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Frequently asked questions
Cancel Humble Choice: The Right Way
How to cancel Humble Choice and keep your claimed games forever
Understanding Humble Choice and why you might cancel
Humble Choice is a monthly subscription service for PC gamers that delivers a rotating selection of titles, permanent access to a digital library vault, exclusive store discounts, and a charitable donation component tied to your spending. You pay once per month or annually and gain immediate access to that month's curated games. The service operates globally, including Singapore, where prices display in USD and convert to SGD at your card's exchange rate.
Cancellation makes sense if you no longer play PC games regularly, find the monthly selection misaligned with your taste, or want to pause spending temporarily. Critically, Humble Choice does not lock you out of games you have already claimed, so cancelling is genuinely risk-free. Your game library remains yours permanently. At Yafee, we help thousands of consumers understand their subscription options, and for Humble Choice, the decision to cancel is straightforward because your claimed titles stay with you forever.
Pricing structure for singapore subscribers
Humble Choice displays all prices in USD. As a Singapore subscriber, you pay via conversion from USD to SGD at your payment processor's live exchange rate. Below are approximate conversions based on current market rates, but your actual charge depends on the date and your bank's conversion margin.
| Plan | Approximate SGD price | Billing period | What you get |
|---|---|---|---|
| Monthly subscription | S$20.20 | Auto-renews each month | Rotating monthly games, Vault access, store discounts, charity support |
| Annual subscription | S$209.20 | Auto-renews once per year | 12 monthly credits plus all monthly benefits |
Annual subscribers save approximately 14 percent compared to paying monthly. If you are unsure about long-term commitment, start with a monthly plan to test the service first.
Should you cancel Humble Choice?
You should cancel if any of these apply: you do not play PC games regularly, you have accumulated a backlog you will not finish, the monthly game selections no longer match your interests, or you are temporarily tight on budget. You should not feel obligated to maintain a subscription you do not use. Cancelling an unused service is a smart financial decision, not a failure. Cancelling does not delete your account or your claimed games, so you lose nothing except future charges.
Your consumer rights and legal protection under singapore law
Your right to cancel Humble Choice is grounded in the Consumer Protection (Fair Trading) Act, Chapter 52A of the Singapore Statutes, which governs all consumer transactions in Singapore, including subscription services purchased by Singapore residents from overseas companies.
Legal position under the consumer protection (Fair trading) act
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription service within 14 calendar days of purchase without penalty, provided Humble Choice has not already begun supplying the service in full. Once you claim games in the current billing cycle, the service is considered partially supplied, and the 14-day cooling-off period ends.
After the 14-day cooling-off period expires, you can cancel at any time by following the standard cancellation procedures outlined below. Your cancellation becomes effective immediately, and future charges cease. However, you do not receive a pro-rata refund for unused days within your current billing cycle unless Humble Choice voluntarily offers one. The company's terms of service govern refund eligibility beyond the statutory 14-day window.
Enforcement and escalation
If Humble Choice refuses to cancel your subscription or continues charging after you have submitted a cancellation request, you may lodge a complaint with the Consumers Association of Singapore (CASE). CASE operates the dispute resolution centre for consumer complaints and can mediate between you and the service provider at no cost to you. Furthermore, if Humble Choice engages in unfair or misleading conduct (such as hidden auto-renewal terms or charging without consent), you may escalate your complaint to the Monetary Authority of Singapore (MAS) if payment fraud is involved, or file a police report if you believe you have been the victim of cheating or fraud.
Yafee recommends documenting all cancellation requests, confirmation emails, and billing statements as evidence should a dispute arise. This creates a clear audit trail that protects your interests if you need to escalate.
How to cancel Humble Choice on the web
The fastest and most reliable way to cancel is through the Humble website using a desktop or mobile browser; the process takes under five minutes.
Step 1: sign in to your Humble account
- Visit humblestorefront.com in your web browser.
- Click the login icon or "Sign In" button in the top-right corner.
- Enter your email address and password.
- If you have forgotten your password, click "Forgot password?" and follow the reset email to create a new one.
Step 2: navigate to your account settings
- Once logged in, look for the gear icon or "Account" link in the top-right menu.
- Click to open your Account Settings dashboard.
Step 3: access your subscription management panel
- In Account Settings, locate and select "Subscriptions" or "Manage My Subscription."
- This section displays your current plan, next billing date, payment method, and cancellation option.
Step 4: submit your cancellation request
- Click "Cancel Subscription" or a similar button beside your active plan.
- Review the cancellation confirmation message. Humble Choice will ask why you are cancelling; this feedback is optional but valued by the company.
- Confirm your cancellation by clicking the final submit button.
Step 5: preserve your cancellation confirmation
- Within minutes, you will receive a confirmation email from Humble to your registered email address.
- Save this email as proof of cancellation. Take a screenshot or forward it to a secure folder for your records.
- Check that the email clearly states your cancellation is complete and that no future charges will occur after your current billing cycle ends.
After cancellation, your access to new monthly games stops, but all games you have already claimed remain permanently in your library. You retain Vault access and store discounts until your current billing cycle ends.
Cancelling Humble Choice via apple app store (iOS)
If you subscribed to Humble Choice through Apple's App Store on an iPhone or iPad, you must cancel through your Apple ID settings, not the Humble website.
Step 1: open iOS settings on your apple device
- On your iPhone or iPad, open the Settings app from your home screen.
- Do not open the Humble Choice app itself.
Step 2: navigate to your subscriptions section
- Scroll down and select "Apps" or "App Store" (depending on your iOS version).
- Tap "Subscriptions" at the bottom of the screen.
Step 3: find and select Humble Choice
- Look through your active subscriptions list for "Humble Choice."
- Tap it to open the subscription details page.
Step 4: cancel your subscription
- Tap "Cancel Subscription" or "Edit Subscription" and then select the cancel option.
- Apple will ask you to confirm; select "Confirm Cancellation."
Step 5: verify cancellation via email
- Apple sends a cancellation confirmation email to your Apple ID email address.
- Save this email as proof. Your subscription ends on your next billing date.
Important: If you subscribed via Apple App Store, Humble Choice cannot cancel your subscription on your behalf from their website. You must complete the cancellation through Apple ID settings. Attempting to cancel via the Humble website will not work if your subscription is tied to Apple's billing system.
Cancelling via google play store (Android)
If you subscribed to Humble Choice through Google Play Store on an Android device, you must cancel through Google Play settings, not the Humble website.
Step 1: open google play store on your android device
- Tap the Google Play Store app on your home screen.
- Do not open the Humble Choice app directly.
Step 2: navigate to your account menu
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions" or "Manage subscriptions."
Step 3: locate Humble Choice in your active subscriptions
- Scroll through the list of active subscriptions and tap "Humble Choice."
- The subscription details page opens, showing your next billing date and renewal cost.
Step 4: cancel the subscription
- Tap "Cancel subscription" at the bottom of the page.
- Google Play may ask why you are cancelling; select a reason or skip this step.
- Confirm your cancellation by tapping the final confirmation button.
Step 5: save your cancellation proof
- Google Play sends a cancellation confirmation email to your Google account email.
- Archive this email in a safe folder for your records.
Like Apple App Store subscriptions, Google Play subscriptions cannot be cancelled via the Humble website. You must use Google Play settings to end the billing relationship with Google. Yafee recommends noting the exact date your subscription ends (typically your next scheduled billing date) so you can verify that no further charges occur.
What happens after you cancel
Understanding the post-cancellation timeline ensures you avoid surprises and confirm that your cancellation took effect correctly.
Immediate changes after cancellation
Your cancellation takes effect instantly. You immediately stop receiving access to new monthly game selections. However, all games you claimed before cancellation remain in your library permanently and are yours to keep. Vault access and store discounts continue until the end of your current billing cycle.
Billing timeline after cancellation
If you cancel mid-cycle (for example, on the 15th of a 30-day billing period), you are not entitled to a pro-rata refund for the remaining 15 days. You keep the games already claimed that month and retain access until the cycle ends. On your next scheduled billing date, no charge occurs; Humble Choice does not renew.
For example, if your monthly subscription renews on the 1st of each month and you cancel on the 20th, you keep that month's games, access ends on the 1st of the following month, and you are not charged again.
Reactivating your subscription
You can reactivate your Humble Choice subscription at any time by logging into your account and selecting "Reactivate" or "Renew Subscription." Your game library remains intact even during cancellation, so you do not lose access to claimed games if you reactivate later. However, you do not receive games claimed during months when your subscription was inactive.
Your account after cancellation
Cancelling Humble Choice does not delete your account. Your email, password, and claimed games library remain accessible. You can log in anytime to download or manage your games. If you ever wish to return, your account is ready to reactivate without re-registration.
Refund eligibility and dispute resolution
Understanding when Humble Choice refunds charges is critical; many users cancel expecting automatic refunds but receive none outside the statutory 14-day window.
Refunds within 14 days of purchase
Under the Consumer Protection (Fair Trading) Act, you are entitled to cancel and receive a full refund within 14 calendar days of your first purchase, provided the service has not been substantially performed. Once you claim games from the current month, the service is considered supplied, and your 14-day cooling-off period ends. If you cancel within 14 days before claiming games, you may be eligible for a full refund. Submit a refund request to Humble Choice support with your order confirmation and cancellation email.
Refunds after 14 days
After 14 days, Humble Choice's refund policy depends on their terms of service and whether you can demonstrate a breach of contract or service failure. Standard cancellation does not trigger a refund for unused days in your current billing cycle. You are only refunded future charges (charges scheduled after your cancellation date), which automatically cease.
Disputing unauthorised charges
If Humble Choice continues charging after you submitted a cancellation request, contact them immediately via email to their support address and request a refund for erroneous charges. Provide your cancellation confirmation email and a screenshot of the disputed transaction. If Humble Choice refuses to refund within 14 days, escalate to CASE (Consumers Association of Singapore) or dispute the charge with your bank or credit card issuer. Your bank can reverse the transaction if Humble Choice cannot prove you authorised the charge after your cancellation date.
Yafee recommends keeping all emails, screenshots, and billing statements as evidence. This documentation strengthens your dispute case if Humble Choice or your bank requests proof of cancellation.
Common mistakes when cancelling Humble Choice
Cancellation is straightforward, but a few common errors can delay or prevent your request from taking effect. Avoid these pitfalls to ensure a clean exit.
Confusing account deletion with subscription cancellation
Many users believe that cancelling their subscription deletes their account. This is false. Cancelling your Humble Choice subscription stops recurring charges but leaves your account intact and your games accessible. Deleting your account is a separate action that removes all your data. If you simply want to stop paying, cancel the subscription. Only delete your account if you never intend to return and are willing to lose your game library access.
Cancelling via the wrong platform
If you subscribed through Apple App Store or Google Play, cancelling via the Humble website will not work. The charge originates from Apple or Google, not Humble directly. You must cancel through your Apple ID or Google Play settings. Yafee emphasises this point because many users waste time cancelling on the Humble website and then receive surprise charges from their app store the following month.
Forgetting to save your cancellation confirmation
After you submit your cancellation, Humble sends a confirmation email. If you do not save this email, you lack proof of cancellation if a dispute arises. Take a screenshot of the email or forward it to yourself with a clear subject line (such as "Humble Choice Cancellation - [Date]"). Save it in a folder dedicated to billing records.
Cancelling too close to your renewal date
If you cancel within hours of your renewal date, your cancellation request may process after the charge posts. Check your next billing date before submitting cancellation. If possible, cancel at least 2-3 days before your renewal date to ensure the system processes your request in time.
Assuming you will receive a pro-rata refund
Many subscriptions offer pro-rata refunds for unused days in the billing cycle. Humble Choice does not. If you cancel mid-cycle, you forfeit the unused portion with no refund. This is stated in their terms of service and is compliant with the Consumer Protection (Fair Trading) Act, which does not require pro-rata refunds outside the 14-day cooling-off period. Accept this before cancelling to avoid disappointment.
Timeline and checklist for cancellation
Use this checklist to track your cancellation and ensure nothing falls through the cracks.
| Action | Timeline | Completed? |
|---|---|---|
| Note your next billing date | Before you cancel | [ ] |
| Submit cancellation request | 2-3 days before renewal | [ ] |
| Receive confirmation email | Within 10 minutes | [ ] |
| Save or screenshot confirmation | Same day | [ ] |
| Verify no charge on renewal date | On your scheduled billing date | [ ] |
| Monitor bank statement for 60 days | Following month | [ ] |
Contacting Humble Choice for support or escalation
If you encounter issues during cancellation or need to dispute a charge, contact Humble directly using the address and methods below.
Primary cancellation and support address
Humble Choice's primary mailing address for cancellation requests and general correspondence is:
Humble Bundle, Inc.
San Francisco, California
United States of America
For formal correspondence, data protection requests, or GDPR-related matters (if applicable to your jurisdiction), Humble Choice also maintains a Dublin address for EU and Irish residents. Nevertheless, as a Singapore subscriber, you should address cancellation requests to the San Francisco address listed above.
Email support and escalation
Yafee recommends contacting Humble Choice support via their website's support portal (humble.com/support) rather than mailing a physical letter. The web portal ensures your message reaches the right department quickly, and you receive a support ticket number for tracking. In your message, include your email address, order number, and a clear statement: "I request immediate cancellation of my Humble Choice subscription effective [today's date]."
If Humble refuses or ignores your cancellation
If Humble Choice does not cancel your subscription within 5 business days or continues charging after you submit a cancellation request, escalate as follows:
- File a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or contact them at 6100 0315.
- Provide CASE with copies of your cancellation request email and Humble's response (or lack thereof).
- If payment fraud is suspected, lodge a report with the Monetary Authority of Singapore (MAS) at mas.gov.sg.
- Dispute the charge with your bank or credit card issuer, citing unauthorised charges after cancellation.
Consequently, escalation to CASE or your bank is a last resort after you have made good-faith efforts to resolve the issue directly with Humble Choice. Yafee has helped thousands of consumers cancel subscriptions globally, and we recommend exhausting direct communication first.
Key takeaways and next steps
Cancelling Humble Choice is risk-free because your claimed games remain yours permanently. You lose nothing except future charges. Follow the steps specific to your subscription platform (web, Apple App Store, or Google Play), save your confirmation email, and monitor your account on your next billing date to confirm the cancellation took effect. In accordance with the Consumer Protection (Fair Trading) Act, you have the right to cancel at any time; Humble Choice cannot prevent or penalise your decision after the initial 14-day period.
If you are unsure about cancellation or face resistance from Humble Choice, Yafee recommends contacting CASE immediately. Furthermore, if you plan to return in the future, reactivating your subscription is simple and your game library awaits you. Yafee has helped thousands of consumers cancel subscriptions and secure refunds; our support framework is here to guide you through every step. For additional assistance with this or any other subscription cancellation, visit Yafee.com today.