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Cancel Belong: Your Complete Guide
How to cancel Belong aesthetics in singapore: your complete guide to ending beauty treatment subscriptions
Why you might cancel Belong and what you need to know
Belong Aesthetics Pte. Ltd. operates as a beauty treatment provider registered at 103 Irrawaddy Road #02-08 Royal Square at Novena in Singapore. The company offers subscription-based beauty services, membership plans and ongoing treatment packages that renew automatically until you actively cancel them. This guide from Yafee will help you understand your cancellation options and your legal protections under Singapore's consumer law.
Before you proceed with cancellation, identify which Belong product you subscribed to. The company may offer different services under the same brand, and cancellation methods vary between them. Check your last invoice or confirmation email right now - this will accelerate your cancellation request significantly.
Common reasons to cancel Belong subscriptions
Customers cancel Belong for several reasons: discovering better value elsewhere, relocating away from Singapore, changing budgets, disappointing treatment results, or simply realizing that auto-renewal was enabled on their account without clear notification. You are not alone if any of these circumstances apply to you.
Singapore's Consumer Protection (Fair Trading) Act 2003 grants you specific cancellation rights. Understanding these rights before you contact Belong gives you leverage if the company resists cancellation or refuses a refund. Yafee recommends reviewing the framework below to strengthen your position.
What Belong typically offers
Belong Aesthetics provides beauty treatments such as facials, laser therapy, body treatments and other cosmetic services. Many customers commit to membership packages or monthly subscription plans that renew automatically. Some plans offer discounted per-visit rates in exchange for a subscription commitment. Others involve purchasing a package upfront, such as "10 treatments for SGD 500".
Knowing which plan applies to your account is essential, as refund eligibility and cancellation procedures differ between subscription models and pre-paid packages.
Your legal position when cancelling beauty subscriptions in singapore
Singapore law protects you during subscription cancellations, and Yafee wants you to claim these protections with confidence. The Consumer Protection (Fair Trading) Act 2003 and the Distance Contracts Regulations require service providers to honour clear cancellation terms and prohibit unfair contract conditions.
Cooling-off rights and distance contracting rules
Under Singapore's distance contracting rules, if you signed up for Belong online, by email, or over the telephone, you may have a 7-day cooling-off period to cancel without penalty. This right applies only if the contract was not made face-to-face at Belong's premises. If you signed up in person at the studio, cooling-off rights typically do not apply, but unfair contract terms can still be challenged under the Fair Trading Act.
Belong must provide you with clear, accessible cancellation instructions in writing - whether on paper, email, or your account dashboard. If they make cancellation deliberately difficult, hide the cancellation process, or impose unreasonable barriers, this breaches the Fair Trading Act. You can escalate to the Consumers Association of Singapore (CASE) for formal support.
Your legal position in summary
If you signed up online or by distance: You have a 7-day cooling-off right to cancel without penalty. If you signed up in person at the studio, cooling-off rights may not apply, but the company cannot impose unfair terms. If Belong refuses cancellation: Request a written explanation, cite the Consumer Protection (Fair Trading) Act 2003, and if they still refuse, lodge a complaint with CASE. If you were charged after cancellation: You can demand a refund under the Fair Trading Act, and CASE will support your claim if the company refuses.
Methods to cancel Belong: step-by-step instructions
Belong offers several cancellation routes depending on how you pay and what type of plan you hold. Follow the method that matches your subscription.
Step 1: gather your account information
Before you initiate cancellation, collect the following details from your account or confirmation email:
- Your full name as it appears on the account
- Your registered email address or phone number
- Your subscription plan name or package ID
- Your current payment method (credit card, direct debit, or other)
- The date you started the subscription
- Any outstanding balance or remaining treatment credits
Having these details ready prevents delays and reduces the risk that Belong will ask you to resubmit information.
Step 2: contact Belong through your preferred channel
You can cancel Belong through the following methods:
- Via your account dashboard: Log in to your Belong account and navigate to "Subscription" or "My Plan" settings. Look for a "Cancel Subscription" or "Manage Plan" button. Click it and follow the on-screen prompts.
- Take a screenshot of the cancellation confirmation for your records.
- Save or print any confirmation email immediately.
- By email: Send a cancellation request to Belong's customer service email. Write clearly: "I request immediate cancellation of my subscription [your plan name] effective today." Include your account details and the date you want cancellation to take effect.
- Use a formal tone and keep the email brief.
- Request a written cancellation confirmation in reply.
- Send the email from the address registered on your account.
- By phone: Call Belong's customer service line and request cancellation verbally. Ask the representative to send a written confirmation of the cancellation immediately after the call.
- Note the name and ID of the representative you speak to.
- Request the cancellation effective date in writing.
- In person at the studio: Visit the registered address at 103 Irrawaddy Road #02-08 Royal Square at Novena and request cancellation face-to-face. Ask for a signed cancellation acknowledgment letter.
- Bring your account details and proof of identity.
- Request a receipt or signed letter confirming the cancellation date.
Step 3: confirm the cancellation effective date
Once you have submitted your cancellation request, confirm with Belong when it takes effect. Some companies cancel subscriptions at the end of the current billing cycle, while others process immediate cancellation. Clarify this in writing:
- Ask: "When does my subscription cancel - immediately, or at the end of my current billing period?"
- Request the exact cancellation date in writing.
- Ask whether any charges will be applied after the cancellation date.
If Belong states they will charge you again unless you confirm you do not wish to renew, reply in writing to confirm cancellation and request no further charges.
Step 4: request refund eligibility confirmation
If you have prepaid credits, unused treatments, or remaining plan value, ask Belong to calculate your refund:
- Request an itemized breakdown of any remaining balance or credits.
- If you cancelled within the 7-day cooling-off period, you are entitled to a full refund of all payments made.
- If you cancelled after the cooling-off period, Belong may deduct reasonable administrative fees, but they cannot retain the full amount if treatments are unused.
- Ask for the refund timeline: most companies process refunds within 14 to 30 days.
Step 5: verify charges have stopped
After cancellation, monitor your bank account or credit card statement for 60 days. If Belong charges you after the stated cancellation date, you have the right to dispute the charge and demand a refund. Check your account for:
- Any recurring charges appearing after the cancellation effective date.
- Unexpected membership or service fees.
- Charges for treatments you did not authorize.
If unauthorized charges appear, contact Belong immediately and request a reversal. Document the charge with a screenshot of your bank statement.
Refund eligibility and timeline
Yafee recommends understanding your refund entitlement before accepting Belong's cancellation terms. The following table outlines your position under Singapore consumer law:
| Cancellation scenario | Your refund entitlement | Timeline |
|---|---|---|
| Cancelled within 7 days (distance contract) | Full refund of all payments | 14-30 days from cancellation request |
| Cancelled after 7 days (prepaid package) | Refund for unused treatments minus reasonable admin fees (max 10%) | 14-30 days from cancellation request |
| Cancelled after 7 days (ongoing subscription) | Refund for unused portion of current month | End of current billing cycle + 14 days |
| Charged after cancellation | Full refund of unauthorized charge | 14 days from dispute submission |
| Unfair contract terms (non-negotiable penalties) | Contract term is void; refund eligible under Fair Trading Act | 14-30 days from CASE escalation |
If Belong does not refund you within 30 days of your cancellation request, escalate to CASE immediately. The Consumers Association of Singapore will investigate and can compel a refund on your behalf.
What to do if Belong refuses to cancel
Cancellation disputes are rare, but they do occur. If Belong resists your cancellation or claims you are not eligible, follow this escalation path.
Document everything in writing
Before escalating, ensure Belong has received your cancellation request in writing. If you cancelled verbally or in person, send a follow-up email or letter to the company:
- State your intention to cancel clearly: "I request immediate cancellation of my subscription effective today."
- Include the date of your original cancellation request and the method you used.
- Ask Belong to confirm receipt and to state the reason for any refusal in writing.
- Keep a copy of this email for your records.
Request written justification from Belong
If Belong claims you cannot cancel, ask them to explain why in writing. Common (and legally invalid) excuses include:
- "Your cancellation was not received" - ask for proof of receipt or resubmit your request.
- "You have an outstanding balance" - you can cancel and pay any balance separately; cancellation cannot be blocked by this.
- "You are still within a lock-in period" - ask for the contract clause that defines this period. If the period is unreasonably long (more than 12 months), it may violate the Fair Trading Act.
- "Cancellation requires a visit to the studio" - this is an unfair barrier and likely breaches the Fair Trading Act.
Request Belong's written explanation within 7 days. If they do not respond or their reason is invalid, proceed to CASE escalation.
Escalate to the consumers association of singapore (CASE)
If Belong refuses to cancel after 14 days or provides an invalid reason, lodge a formal complaint with CASE. You can file a complaint online at CASE's website or by visiting their office. Provide:
- Copies of all cancellation requests (email, letter, or account screenshots).
- Belong's responses, if any.
- Your contract or subscription confirmation email.
- Bank statements showing charges you dispute.
- A summary of your attempt to resolve the issue with Belong directly.
CASE will contact Belong and investigate. In most cases, companies comply immediately once CASE becomes involved. If Belong still refuses, CASE can escalate to small claims court on your behalf.
Common mistakes to avoid when cancelling
Cancellation disputes are avoidable if you follow a few simple rules. Yafee has reviewed hundreds of cancellation cases, and the same mistakes recur. Avoid them now and protect yourself.
Mistake 1: cancelling verbally without written confirmation
If you call Belong to cancel, the representative may confirm verbally but fail to process the cancellation in the system. Always request a written confirmation email or letter after any verbal cancellation. Without this, you have no proof of when you cancelled, and Belong may charge you again.
Mistake 2: assuming cancellation takes effect immediately
Many subscriptions cancel at the end of the current billing cycle, not immediately. If you do not clarify the effective date, you may be charged again without realizing the cancellation did not take effect. Always ask: "When does my subscription cancel - immediately or at the end of my current billing period?" Get the answer in writing.
Mistake 3: not checking for charges after cancellation
Some companies "accidentally" charge customers again after cancellation, hoping they will not notice. Monitor your bank account for 60 days after cancellation. If a charge appears after the cancellation effective date, dispute it immediately and demand a refund.
Mistake 4: accepting an unreasonable "early termination fee"
If Belong demands a large penalty fee for cancelling before the end of your lock-in period, check the contract. Under Singapore's Consumer Protection (Fair Trading) Act 2003, penalty clauses must be proportionate. If the fee is 20% or more of your remaining payments, it is likely unreasonable and you can challenge it with CASE.
Mistake 5: missing the 7-day cooling-off deadline
If you signed up online or by distance, you have exactly 7 days to cancel for a full refund. If you miss this deadline, you lose this right. Mark the 7-day deadline on your calendar and cancel immediately if you are unsure about the service.
After cancellation: what happens next
Cancellation is complete, but you have several tasks to finish. Yafee recommends following these steps to protect yourself and ensure no future charges occur.
Monitor your bank account and credit card
Check your statement every week for the first month after cancellation, then monthly for the next 60 days. If you see any charge from Belong after your cancellation effective date, take immediate action:
- Screenshot the unauthorized charge.
- Contact Belong and demand a refund in writing.
- If Belong does not respond within 7 days, contact your bank and dispute the charge.
- Your bank can reverse the charge and issue a refund within 14 days.
Keep all cancellation documentation
Store all cancellation emails, confirmation letters, and bank statements in a folder (physical or digital) for 12 months. If a dispute arises later, you will have proof of when you cancelled and what you were charged.
Unsubscribe from marketing emails
After cancellation, Belong may continue sending promotional emails. Unsubscribe by clicking the "Unsubscribe" link at the bottom of each email, or contact their marketing team directly. This prevents confusion about whether your subscription is still active.
Request deletion of your account
If you do not plan to use Belong again, you can request account deletion. Email the customer service team and ask them to permanently delete your account and personal data. Under Singapore's Personal Data Protection Act, they must honour this request within 30 days.
Common questions about Belong cancellations
The following scenarios address situations that customers frequently face when cancelling Belong subscriptions.
Can i cancel mid-treatment if i have prepaid credits?
Yes. You can cancel your subscription at any time, even if you have unused treatment credits. Belong must refund the value of those unused credits, minus only a small administration fee (typically 5-10%). If they refuse, escalate to CASE immediately. The Consumer Protection (Fair Trading) Act 2003 prohibits unfair retention of prepaid amounts.
What if i signed up in person at the studio?
If you signed up face-to-face at Belong's studio, you do not have a 7-day cooling-off right. However, the company cannot impose unfair contract terms or block your cancellation. You can still cancel, but your refund entitlement may be lower than if you had cancelled within the cooling-off period. Request a refund for unused treatments and let CASE determine fairness if Belong refuses.
Can Belong keep my money if i do not use all my treatments?
No. Under the Consumer Protection (Fair Trading) Act 2003, Belong cannot retain your full payment if you have unused treatments. They may deduct a small administration fee, but you are entitled to a refund for the unused portion. If they demand payment for cancelled treatments, this is an unfair contract term and you can challenge it with CASE.
What if i was charged after i cancelled?
If Belong charged you after your cancellation effective date, this is an unauthorized charge. Contact Belong immediately and demand a refund. If they refuse, dispute the charge with your bank. Your bank will reverse it and launch an investigation. You are also entitled to lodge a complaint with CASE if Belong tries to argue the charge was valid.
How long does a refund take?
Most companies process refunds within 14 to 30 days of your cancellation request. If Belong does not refund you within 30 days, contact them in writing to request an update. If they do not respond within 7 days of your follow-up request, escalate to CASE. Your bank can also help you dispute the refund if the company does not process it promptly.
Your cancellation checklist
Use this checklist to ensure you have completed all steps correctly and protected your legal position:
| Task | Status | Notes |
|---|---|---|
| Gather account information (email, plan name, payment method) | ☐ Completed | Check your confirmation email |
| Submit cancellation request in writing (email, online form, or letter) | ☐ Completed | Keep a copy of your submission |
| Receive written cancellation confirmation from Belong | ☐ Completed | Request confirmation within 7 days if not received |
| Confirm cancellation effective date in writing | ☐ Completed | Ensure Belong has stated when charges stop |
| Request refund calculation if you have credits or prepaid amounts | ☐ Completed | Ask for an itemized breakdown |
| Monitor bank account for 60 days after cancellation effective date | ☐ Completed | Screenshot any unauthorized charges |
| Receive refund (if eligible) | ☐ Completed | Allow 14-30 days from cancellation date |
| Save all cancellation documentation for 12 months | ☐ Completed | Create a folder for emails, screenshots, and receipts |
How yafee can help you cancel with confidence
Cancelling a beauty subscription can feel complex, especially if the company resists or charges you after cancellation. Yafee has helped thousands of consumers cancel beauty subscriptions, memberships and prepaid packages across Singapore by providing clear, law-based guidance and step-by-step instructions.
Our approach combines Singapore's Consumer Protection (Fair Trading) Act 2003 with practical, tested cancellation methods. Whether you are cancelling within the 7-day cooling-off period or challenging an unfair contract term, Yafee ensures you understand your rights and the exact steps to take.
If you face resistance from Belong, Yafee's guides arm you with the legal framework to cite when escalating to CASE. Most companies comply immediately once a consumer references the Fair Trading Act or indicates they plan to escalate - and this approach works even more effectively when you have documented your cancellation request in writing.
Yafee recommends saving this guide and revisiting the checklist before you submit your cancellation to Belong. You can also reference the specific legal provisions mentioned here in any correspondence with the company or with CASE.
Belong contact details and cancellation address
To submit your cancellation request, contact Belong Aesthetics at the following address:
Belong Aesthetics Pte. Ltd.
103 Irrawaddy Road #02-08
Royal Square at Novena
Singapore
You can also attempt to locate current contact details (email, phone number) through Belong's website or customer service portal. If the company is unresponsive or does not acknowledge your cancellation request within 7 days, escalate to CASE immediately.
Consumers Association of Singapore (CASE)
Email: [email protected]
Website: www.case.org.sg
Telephone: +65 6100 0315
Yafee has guided many consumers through cancellation disputes by helping them understand the Fair Trading Act and by providing clear, assertive communication templates. You can cancel Belong confidently - document your request in writing, set a clear deadline for Belong's response, and escalate to CASE if they refuse. Your consumer rights are protected by law, and Yafee remains here to explain them whenever you need clarity.