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Frequently asked questions
Cancel Kencko: The Right Way
How to cancel Kencko and end your smoothie subscription in singapore
Understanding Kencko and why you might cancel
Kencko delivers pre-portioned, organic smoothie packs to your door on a recurring schedule. You blend the ingredients at home, and the subscription renews automatically each month or bi-weekly unless you pause or cancel. Consequently, understanding your cancellation rights and the steps to execute them protects your wallet and respects your consumer position under Singapore law.
How kencko's subscription model works
Kencko operates a fully flexible subscription service. You select your delivery frequency (monthly, bi-weekly, or one-time), choose your smoothie varieties, and Kencko charges your payment method on each billing cycle. You manage your account through the Kencko website or via your Apple App Store or Google Play Store app if you subscribed through mobile.
Pricing in Singapore reflects USD-to-SGD conversion plus international shipping costs. International orders face additional freight fees that domestic US customers do not. Your account dashboard displays your next billing date and allows you to pause, modify, or cancel at any time before that date processes.
Subscription plans and pricing
| Plan type | Delivery frequency | Approximate SGD price range | Cancellation flexibility |
|---|---|---|---|
| Monthly subscription | Every 30 days | SGD 60-85 | Cancel or pause anytime before next billing |
| Bi-weekly subscription | Every 14 days | SGD 65-100 | Cancel or pause anytime before next billing |
| One-time purchase | Single order only | SGD 40-70 | No auto-renewal; no cancellation needed |
| Trial pack | Introductory offer | SGD 30-50 | Convert to subscription or let expire |
Kencko does not publish official SGD pricing for Singapore residents. These figures are approximate conversions based on current USD rates (approximately 1 USD = 1.35 SGD). Always verify current pricing and shipping charges on the Kencko website before purchasing or renewing your subscription.
Common reasons to cancel Kencko
You have legitimate grounds to cancel Kencko at any time, and your decision deserves a straightforward, hassle-free process.
Why customers cancel their Kencko subscription
Your taste preferences may change, or the smoothies no longer align with your dietary goals. International shipping costs accumulate over months, and you may prefer locally sourced fresh smoothies from Singapore cafes. Packaging concerns-particularly plastic waste-prompt many environmentally conscious customers to exit the service.
Delivery delays, damaged products, or unexpected charges also justify cancellation. If you signed up during a promotional offer that expired, or if your budget has tightened, Kencko's flexibility allows you to stop without penalty. You hold the power here: a subscription service survives only when it continues to serve your needs.
Your consumer rights and when they apply
In Singapore, the Consumer Protection (Fair Trading) Act (CPFTA) governs all goods and services transactions, including food delivery subscriptions. Under this law, Kencko must deliver products that match their description, arrive in satisfactory condition, and reach you within a reasonable timeframe.
If Kencko fails on any of these points-for example, delivering damaged smoothie packs, consistently missing delivery windows, or misrepresenting refund eligibility-you retain the right to pursue remedies including refunds, replacement, or compensation. Furthermore, if you discover unauthorised charges on your payment method after cancellation, the CPFTA and your bank's dispute resolution process support your claim for recovery. Yafee recommends documenting all interactions: save screenshots of billing statements, delivery confirmation emails, and any damage photos before you cancel.
How to cancel Kencko: a step-by-step guide
Your cancellation method depends on where you purchased your subscription. You have three distinct routes: via the Kencko website, through your mobile app store, or by contacting Kencko's support team directly. Yafee advises you to follow the fastest route for your purchase channel.
Cancel your Kencko subscription via the website
If you subscribed directly on the Kencko website using a credit card or PayPal, you must cancel through your online account dashboard.
- Open a web browser and navigate to the Kencko website (kencko.com or the region-specific URL if available).
- Log in using your email address and password. If you have forgotten your password, select "Forgot Password" and follow the reset email instructions.
- Navigate to your account menu, typically labelled "Account," "My Profile," or "Subscriptions."
- Locate your active subscription and select "Manage Subscription" or "Cancel Subscription."
- Review the next billing date displayed on your screen. Ensure the cancellation processes before this date.
- Some subscriptions offer a "Pause" option instead of outright cancellation. Choose this if you plan to return within a few months.
- Confirm your cancellation when prompted. Kencko will ask you to select a reason (optional but helpful for their feedback).
- You will receive a cancellation confirmation email immediately. Save this email as your proof of cancellation.
Cancel through the apple app store or google play store
If you subscribed to Kencko via your iPhone, iPad, or Android device, you must cancel through your phone's app store settings, not through the Kencko app itself.
- On your iPhone or iPad, open the App Store app and navigate to your profile icon in the top right corner.
- Select "Subscriptions" from the menu.
- Find "Kencko" in your active subscriptions list.
- Tap "Kencko" and select "Cancel Subscription."
- Review the refund eligibility information displayed on your screen. Apple allows refunds within 14 days of purchase; if you are outside this window, no refund will be issued, but your subscription will cease.
- Confirm cancellation. Your subscription will end on the renewal date, not immediately.
- For Android users, open the Google Play app, go to "Account," then "Subscriptions," find "Kencko," and select "Cancel Subscription."
Cancel by contacting Kencko support directly
If you encounter difficulties cancelling through the website or app store, or if you wish to cancel and request a refund for your last charge, contact Kencko's customer support team directly.
- Visit the Kencko website and navigate to their "Contact Us" or "Support" page.
- Submit a support ticket or email their customer service team. Include your full name, email address, order number, and a clear statement: "I wish to cancel my Kencko subscription effective immediately."
- Kencko's support team typically responds within 2 to 3 business days. They will confirm your cancellation and clarify any pending charges.
- If you are requesting a refund, provide evidence of the charge (your credit card or PayPal statement) and explain your reason (delivery failure, product damage, or other legitimate concern).
- Kencko's refund policy permits full refunds for cancelled subscriptions if no shipment has occurred for that billing cycle.
- If a shipment has already dispatched, you may be ineligible for a refund, though Kencko may offer a credit toward your next order.
- Request written confirmation of your cancellation once Kencko responds. Save this email in your records.
Understanding your legal position and consumer protections
When you cancel Kencko in Singapore, several consumer protections apply to your transaction under the CPFTA and the Personal Data Protection Act (PDPA).
Your consumer rights under singapore law
The Consumer Protection (Fair Trading) Act explicitly protects you against unfair contract terms and misleading conduct. Kencko cannot charge you after you cancel; they cannot hide cancellation options; and they must respond to refund requests within a reasonable timeframe. In accordance with the CPFTA, you retain the right to cancel a distance contract (online purchase) within 14 days of receipt if no specific service-such as immediate delivery-has begun.
Furthermore, if Kencko continues to charge your payment method after you have cancelled, this constitutes unauthorised billing. You can dispute these charges with your bank or PayPal and file a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
What to do if Kencko refuses to cancel or continues charging you
Should Kencko ignore your cancellation request or fail to stop billing within 5 business days, escalate your complaint to the CCCS. The CCCS enforces consumer protection laws and investigates unfair contract terms and deceptive practices. You can lodge a complaint online at the CCCS website at no cost.
Document every interaction: save emails, cancellation confirmation screenshots, and billing statements showing unauthorised charges. This evidence strengthens your complaint and your claim for a chargeback through your bank. Yafee emphasises that you are not alone-the regulatory framework explicitly backs your right to cancel without obstruction.
Timeline and billing: what happens after you cancel
Understanding the post-cancellation timeline prevents surprise charges and clarifies when your service truly ends.
When does your subscription end after cancellation?
Kencko processes cancellations with immediate effect if you cancel before your next billing date. However, if you cancel after a charge has already processed but before shipment, you may be entitled to a refund depending on Kencko's refund policy (typically within 30 days of purchase).
If your next delivery is already in transit or has shipped, Kencko will not cancel that order. You must either accept the delivery or refuse it at the door. Refusing at the door may result in a reshipping fee unless the product arrives damaged.
Refund eligibility and how to claim
| Scenario | Refund eligible? | Timeline |
|---|---|---|
| Cancel before next billing date; no shipment processing | Yes | Full refund credited within 5-10 business days |
| Cancel after charge processes but before shipment | Yes (within 30 days of charge) | Full refund; request via support within 30 days |
| Delivery already shipped or in transit | No (unless damaged on arrival) | You must accept or refuse delivery |
| Product arrives damaged | Yes | Full refund or replacement within 14 days of receipt |
| App Store subscription (within 14 days of purchase) | Yes | Automatic refund through App Store |
To claim a refund, contact Kencko support with your order number and reason for the claim. If they decline, escalate to your payment processor (your bank or PayPal) and dispute the charge as "unauthorised" or "service not rendered as described." The payment processor will investigate and likely reverse the charge in your favour.
Common mistakes to avoid when cancelling Kencko
Cancelling your subscription is straightforward, but a few missteps can lead to unwanted charges or lost refunds. The good news: knowing these traps beforehand keeps you on the right path.
Mistake 1: assuming the app cancellation equals full cancellation
If you delete the Kencko app from your phone without formally cancelling through the App Store subscription settings, your subscription continues and you will be charged. Always cancel through your iPhone's App Store or Android's Google Play settings, not by simply deleting the app.
Mistake 2: cancelling too late in your billing cycle
If you cancel after your next billing date has already processed, you forfeit the refund. Mark your calendar for three days before your renewal date and cancel then. This buffer ensures your cancellation registers before the charge finalises.
Mistake 3: not saving your cancellation confirmation
Kencko will email a cancellation confirmation. If you lose this email and a charge appears later, you have no proof of cancellation to show your bank. Save the confirmation email in a dedicated folder or take a screenshot immediately.
Mistake 4: ignoring unauthorised charges after cancellation
If you are charged after cancelling, do not assume it is a system glitch. Contact Kencko immediately and, if they do not refund within 5 business days, file a chargeback with your bank. The longer you wait, the harder the dispute becomes.
After cancellation: managing your payment method and data
Once Kencko stops charging you, a few additional steps protect your privacy and financial security.
Remove your payment information
After cancellation, log into your Kencko account one final time and delete your saved credit card or PayPal details. This prevents accidental resubscription if Kencko offers a reactivation incentive and you click it without intending to commit. Alternatively, contact support and request that they delete your payment information on file.
Check your data under the PDPA
Under Singapore's Personal Data Protection Act, you have the right to request that Kencko delete your personal data once the contract ends. You can ask Kencko to delete your account and all associated information. Send a written request to their support email, citing the PDPA, and Kencko must comply within 30 days unless they have a legal obligation to retain records (such as tax compliance).
Comparing Kencko with alternative smoothie services in singapore
If you are reconsidering your smoothie subscription entirely, you may want to weigh Kencko against local and regional alternatives before you decide to cancel completely.
| Service | Delivery model | Approx. SGD cost per order | Cancellation ease |
|---|---|---|---|
| Kencko | Pre-portioned packs (international shipment) | SGD 15-22 per smoothie | Online dashboard or app store |
| Local Singapore juice delivery (e.g. Nectar Juicery, The Juice Lab) | Fresh-pressed (local pickup or delivery) | SGD 12-18 per bottle | Call or message to cancel; no online system |
| Regional cold-pressed (e.g. Revl Nutrition) | Refrigerated bottles (regional shipment) | SGD 18-25 per bottle | Website account or email support |
| Café chains (Starbucks, Jamba Juice franchises) | Made-to-order (walk-in or delivery app) | SGD 8-15 per smoothie | No subscription; pay per order |
Local juice bars typically offer fresher products and lower per-unit costs when you factor in international shipping from Kencko. Conversely, Kencko's convenience and pre-portioning appeal to time-pressed professionals. Your decision to cancel should reflect your priorities: cost, freshness, convenience, or environmental impact. Yafee recognises that no single service suits every customer, and cancelling one provider to try another is a normal part of finding your fit.
Kencko's cancellation address and contact information
If you need to contact Kencko to cancel by mail or verify your cancellation after email support, use the following addresses. In accordance with their corporate structure, Kencko maintains multiple offices.
Official Kencko mailing addresses
United States (primary headquarters):
Kencko
2035 Sunset Lake Road
Suite B-2
Newark, DE 19702
United States
United States (alternative office):
Kencko
16192 Coastal Highway
Lewes, DE 19958
United States
Portugal (registered office):
Kencko
Lisbon, Portugal
(For international matters, check the Kencko website for the specific Lisbon address.)
For fastest resolution, use the Kencko website's online support form or email customer service directly. Mail takes significantly longer and delays your cancellation effective date. Furthermore, if you are sending a cancellation letter, use registered or tracked mail and keep proof of delivery.
Why yafee guides you through cancellation
Yafee (yafee.com) is a contract law and consumer protection specialist service. We have helped thousands of consumers cancel subscriptions, recover unauthorised charges, and understand their rights under consumer protection laws like Singapore's CPFTA. Your cancellation deserves clarity, not confusion.
Whether you cancel Kencko due to taste preferences, budget constraints, or service failures, Yafee ensures you understand every step, every deadline, and every protection available to you. If Kencko refuses to honour your cancellation or continues charging, Yafee provides the legal framework and evidence strategy to escalate your complaint to the CCCS or your bank.
Yafee has helped thousands of consumers cancel subscriptions across food delivery, fitness, streaming, and financial services. Your consumer rights are not negotiable, and your ability to exit a service without obstruction is guaranteed by law. Take control of your subscription today, and remember: Yafee stands with you every step of the way.