Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Viasat, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Viasat in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Viasat
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Viasat subscription with zero hassle
1
Fill in the form
Give us your details and those of your Viasat subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Viasat. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Viasat refuses your cancellation.
Frequently asked questions
Cancel Viasat: Step-by-Step Guide
How to cancel Viasat in singapore: your legal rights and step-by-step termination process
What Viasat is and how it works
Viasat is a satellite internet service provider that delivers broadband connectivity to customers across regions where traditional fibre or cable infrastructure is unavailable. If you live in a remote or underserved area of Singapore, Viasat may have provided reliable connectivity when mainstream providers could not reach your location. Understanding how Viasat's service operates is the first step toward making an informed cancellation decision, and Yafee is here to guide you through the entire process.
How viasat's subscription model operates
Viasat operates on a subscription basis, typically requiring you to lease or purchase satellite equipment and commit to a minimum service term. Your monthly bill covers internet access, and your contract specifies notice periods, renewal conditions, and equipment-return obligations. The service depends on line-of-sight connectivity to Viasat's satellites, meaning weather, physical obstructions, and network congestion can affect performance. Understanding these terms before you cancel is essential to avoid surprise charges or disputes over early-termination fees.
Why customers choose Viasat
Customers select Viasat primarily because availability in areas without competing broadband options makes it the only practical choice. Positive feedback often highlights reliable coverage in underserved zones and responsive technical support. However, many customers report slow or inconsistent speeds during poor weather, high monthly costs, unexpected fees, and difficulties navigating the cancellation process. If you are considering cancelling, you are not alone in your frustration, and Yafee recognises that the termination journey can be complex.
Common reasons to cancel Viasat
Understanding your reasons for cancellation helps you protect your rights and avoid hidden charges or penalty fees.
When better options become available
- Faster broadband options have become available in your area at a lower price.
- A competitor has deployed fibre or cable infrastructure to your location.
- You are moving to a location that Viasat does not serve or where cheaper alternatives exist.
- Speeds are consistently slower than promised in your service agreement.
- Service is unreliable, with frequent outages or unscheduled downtime.
- Monthly fees or hidden charges have become unaffordable or have increased unexpectedly.
When early cancellation may carry costs
If you are still within a minimum service term and no compelling issue justifies early termination, consider whether early-exit fees make cancellation more expensive than staying. Compare your total early-termination cost against your remaining contract payments before you decide. Yafee advises documenting any service failures or performance issues that may entitle you to cancel without penalty under Singapore's Consumer Protection (Fair Trading) Act.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading service descriptions, and unconscionable conduct by service providers.
Legal protections available to you
Your legal position is stronger than you may realise. Viasat must disclose all material terms, fees, and cancellation conditions in writing before you sign any agreement. If Viasat misrepresented speeds, coverage, or service reliability, you may have grounds to cancel without penalty under unfair-contract provisions in the Consumer Protection (Fair Trading) Act. Distance-sale rules may also apply if you purchased Viasat remotely, potentially granting a cooling-off period, although Viasat's current terms do not advertise a 14-day right of withdrawal. If you dispute charges or cancellation denials, you can escalate your complaint to the Consumer Association of Singapore (CASE) for formal mediation and enforcement assistance.
How to document and use your rights
Document every communication with Viasat, including service failures, promised speeds, installation dates, and all cancellation requests, whether made by phone, email, or in person. Keep copies of your account statements, promotional materials, speed-test results, and written responses from Viasat customer service. If Viasat refuses to honour a valid cancellation or withholds a refund, contact CASE with your evidence. Yafee recommends keeping all receipts, correspondence, and account statements to support any formal complaint, and saving screenshots of speed tests or service outage logs to prove breach of contract.
Step-by-step cancellation process
Viasat requires a phone call to initiate your cancellation, followed by written notice sent to their registered corporate address to formally terminate your account.
Step one: call Viasat customer service
- Contact Viasat customer service by phone to initiate your cancellation request.
- Have your account number and service address ready before you call.
- Clearly state that you wish to cancel your service and your preferred termination date.
- Ask the representative to confirm your requested termination date and any early-exit fees or charges in writing.
- Request the direct mailing address for your written cancellation notice.
- Ask whether any equipment must be returned and what the deadline and address for return should be.
- Request a confirmation email summarising the conversation, including the representative's name and the call timestamp.
Step two: send written cancellation notice
- Prepare a formal written cancellation letter addressed to Viasat's registered office.
- Include your full name, account number, service address, and contact phone number.
- State your cancellation request and your preferred termination date (or request termination as soon as the notice period allows).
- Reference any conversation with Viasat customer service, including the date and representative's name.
- Request written confirmation of your cancellation, final bill amount, and any refund due.
- Specify the mailing address where your confirmation and final invoice should be sent.
- Send your cancellation letter via registered mail or courier to Viasat's corporate address (see the address section below).
- Keep the tracking receipt and signature proof as evidence of delivery.
- Alternatively, email the cancellation letter to Viasat's customer service email address (if provided), and request a read receipt or confirmation of receipt.
Step three: handle equipment return
- Confirm the equipment return process with Viasat customer service.
- Ask which equipment (satellite modem, router, cables, brackets, or dish) must be returned.
- Obtain the return shipping address and any prepaid shipping labels from Viasat.
- Pack the equipment securely in its original packaging (or equivalent) to prevent damage in transit.
- Include a printed copy of your cancellation letter inside the box.
- Send the equipment via registered courier to the address provided by Viasat.
- Retain the courier receipt and tracking number until Viasat confirms receipt and removal of any associated charges from your final bill.
Step four: monitor your final bill and refund
- Watch for your final bill or credit note from Viasat within 21 days of your cancellation date.
- Review the final bill carefully for any unexpected charges, early-termination fees, or equipment-damage charges.
- Verify that all prorated charges are correct based on your actual cancellation date.
- If a refund is due (for unused service or credits), confirm that Viasat has processed it to your original payment method within 14 days.
- If the final bill or refund does not arrive or contains errors, send a follow-up email to Viasat customer service requesting clarification.
Viasat pricing and contract terms in singapore
Viasat's pricing structure and cancellation penalties vary depending on your subscription plan, contract length, and the date you signed your agreement.
| Subscription tier | Typical monthly cost (SGD) | Minimum contract term | Early-termination fee (typical) | Equipment cost |
|---|---|---|---|---|
| Basic (20 Mbps) | $89-$99 | 24 months | $300-$500 | $200 (lease) or $500+ (purchase) |
| Standard (50 Mbps) | $129-$149 | 24 months | $400-$600 | $200 (lease) or $600+ (purchase) |
| Premium (100 Mbps) | $179-$199 | 24 months | $500-$800 | $300 (lease) or $800+ (purchase) |
| Business (variable) | $299+ | 24-36 months | $800-$1500 | Varies; typically subsidised |
| Loyalty plan (month-to-month) | Discounted rate | No fixed term | None (cancellation notice only) | Equipment already owned or leased |
Note: prices and terms are estimates based on typical Viasat offerings in Singapore and may vary. Contact Viasat directly or review your signed agreement for your exact contract terms, monthly charges, and early-exit penalties. If your contract includes a data cap (e.g., 50 GB per month), overage fees may apply if you exceed that limit, adding to your monthly bill unexpectedly.
Refunds and what to expect after cancellation
After you send your written cancellation notice, Viasat must process your request within their notice period (typically 30 days unless your contract specifies otherwise).
Timeline and refund process
Viasat will calculate a prorated refund for any unused service from your cancellation date to the end of your final billing cycle. If you paid for equipment upfront (rather than leasing it), you may be entitled to a partial refund, although this depends on your contract terms and the condition of the equipment upon return. Viasat must issue any refund due within 14 days of your cancellation date, either as a credit to your original payment method (bank account or credit card) or as a cheque mailed to your registered address. If you dispute the refund amount or believe Viasat has withheld funds unlawfully, contact CASE for mediation.
After cancellation: service disconnection and billing
On or shortly after your cancellation date, Viasat will disconnect your service remotely (satellite internet can be disabled from their data centre). Your modem will no longer receive signal, and you will lose internet access. You are no longer required to pay monthly fees after your cancellation date, although you remain liable for any prorated charges for service used up to that date. If Viasat continues to bill you after your cancellation date, contact them immediately by phone and email with your cancellation letter as proof, and request an immediate refund plus reversal of any unauthorised charges. If Viasat refuses to correct the billing error, escalate the dispute to CASE.
Common mistakes to avoid during cancellation
Cancellation is rarely straightforward, but recognising common pitfalls helps you protect yourself from unnecessary fees and frustration.
Mistake one: cancelling by phone alone without written follow-up
Many customers mistakenly believe that a phone call to Viasat customer service constitutes a binding cancellation. It does not. Viasat can dispute that the cancellation was requested, or may claim that the call was dropped or the agent misheard your request. Always follow up a phone call with a formal written cancellation letter sent by registered mail or email. This creates a documented record that protects you if Viasat disputes your cancellation date or charges you for service beyond your intended exit date.
Mistake two: failing to return equipment promptly
If you do not return leased satellite equipment within the deadline specified by Viasat, the company will charge you for the unreturned equipment (typically $200-$500 per item). Pack and post the equipment immediately after receiving return instructions. Keep the courier tracking receipt as proof of shipment, and follow up with Viasat within 7 days to confirm that the equipment has been received and any return charges have been removed from your final bill.
Mistake three: not documenting service failures before cancelling
If your reason for cancelling is poor service quality or speeds much slower than promised, gather evidence before you cancel: run speed tests using a tool like Speedtest.net or Fast.com, take screenshots, and note the date, time, and weather conditions. Viasat may deny responsibility for slow speeds and charge an early-termination fee if you cannot prove the service failed to meet the contract specification. Yafee advises keeping a record of every outage, slow-speed period, and support ticket you submitted, as this evidence strengthens your case if you need to dispute an early-exit fee with CASE.
Mistake four: ignoring the notice period in your contract
Most Viasat contracts require you to provide 30 days' notice before your cancellation becomes effective. If you do not follow the notice period, Viasat may charge you for an additional month (or more) beyond your intended exit date. In your written cancellation letter, clearly state your preferred termination date and request written confirmation that the date complies with your contract's notice requirement. If the notice period is longer than you can afford to wait, ask Viasat in writing whether an exception can be made, citing any service failures or relocation circumstances.
Mistake five: not checking your final bill for hidden charges
After cancellation, Viasat may attempt to charge you for equipment damage, professional uninstallation, network disconnection fees, or account-closure fees that were not clearly disclosed in your original contract. Review your final bill line by line. If you see any charge you do not recognise or that was not mentioned when you called to cancel, contact Viasat immediately and request a detailed explanation. If Viasat cannot justify the charge in writing, dispute it with CASE before paying.
Comparison: Viasat versus alternative broadband providers in singapore
Before you cancel Viasat, consider whether an alternative provider better suits your needs, budget, and location.
| Provider | Technology | Typical speed | Typical monthly cost (SGD) | Coverage | Contract term |
|---|---|---|---|---|---|
| Viasat | Satellite | 20-100 Mbps | $89-$199 | Remote areas only | 24 months |
| Singtel Fibre | Fibre optic | 300-2000 Mbps | $49-$149 | Urban and suburban Singapore | 12-24 months |
| StarHub Fibre | Fibre optic | 300-2000 Mbps | $49-$149 | Urban and suburban Singapore | 12-24 months |
| M1 Fibre | Fibre optic | 300-1000 Mbps | $39-$139 | Urban Singapore | 12 months |
| ViewQwest (fibre) | Fibre optic | 500-2000 Mbps | $59-$179 | Selected areas | 12-24 months |
| MyRepublic | Fibre optic (4G backup) | 30-500 Mbps | $29-$119 | Urban Singapore and remote (4G) | Flexible |
If your area now has fibre or cable coverage, switching to Singtel, StarHub, M1, or ViewQwest will typically give you faster speeds, more stable service, and lower monthly costs than Viasat. If you remain in a truly underserved area with no fibre alternative, Viasat may still be your only option, in which case negotiating a rate reduction or service improvement with Viasat customer service may be preferable to cancelling.
Resolving disputes and escalating complaints
If Viasat refuses to cancel your account, withholds a refund, or charges you for service after your cancellation date, you have formal escalation options under Singapore law.
Step one: send a written dispute notice to Viasat
Email Viasat's customer service department and their compliance or legal team (usually listed on the company website or in your contract) with a detailed letter explaining the dispute. Cite your cancellation letter, the date you sent it, any relevant contract provisions, and the specific charge or action you are disputing. Request a written response within 14 days. Keep copies of all correspondence.
Step two: escalate to the consumer association of singapore (CASE)
If Viasat does not respond satisfactorily within 14 days, or if you believe Viasat has breached the Consumer Protection (Fair Trading) Act, file a complaint with the Consumer Association of Singapore (CASE). CASE is Singapore's primary consumer protection body and has the authority to investigate unfair trading practices, misleading advertising, and breach of contract. You can file a complaint online, by phone, or in person. CASE will attempt mediation between you and Viasat at no cost, and if mediation fails, can recommend further action or escalate the matter to the Competition and Consumer Commission of Singapore (CCCS) for enforcement. Yafee encourages you to file with CASE if you believe Viasat has acted unfairly; CASE has helped thousands of consumers resolve cancellation disputes and secure refunds.
Step three: consider legal action or arbitration
If CASE mediation fails and the disputed amount exceeds SGD $5,000, you may pursue a civil claim against Viasat in the District Court or Small Claims Tribunal. Alternatively, if your contract includes an arbitration clause, you may be required to pursue arbitration instead. Consult a lawyer for advice on your options if the dispute is substantial or complex. Yafee recommends documenting every communication and keeping all evidence of the dispute to support your legal position.
Checklist for cancelling Viasat in singapore
Use this checklist to ensure you have completed every step of the cancellation process correctly.
- Call Viasat customer service and confirm your cancellation request, termination date, early-exit fees, and equipment return requirements.
- Request written confirmation of the phone call and the customer service representative's name.
- Prepare a formal written cancellation letter with your account number, service address, and cancellation date.
- Send the cancellation letter via registered mail or email to Viasat's corporate address with proof of delivery.
- Confirm receipt of your cancellation letter from Viasat and request written acknowledgment of your cancellation date.
- Gather all satellite equipment (modem, router, cables, dish, brackets) and pack it securely.
- Ship the equipment via registered courier to the address provided by Viasat and retain the tracking receipt.
- Monitor your account for the final bill or refund within 21 days of your cancellation date.
- Review the final bill for any unexpected or unauthorised charges and dispute them in writing if necessary.
- Confirm that any refund due has been processed to your original payment method within 14 days.
- If you dispute any charge or refund, file a complaint with CASE and provide your cancellation letter and all correspondence as evidence.
Cancellation address and contact information
To cancel Viasat formally, send your written cancellation notice to the following address. Always use registered mail or courier with tracking to ensure proof of delivery.
Viasat (Singapore) registered office:
For cancellations and service termination notices, send your written letter to:
Viasat Singapore
[Corporate mailing address for service termination notices]
Alternatively, contact Viasat customer service by phone for the current direct mailing address, as corporate office addresses may change. Obtain written confirmation of the mailing address from customer service before you send your cancellation letter. If you have any questions or need further guidance on cancelling Viasat, Yafee has helped thousands of consumers navigate the cancellation process and secure their refunds. Our resources and contract guidance are designed to empower you to cancel confidently and protect your consumer rights under Singapore law.