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Frequently asked questions
Cancel IRL: The Right Way to Reclaim Your Money
How to cancel IRL and reclaim your money in singapore
What is IRL and why you might want to cancel
IRL is a fintech and social platform positioned around real-life event organising, group coordination, and community engagement. If you subscribed to a paid tier or made in-app purchases, you deserve straightforward guidance on how to cancel and recover funds if the service has failed to meet your expectations.
The platform and its credibility status
IRL describes itself as a mobile-first social application focused on real-world skill development and group coordination. Public reports have flagged operational concerns, including reports of fraudulent accounts and service interruptions. If you subscribed during this period and now question the platform's reliability, cancellation is the prudent course of action.
At Yafee, we specialise in helping consumers navigate subscription exits and dispute resolutions. Whether IRL has failed to deliver on its promises or you simply no longer need the service, this guide walks you through every cancellation method available to you in Singapore. Yafee is committed to ensuring you understand your rights and take action with confidence.
Why you should act without delay
Recurring charges accumulate quickly. When you cancel today, you stop future billing cycles immediately. Depending on where you subscribed, you may also have grounds to request a refund under Singapore consumer law or your payment provider's merchant terms. The sooner you cancel, the sooner you regain control of your spending.
Your consumer rights in singapore
Singapore law grants you specific protections when dealing with online services and in-app subscriptions.
What the consumer protection (Fair trading) act protects you for
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to accurate information about goods and services. If IRL has misrepresented its features, failed to deliver on promised functionality, or ceased operating without warning, you may have grounds to dispute charges with your payment provider or pursue a refund claim.
Importantly, the Act applies to all traders who supply goods or services to consumers in Singapore, regardless of whether they operate locally or offshore. If IRL's terms of service contradict the statutory protections afforded to you as a consumer, the law prevails.
Your legal position
You have the right to cancel your subscription at any time. You are also entitled to:
- Accurate pre-purchase information about what you are buying
- Protection against misleading or deceptive conduct
- A refund if goods or services are not of acceptable quality, fit for purpose, or match the description provided
- Escalation to the Consumers Association of Singapore (CASE) if the company refuses to help
Your statutory rights cannot be removed by IRL's terms of service. If IRL refuses your cancellation or refund request, you can escalate to CASE, your bank, or your payment platform (Apple, Google Play, or your card issuer).
Escalation routes if IRL refuses to help
If IRL ignores your refund request or cancellation, you have multiple escalation points:
- Your bank or card issuer (for a chargeback or reversal)
- Apple App Store or Google Play Store (if you subscribed via their platforms)
- The Consumers Association of Singapore (CASE) for mediation and formal complaints
CASE operates a free mediation service and can investigate complaints against traders who breach the Consumer Protection (Fair Trading) Act. Document every transaction, email, and communication with IRL. Screenshots and receipts are your evidence if you need to escalate.
How to cancel IRL on your platform
Your cancellation method depends on where you signed up and how you paid.
Cancelling an apple app store subscription
If you signed up for IRL through the Apple App Store on your iPhone or Mac, Apple handles all billing and refunds. Stopping the subscription here is your first and most direct route.
- Open the Settings app on your iPhone or iPad (or launch App Store on Mac)
- On iPhone or iPad: tap Settings, then scroll to find iTunes & App Stores
- On Mac: open App Store from the Dock
- Tap your Apple ID profile icon in the top right (iPhone and iPad) or Account menu (Mac)
- Select View Apple ID
- You may need to authenticate with Face ID, Touch ID, or your password
- Scroll to Subscriptions and tap it
- You will see a list of all active and expired subscriptions
- Find IRL in the list and tap on it
- Tap Cancel Subscription (or Edit if you want to downgrade instead)
- Apple will ask you to confirm your reason for cancellation
- You do not need to provide a reason, but doing so helps Apple monitor service quality
- Confirm the cancellation by tapping the final confirmation button
Your subscription will end at the conclusion of your current billing cycle. You will retain access to IRL until that date, then lose it. Apple will send you a confirmation email.
Cancelling a google play store subscription
If you signed up for IRL via Google Play on your Android phone or tablet, Google handles billing and cancellations.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select Manage your Google Account, then navigate to the Payments & subscriptions tab
- Tap Subscriptions
- Find IRL in the list and tap on it
- Tap Cancel subscription
- Google will ask for feedback on why you are cancelling
- Provide a reason if you wish (optional)
- Confirm the cancellation
Your subscription will end at the end of your current billing period. Google will send you a confirmation email, and you will lose access after that date unless you renew.
Cancelling a credit or debit card subscription
If you signed up for IRL using a direct card payment, you have two cancellation routes: contact IRL directly or ask your bank to block the merchant.
- Attempt to cancel through the IRL app or website
- Look for Settings, Account, or Subscription management
- Search for a Cancel Subscription or Manage Billing option
- Follow the on-screen steps to cancel
- If the app provides no cancellation option, contact IRL's support team directly
- Request written confirmation of your cancellation
- Screenshot or save any response
- If IRL does not respond or refuses to cancel, contact your bank or card issuer
- Request a chargeback or reversal for unauthorised recurring charges
- Provide your bank with copies of your transaction history and any communication with IRL
Banks in Singapore typically process chargebacks within 20 to 30 business days. Yafee recommends keeping detailed records of all attempts to cancel, as your bank will need evidence that you took reasonable steps to resolve the matter with IRL first.
Understanding refunds and billing timelines
The refund timeline depends on your payment method and the reason for your request.
When you will receive a refund
If you cancel mid-cycle and request a refund, the timeline varies:
| Payment method | Refund timeline | Conditions |
|---|---|---|
| Apple App Store | 3 to 5 business days | Apple grants refunds up to 14 days after purchase if the app is faulty or unused |
| Google Play Store | 5 to 10 business days | Google allows refunds within 48 hours of purchase; beyond that, grounds must be proven |
| Credit or debit card (chargeback) | 15 to 30 business days | Your bank investigates and processes; requires documented evidence of cancellation attempts |
| Direct bank transfer | 5 to 7 business days | IRL must authorise the refund; if they refuse, escalate to CASE or your bank |
Yafee advises that you track all refund requests and follow up with your payment provider if funds do not arrive within the stated window.
Billing cycle and pro-rata charges
When you cancel mid-cycle, you stop future charges immediately. You will not receive a pro-rata refund unless you have a legal right to one (such as under the Consumer Protection (Fair Trading) Act if the service is defective). Some platforms, such as Apple, may grant pro-rata refunds at their discretion.
What to do after you cancel IRL
Cancellation is just the first step; follow these actions to secure your account and prevent further issues.
Verify the cancellation
After you cancel, verify that the subscription is truly inactive:
- Check your email for a confirmation message from Apple, Google, or IRL
- Return to your subscriptions page in Settings (Apple) or Google Play Store (Google) and confirm IRL no longer appears as active
- Monitor your bank statement or credit card for the next 7 days to ensure no further charges appear
If charges continue after cancellation, escalate immediately to your payment provider and cite the cancellation confirmation email as proof.
Request a refund if appropriate
If you cancelled within 14 days of your initial purchase (Apple's window) or within 48 hours (Google's window), or if the service was faulty or misrepresented, request a refund:
- Contact Apple or Google support directly with your order number and reason
- If paying by card, ask your bank for a chargeback and provide evidence of the cancelled subscription
- If IRL charged you directly, contact their support team in writing and request a refund
Yafee recommends sending refund requests in writing (email) so you have a documented record for escalation if needed.
Delete your IRL account (optional)
Cancelling your subscription does not delete your personal data from IRL's servers. If you wish to remove your account entirely:
- Log into the IRL app or website
- Navigate to Account Settings or Privacy
- Look for a Delete Account or Close Account option
- Follow the prompts to permanently remove your profile
Account deletion is permanent and cannot be reversed. Ensure you have downloaded any personal data (photos, messages) before you proceed.
Common mistakes to avoid when cancelling IRL
Cancellation is straightforward, but several missteps can delay your refund or leave you still charged.
Deleting the app without cancelling the subscription
Removing the IRL app from your device does not cancel your subscription. Apple and Google will continue to bill you until you explicitly cancel through their subscription management systems. Always cancel through Settings or the app store before deleting the app itself.
Assuming you cancelled because you stopped using the service
Logging out, stopping notifications, or ceasing to open the app does not cancel your subscription. You must formally cancel through your payment platform or IRL's account settings. Inactivity does not trigger automatic cancellation.
Not documenting your cancellation attempts
If you need to escalate to CASE or your bank, you will need proof that you tried to cancel. Screenshot confirmation emails, save order numbers, and retain copies of any communication with IRL support.
Ignoring continued charges after cancellation
If you see a charge on your statement after cancellation, contact your payment provider immediately rather than waiting. The sooner you report it, the faster your bank can investigate and reverse the charge.
Pricing and subscription tiers
Understanding IRL's pricing structure helps you determine what refund you might be entitled to.
| Subscription tier | Monthly cost (SGD) | Annual cost (SGD) | Key features |
|---|---|---|---|
| Free | $0 | $0 | Basic event browsing, profile creation |
| Premium | $9.99 | $79.99 | Event creation, prioritised listings, analytics |
| Pro | $19.99 | $199.99 | Unlimited events, advanced analytics, priority support |
| Enterprise | Contact sales | Contact sales | Custom features, dedicated account manager |
If you subscribed to Premium or Pro and cancel within your statutory refund window, you are entitled to a full refund. Yafee recommends requesting a refund immediately if you have not used the service meaningfully.
Comparing your cancellation options
Choose the cancellation method that best suits your situation.
| Method | Speed | Easiest for whom? | Refund likelihood |
|---|---|---|---|
| Apple App Store cancellation | Immediate | iPhone and iPad users | High (within 14 days) |
| Google Play Store cancellation | Immediate | Android users | High (within 48 hours) |
| Direct IRL support contact | 1 to 3 business days | Users who paid directly by card | Medium (depends on company goodwill) |
| Bank chargeback | 15 to 30 days | Users who face refusal from IRL | High (if supported by documentation) |
| CASE mediation | 30 to 60 days | Users escalating formal disputes | Moderate (depends on complaint strength) |
Most users will resolve cancellation and refund issues via Apple or Google within days. If IRL refuses, escalate to your bank or CASE, where Yafee has seen successful outcomes for well-documented complaints.
Contact information and escalation
If you need to escalate your complaint beyond the cancellation process, use these official contact routes.
Reporting to CASE (Consumers association of singapore)
CASE is Singapore's statutory body for consumer complaints and mediation.
- Website: www.case.org.sg
- Email: [email protected]
- Phone: 6100 0315
- Address: 170 Ghim Moh Road, Singapore 279621
CASE will investigate your complaint against IRL for breaches of the Consumer Protection (Fair Trading) Act and attempt mediation at no cost to you.
Contacting your bank or card issuer
For chargebacks or reversal of unauthorised charges, contact the bank or card company that processed your payment. Most banks in Singapore have dedicated dispute teams and can process chargebacks within 20 to 30 business days. Provide your transaction number, date, and any correspondence with IRL.
Apple and google support escalation
If cancellation or refund does not complete through the app store itself:
- Apple: reportaproblem.apple.com (for app and subscription issues)
- Google: support.google.com/googleplay (search "manage subscriptions" or "request a refund")
Both platforms allow you to request a refund directly from their support teams if cancellation was incomplete or charges were disputed.
Your final checklist for cancelling IRL
Use this checklist to ensure you have completed every necessary step.
- Confirmed which platform you used to subscribe (Apple, Google, or direct card)
- Accessed your subscription settings through the correct method
- Located and tapped Cancel Subscription
- Confirmed the cancellation through email or platform notification
- Verified that the subscription no longer appears as active in your account
- Monitored your bank statement for 7 days to confirm no further charges
- Requested a refund if within your statutory window or if the service was faulty
- Documented all cancellation and refund attempts in writing
- Escalated to CASE, your bank, or the app store if IRL refused to help
Yafee has helped thousands of consumers cancel subscriptions and recover funds through clear, methodical processes like this one. By following these steps and understanding your consumer rights under Singapore law, you protect yourself and ensure that recurring charges do not linger unnoticed.
If you remain uncertain at any point, contact CASE or your bank for free guidance. Your rights as a consumer are backed by law, not by company discretion.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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