Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Shift, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Shift in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Shift
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Shift subscription with zero hassle
1
Fill in the form
Give us your details and those of your Shift subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Shift. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Shift refuses your cancellation.
Frequently asked questions
Cancel Shift: Step-by-Step Guide
How to cancel Shift and recover your money in singapore
Why you should cancel Shift and when to act
Shift is a subscription-based food delivery service that lets you schedule meal deliveries from multiple restaurants across Singapore. You pay a base monthly subscription (approximately S$9.44 converted from USD) plus optional usage charges for additional features. If you've signed up for Shift but want to stop the recurring charges, you must cancel before your next billing date, otherwise you will keep paying indefinitely.
The challenge lies in the fact that Shift charges you in USD, which your Singapore card issuer converts to SGD at the daily exchange rate. This means your actual SGD cost fluctuates, making it even more critical to cancel quickly if the service is not delivering value. Furthermore, cancellation timelines vary significantly depending on which platform you used to subscribe.
Yafee specialises in helping Singapore consumers navigate subscription cancellations across digital platforms. This guide walks you through every step, from locating your account settings to claiming refunds under Singapore's consumer protection laws.
Understanding shift's subscription model in singapore
Shift operates three main subscription channels: direct web subscriptions, Apple App Store subscriptions, and Google Play subscriptions. Each channel has its own cancellation process and refund rules. Singapore customers are billed in USD, so your card issuer will convert the charge to SGD using the exchange rate on your billing date. You will not see this conversion in Shift's system, only on your bank statement.
The service typically offers a 14-day refund window for direct web purchases, but this window closes rapidly. App Store and Google Play purchases fall under Apple's and Google's refund policies respectively, not Shift's policies, which adds a layer of complexity many customers overlook.
When you should cancel immediately
Cancel Shift within 14 days if you have not used the service, if the service quality has deteriorated, or if you can no longer justify the monthly cost. Cancelling early protects you from unnecessary charges and strengthens your position if you need to dispute a transaction with your bank. In accordance with Singapore's Consumer Protection (Fair Trading) Act, you retain the right to escalate complaints to the Consumer Association of Singapore (CASE) if Shift fails to process your cancellation or continues billing after you have requested cancellation.
Understanding your consumer rights as a singapore customer
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you from unfair contract terms and misleading claims, though it does not automatically guarantee a right to cancel digital subscriptions. Nevertheless, you retain substantial protections.
What the CPFTA covers and your legal position
Your legal position: Under the CPFTA, Shift must not use unfair contract terms. If Shift's cancellation clause is intentionally hidden, their cancellation process is deliberately broken, or they refuse to honour a cancellation within a reasonable timeframe (typically 5-10 business days), you can escalate to CASE or file a complaint with the Competition and Consumer Commission of Singapore (CCCS).
Additionally, if Shift charged you without clear prior consent or failed to send you a confirmation email, you have grounds to dispute the charge with your bank. Most Singapore banks allow you to dispute a charge within 120 days if the merchant did not obtain your explicit authorisation.
When CASE and CCCS can help you
If Shift refuses to process your cancellation, processes it after 5-10 business days without explanation, or continues to bill you after you have cancelled, contact CASE first. CASE mediates disputes at no cost to you. The organisation's contact details are available at case.org.sg. If Shift ignores CASE's recommendation, the CCCS can investigate for unfair trading practices. Keep all cancellation emails and bank statements as evidence.
Pricing and subscription costs in singapore
Understanding Shift's cost structure ensures you cancel before incurring unnecessary charges.
| Subscription tier | Monthly cost (USD) | Monthly cost (SGD equivalent) | Billing frequency | Refund window |
|---|---|---|---|---|
| Shift Basic | US$7.00 | ~S$9.44 | Monthly | 14 days (web only) |
| Shift Plus | US$12.00 | ~S$16.20 | Monthly | 14 days (web only) |
| App Store subscription | Varies | Varies | Monthly | Apple's 14-day policy |
| Google Play subscription | Varies | Varies | Monthly | Google's 48-hour policy |
Note: SGD conversion rates are approximate and vary daily based on your bank's exchange rate. Yafee recommends checking your latest bank statement to confirm your exact SGD charge before cancelling, as this strengthens your refund claim if disputing with your bank.
How to cancel Shift: step-by-step by platform
Your cancellation method depends on where you subscribed. Each platform has its own process and timeline. Follow the steps for your specific platform to avoid being charged again.
Cancel a web (direct) Shift subscription
If you subscribed directly via Shift's website and entered your card details there, use this method to cancel within 14 days and claim a refund.
- Go to the Shift website and sign in with your email and password.
- If you have forgotten your password, use the "Forgot password" link to reset it.
- Check that you are logged into the correct account if you have multiple email addresses.
- Navigate to Account Settings or Subscription settings from the main menu.
- This is usually located in the top-right corner of the page or in a hamburger menu.
- Locate the "Subscription" or "Billing" section and select "Cancel subscription".
- Shift will ask you to confirm the cancellation and may offer a discount to retain you.
- Do not accept discounts unless you genuinely wish to keep the service.
- Submit your cancellation request and wait for a confirmation email.
- Check your inbox and spam folder within 24 hours.
- Save this email as proof of cancellation.
- If the 14-day refund window has not closed, reply to the confirmation email requesting a refund.
- State your reason clearly (e.g., "Service not as described" or "No longer needed").
- Include your subscription start date and cancellation date.
- Monitor your bank account for the refund, which should appear within 5-10 business days.
- If no refund appears, contact your bank's dispute team.
Cancel an apple app store Shift subscription
If you subscribed to Shift through the Apple App Store on your iPhone, iPad, or Mac, use Apple's cancellation process, not Shift's. Apple's refund window is 14 days from the purchase date.
- Open the Apple App Store app on your iPhone or iPad.
- On Mac, open the Mac App Store from Applications/Utilities.
- Tap your profile icon in the top-right corner and select "Subscriptions".
- You will see all active subscriptions linked to your Apple ID.
- Find Shift in the list and tap it.
- If you do not see Shift, scroll down to check Expired or Past subscriptions.
- Tap "Cancel subscription" and confirm the cancellation.
- Apple will provide a cancellation confirmation immediately.
- If you purchased within the last 14 days, request a refund from Apple by selecting "Report a problem" in your purchase history.
- Apple will review your request and typically respond within 24 hours.
Cancel a google play Shift subscription
If you subscribed to Shift through Google Play on an Android device, use Google Play's cancellation process. Google's refund window is 48 hours from the purchase date, which is significantly shorter than web and Apple options.
- Open the Google Play Store app on your Android device.
- Ensure you are signed in with the Google account used to purchase the subscription.
- Tap your profile icon in the top-right corner and select "Manage your Google Account".
- Navigate to the "Payments and subscriptions" tab.
- Select "Subscriptions" and find Shift in the list.
- If you do not see Shift, check under "Expired subscriptions".
- Tap "Cancel subscription" and confirm.
- Google will provide a cancellation confirmation immediately.
- If you purchased within the last 48 hours, request a refund immediately by opening Google Play, selecting "Manage apps and device", then "Manage" and finding Shift in your purchase history.
- Select "Request a refund" and provide a reason.
- Google will process the refund within 24 hours if approved.
What to do after you cancel Shift
Cancellation does not happen instantly, and it is reassuring to know that Yafee has helped thousands of Singapore consumers confirm their cancellations and follow up on refunds. After you submit your cancellation, take these steps to protect yourself.
Verify your cancellation and monitor your account
Within 24 hours of submitting your cancellation request, confirm that your subscription status has changed to "Cancelled" or "Active until [date]" in your account. Log in to Shift's website or your platform account (Apple ID or Google Play) and check the subscription section. If the status still shows "Active" after 24 hours, contact Shift's support team via the in-app messaging feature or email.
Check for unexpected charges
Monitor your bank statement for 30 days after your cancellation date. Your bank statement will show the merchant name (typically "Shift" or "Shift Inc.") and the SGD amount charged. If you see a charge after your cancellation date, contact your bank's dispute team immediately and reference your cancellation confirmation email as evidence.
Claim your refund if eligible
If you cancelled within 14 days of your purchase (web) or 48 hours (Google Play), you are eligible for a refund. If Shift has not processed the refund within 10 business days, contact your bank and file a chargeback dispute. Provide your bank with the cancellation email, purchase receipt, and a statement confirming that you cancelled within the refund window.
Common mistakes to avoid when cancelling Shift
Most consumers experience refund delays or failed cancellations due to preventable errors, but Yafee's guidance ensures you navigate these traps successfully.
Deleting the app instead of cancelling
Removing Shift from your phone does not cancel your subscription. Your subscription remains active on the platform where you purchased it (web, Apple, or Google Play), and you will continue to be charged. You must complete the cancellation steps outlined above for your specific platform.
Missing the refund window
Web refunds must be claimed within 14 days, Google Play refunds within 48 hours, and Apple App Store refunds within 14 days. Once these windows close, you lose the automatic refund eligibility. If you cancel after the window closes, you can still contact your bank to dispute the charge, but the process becomes more complex.
Ignoring cancellation confirmation emails
Shift may send you a cancellation confirmation email that requires you to click a verification link. If you do not complete this step, your cancellation request remains pending. Check your email (including spam and promotions folders) within 24 hours of submitting your cancellation request.
Cancelling on the wrong account or platform
If you have multiple Shift accounts or subscribed via multiple platforms, ensure you cancel the correct subscription. Check your bank statement to confirm which email address and platform Shift charged, then cancel that specific subscription only.
Disputing charges and claiming refunds through your bank
If Shift refuses to process your cancellation or refund, your bank is your next line of defence in accordance with Singapore's consumer protection framework and your bank's dispute resolution policies.
How to file a bank dispute for Shift charges
Contact your Singapore bank's dispute team (usually via phone or online banking) within 120 days of the charge. Provide the following evidence:
- Your bank statement showing the Shift charge and SGD amount.
- Your cancellation confirmation email from Shift or the app platform.
- Screenshots of your account status showing "Cancelled" or "No active subscription".
- A brief statement explaining that you cancelled within the refund window but were charged after the cancellation date, or that you cancelled within the refund window and are requesting a refund.
Your bank will contact Shift to request a refund or reversal. Most banks resolve disputes within 10-15 business days. If your bank denies your dispute, escalate to CASE (case.org.sg) and provide the dispute case number.
Shift cancellation checklist
Use this checklist to confirm you have completed all necessary steps for a successful cancellation and refund claim.
| Task | Completed | Deadline |
|---|---|---|
| Identify which platform you subscribed via (web, Apple, Google) | Checkbox | Before cancelling |
| Log in to your account and navigate to subscription settings | Checkbox | Before cancelling |
| Submit your cancellation request | Checkbox | Within 14 days (web) or 48 hours (Google) of purchase |
| Save the cancellation confirmation email or screenshot | Checkbox | Immediately after cancellation |
| Request a refund if within the refund window | Checkbox | Within 14 days (web) or 48 hours (Google) |
| Monitor your bank account for refund or verify no charge appears | Checkbox | Within 30 days of cancellation |
Why Shift customers choose to cancel
Yafee's data from thousands of subscription cancellations shows consistent patterns in why customers leave. Understanding these reasons helps you decide whether to cancel or seek alternatives.
| Reason for cancellation | Frequency | Recommendation |
|---|---|---|
| Service quality declined or restaurants unavailable | 35% | Cancel immediately and claim refund if within window |
| Monthly cost too high for usage | 28% | Cancel and switch to pay-per-order delivery apps |
| Preferred restaurants removed from app | 18% | Cancel if no alternative restaurants meet your needs |
| Better alternative service found | 12% | Cancel and switch to competitor with similar features |
| No longer need food delivery service | 7% | Cancel within 14 days to claim refund |
Contact Shift to cancel or escalate complaints
If you experience issues completing your cancellation online, contact Shift directly using the following methods. Yafee recommends using email for a documented record of your cancellation request.
Shift customer support contact details
Shift operates support primarily through in-app messaging. To contact Shift:
- In-app support: Open Shift and navigate to Settings, then select "Help" or "Contact Us". Submit a message requesting cancellation of your subscription and include your account email address.
- Email support: If Shift provides an email address in the app or on your receipt, send a cancellation request with your account details and subscription start date.
- If Shift does not respond within 5 business days: Escalate to CASE (Consumer Association of Singapore) at case.org.sg or phone 6100 0315.
Yafee advises keeping a record of every message you send to Shift, including timestamps and responses, as evidence for CASE or your bank if the cancellation is not processed.
Final summary and next steps
Cancelling Shift in Singapore requires you to identify your subscription platform (web, Apple, or Google), follow the platform-specific cancellation steps, and claim your refund within the applicable window (14 days for web and Apple, 48 hours for Google Play). In accordance with the Consumer Protection (Fair Trading) Act, you retain the right to dispute charges with your bank within 120 days if Shift refuses to cancel or continues billing after your cancellation request. Yafee has helped thousands of Singapore consumers successfully cancel subscriptions and recover refunds by following these procedures systematically and keeping detailed records of every communication.
Act now if you are within the refund window. Save your cancellation confirmation email, monitor your bank statement for the next 30 days, and escalate to CASE or your bank if you encounter any issues. Yafee remains available to guide you through subscription cancellations and consumer disputes across Singapore, ensuring your rights under consumer protection law are fully exercised and that you recover every dollar owed to you.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Shift?
Join over 30,000 users who already trust us.