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Frequently asked questions
Cancel The Farmer'S Dog: Step-by-Step Guide
How to cancel The farmer's Dog subscription in singapore: your complete legal guide
What is The farmer's Dog and why cancellation matters
The Farmer's Dog is a subscription service that delivers fresh, portioned meals for your dog, formulated to match your pet's age, weight, activity level, and specific health needs. Each box contains meals prepared from human-grade ingredients and arrives refrigerated and ready to serve. If you've decided this service no longer aligns with your budget, your dog's dietary requirements, or your preferences, you have clear cancellation rights under Singapore law. At Yafee, we guide you through every cancellation method, timeline, and consumer protection safeguard so you exit cleanly without unexpected charges or disputes.
Common reasons to cancel The farmer's Dog
You might cancel because your dog requires a specialised diet due to health conditions, the recurring cost no longer fits your household budget, your pet prefers a different food brand, or you've found a more affordable local alternative. Some customers choose to pause their subscription instead of cancelling outright if they plan to resume service within a few months. Whatever your reason, you deserve a transparent, friction-free cancellation process that respects your consumer rights.
Why cancellation timing directly impacts your wallet
The Farmer's Dog operates on an automatic billing cycle. If you cancel after your payment has been processed, you will be charged for the next delivery even if you attempt to stop it. Most cancellations take effect immediately, but boxes already dispatched and in transit will still arrive and be charged to your account. Consequently, Yafee recommends you cancel at least 5 business days before your next scheduled delivery date to avoid unwanted charges and ensure a clean break from the service.
Your consumer rights under singapore law and escalation routes
Singapore's Consumer Protection (Fair Trading) Act is your legal foundation when dealing with subscription services like The Farmer's Dog.
What the consumer protection (Fair trading) act protects
Under this legislation, any product supplied to you must be safe, fit for purpose, and match the description provided at the time of purchase. Furthermore, the supplier must communicate billing terms, payment schedules, and cancellation policies honestly and clearly. If The Farmer's Dog delivers food that harms your dog, arrives damaged, or fails to meet the agreed specifications, you have legal grounds to request a full refund, replacement, or credit against future purchases.
- Products must be safe for consumption by your pet and suitable for the intended purpose.
- Meals must match the description, quality, and nutritional profile advertised when you subscribed.
- If a product causes harm or fails these standards, you can demand a refund or replacement without penalty.
- The company must disclose all billing cycles, charges, and cancellation procedures in clear, upfront language.
- You retain the right to cancel without penalty if the company breaches these obligations.
Your legal position
You are not obligated to continue paying for a service you no longer want, provided you follow the correct cancellation procedure. If The Farmer's Dog continues to charge you after you have submitted a valid cancellation request, you have the right to dispute those charges and seek recovery through the company's internal dispute process or through external regulatory bodies. Singapore law presumes the company has received and processed your request if sufficient time has passed and you have documentary evidence of submission.
How to escalate if The farmer's Dog refuses your cancellation
If The Farmer's Dog declines your cancellation request, fails to stop charges, or ignores your communication, escalate formally. Begin by gathering all documentation: order confirmation emails, payment receipts, delivery photographs, veterinary records if applicable, and copies of every email or message exchanged with customer support. Contact The Farmer's Dog support team in writing and request a written response within 7 calendar days explaining their refusal. If they do not respond or continue to charge you, file a formal complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0315. CASE will investigate the dispute and mediate on your behalf at no cost. Yafee advises keeping a detailed, timestamped log of every interaction to strengthen your case significantly.
How to cancel The farmer's Dog: step-by-step methods
You can cancel via three primary channels: your online account dashboard, direct contact with customer support, or through your device's subscription manager if you subscribed via an app.
Cancel via the website or mobile app account dashboard
- Log in to your Farmer's Dog account using your registered email address and password on the website or app.
- Navigate to your Account Settings or Subscription Management area (typically located in the top menu bar or hamburger navigation icon).
- Select your active subscription and click "Manage Subscription" or "View Plan Details."
- Locate the "Cancel Subscription" button and click it.
- Read any final retention offer carefully; you may be offered a discount or pause option instead of cancellation.
- If you wish to proceed with cancellation, confirm that you understand no further charges will occur.
- Provide your cancellation reason if prompted (optional feedback that helps the company improve).
- Review the confirmation screen to verify your cancellation is effective immediately and no future deliveries are scheduled.
- Save or screenshot the confirmation email you receive, which serves as proof of cancellation.
Cancel via email or customer support contact
- Locate The Farmer's Dog customer support contact information on their website or your order confirmation email.
- Compose a clear, professional email stating your intent to cancel and include your account email address or subscription ID.
- Example: "I request cancellation of my subscription effective immediately. My account email is [your email]. Please confirm this cancellation in writing within 7 days."
- Send your request to the primary customer support email address and, if available, request delivery confirmation or read receipt.
- Monitor your inbox closely for a cancellation confirmation email, which you must receive within 5 business days.
- If you receive no response within 7 days, send a follow-up email marking it "URGENT" and reference your original request date.
- Retain all email correspondence as evidence of your cancellation request for dispute purposes.
Cancel via your device's app store subscription manager
- If you subscribed to The Farmer's Dog through the Apple App Store, Google Play Store, or another app marketplace, you can cancel directly through that platform without contacting customer support.
- For Apple devices: Open the App Store, tap your profile icon, select "Subscriptions," find The Farmer's Dog, and tap "Cancel Subscription."
- For Android devices: Open Google Play, tap your profile icon, select "Payments and subscriptions," choose "Subscriptions," find The Farmer's Dog, and tap "Cancel subscription."
- Confirm your cancellation choice and review the effective cancellation date displayed on screen.
- Take a screenshot of the cancellation confirmation page as proof.
- Monitor your device's app store account for a cancellation confirmation email within 24 hours.
What happens after you cancel: billing, refunds, and final deliveries
Understanding what occurs after your cancellation request is critical to avoiding surprise charges and managing your expectations.
When your cancellation takes effect
Most cancellations processed through the website dashboard take effect immediately, meaning no further charges will be applied to your payment method going forward. In accordance with consumer protection standards, any cancellation submitted before your next billing cycle date will prevent that charge from occurring. Nevertheless, if your cancellation is submitted after billing has already occurred, you may be entitled to a refund of that charge depending on The Farmer's Dog's refund policy and the time elapsed since the charge.
What you will receive after cancellation
Any box already dispatched before your cancellation was processed will still arrive and will be billed to your account. It is essential you cancel at least 5 business days before your scheduled delivery to avoid paying for unwanted meals. Once your cancellation takes effect, no new boxes will be prepared or shipped. If a delivery arrives after you have cancelled, contact customer support immediately with your cancellation confirmation email and request a refund or return instructions.
Refund eligibility and timelines
The Farmer's Dog does not offer refunds for meals already delivered and consumed unless the product was damaged, unsafe, or failed to meet specifications. If you are charged after successfully cancelling, you have the right to request a refund of that erroneous charge. Refund requests should be submitted in writing within 30 days of the unwanted charge. Processing typically takes 5 to 10 business days after the company approves your request. At Yafee, we recommend you request refunds in writing so you have documented evidence of the request date and amount.
Pricing and service overview for The farmer's Dog in singapore
Understanding The Farmer's Dog's pricing structure helps you evaluate whether cancellation aligns with your budget and assess any early termination impacts.
| Plan option | Frequency | Estimated cost (SGD) | Portion count | Customisation |
|---|---|---|---|---|
| Starter pack | One-time or weekly | $60-80 | 4 portions (1 week) | Basic diet profile |
| Standard subscription | Bi-weekly | $120-160 | 8 portions (2 weeks) | Full health customisation |
| Premium subscription | Weekly recurring | $150-200 | 7 portions (1 week) | Personalised vet consultation included |
| Monthly plan | Once per month | $480-640 | 30 portions (4 weeks) | Advanced customisation plus rotation |
These prices are approximate and subject to change based on your dog's size, dietary needs, and delivery location within Singapore. Most subscribers find the premium weekly subscription offers the best value and convenience, though the monthly plan delivers marginal savings if you commit long-term.
Common mistakes to avoid when cancelling The farmer's Dog
Cancellation is straightforward when you follow the correct steps, but several costly errors can delay your exit or result in unwanted charges. Protect yourself by being aware of these pitfalls.
Cancelling too late in your billing cycle
If you submit your cancellation request after your billing cycle has completed but before your next delivery ships, you will still be charged for that upcoming box. Consequently, always cancel at least 5 business days before your next scheduled delivery date to ensure the charge does not post. Check your account dashboard to confirm your next delivery date, then mark your calendar 6 days prior as your cancellation deadline.
Confusing "pause" with "cancel"
The Farmer's Dog offers a pause feature that temporarily suspends your subscription for up to 3 months, after which it resumes automatically. If you select "pause" instead of "cancel," your subscription will restart without action on your part, and charges will resume. When you navigate to your subscription settings, select "cancel" explicitly, not "pause," if you do not intend to receive future deliveries.
Failing to document your cancellation
If you cancel via email or customer support without saving confirmation, you have no proof of submission if a dispute arises. Always screenshot or save every cancellation confirmation email and any confirmation numbers provided. This documentation is essential if you need to escalate the matter to CASE or dispute charges later.
Not checking for charges after cancellation
Some customers assume cancellation is complete without verifying that no further charges appear on their bank statement. Monitor your payment method for 2 to 3 billing cycles after cancellation to confirm no erroneous charges occur. If a charge appears, contact The Farmer's Dog immediately with your cancellation confirmation as evidence.
Contacting The farmer's Dog for cancellation and disputes
Knowing the correct contact method and address accelerates your cancellation and strengthens your position if a dispute arises.
Primary cancellation address and contact details
For formal written cancellation or dispute escalation, send correspondence to:
The Farmer's Dog
P.O. Box 201
Varick Street
United States (Singapore distribution handled via registered agent)
Alternatively, use the customer support email address listed on your order confirmation email or The Farmer's Dog website. If no email is provided, visit their website and use the "Contact Us" form to initiate your cancellation request. Always request written confirmation of receipt within 7 days.
An additional corporate address occasionally referenced is 214 Sullivan Street, though this address is typically used for general correspondence rather than formal cancellations. Yafee recommends directing cancellation requests to the primary P.O. Box address to ensure proper handling and documented receipt.
When to keep your subscription: evaluation checklist
Before you cancel, consider whether pausing or adjusting your plan might better serve your needs and your dog's health.
| Keep your subscription if: | Consider cancelling if: |
|---|---|
| Your dog has thrived on The Farmer's Dog meals with visible health improvements | Your dog exhibits signs of digestive upset, allergies, or health decline after eating the meals |
| The cost fits comfortably within your monthly budget | The recurring charge strains your finances or you have found a significantly cheaper alternative |
| You value the convenience and time saved by not preparing fresh meals yourself | You prefer the flexibility of buying food in smaller quantities from local retailers |
| You are unsure about cost and want to test a pause first | You are certain you will not return and want a permanent exit |
| Your veterinarian recommends or approves The Farmer's Dog for your dog's diet | Your vet has recommended a different diet or feeding approach unsuitable for this service |
If cost is your primary concern, contact The Farmer's Dog support to ask whether they offer any loyalty discounts, frequency adjustments, or smaller portion options that might make the service more affordable. Yafee has helped thousands of consumers evaluate whether cancelling truly serves their interests or whether a conversation with the company about pricing flexibility is worth attempting first.
Summary and next steps for cancelling The farmer's Dog
You now understand your cancellation options, your legal rights under Singapore's Consumer Protection (Fair Trading) Act, the billing and refund implications, and the exact steps to exit The Farmer's Dog cleanly. The most reliable cancellation method is through your online account dashboard, which provides immediate confirmation and requires no back-and-forth communication. If you choose to contact customer support, do so in writing and retain all correspondence. Submit your cancellation at least 5 business days before your next delivery to avoid unwanted charges. If The Farmer's Dog refuses to cancel or continues to bill you after a valid cancellation request, escalate to CASE and provide your documented evidence.
At Yafee, we believe every consumer deserves transparency, respect, and a seamless exit from subscription services they no longer need. Your cancellation request is legitimate, your timing is your decision, and the law protects you throughout this process. Follow the steps outlined above, keep your confirmation emails, and do not hesitate to escalate to CASE if the company does not honour your request within 7 days. Yafee has guided thousands of Singapore consumers through subscription cancellations successfully, and you now have the same toolkit and legal confidence they used.