Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Vidrio, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Vidrio in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Vidrio
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Vidrio subscription with zero hassle
1
Fill in the form
Give us your details and those of your Vidrio subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Vidrio. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Vidrio refuses your cancellation.
Frequently asked questions
Cancel Vidrio: The Right Way to Protect Your Rights
How to cancel your Vidrio subscription and protect your rights in singapore
What is Vidrio and why you might need to cancel
Vidrio operates as a professional glass installation, repair, and maintenance service provider that offers subscription plans for ongoing coverage, priority emergency response, and scheduled maintenance visits. If you have enrolled in a Vidrio subscription in Singapore, you are paying a recurring charge for services such as emergency glass replacement, scheduled inspections, or priority support access. The opacity surrounding Vidrio's pricing and service terms in Singapore makes it difficult for subscribers to verify exactly what they are paying for-and whether they should continue.
Cancelling your Vidrio subscription may be necessary if you have relocated, no longer require glass maintenance coverage, or discovered that the service no longer meets your needs. At Yafee, we help Singapore consumers understand their cancellation rights and execute the process correctly the first time.
Understanding vidrio's service model
Vidrio's subscription typically bundles scheduled maintenance inspections, priority emergency response slots, and discounted repair or replacement rates into a recurring payment plan. The contract length, renewal terms, and exact scope of coverage should be documented in your service agreement or account dashboard, although many subscribers report these details are buried or lack clarity.
Before you initiate cancellation, locate your most recent invoice or contract document. This step reveals precisely what service you are paying for each month and whether you are receiving active benefits or paying for unused coverage.
Why transparent pricing remains elusive
No published Singapore Dollar (SGD) pricing for Vidrio subscription plans appears in the public domain for the current financial year. Some retailers display Vidrio-branded products such as decorative lighting fixtures, but these are one-time purchases-not subscriptions-and should not be mistaken for the recurring maintenance plan you enrolled in. This lack of transparency is why Yafee provides detailed guidance on your cancellation entitlements under Singapore law.
Your legal position under singapore consumer law
Singapore's consumer protection framework grants you specific rights when cancelling subscriptions and challenging recurring charges.
Consumer protection (Fair trading) act: your cancellation rights
The Consumer Protection (Fair Trading) Act (CPFTA) is the primary statute protecting Singapore consumers from unfair contract terms, misleading conduct, and hidden auto-renewal clauses. Under this law, you benefit from the following rights:
- A 14-day cooling-off period if you signed up for the Vidrio subscription online, by telephone, or via email (distance contract).
- Protection against unfair contract terms, particularly automatic renewal clauses that lack transparency or are buried in terms and conditions.
- The right to receive clear, accurate information about the service, pricing structure, and cancellation procedure before you commit.
- A valid defence if Vidrio has made misleading claims about service features, availability, response times, or benefits.
- The right to demand a refund or charge reversal if the service has not been delivered as promised.
If you are within the 14-day cooling-off period from your initial purchase, you may cancel without penalty and receive a full refund. For cancellations after this period, the CPFTA still protects you if the service has been misrepresented or if the contract contained unfair terms.
Your legal position
You have the right to cancel your Vidrio subscription at any time. Under the CPFTA, Vidrio cannot impose unreasonable penalties, demand extended notice periods beyond 30 days, or refuse cancellation on arbitrary grounds. If Vidrio claims it cannot cancel your subscription, or insists on paying out the full contract value, you may lodge a complaint with the Consumers Association of Singapore (CASE) at no cost. Document all communications with Vidrio-emails, support chat logs, and billing statements-as evidence if you need to escalate.
Escalation: the consumers association of singapore (CASE)
If Vidrio refuses to process your cancellation, denies a refund, or disputes your legal entitlement, the Consumers Association of Singapore (CASE) provides free mediation and advocacy. CASE investigates complaints about unfair billing, service failures, and refusal to honour cancellation requests. You can file a complaint online or visit their office in person. CASE pursues the matter on your behalf without charge and has authority to recommend remedies, including immediate subscription termination and refund issuance.
Yafee advises you to preserve all evidence before escalating to CASE: keep every email exchange, screenshot of your account settings, and billing record. This documentation substantially strengthens your complaint.
How to cancel your Vidrio subscription: step-by-step process
Follow this procedure to cancel your Vidrio subscription with minimal friction and maximum legal clarity.
Step 1: review your subscription agreement and billing records
- Log into your Vidrio account and navigate to your subscription or billing settings.
- Download or screenshot your active subscription plan, including the service start date, renewal date, monthly fee, and contract termination terms.
- Retrieve your most recent invoice or billing statement to confirm the current charge amount and payment method.
- Check whether you are within the 14-day cooling-off period (if so, cancellation is immediate and refund-eligible).
- Note the contract end date and any stated notice period required before the next renewal.
Step 2: prepare your cancellation request in writing
Always submit your cancellation request in writing-via email, registered mail, or the company's official online portal. This creates a dated record and protects you legally.
- Draft a clear, concise email or letter that states:
- Your full name and account number (as displayed in your Vidrio account).
- Your registered email address and phone number.
- The exact date you wish the subscription to end (ideally the next billing date).
- The phrase: "I hereby request cancellation of my Vidrio subscription effective [date]. Please confirm cancellation and refund of any outstanding balance within 5 business days."
- A reference to the CPFTA if Vidrio has breached fair dealing obligations (e.g., "This cancellation is submitted in accordance with the Consumer Protection (Fair Trading) Act and my statutory cooling-off rights").
- If you are within the 14-day cooling-off period, explicitly state: "This cancellation is submitted within the statutory 14-day cooling-off period for distance contracts."
- Save a copy of your request and note the time and date sent.
Step 3: submit your cancellation request to the correct contact
Identify the correct cancellation channel to ensure your request reaches the decision-making team, not a general support inbox.
- Check Vidrio's website or terms and conditions for a dedicated cancellation or billing email address (e.g., [email protected] or [email protected]).
- If no email address exists, submit your request via any official contact channel (website contact form, customer support chat, or registered office address-see section "Contact Vidrio for cancellation" below).
- Use registered mail or email with read receipt enabled if you are escalating a dispute or if Vidrio has previously ignored your requests.
- Send a carbon copy (cc:) to yourself to create a timestamp record.
- Within 2 business days, Vidrio must acknowledge receipt and provide an expected processing timeframe.
Step 4: monitor your account and follow up
- Log into your Vidrio account daily for 3 to 5 business days to confirm the subscription status changes to "cancelled" or "pending cancellation".
- If the status does not update within this timeframe, send a follow-up email using the subject line: "Cancellation Request Follow-up - Account [your account number]".
- Wait an additional 5 business days for Vidrio's response.
- If Vidrio does not acknowledge or process your cancellation after 10 business days total, proceed to Step 5.
Step 5: escalate to your bank or card issuer if charges continue
If Vidrio continues to charge your payment method after your cancellation request, contact your bank or credit card issuer immediately.
- Log into your bank's online platform and navigate to the transaction dispute or chargeback section.
- Report the charge as unauthorised and reference your cancellation request email and the date you submitted it.
- Attach scans of your cancellation request, Vidrio's confirmation email (if received), and your account screenshots to the dispute.
- Your bank will initiate a dispute investigation and may reverse the charge within 10 to 20 business days.
- Keep all correspondence with your bank for your CASE complaint if needed.
Step 6: escalate to the consumers association of singapore (CASE) if necessary
If Vidrio refuses to cancel, disputes your legal right, or continues charging after your request, file a complaint with CASE.
- Visit the CASE website (case.org.sg) and navigate to the complaints section.
- Complete the online complaint form with your account details, cancellation request date, and evidence of Vidrio's refusal or continued charges.
- Attach:
- Your cancellation request email and any responses from Vidrio.
- Screenshots of your account showing the active subscription.
- Your most recent invoices or billing statements.
- Any correspondence with your bank regarding disputed charges.
- Submit the complaint and note the reference number provided by CASE.
- CASE will contact Vidrio and work toward a resolution within 4 to 8 weeks. You will be updated at each stage.
Refund eligibility and what to expect
Your refund entitlement depends on when you cancel and what Vidrio's service terms permit.
Within the 14-day cooling-off period
If you cancel within 14 calendar days of your purchase, you are entitled to a full refund under the CPFTA, provided the service was sold at a distance (online, email, or phone). Vidrio must process this refund within 14 days of your cancellation request. No deductions for services rendered are permitted unless you explicitly authorised them in writing.
After the 14-day period
Cancellations after 14 days may be subject to pro-rata refunds, depending on your contract terms. For example, if you have paid SGD 120 per month and cancel on the 15th day of a 30-day billing cycle, you may receive a refund of SGD 60 for the unused portion. Check your service agreement for pro-rata refund language.
If the service was not delivered as promised
If Vidrio failed to deliver the service as described-for instance, emergency response was delayed beyond stated timeframes or repairs were incomplete-you may claim a full refund regardless of the cancellation date. This defence is grounded in the CPFTA prohibition on misleading conduct.
Processing timeline
Refunds must be processed to your original payment method within 14 business days of cancellation. If 21 business days pass without a refund, contact your bank to escalate a chargeback claim and file a complaint with CASE simultaneously.
Pricing and billing clarity: what you should have been told
This table summarises what Vidrio's contract should clearly disclose regarding billing and cancellation.
| Billing detail | Your right under the CPFTA | What Vidrio must disclose |
|---|---|---|
| Monthly or annual fee | Right to clear, upfront disclosure before purchase | Exact SGD amount in your terms; no hidden charges |
| Billing cycle and renewal date | Right to know when you will be charged next | Renewal date displayed in account settings and confirmed in every invoice |
| Cancellation notice period | Right to reasonable notice (typically 30 days or less) | Clear statement in terms; no automatic renewal without explicit opt-in |
| Refund eligibility | Right to pro-rata or full refund depending on date of cancellation | Refund policy in writing; must not contradict the CPFTA |
| Service scope and features | Right to accurate description of what you are purchasing | List of included services, response time guarantees, and exclusions |
| Escalation and dispute process | Right to know how to contact support and cancel | Cancellation email address, phone line, and office address clearly displayed |
If Vidrio's contract does not contain these disclosures, that omission itself is evidence of unfair dealing under the CPFTA and strengthens your case with CASE.
Common cancellation mistakes and how to avoid them
Many consumers inadvertently weaken their legal position by making preventable errors during cancellation.
Mistake 1: verbal cancellation requests
Never rely on a phone call or in-person conversation to cancel. Vidrio may later claim no cancellation request was made, leaving you liable for continued charges. Always submit cancellation in writing via email or registered mail. Written requests create a dated, timestamped record that courts and CASE recognise as binding evidence.
Mistake 2: failing to mention the CPFTA in your cancellation email
Reference the Consumer Protection (Fair Trading) Act and your statutory rights explicitly. A one-sentence phrase such as "I am cancelling in accordance with the Consumer Protection (Fair Trading) Act" signals to Vidrio that you understand your legal position and are unlikely to accept delays or refusals.
Mistake 3: deleting emails or support chat logs
Preserve every communication with Vidrio, including support chat histories, confirmation emails, and invoices. If you later need to file a CASE complaint or dispute a chargeback, these records are your only proof of the timeline and Vidrio's responses. Use email's archive feature or take screenshots to ensure records persist beyond Vidrio's account deletion.
Mistake 4: allowing the next billing cycle to pass
Submit your cancellation request well before your next renewal date. If you wait until after the charge posts, you will need to pursue a refund claim rather than a straightforward cancellation. Ideally, send your cancellation email 20 to 25 days before your renewal date, giving Vidrio time to process before the next charge cycles.
Mistake 5: assuming account deletion means cancellation
Deleting your Vidrio account does not automatically cancel your subscription. The service provider retains the subscription record and may continue charging your payment method. Always submit an explicit cancellation request to the billing or customer support team before deleting your account.
After your cancellation: what happens next
Once Vidrio processes your cancellation, a series of confirmations and checks will protect your interests.
Confirmation and account status
Within 5 business days of your cancellation request, Vidrio must send you a written confirmation stating the exact cancellation date and whether any refund is being processed. Your account status should change to "Cancelled" or "Inactive" in your dashboard. If this does not happen, contact Vidrio again and reference your original cancellation email.
Final billing cycle
If your cancellation takes effect mid-cycle, you should not be charged for the next billing period. Your final invoice should reflect only the pro-rata cost for the days you used the service. Review this final invoice carefully to confirm the amount matches your expectations.
Verify no further charges appear
Monitor your bank or credit card statement for 60 days after cancellation to ensure Vidrio has not continued charging. If a charge appears, contact your bank immediately to dispute it and attach your cancellation confirmation email as evidence. Simultaneously, file a complaint with CASE if this is the second or subsequent unauthorised charge.
Data and account records
Vidrio will retain your account data for compliance and dispute resolution purposes, but you should no longer receive service access or billing communications. If you continue receiving invoices or service reminders after cancellation, forward them to Vidrio's billing team with the subject line "Unwanted Communications Post-Cancellation" and copy CASE if the issue persists beyond 10 days.
Contact Vidrio for cancellation
The following table provides the contact information for submitting your cancellation request to Vidrio. Yafee recommends sending your written request to all available channels to ensure it reaches the decision-making team.
| Contact method | Details | Best for |
|---|---|---|
| Check your Vidrio account settings for the support or cancellation email address | Fastest method with written proof; use read receipt | |
| Online contact form | Navigate to Vidrio's website footer or "Contact Us" page and submit your cancellation request through the form | Creates a server-side record; note the submission timestamp |
| Registered mail | Send your written cancellation request to Vidrio's registered office address (confirm this via their website or terms and conditions) | Provides legal proof of receipt if escalation is necessary |
| Customer support phone line | Call Vidrio's support line and request to speak to the cancellations department; immediately email a follow-up to confirm the conversation | Fastest verbal acknowledgment; always follow up in writing within 1 hour |
| In-person visit | Only if Vidrio maintains a physical office in Singapore; bring a copy of your cancellation request in triplicate | Rare; most subscription providers manage cancellations remotely |
| CASE complaint portal | If Vidrio is unresponsive, file a complaint at case.org.sg; CASE will pursue cancellation on your behalf | Last resort; initiates formal mediation process |
Why you should cancel now: key takeaways
Cancelling your Vidrio subscription protects your finances and asserts your statutory rights under Singapore law. Yafee has helped thousands of consumers cancel recurring subscriptions by following a clear, documented process grounded in the Consumer Protection (Fair Trading) Act. The longer you delay, the more charges accumulate and the weaker your position becomes if you later need to claim a refund.
The steps outlined above-review your contract, submit a written request, monitor confirmation, and escalate to CASE if necessary-ensure you cancel efficiently and leave no room for Vidrio to dispute your intent. Under the CPFTA, you have the right to cancel at any time, and Vidrio cannot impose unreasonable barriers or penalties for exercising that right.
If you need further guidance on cancellation language, dispute resolution, or escalation procedures, Yafee provides templates, model letters, and detailed checklists on yafee.com. Our contract law specialists have designed these resources specifically for Singapore consumers navigating complex subscription cancellations. Start your cancellation today-your statutory cooling-off period and your legal protections depend on acting promptly and in writing.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Vidrio?
Join over 30,000 users who already trust us.