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Frequently asked questions
Cancel Botim: The Right Way to Reclaim Control
How to cancel Botim and reclaim control of your account
What Botim is and why you might want to cancel
Botim is a mobile messaging and calling application that enables you to make voice and video calls, send messages, and share media across iOS and Android devices. The app operates globally and offers optional paid features through its VIP subscription tier, which removes advertisements and unlocks premium call quality, custom backgrounds, and other enhancements. If you have decided Botim no longer fits your communication needs, or if you are concerned about unexpected charges on your account, Yafee is here to guide you through every cancellation step with clarity and confidence.
Core features of Botim
Botim's primary offering includes one-to-one and group calling, in-app messaging, and media sharing functionality. Free users access basic messaging and calling features without restrictions. Paid VIP subscribers enjoy advertisement-free browsing, HD video quality, priority customer support, and visual customization options such as blurred backgrounds and VIP badges. Some regional versions also integrate wallet and prepaid card services, which adds complexity to account closure if you hold an outstanding balance.
Reasons to cancel Botim
You might cancel Botim because you have switched to another messaging platform, no longer use the app regularly, or want to stop automatic VIP subscription renewals. Other users cancel after discovering unexpected charges, while others simply prefer services that better suit their communication style. Whatever your reason, understanding your rights before taking action is essential.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel subscriptions and receive transparency about billing and refunds.
What the law guarantees you
Under the Consumer Protection (Fair Trading) Act, you have the right to clear information about subscription terms, billing dates, and cancellation procedures before you purchase any paid service. Botim must disclose renewal terms prominently and provide a straightforward way to cancel without barriers. If Botim fails to provide transparent terms or makes cancellation deliberately difficult, you can lodge a complaint with the Consumers Association of Singapore (CASE), which enforces consumer rights on your behalf. Your legal position is strengthened when you can demonstrate that the company withheld information or failed to honour cancellation requests.
Refund rights and fair billing
While Botim's published terms state that VIP subscription fees are generally non-refundable after purchase, you may still pursue a refund if you can demonstrate unauthorized charges, billing errors, or breach of contract. The Consumer Protection (Fair Trading) Act requires that any automatic renewal must be clearly disclosed and easy to cancel, which it is on the App Store and Google Play. If Botim charged you after you cancelled, or if you were billed without consent, these violations are enforceable against Botim, and CASE or your bank can help you recover funds. Yafee recommends keeping all cancellation confirmations and billing records as evidence.
Botim subscription pricing and billing terms
Botim offers a tiered subscription model with transparent pricing disclosed at the point of purchase.
| Subscription tier | Monthly cost (SGD) | Billing cycle | Auto-renewal | Cancellation window |
|---|---|---|---|---|
| Free | 0 | N/A | No | N/A |
| VIP monthly | $4.99 | 30 days | Yes | Before renewal date |
| VIP annual | $49.99 | 365 days | Yes | Before renewal date |
| Premium (selected regions) | $9.99 | 30 days | Yes | Before renewal date |
All subscriptions renew automatically on the date you purchased unless you cancel before the renewal date. Yafee advises setting a calendar reminder two days before your renewal date to ensure cancellation takes effect in time.
How to cancel Botim on android (Google play)
Cancelling your Botim VIP subscription on Android requires you to access Google Play's subscription manager rather than the Botim app itself, as uninstalling the app alone will not stop your recurring charges.
Step 1: open google play and locate your subscriptions
- Open the Google Play app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" from the menu.
- Tap "Subscriptions" to view all active subscriptions tied to your Google account.
Step 2: cancel Botim VIP
- Find and tap "Botim VIP" from your active subscriptions list.
- Tap "Cancel subscription" and review the cancellation reason prompt (optional but helpful for feedback).
- Confirm your cancellation by tapping "Cancel subscription" again on the final confirmation screen.
- Google Play will display a cancellation confirmation with the effective cancellation date.
Step 3: verify cancellation and retain your confirmation
- Return to the Subscriptions menu immediately after cancellation.
- Verify that Botim VIP no longer appears under active subscriptions.
- Take a screenshot of your subscriptions list as proof of cancellation.
- Check your email for a cancellation confirmation message from Google Play (this may take up to 24 hours).
Your VIP features remain active until the end of your current billing period. You will not be charged again after your subscription cancellation takes effect.
How to cancel Botim on iOS (Apple app store)
Cancelling your Botim VIP subscription on iOS requires you to manage your subscription through the App Store settings, not within the Botim app itself.
Step 1: open app store settings and find your subscriptions
- Open the App Store application on your iPhone or iPad.
- Tap the profile icon in the top right corner of the screen.
- Select "Subscriptions" from the menu options.
- Review the list of all active subscriptions linked to your Apple ID.
Step 2: cancel Botim VIP
- Find "Botim" or "Botim VIP" in your active subscriptions.
- Tap on the Botim subscription.
- Tap "Cancel Subscription" and confirm your choice on the final screen.
- The App Store will display a confirmation message with your effective cancellation date.
Step 3: verify cancellation and save proof
- Return to your Subscriptions list and confirm that Botim no longer appears.
- Take a screenshot of your subscriptions list as evidence of successful cancellation.
- Watch for a cancellation confirmation email from Apple (sent to your registered Apple ID email address).
Your VIP features remain active until the end of your current billing period. No further charges will appear on your App Store invoice after cancellation is processed.
How to cancel Botim through in-app support
If you prefer to cancel directly through Botim's interface, you can submit a cancellation request via the in-app Help Center or by contacting customer support.
Step 1: access the Botim help center
- Open the Botim application on your device.
- Tap the menu icon (three horizontal lines) or navigate to "Settings."
- Select "Help" or "Help Center" from the menu.
- Browse the support categories or use the search function to find "Subscription" or "Cancellation."
Step 2: submit a cancellation request
- Follow the prompts to submit a support ticket requesting subscription cancellation or account deletion.
- Provide your email address, account username, and the reason for cancellation (optional).
- Include any relevant information, such as unexpected charges or billing errors.
- Submit the request and retain the support ticket number for your records.
Step 3: verify resolution via email
- Watch for a response from Botim customer support at [email protected] within 3 to 5 business days.
- Confirm that your subscription has been cancelled or your account has been deleted as requested.
- If the company does not respond, escalate your complaint to CASE (Consumers Association of Singapore).
Yafee recommends combining in-app cancellation with direct cancellation through your payment provider (Google Play or App Store) to ensure the subscription is terminated completely.
How to cancel Botim via formal written notice
If you experience difficulties cancelling through standard channels, or if you believe Botim has breached its terms, you may submit a formal termination letter to Botim's registered office.
Step 1: prepare your cancellation letter
- Write a clear, dated letter on your personal letterhead or include your name and contact details at the top.
- Address the letter to Botim's registered office in Abu Dhabi (see cancellation address at the end of this guide).
- State your Botim account username or registered email address.
- Clearly request cancellation of your subscription and closure of your account (if applicable).
- Include details of any billing errors or unauthorized charges (if relevant).
- Specify that you request written confirmation of cancellation within 14 days.
Step 2: send the letter by registered post or email
- Send the letter via registered mail to Botim's registered office address in Abu Dhabi (tracking number required).
- Alternatively, email the letter to [email protected] with the subject line "Subscription Cancellation Request - [Your Account Name]."
- Retain all proof of posting or email delivery receipts.
Step 3: follow up if no response is received
- If Botim does not respond within 14 days, escalate your complaint to CASE (Consumers Association of Singapore).
- Provide CASE with copies of your cancellation letter, proof of delivery, and all relevant billing records.
- CASE will contact Botim on your behalf and enforce your consumer rights under the Consumer Protection (Fair Trading) Act.
Formal written notice creates a clear legal record of your cancellation intent and strengthens your position if you later need to dispute charges or pursue a refund.
What happens after you cancel Botim
Understanding what occurs after cancellation helps you avoid confusion and ensures a smooth account wind-down.
Access to Botim features after cancellation
After you cancel your VIP subscription, you retain access to Botim's free tier features (basic calling, messaging, and media sharing) until your current billing period ends. VIP features such as HD video quality, advertisement-free usage, and custom backgrounds become unavailable immediately after your billing period expires. You can continue using the free version of Botim indefinitely unless you choose to delete your account entirely.
Refund eligibility and timelines
Botim's standard policy states that VIP subscription fees are non-refundable after purchase. However, you may request a refund if you can demonstrate unauthorized charges, billing errors, or failure to provide cancellation options as promised. If you are entitled to a refund under the Consumer Protection (Fair Trading) Act, Botim must process it within 14 days of your cancellation request. Yafee recommends contacting CASE if Botim refuses a legitimate refund claim.
Wallet and prepaid card balances
If you hold a balance in your Botim wallet or prepaid card account, you must withdraw or spend this balance before closing your account. Contact Botim customer support at [email protected] to request withdrawal instructions. If Botim refuses to return your balance without justification, this constitutes a breach of consumer rights, and you can lodge a formal complaint with CASE.
Account deletion and data privacy
Cancelling your subscription does not automatically delete your account. If you wish to delete your account entirely, request this separately through the Botim Help Center or by email to [email protected]. Under Singapore's Personal Data Protection Act, Botim must delete your personal data within 30 days of your deletion request (unless legal obligations require retention). Keep a copy of your deletion request for your records.
Common mistakes to avoid when cancelling Botim
Cancellation missteps can result in continued charges and frustration, but awareness of these pitfalls protects you.
Mistake 1: uninstalling the app without cancelling the subscription
Removing the Botim app from your device does not cancel your subscription. Your VIP payments will continue until you explicitly cancel through Google Play, the App Store, or by contacting Botim directly. Many users discover this error when they receive an unexpected charge weeks or months after uninstalling the app.
Mistake 2: assuming in-app cancellation is complete
Submitting a cancellation request through the Botim in-app Help Center does not guarantee cancellation of your recurring subscription. You must also cancel through your payment provider (Google Play or App Store) to ensure billing stops. Yafee recommends using both channels simultaneously to eliminate ambiguity.
Mistake 3: missing the renewal date
If you cancel after your billing date has passed, you will be charged for the next cycle before your cancellation takes effect. Google Play and the App Store process cancellations before the next renewal date, so timing is critical. Set a reminder at least two days before your renewal date to cancel in advance.
Mistake 4: not retaining proof of cancellation
Screenshots or confirmation emails are essential if you later dispute charges. Take a screenshot of your cancellation confirmation immediately after completing the process. If Botim charges you after cancellation, you will need this evidence to prove you cancelled and to support your refund claim with your bank or CASE.
Mistake 5: ignoring communication from Botim or your bank
If Botim or your bank sends follow-up messages about your account, read and respond promptly. Delayed responses can complicate refund claims or account closure. Keep all correspondence in a dedicated folder for reference.
How to recover unauthorized or duplicate charges
If Botim charged you after cancellation, or if you received a duplicate charge, you have multiple avenues for recovery.
Step 1: contact Botim directly
- Email [email protected] with details of the unauthorized charge (date, amount, transaction reference).
- Attach screenshots of your cancellation confirmation and your billing statement showing the erroneous charge.
- Request a refund and specify a deadline (e.g., "I expect a response within 7 days").
- Retain a copy of your email and note the date sent.
Step 2: dispute the charge with your payment provider
- If Botim does not respond within 7 days, contact your bank or Google Play / Apple to dispute the charge.
- Provide your bank with copies of your cancellation confirmation and the unauthorized charge.
- Your bank will initiate a chargeback or refund process, which typically takes 5 to 10 business days.
Step 3: escalate to CASE if the refund is refused
- If your bank refuses to refund the charge, lodge a formal complaint with CASE (Consumers Association of Singapore).
- CASE will investigate on your behalf and contact Botim to enforce your refund rights under the Consumer Protection (Fair Trading) Act.
- Provide CASE with all relevant documentation: cancellation confirmation, billing records, correspondence with Botim, and bank records.
Unauthorized charges after cancellation are violations of consumer law, and you have a strong legal position to recover them. Yafee has helped thousands of consumers successfully retrieve refunds for post-cancellation charges by following this escalation process.
Comparison of cancellation methods
Different cancellation routes suit different situations; the table below outlines the key differences.
| Cancellation method | Speed | Evidence strength | Best for |
|---|---|---|---|
| Google Play / App Store | Instant | Strong (automated confirmation) | Most users |
| Botim in-app Help Center | 3-5 days | Moderate (email confirmation required) | Users with app access issues |
| Email to [email protected] | 3-5 days | Moderate (email trail only) | Users seeking direct support |
| Formal written letter to Abu Dhabi | 7-14 days | Strongest (legal record) | Users facing billing disputes or refusal |
For immediate and verifiable cancellation, cancel through your payment provider (Google Play or App Store) first, then notify Botim via email as a secondary confirmation.
Your legal position and next steps
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel any subscription easily and without unreasonable delays. Botim must honour your cancellation request within one billing cycle and cease charging your account immediately. If Botim fails to do so, or if you encounter obstacles, CASE (Consumers Association of Singapore) will escalate the dispute on your behalf at no cost to you.
Yafee advises retaining all evidence of your cancellation attempts and any charges after cancellation. This documentation becomes critical if you need to file a formal complaint with CASE or pursue a dispute through your bank. Your rights are protected by law, and you should never accept a refusal to cancel without escalating to the authorities.
Cancellation contact details and addresses
Use the following addresses and contact methods when cancelling Botim or pursuing refund claims.
Botim customer support
Email: [email protected]
In-app Help Center: Available within the Botim application under Settings or Menu.
Registered office (termination letters): Botim, Abu Dhabi, United Arab Emirates. Specify "Cancellation Request" in the subject line and include your account details.
Consumers association of singapore (CASE)
Website: www.case.org.sg
Email: [email protected]
Telephone: +65 6100 0315
Address: 170 Ghim Moh Road, Singapore 279621
CASE handles consumer disputes free of charge and can enforce refunds or cancellations if Botim fails to comply with your rights under the Consumer Protection (Fair Trading) Act.
Chargeback and dispute support
Contact your bank directly if you need to dispute a charge. Most banks allow you to lodge a chargeback or refund request online through your banking app or customer service number. Provide your bank with copies of your cancellation confirmation and the disputed transaction details.
Conclusion and next steps
Cancelling your Botim subscription is straightforward when you follow the correct procedure for your device. Whether you choose to cancel through Google Play, the App Store, or Botim's support channels, ensure you retain proof of cancellation and verify that your subscription no longer appears in your active subscriptions list. If unexpected charges appear after cancellation, escalate immediately to CASE or your bank.
Yafee has guided thousands of consumers through the cancellation process and understands the frustration of unwanted charges and hidden renewal terms. By following this guide, you protect your consumer rights under Singapore's Consumer Protection (Fair Trading) Act and secure refunds if Botim fails to honour your cancellation. Your account, your data, and your money are in your control. Cancel with confidence, and do not hesitate to escalate to CASE if Botim obstructs your request.