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Frequently asked questions
Cancel Geoguessr: The Right Way to Stop Billing
How to cancel Geoguessr and stop paying for your subscription today
What is Geoguessr and why you might want to cancel
Geoguessr is an online geography game that places you in random Street View locations and asks you to identify where you are on a map. The free version includes daily play limits and basic features. Paid subscriptions unlock unlimited rounds, multiplayer challenges, and premium tools to build your geography knowledge. If the subscription no longer fits your budget or interests, you can cancel at any time without penalty. This guide walks you through every cancellation method and explains your consumer protections under Singapore law.
Free and paid plans explained
Geoguessr offers a free tier with daily limits on how many rounds you can play. Paid plans, typically labelled Pro Basic and Pro Unlimited, remove these caps, add multiplayer modes, and let you create custom challenges. You can choose monthly, quarterly, or annual billing cycles depending on your preference and region. Most cancellations happen when players lose interest, run out of free time, or decide to reduce subscription spending. Whatever your reason, Yafee helps thousands of subscribers navigate cancellation without confusion or surprise charges.
Your consumer rights and what they mean for you
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a paid subscription service if the provider fails to meet agreed standards or if billing practices are unclear or deceptive. Geoguessr's refund policy aligns with these protections: monthly subscriptions offer a 14-day refund window from the date of purchase, and annual plans allow 30 days. If Geoguessr refuses to honour a valid refund or continues to bill you after cancellation, you can escalate to the Consumer Association of Singapore (CASE) for mediation and dispute resolution.
Your legal position
You have the right to cancel any subscription without giving a reason. You are entitled to a refund if you cancel within the timeframe set by Geoguessr's refund policy (14 days for monthly plans, 30 days for annual). If the provider refuses, contact CASE. You do not owe a cancellation fee, and Geoguessr must confirm your cancellation in writing via email. Knowing these rights empowers you to cancel confidently and pursue a refund if something goes wrong.
What happens to your account after cancellation
After you cancel, your subscription access continues until the end of your current billing period. You retain full access to all premium features you have already paid for. Once your billing period ends, your account reverts to the free tier with daily play limits. Geoguessr does not delete your account or game history; you can log back in anytime to access your profile and any saved games or statistics. No further charges will be applied after cancellation takes effect.
How to cancel via the Geoguessr website
If you subscribed directly through Geoguessr's website using a credit card or digital wallet, you cancel from your account dashboard. This is the most straightforward method and gives you instant visibility of your refund eligibility and cancellation status.
- Visit the Geoguessr website and log into your account.
- Use the email address and password you registered with.
- If you have forgotten your password, click "Forgot password" on the login page and follow the reset link in your email.
- Navigate to your profile or account settings, usually found in the top-right corner.
- Look for a menu icon (three horizontal lines), a gear icon, or a link labelled "Profile," "Settings," or "Account."
- Select "Your subscription," "Billing," or "Subscription management."
- This section displays your current plan, next renewal date, and the amount you are charged each billing cycle.
- Click "Cancel subscription" or "End membership."
- Geoguessr may ask you to select a reason for cancellation (for example, "Lost interest" or "Too expensive"). This feedback is optional and does not affect your cancellation.
- Confirm your cancellation by clicking the final confirmation button.
- Geoguessr will send a cancellation confirmation email within minutes. Save this email as proof in case you need to dispute a charge with your bank or payment provider later.
- Verify your access continues until the end of your current billing period.
- Log back into your account to confirm you can still play unlimited rounds. Your premium features remain active until your billing period expires.
How to cancel if you subscribed via apple app store or google play
If you subscribed through your iPhone, iPad, or Android device, Apple or Google manages your billing directly, not Geoguessr. You must cancel through your device's app store settings to stop recurring charges.
Cancel via apple app store (iOS)
- Open the Settings app on your iPhone or iPad.
- Scroll down and tap "App Store."
- Tap your profile icon in the top-right corner, then tap "Account."
- You may be prompted to authenticate with Face ID, Touch ID, or your Apple ID password.
- Select "Subscriptions."
- All active subscriptions linked to your Apple ID appear here.
- Find and tap "Geoguessr" in the list.
- If you have multiple subscriptions, scroll through the list to locate it.
- Tap "Cancel Subscription" or "Cancel Free Trial" if applicable.
- A confirmation message appears showing your cancellation date.
- Check for a cancellation email from Apple within 24 hours.
- Save this email as proof of cancellation.
Cancel via google play (Android)
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner.
- Tap "Manage my subscriptions" or "Subscriptions."
- All active subscriptions linked to your Google account appear here.
- Select "Geoguessr" from the list.
- The subscription details page opens, showing your plan, renewal date, and billing amount.
- Tap "Cancel subscription."
- A confirmation screen appears asking you to confirm the cancellation.
- Confirm by tapping "Yes, cancel" or the equivalent button.
- Google Play sends a cancellation confirmation email to your registered email address.
- Verify cancellation in your email inbox.
- Google and Apple may take up to 24 hours to process the cancellation, but most complete within minutes.
Refund timeline and what to expect after cancellation
Your refund timeline depends on when you cancel relative to your billing cycle and which payment method you used. Geoguessr and Yafee recommend cancelling as early as possible if you know you want to stop paying, because refunds are only guaranteed within the specified window.
Refund eligibility and timing
If you cancel within 14 days of purchasing a monthly subscription, you are entitled to a full refund. For annual plans, the refund window extends to 30 days from purchase. After these periods, refunds are at Geoguessr's discretion unless you have a valid consumer complaint (for example, service failure or misleading billing). Refunds to credit cards typically appear within 5 to 10 business days; refunds to digital wallets like Apple Pay or Google Pay may appear faster. If you subscribed via an app store, refund processing time depends on Apple or Google, which can take 10 to 14 business days.
No charges after your cancellation date
Once your cancellation takes effect, Geoguessr will not charge you again. Your access continues until your paid billing period ends, then your account automatically downgrades to the free tier. If a charge appears after your cancellation confirmation date, contact Geoguessr support immediately with your cancellation email as proof. If Geoguessr does not refund the erroneous charge within 14 days, file a dispute with your bank or payment provider and escalate to CASE.
Pricing and plan comparison
Understanding Geoguessr's pricing helps you decide whether to cancel or switch to a lower-tier plan. Yafee has gathered the current pricing structure for subscribers in Singapore.
| Plan | Monthly cost | Annual cost | Key features | Refund window |
|---|---|---|---|---|
| Free | Free | Free | Daily play limit, basic features | N/A |
| Pro Basic | SGD 5-8 per month | SGD 40-60 per year | Unlimited rounds, limited multiplayer | 14 days |
| Pro Unlimited | SGD 10-12 per month | SGD 80-100 per year | Unlimited rounds, full multiplayer, challenge creation | 14 days (monthly) / 30 days (annual) |
Prices vary by region and may be updated by Geoguessr without notice. Visit the Geoguessr website to confirm current pricing for your account. If you find a lower-cost plan suitable, you may be able to downgrade instead of cancelling entirely, which lets you keep your account and game history.
Common mistakes to avoid when cancelling
Cancelling a subscription can feel straightforward, but a few missteps can leave you confused or at risk of unexpected charges. Yafee has seen these errors repeatedly, and we want to help you avoid them.
Mistake 1: cancelling in the app instead of through account settings
Some users mistakenly delete the Geoguessr app from their device, thinking this stops the subscription. It does not. Deleting the app does nothing to cancel your subscription; charges continue until you explicitly cancel through your account dashboard or app store settings. Always cancel through your Geoguessr account or the relevant app store, not by deleting the app.
Mistake 2: failing to save your cancellation confirmation
After you cancel, Geoguessr sends a confirmation email. Many users delete this email or leave it unread. If a charge appears after your cancellation, this email is your proof of cancellation. Save it in a separate folder, screenshot it, or forward it to yourself with a clear subject line. Do not rely on your memory or Geoguessr's account page, because companies sometimes lose records or disputes arise.
Mistake 3: cancelling too close to your renewal date
If you cancel on the same day your subscription renews, you may still be charged for the next billing cycle. To be safe, cancel at least 48 hours before your renewal date. Your Geoguessr account dashboard shows your next renewal date clearly. Set a phone reminder for two days before to give yourself time to cancel without rushing.
Mistake 4: not checking your refund eligibility
Refunds are only guaranteed if you cancel within the refund window (14 days for monthly, 30 days for annual). If you cancel after this period, you forfeit any refund unless you can prove service failure or deceptive billing. Know your purchase date and plan type before you cancel. If you are outside the refund window, cancelling still stops future charges, but you will not recover money for the current billing period.
What to do if Geoguessr refuses to cancel or refund
In rare cases, Geoguessr may refuse to honour a valid cancellation or refund request. If this happens, escalate systematically using your consumer rights under Singapore law.
Step 1: contact Geoguessr support with written evidence
Email Geoguessr's support team with your cancellation confirmation and a clear description of the problem. Include your account email, subscription plan, and purchase date. Request a written response within 7 days. Keep copies of all emails. If Geoguessr does not respond or refuses without a valid reason, move to the next step.
Step 2: file a dispute with your bank or payment provider
If you paid by credit card, debit card, or digital wallet, contact your bank or payment provider and file a chargeback or dispute. Provide your cancellation email and Geoguessr's refusal as evidence. Most banks process disputes within 30 to 60 days. This step often resolves the issue because companies prioritise disputed charges to avoid penalties.
Step 3: escalate to CASE (Consumer association of singapore)
If Geoguessr and your bank fail to resolve the issue, file a complaint with CASE at www.case.org.sg or by visiting their office. CASE is Singapore's statutory consumer protection body and can mediate disputes, send formal letters on your behalf, and escalate to enforcement agencies if warranted. CASE mediation is free and carries significant weight. Include all evidence: your cancellation confirmation, correspondence with Geoguessr, and your bank's dispute outcome.
After cancellation: your checklist
Once you have cancelled, use this checklist to confirm everything is resolved and no further charges will occur.
| Action | Timeline | Completed |
|---|---|---|
| Received cancellation confirmation email from Geoguessr, Apple, or Google | Within 24 hours | ☐ |
| Saved cancellation email in a dedicated folder or cloud storage | Immediately | ☐ |
| Verified account access still works and premium features remain active until end of billing period | Within 24 hours | ☐ |
| Checked your bank or payment provider account for confirmation of cancellation | Within 48 hours | ☐ |
| Received refund (if within refund window) or verified no charge on next renewal date | 5-14 business days | ☐ |
| Set a phone reminder to check your bank statement on the day after the original renewal date to confirm no charge occurred | Immediately | ☐ |
Should you cancel or keep your subscription
Cancelling is not always the best choice. Yafee recommends considering these scenarios before you decide.
Reasons to cancel
- You no longer play or have lost interest in geography games.
- You are experiencing financial hardship and need to reduce monthly subscriptions.
- You prefer free alternatives or single-purchase games.
- You have found a better value subscription elsewhere.
- The service fails to deliver as promised (for example, frequent bugs or poor multiplayer performance).
Reasons to keep or downgrade instead
- You play regularly and enjoy the unlimited rounds feature.
- The annual plan offers better value than monthly billing, and you plan to play throughout the year.
- You are close to unlocking achievements or completing challenges that matter to you.
- You use Geoguessr in a group or competitive context with friends.
- Geoguessr has offered you a discount to stay (check your email for retention offers after you attempt to cancel).
If cost is your only concern, log into your Geoguessr account and check whether a downgrade option exists. Some providers let you switch from Pro Unlimited to Pro Basic without cancelling entirely, preserving your account history and reducing your monthly cost. This approach often provides better value than cancelling and restarting later.
How yafee can help you cancel with confidence
Cancelling a subscription should not involve stress, confusion, or surprise charges. Yafee is a contract law and consumer rights advisory service that has helped thousands of subscribers across Singapore cancel Geoguessr, Netflix, Spotify, Adobe, and dozens of other recurring payment services. Our guides break down the legal framework, explain your rights under the Consumer Protection (Fair Trading) Act, and walk you through every cancellation method step by step. Whether you are cancelling via the website, app store, or need to file a dispute with CASE, Yafee gives you the information and confidence to act.
Visit Yafee.com today for guides on cancelling any subscription service. Yafee also provides template letters for disputing charges, timelines for refunds by payment method, and tips for avoiding hidden renewal traps. Our team understands Singapore's consumer law and can point you toward CASE or other enforcement bodies if a company refuses to honour your cancellation. Yafee is committed to protecting your right to cancel without penalty, and we make the process simple and transparent.
Contact details and mailing addresses
If you need to cancel by post or have a formal complaint, use the following addresses. The Stockholm address is Geoguessr's confirmed corporate headquarters and accepts postal cancellation requests. The Tampa address is referenced by third-party services but is not officially confirmed by Geoguessr as a cancellation contact point.
| Office | Address | Purpose |
|---|---|---|
| Stockholm (confirmed) | Geoguessr AB, Sveavägen 61, 113 50 Stockholm, Sweden | Postal cancellations and formal complaints |
| Tampa (unconfirmed) | Third-party services reference: Tampa, Florida, USA | Billing and legal matters (not verified by Yafee) |
| CASE Singapore | 60 Eu Tong Sen Street, Unit 06-01, Singapore 059804 | Consumer disputes and escalations |
If you send a cancellation letter, use registered post or tracked mail so you have proof of delivery. Include your full name, account email, subscription plan, purchase date, and a clear statement that you want to cancel and request a refund if applicable. Allow 10 business days for a response. If Geoguessr does not acknowledge your letter or refuses your cancellation, escalate to CASE with a copy of your postal receipt and Geoguessr's response or lack thereof.
Cancelling Geoguessr is your consumer right under Singapore law, and you have multiple safe, documented ways to do it. Yafee has helped thousands of consumers navigate subscription cancellations without confusion or surprise charges, and we want to ensure you succeed too. Whether you cancel via the website, app store, or postal mail, save your confirmation, verify no further charges occur, and escalate to CASE if Geoguessr refuses. Visit Yafee.com for templates, timelines, and guidance on any subscription service you want to cancel with confidence.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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