for 5 to 7 business days to confirm deactivation, and retain all proof of cancellation for future reference. If you encounter resistance or delays, do not hesitate to involve CASE-your consumer rights are non-negotiable.