Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Cmhk, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Cmhk in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Cmhk
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Cmhk subscription with zero hassle
1
Fill in the form
Give us your details and those of your Cmhk subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Cmhk. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Cmhk refuses your cancellation.
Frequently asked questions
Cancel CMHK: Your Step-by-Step Guide
How to cancel CMLINK in singapore and avoid unexpected charges
Understanding CMLINK and where you subscribed
CMLINK is the consumer brand operated by China Mobile Hong Kong (CMHK) for mobile services across Asia, including Singapore. You may have purchased your plan directly from the CMLINK website, through the CMLINK mobile app, via the Apple App Store, Google Play, or through authorized local resellers in Singapore. Understanding your purchase channel is essential because it determines which cancellation process you must follow and whether you qualify for a refund under Singapore consumer law.
At Yafee, we recognize that subscribers often purchase through multiple channels without realizing the billing implications. Your purchase source dictates your cancellation timeline, refund eligibility, and the correct contact point for termination. This guide walks you through each scenario and grounds your rights in the Consumer Protection (Fair Trading) Act (CPFTA), the primary consumer protection legislation in Singapore.
Where CMLINK plans are sold in singapore
CMLINK operates through distinct sales and billing channels within Singapore. If you subscribed via the CMLINK app or website directly, CMHK handles your billing and cancellation. If you purchased through Apple App Store or Google Play, Apple or Google processes your subscription and refunds. If you bought through an authorized local reseller or telecommunications retailer, that reseller's agreement with CMHK governs your cancellation rights. Yafee recommends checking your most recent invoice or subscription confirmation to identify exactly which channel processed your purchase.
CMLINK pricing and plan options in singapore
The table below sets out the primary CMLINK postpaid plans available to Singapore consumers, with monthly pricing in Singapore Dollars (SGD). All plans renew automatically unless you cancel before your billing cycle ends. Add-ons and roaming features may increase your monthly cost.
| Plan name | Price (SGD) | Billing period | Core features |
|---|---|---|---|
| CMLINK 200 GB | S$7.70 | Monthly | 200 GB data, 5G+ access, optional 10 GB local add-on |
| CMLINK 300 GB | S$10.10 | Monthly | 300 GB data, 5G+ access, optional 10 GB local add-on |
| CMLINK 400 GB | S$15.00 | Monthly | 400 GB data, 5 GB China/Hong Kong roaming, 20 GB Asia-Pacific roaming |
| CMLINK Unlimited | S$31.10 | Monthly | Unlimited talktime, varying roaming data allowances |
| CMLINK 6 GB plus 10 GB | S$10.00 | Monthly | 6 GB primary allocation plus 10 GB supplementary data |
| CMLINK prepaid eSIM | Variable | Per-use or bundled | Pay-as-you-go or capped monthly spend, eSIM format |
Your actual plan name may differ from marketing descriptions on the CMLINK website. Yafee advises that you verify your plan by checking your monthly bill or the subscription settings within your CMLINK app before initiating cancellation.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your rights as a consumer when you cancel a subscription service like CMLINK. Understanding these rights protects you against unfair contract terms and ensures you receive lawful treatment during cancellation.
What the consumer protection (Fair trading) act guarantees
Under the CPFTA, CMHK must not impose unfair contract terms on you, such as automatic renewal clauses that do not require explicit prior consent or refund policies that contradict your statutory rights. The Act also protects you against misleading or deceptive conduct by CMHK or its resellers. If CMHK charges you after you cancel, or refuses to refund charges incurred after your termination date, you may lodge a complaint with the Consumers Association of Singapore (CASE), which investigates disputes and can compel resolution.
Your legal position is straightforward: you have the right to cancel your subscription at any time, and you must receive a refund for any charges incurred after your cancellation takes effect. If CMHK attempts to charge you beyond your cancellation date, or if you can demonstrate that automatic renewal occurred without your informed consent, CASE will investigate your complaint at no cost to you. Yafee emphasizes that these protections apply regardless of which channel you used to subscribe.
Cancellation rights for subscriptions purchased through app stores
If you subscribed through Apple App Store or Google Play, Apple and Google's refund policies apply in addition to Singapore consumer law. Both platforms permit subscription cancellation at any time, and both allow you to request a refund within 14 days of purchase if you cancel before your subscription renews. After 14 days, refund eligibility depends on whether you cancelled before the next billing date. Yafee recommends cancelling through the app store where you originally subscribed, as this gives you access to both the app store's refund policy and Singapore's statutory protections.
How to cancel CMLINK subscriptions by channel
Your cancellation method depends entirely on where you purchased your plan. The steps below apply to each purchase channel separately. Follow only the section that matches your subscription source.
Cancelling a CMLINK subscription purchased directly from CMHK
If you subscribed via the CMLINK website or app and pay CMHK directly, you must contact CMHK's customer service team to request cancellation. Follow these steps in order:
- Locate your most recent CMLINK invoice or subscription confirmation email, which will contain the service reference number or account identifier.
- Open the CMLINK app or visit the official CMLINK website and navigate to the "Account Settings" or "Subscription Management" section.
- Select the option to "Cancel subscription" or "Request cancellation"-the exact wording may vary depending on the app version or website design.
- Complete the cancellation form with your account details and the reason for cancellation (optional but helpful for your record).
- Submit your cancellation request and confirm the effective cancellation date displayed on screen.
- Retain the cancellation confirmation email or reference number for future reference in case of disputed charges.
CMHK must acknowledge your cancellation request within 2 business days. Billing stops on the date you submit your request or on the date shown in your confirmation, whichever is earlier. If you do not receive a cancellation confirmation within 2 days, contact CMHK's customer service again and reference your original request date.
Cancelling a CMLINK subscription purchased through apple app store
If you subscribed to CMLINK through Apple App Store and your billing appears on your Apple account statement, you must cancel through Apple's subscription management system. CMHK does not handle Apple App Store cancellations. Follow these steps:
- Open the Settings app on your Apple device.
- Tap your name at the top of the screen, then select "Subscriptions".
- Locate the CMLINK subscription in the list and tap it.
- Select "Cancel Subscription" and confirm the cancellation in the dialog that appears.
- Apple will display the date your subscription ends (usually the last day of your current billing period).
- Take a screenshot of the cancellation confirmation for your records.
Apple stops billing at the end of your current billing period. If you request cancellation mid-cycle, you retain access to CMLINK until the period ends. You cannot receive a refund for the current billing period unless you cancelled within 14 days of the original charge and have not yet used the service substantially. If CMHK continues charging you after cancellation, contact Apple Support with your cancellation confirmation, and Apple will investigate the charge and issue a refund if warranted.
Cancelling a CMLINK subscription purchased through google play
If you subscribed to CMLINK through Google Play and your billing appears on your Google Play account statement, you must cancel through Google's subscription management system. CMHK does not process Google Play cancellations directly. Follow these steps:
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner and select "Payments and subscriptions".
- Tap "Subscriptions" and locate the CMLINK subscription in the list.
- Tap the CMLINK subscription and select "Cancel subscription".
- Confirm your cancellation choice in the dialog that appears.
- Google will display the date your subscription ends (usually the last day of your current billing period).
- Screenshot the cancellation confirmation for your records.
Google stops billing at the end of your current billing period. Refunds follow Google's policy: you may request a refund within 14 days of purchase if you have not used the service substantially. After 14 days, you must cancel before the next billing date to avoid the next charge. If charges continue after cancellation, contact Google Play Support with your cancellation confirmation, and Google will investigate and refund if applicable under their policy and Singapore law.
Cancelling a CMLINK subscription purchased through a local reseller
If you purchased your CMLINK plan through an authorized local reseller or telecommunications retailer in Singapore, you must contact that reseller's customer service to request cancellation, not CMHK directly. The reseller's terms of service govern your cancellation rights. Follow these steps:
- Locate your original purchase receipt or invoice, which will list the reseller's name and contact details.
- Contact the reseller's customer service by phone, email, or in-store, depending on the contact methods they offer.
- Provide your account number or service reference number (shown on your invoice) and request cancellation in writing via email if possible.
- Ask the reseller to confirm the cancellation date and any refund eligibility in writing.
- Retain the reseller's cancellation confirmation for your records.
The reseller's cancellation timeline may differ from CMHK's direct process. Some resellers process cancellations within 1 business day; others may take up to 5 business days. Yafee recommends confirming the expected cancellation date with your reseller in writing before you hang up or close the communication channel.
Refunds and what to expect after cancellation
Your refund eligibility depends on your purchase channel and the circumstances of your cancellation. Singapore consumer law entitles you to a refund for charges incurred after your cancellation takes effect, but not for services already provided before cancellation.
Refund timeline and processing
If you paid CMHK directly and cancelled mid-cycle, CMHK typically refunds the unused portion of your subscription within 7 to 14 business days to your original payment method. If you cancelled through Apple App Store or Google Play, Apple or Google processes the refund within 3 to 5 business days. If you cancelled through a local reseller, the reseller's refund policy applies, which may take 10 to 14 business days. At Yafee, we advise that you check your bank or payment account 2 weeks after cancellation to confirm the refund has appeared. If no refund has arrived by then, escalate your complaint to the relevant authority.
Charges after cancellation
If CMHK, Apple, Google, or your reseller charges you after your cancellation date, you have a statutory right to demand a refund under the CPFTA. Contact the relevant billing provider (CMHK, Apple, Google, or reseller) immediately and reference your cancellation confirmation. If the provider refuses to refund the charge within 7 days, file a complaint with the Consumers Association of Singapore (CASE). CASE will investigate your complaint at no cost and can compel the provider to refund you if they find the charge unlawful. Provide CASE with your cancellation confirmation, evidence of the unauthorized charge, and any correspondence with the provider.
Common mistakes when cancelling CMLINK
Cancellation mistakes can trap you in unwanted charges long after you intended to leave. Yafee has identified the errors subscribers make most often so you can avoid them.
Mistake 1: cancelling on the wrong platform
Many subscribers attempt to cancel through CMHK's website when they actually subscribed through Apple App Store or Google Play. Your cancellation request goes nowhere because CMHK has no record of an App Store subscription. Result: you continue to be charged monthly until you cancel through the correct platform. Always verify your purchase channel by checking your billing statement before you contact anyone.
Mistake 2: assuming deletion of the app is cancellation
Deleting the CMLINK app from your phone does not cancel your subscription. Your account remains active and continues to renew automatically every month. You must explicitly cancel through the app, the CMLINK website, or your app store account. Many subscribers discover this mistake only after receiving an unexpected charge months later.
Mistake 3: cancelling without a confirmation number
If you cancel verbally with a customer service representative without requesting a written confirmation email or reference number, you have no proof of cancellation if CMHK continues to charge you. Always ask for and retain a cancellation confirmation number, email, or screenshot. This evidence is essential if you need to file a complaint with CASE.
Mistake 4: not checking for charges on the cancellation date
CMHK's systems may take 1 to 2 business days to process your cancellation and stop automatic billing. If you check your account immediately after cancellation, it may appear that the subscription is still active. Wait 2 business days, then verify that no new charge has appeared in your payment method. If a charge does appear, contact the relevant provider or CASE immediately with your cancellation confirmation.
What to do after your cancellation is confirmed
Cancellation does not end your responsibility to monitor your account. Yafee recommends these steps to ensure no unexpected charges occur.
Monitor your payment method for 30 days
Check your bank account, credit card statement, or payment app (Apple Wallet, Google Pay, etc.) weekly for 30 days after cancellation. If any charge labelled "CMLINK" or "CMHK" appears, escalate immediately to your bank or payment provider and dispute the charge. Simultaneously, contact CMHK, Apple, Google, or your reseller (whoever processed the original charge) with your cancellation confirmation.
Request confirmation of service termination
If you cancelled directly with CMHK, request written confirmation that your service has been terminated and your phone number (if applicable) has been deactivated. This prevents CMHK from claiming you reactivated the service accidentally. Yafee advises keeping this confirmation for at least 12 months.
Archive all cancellation evidence
Create a folder on your computer or cloud storage and save the following documents: your cancellation confirmation email or reference number, screenshots of the cancellation confirmation page, your final invoice showing the cancellation date, and any email correspondence with customer service. If you need to dispute a post-cancellation charge, this evidence will support your case to CASE or your bank.
Escalation and dispute resolution
If CMHK, Apple, Google, or your reseller refuses to cancel your subscription or refund a post-cancellation charge, you have a statutory remedy under Singapore law.
Filing a complaint with the consumers association of singapore
The Consumers Association of Singapore (CASE) investigates subscription disputes at no cost to you. To file a complaint, visit the CASE website, email CASE at [email protected], or telephone 6100 0315. Provide CASE with your cancellation confirmation, evidence of the disputed charge, and a chronology of your communications with the provider. CASE typically investigates within 14 days and will contact the provider to request a refund or explanation. If the provider does not comply with CASE's recommendation, CASE can refer your case to the Small Claims Tribunal (SCT) if the amount in dispute is under S$10,000.
Small claims tribunal
If CASE cannot resolve your dispute and the disputed amount is under S$10,000, you may file a claim in the Small Claims Tribunal without legal representation. You will pay a small filing fee (typically S$10 to S$50 depending on the claim amount), and the SCT will hear your case within 4 to 8 weeks. If you win, the SCT will order the provider to pay you the refund plus costs. The SCT's decision is final and binding. Yafee notes that the SCT process is straightforward and designed for consumers without legal training, so you do not require a lawyer to succeed.
Cancellation contact addresses
Use these addresses only if CMHK does not provide an online cancellation option or you cannot cancel through the CMLINK app or website.
| Contact method | Address or details | Best for |
|---|---|---|
| Email (CMLINK Singapore) | [email protected] (verify current email on CMLINK website) | Written cancellation requests with documentation |
| Mailing address (CMHK Singapore) | CMLINK, Singapore (address available on the official CMLINK website or your invoice) | Registered letters or formal cancellation notices |
| CMHK Head Office (Hong Kong) | China Mobile Limited, 60 Queen Victoria Street, Central, Hong Kong (for escalated disputes) | Escalation if Singapore contact does not respond |
| CASE (Consumers Association of Singapore) | Email: [email protected] | Phone: 6100 0315 | Disputes CMHK refuses to resolve |
| Apple App Store | reportaproblem.apple.com (in-app request within 14 days of purchase) | Refund requests for App Store subscriptions |
| Google Play Support | support.google.com/googleplay (in-app request within 14 days of purchase) | Refund requests for Google Play subscriptions |
Always use the contact address shown on your invoice or the official CMLINK website, as these are verified and monitored by CMHK. Do not rely on third-party contact information.
Summary and next steps
Cancelling CMLINK in Singapore is straightforward if you follow the correct process for your purchase channel. Your rights are protected under the Consumer Protection (Fair Trading) Act, which guarantees your right to cancel at any time and receive refunds for charges after your cancellation date. Yafee emphasizes that the key to a smooth cancellation is identifying where you subscribed (CMLINK website, app, Apple App Store, Google Play, or reseller), following the cancellation steps for that channel, and retaining your cancellation confirmation.
If CMHK or the relevant provider refuses to process your cancellation or refund a disputed charge, escalate to the Consumers Association of Singapore, which has helped thousands of consumers recover unlawful charges and cancel unwanted subscriptions at no cost. Yafee's guides empower you to cancel confidently and protect your rights under Singapore consumer law. Begin your cancellation today using the steps that match your purchase channel, retain your confirmation, and monitor your account for 30 days to ensure no further charges occur.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Cmhk?
Join over 30,000 users who already trust us.