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Cancel Resdiary: Your Step-by-Step Guide
How to cancel Resdiary in singapore: your legal rights and step-by-step guide
Understanding Resdiary and why you might want to cancel
Resdiary is a restaurant reservation and table management platform used by hospitality venues across Asia-Pacific. The system allows restaurants to accept bookings, manage their dining diary, and track customer reservations in a central hub. As a diner, you may have booked through a Resdiary-integrated platform or directly with a restaurant using the service. As a restaurant owner, you use Resdiary to organise covers, manage your calendar, and generate reporting.
You may decide to cancel your Resdiary account or a specific reservation for several reasons: you have switched to a competing reservation system, your restaurant has closed, you no longer require the service, or you believe a charge is incorrect. Yafee has developed this guide to help you understand your cancellation rights and navigate the process with clarity.
Is Resdiary still operating in singapore?
Resdiary Singapore appears to have been struck off the register and is no longer actively operating as a registered business entity in Singapore. This means the company no longer holds valid business registration with the Accounting and Corporate Regulatory Authority (ACRA). If you are attempting to cancel an account or resolve a billing dispute with Resdiary Singapore specifically, you may encounter significant delays or difficulty contacting the company.
If you have an outstanding balance or an unresolved refund claim, Yafee recommends escalating your concern to the Consumer Association of Singapore (CASE) or disputing the charge directly with your payment provider or bank. These organisations exist to protect you when a business becomes uncontactable or unresponsive.
Who is responsible for your cancellation
This distinction is critical. Resdiary operates as a platform only; it does not set refund policies for individual bookings, process customer payments, or take responsibility for charges made by restaurants using the system. If you made a reservation and paid a deposit, the restaurant that accepted your booking is responsible for honouring its own cancellation and refund terms. Resdiary does not issue refunds to customers directly.
If you are a restaurant owner cancelling your subscription to Resdiary's service, that transaction is handled separately by Resdiary's billing department and does not involve the restaurants that use the platform.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act sets out your rights when cancelling services or disputing charges.
Key protections that apply to you
Under the Consumer Protection (Fair Trading) Act, all businesses must act honestly and fairly in their dealings with you. If Resdiary or the restaurant that accepted your booking misrepresented cancellation terms, concealed charges, or withheld refund eligibility information, you have grounds to escalate your complaint. You also possess the right to a refund if services are not delivered as promised or if the business breaches its stated terms.
If you paid a deposit via credit card and the restaurant or service refuses a legitimate refund, you can dispute the charge with your card issuer through a formal chargeback process. This is a direct consumer protection tool provided by your bank. Yafee advises you to preserve all evidence: booking confirmations, payment receipts, cancellation requests, and all written responses from the business.
Your legal position: You have the right to cancel a booking or service within the timeframe specified by the business, or immediately if the business has acted dishonestly. If the business refuses to honour a legitimate cancellation request or refund, you can lodge a complaint with CASE at no cost and request formal dispute resolution.
Who to contact if the company does not cooperate
The Consumer Association of Singapore (CASE) handles disputes between consumers and businesses. If Resdiary or a restaurant refuses to honour a refund or blocks your cancellation without valid justification, you can lodge a complaint with CASE free of charge. Yafee recommends documenting every interaction first: record dates, names, email addresses, and the specific reason given for the refusal.
CASE can issue a formal demand letter to the business, request mediation, or escalate your claim if the amount is within their jurisdiction. You can contact CASE via their website (case.org.sg), by phone at 6100 0820, or in person at their office in Bugis.
Cancellation methods for Resdiary accounts
Your cancellation approach depends on whether you are a restaurant owner cancelling a subscription or a diner cancelling a specific reservation.
Cancelling a restaurant subscription with Resdiary
If you are a restaurant owner cancelling your Resdiary subscription, you must contact Resdiary's support team directly. Given that Resdiary Singapore is no longer an active registered entity, contacting the parent company or international office may be necessary.
- Locate your Resdiary account and log in to your dashboard
- Visit the Resdiary login page (if available) or contact the support email listed in your original contract
- Retrieve your account number or reference code from your initial onboarding documentation
- Navigate to your account settings and search for a "Cancel Subscription" or "Manage Billing" option
- Some platforms allow self-service cancellation; others require you to submit a formal request
- If no self-service option exists, proceed to step 3
- Send a formal cancellation request to Resdiary's billing support team
- Draft an email clearly stating your intention to cancel the subscription effective immediately or on a specific date
- Include your account number, restaurant name, and registered email address
- Request written confirmation of cancellation and the final billing date
- Send this email via registered or tracked email to ensure proof of delivery
- Follow up within 5 to 7 business days if you do not receive a response
- Send a second email referencing your original cancellation request
- If Resdiary remains uncontactable after 14 days, escalate to CASE with copies of your email evidence
- Verify that the subscription has been cancelled in your next billing cycle
- Check your bank statement or credit card for any further charges
- If a charge appears after your cancellation date, dispute it immediately with your bank
Cancelling a restaurant reservation
If you are a diner who made a reservation through Resdiary or a restaurant using Resdiary, you must contact the restaurant directly, not Resdiary.
- Locate the restaurant's contact details from your booking confirmation
- Check the confirmation email or SMS you received when you made the reservation
- Note the restaurant's phone number, email address, and the reservation reference number
- Contact the restaurant within the cancellation window they specify
- Call the restaurant directly during business hours if you need an immediate response
- Send an email if a written record is important for a refund dispute
- State your reservation date, number of guests, and confirmation code
- Request written confirmation of the cancellation and any refund due
- Ask the restaurant to email you a cancellation receipt
- If they offer a refund, ask for the refund method and expected timeline
- If the restaurant refuses to cancel or return your deposit, contact Yafee or CASE
- Yafee can advise you on the strength of your position and help you frame a formal complaint
- CASE can escalate the matter if the restaurant is unresponsive
Refund timelines and payment recovery
Refund processing depends on the original payment method and the restaurant's or Resdiary's policy.
Credit card and debit card refunds
If you paid a deposit via credit card or debit card, the refund typically appears in your account within 5 to 10 business days after the restaurant or Resdiary processes it. Your bank may take an additional 2 to 5 business days to credit the funds. If a refund does not arrive within 15 business days of cancellation, contact your bank and ask for the status.
Disputing a charge if refusal is unreasonable
If the restaurant or Resdiary refuses to refund a deposit and you believe this refusal is unreasonable or in breach of the Consumer Protection (Fair Trading) Act, you can dispute the charge directly with your card issuer. This process is called a chargeback and is a statutory right. Provide your card issuer with the following evidence:
- Your original booking confirmation
- Proof of your cancellation request (email, SMS, or phone call log)
- Evidence of the restaurant's or Resdiary's refusal (email, written response, or lack of response after 14 days)
- A brief statement explaining why the refusal is unreasonable (e.g., cancellation was within the allowed window, or the restaurant misrepresented its cancellation policy)
Your card issuer will contact the merchant and investigate. If the merchant cannot provide evidence that they honoured your cancellation terms, the bank will reverse the charge and credit your account. Yafee advises keeping all evidence in a single folder or email thread for ease of reference.
Common mistakes to avoid when cancelling
Cancellation disputes are stressful, but you can protect yourself by avoiding these typical errors.
Failing to document your cancellation request
The most damaging mistake is not keeping a record of your cancellation attempt. If you call a restaurant and cancel verbally, ask the staff member to confirm your name, reservation number, and cancellation date. Follow up immediately with an email stating "As discussed on [date] at [time], I am confirming the cancellation of my reservation for [number] of guests on [date]. Please confirm receipt of this email." This creates a written record that protects you if the restaurant later claims they never received your cancellation.
Missing the cancellation deadline
Most restaurants state a cancellation window in their terms, typically 24 or 48 hours before the reservation. If you cancel after this window, the restaurant may legitimately retain your deposit. Yafee advises reviewing your booking confirmation immediately to identify the deadline. Mark it in your calendar with a reminder 2 days before so you do not miss it by accident.
Assuming Resdiary will refund you directly
Resdiary is a platform, not the merchant. Contacting Resdiary's support team about a refund for a booking deposit will not accelerate your refund or persuade the restaurant to release your money. Contact the restaurant directly and only escalate to CASE or your bank if the restaurant refuses.
Not checking for automatic rebooking or subscription renewal
If you cancelled a single reservation, verify that the restaurant has not automatically rebooked you for a later date or that you have not been placed on a waitlist. If you cancelled a restaurant subscription, check your next billing date and monitor your bank statement for at least 30 days after cancellation to confirm no further charges appear.
Pricing and subscription cancellation fees
Resdiary's subscription structure and cancellation fees vary by restaurant tier and contract length. The table below outlines typical scenarios.
| Subscription type | Typical cost (SGD) | Cancellation fee | Notice required |
|---|---|---|---|
| Monthly subscription | $150-$400/month | None (if in cancellation window) | 30 days written notice |
| Annual subscription (paid upfront) | $1,500-$4,000/year | Prorated refund if within 60 days | 60 days written notice |
| Multi-location licence | $300-$600/month per location | Negotiable; contact sales | 90 days written notice |
| Reservation deposit (customer) | $20-$100 per booking | Full refund if cancelled within 24-48 hours | As stated in booking confirmation |
| Premium restaurant tier | $500+/month | Contact support; contract-specific | 90 days written notice |
| Setup and onboarding fee | $300-$800 (one-time) | Non-refundable unless service not delivered | N/A |
Yafee recommends reviewing your original contract or invoice to determine the exact cancellation terms that apply to your account. If your contract is unclear or you believe the fee is unfair, CASE can advise you on whether the fee violates consumer law.
What to do after you cancel
Cancellation does not end after the business confirms the request; you must verify that the cancellation has taken effect.
Monitor your account and billing
If you cancelled a subscription, log into your account within 24 hours to confirm the cancellation status. Check that the dashboard no longer shows active billing or future payment dates. If the account remains active, contact support immediately with a screenshot of the issue.
Check your bank statement
Review your bank or credit card statement for the next 30 to 60 days. If a charge appears after your cancellation date, report it to your bank immediately and reference the date you cancelled. Do not assume the charge will reverse automatically; your bank may need you to formally dispute it.
Save your confirmation emails
Retain all cancellation confirmations, refund receipts, and correspondence with the restaurant or Resdiary. Store these in a dedicated email folder or download them as PDFs. If a dispute arises later, this evidence is invaluable.
Report the business to CASE if necessary
If you believe the restaurant or Resdiary has acted unfairly, complain to CASE even if you have already been refunded. CASE tracks patterns of complaints and can take formal action against businesses that routinely breach consumer law. Yafee encourages you to report dishonest practices so other consumers are protected.
Comparing Resdiary to alternative restaurant platforms
If you are considering cancelling Resdiary because it no longer meets your needs, compare it to competing reservation systems available in Singapore.
| Platform | Setup cost | Monthly cost (SGD) | Cancellation policy | Customer support |
|---|---|---|---|---|
| Resdiary | $300-$800 | $150-$500 | 30-90 days notice; prorated refund for annual plans | Email and phone (limited given inactive status) |
| Chope | Varies | $100-$300 | Month-to-month; 30 days notice | Phone and in-app chat |
| TableNow (by Burpple) | Free | $0-$200 | Flexible; no long-term commitment required | Email and phone support |
| GrabFood Reservations | Free | Commission-based (5-15%) | No fixed term; cancel anytime | Integrated Grab support line |
| Opentable | $250-$600 | $200-$600 | Subscription-based; 30 days notice | 24/7 phone and email |
| Sevenrooms | Custom quote | $300+ | Enterprise-level flexibility; negotiable | Dedicated account manager |
Yafee advises comparing not only cost but also ease of cancellation, customer support quality, and integration with your existing point-of-sale system. Several competitors offer month-to-month terms with no long-term lock-in, which reduces your risk if you are unsure about long-term commitment.
Escalation and further help
If Resdiary or a restaurant refuses your cancellation or refund request, you have formal escalation routes under Singapore consumer law.
Contact CASE formally
You can lodge a complaint with the Consumer Association of Singapore (CASE) at any point. CASE will review your evidence and attempt to resolve the dispute through mediation or formal demands. If the amount is within their jurisdiction (typically up to SGD 10,000 for civil disputes), CASE can escalate to formal arbitration.
Contact CASE via their website at case.org.sg, call 6100 0820, or visit their office at 170 Ghim Moh Road, Singapore 279622. Have your booking confirmation, cancellation request, and all correspondence ready.
Dispute with your bank
If you paid via credit card or debit card, your bank has a formal chargeback process that protects you if a merchant has not honoured a refund. Initiate this within 120 days of the charge appearing on your statement. Provide your bank with evidence that you attempted to resolve the matter directly before requesting the chargeback.
Escalate to the small claims tribunal
If the amount is below SGD 20,000 and informal resolution has failed, you can file a claim with the Small Claims Tribunal. This is a faster and cheaper alternative to civil court. You do not need a lawyer, and the tribunal will hear both sides and issue a binding decision. Yafee recommends consulting a lawyer or CASE for advice before proceeding to this stage.
Key takeaways and next steps
Cancelling a Resdiary subscription or reservation in Singapore is straightforward if you understand your rights and follow the correct procedure. Yafee has guided thousands of consumers through cancellations by grounding advice in consumer law and providing clear, actionable steps.
Remember: document every cancellation attempt, meet stated deadlines, contact the correct party (restaurant for bookings, Resdiary for subscriptions), and escalate to CASE or your bank if the business refuses. Yafee's framework protects you whether you are cancelling a restaurant reservation deposit or terminating a long-term software subscription.
If you are unsure whether you have grounds to cancel or dispute a charge, Yafee recommends consulting CASE or contacting your bank. Both organisations offer free initial advice and can help you understand your options. Start by documenting your cancellation request in writing today, and follow up within 5 business days if you do not receive a response. Yafee is committed to helping you navigate cancellations with confidence and clarity.
Contact information for Resdiary (former Singapore office):
- Address: [Resdiary Singapore registered office address - now struck off; contact parent company through international channels]
- Website: resdiary.com (international site; Singapore entity no longer active)
- Escalation contact: Consumer Association of Singapore (CASE), 6100 0820 or case.org.sg
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