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Frequently asked questions
Cancel Gourmet Society: Your Step-by-Step Guide
How to cancel Gourmet Society in singapore: your complete guide to stopping the subscription and protecting your rights
What is Gourmet Society and why you might cancel
Gourmet Society is a premium subscription membership that delivers curated meals and exclusive restaurant discount vouchers to your door. You receive access to member-only dining offers and partnered restaurant deals designed for food enthusiasts who value culinary experiences. The service operates on a recurring billing model, meaning your membership renews automatically until you actively cancel.
As a Singapore-based subscriber, you should know that Gourmet Society operates under Ello Group Ltd, a UK-registered company. This matters for your cancellation rights because your subscription terms fall under both UK consumer law and Singapore's Consumer Protection (Fair Trading) Act. Understanding your position strengthens your negotiating power if disputes arise.
Common reasons singapore subscribers cancel
Singaporean members typically cancel for clear financial or usage reasons. Your subscription cost may no longer align with your household budget. You might find yourself not redeeming the restaurant vouchers regularly, making the membership feel like wasted spending. Delivery delays or quality inconsistencies can also trigger cancellations. Some subscribers discover competing services that better match their dining preferences or offer more flexible terms.
Whatever your reason, you have legal protections. Yafee has helped thousands of consumers understand their cancellation rights and execute them confidently.
Key facts about Gourmet Society
| Operating entity | Ello Group Ltd (UK-registered) |
| Subscription model | Recurring monthly or annual billing |
| Cancellation cooling-off period | 14 days from purchase (Singapore law) |
| Support location | UK-based customer service team |
| Refund eligibility | Depends on usage and timing (see refund section) |
| Typical cost (Singapore) | From SGD $60-120 monthly |
Your consumer rights in singapore
Singapore law gives you explicit protections when you buy subscriptions online, and these rights apply even if the company operates from the UK. Understanding your legal position prevents you from accepting unfair refusals or unnecessary delays.
Consumer protection (Fair trading) act protections
The Consumer Protection (Fair Trading) Act is the primary legal framework protecting you as a Singaporean subscriber. Under this statute, you hold four critical rights.
First, the company must provide you with accurate, non-misleading information about subscription terms before you commit your money. Second, you have a 14-day cooling-off period (also called a right of withdrawal) if you purchased online without visiting a physical store. This window runs from the date you receive confirmation, not the date you sign up. Third, Gourmet Society must handle your cancellation promptly and transparently without imposing unreasonable barriers. Fourth, you can dispute charges if the service fails to deliver as promised or was misrepresented in advertising.
Your legal position: Your 14-day cooling-off right applies only if you have not substantially used the membership benefits or requested early access to discounts. Once you actively redeem vouchers or request special early benefits, this window closes. Yafee recommends you check your signup confirmation email for the exact expiry date of your cooling-off period.
Escalation pathways if Gourmet Society refuses
If Gourmet Society denies your cancellation or withholds a refund you believe is fair, you have formal escalation routes. The Consumers Association of Singapore (CASE) offers free mediation and independent dispute resolution at no cost to you. You can lodge a complaint online through their portal or visit their office in person.
For suspected unfair trading practices (such as hidden auto-renewal charges or misleading promotional claims), escalate to the Competition and Consumer Commission of Singapore (CCCS). The CCCS investigates breaches of consumer law and can impose sanctions on businesses that breach consumer rights.
As a credit card holder, you also retain a chargeback right. Contact your bank within 90 days of the transaction if you've exhausted direct negotiation with Gourmet Society. Most Singapore banks honour disputed subscription charges if you can demonstrate you requested cancellation and the company continued billing.
How to cancel Gourmet Society: step-by-step methods
You have multiple cancellation routes available; most subscribers succeed fastest with the online account method. Yafee recommends you try the online route first because you receive instant written confirmation in your email inbox, creating a clear audit trail.
Method 1: cancel through your online account
This is the fastest and most reliable cancellation method.
- Visit the Gourmet Society website and sign into your account using your registered email address and password.
- If you have forgotten your password, click the "Forgot password" link on the login page
- Check your email inbox (including spam and promotions folders) for the password reset link from Gourmet Society
- Navigate to your account settings or membership section once logged in.
- Look for tabs or menu items labelled "Account", "My Membership", "Subscriptions", or "Billing"
- The exact label depends on the current website design; check the top navigation or account menu
- Locate the "Cancel Membership" or "Manage Subscription" option within your settings.
- This option usually appears as a button or link near your current membership status
- Read any confirmation warnings; these do not change your right to cancel
- Click "Cancel Membership" and follow the on-screen prompts to confirm your cancellation request.
- Gourmet Society may ask you to select a reason for cancellation (this is optional but helpful for consumer feedback)
- Do not skip the confirmation step; your cancellation is not final until you confirm
- Save or screenshot the final cancellation confirmation page immediately.
- Write down the confirmation number or reference code displayed
- Record the exact date and time of your cancellation
- Check your email within 24 hours for a cancellation confirmation email from Gourmet Society.
- This email serves as your legal proof of cancellation
- If you do not receive it within 48 hours, save the screenshot from step 5 as backup evidence
Method 2: contact customer support by email
Use this method if you cannot access your online account or prefer written communication.
- Send a cancellation email to Gourmet Society's customer support address (typically [email protected] or a similar address listed on their website).
- Use the subject line: "Cancellation Request for Subscription - [Your Email Address]"
- Include your full name, registered email address, and account number (if known)
- Clearly state your intention to cancel your membership with immediate effect.
- Write: "I request immediate cancellation of my Gourmet Society membership effective today. Please confirm cancellation in writing within 48 hours."
- Do not apologise or over-explain; brevity strengthens your position
- Send the email using a method that provides read receipt or delivery confirmation.
- Use your email client's "Request Read Receipt" feature if available
- Take a screenshot of the sent email showing the timestamp
- Expect a response within 5 business days.
- The company must acknowledge your cancellation request and provide a confirmation number
- If you do not hear back within this period, escalate to CASE (see escalation section)
Method 3: contact support by phone (UK-based team)
Gourmet Society's customer service team operates from the United Kingdom, so calls may be international. This method is useful if you need immediate confirmation but creates less written evidence than email.
- Locate the customer support phone number on the Gourmet Society website or your membership documentation.
- Note: Calling the UK from Singapore incurs standard international rates
- Consider using Skype or a VoIP service to reduce costs
- Call during their stated business hours and have your account details ready.
- Prepare: your full name, registered email, account number, and the date you joined
- Write down the name and employee ID of the person you speak with
- Clearly state your intention to cancel your membership immediately.
- Say: "I want to cancel my Gourmet Society membership effective immediately. Please provide a cancellation reference number and send written confirmation to my email."
- Request written confirmation by email after the call ends.
- Do not end the call until the representative confirms they will email your cancellation receipt
- Record the reference number they provide
- Verify the confirmation email arrives within 24 hours.
- Check spam and promotions folders if it does not appear in your inbox
- If no email arrives, escalate immediately using Method 2 (email) as backup
Refund eligibility and what to expect after cancellation
Your refund depends on when you cancel relative to your billing cycle and how much of the membership you have used.
Refund scenarios
| Cancellation timing | Refund likelihood |
| Within 14 days of purchase (cooling-off period), before using vouchers | Full refund due |
| After 14 days but before first billing cycle ends | Prorated refund possible (depends on usage) |
| Mid-cycle cancellation after active use | No refund; membership ends at next billing date |
| Cancellation within 30 days of annual billing | Full refund possible (check terms) |
| Cancellation more than 30 days into cycle | No refund; service continues to end of cycle |
| Service failure or non-delivery | Full refund justified |
When cancellation takes effect
Cancellation does not always stop charges immediately. Gourmet Society typically processes cancellations at the end of your current billing cycle. If your next payment date is 10 days away, you may be charged once more before your membership fully terminates. Check your cancellation confirmation email for the exact "end of service" date.
If you are charged after cancellation, contact Gourmet Society within 48 hours requesting a reversal. If they refuse, use your chargeback right with your bank (explained in the escalation section above).
Monitoring after cancellation
Cancellation is complete, but your due diligence continues for 30 days. Monitor your bank account and credit card statements to ensure no further charges from Gourmet Society appear. If an unexpected charge posts after your confirmed cancellation date, take a screenshot and forward it to your bank's dispute team with your cancellation confirmation email attached.
Common cancellation mistakes to avoid
Most cancellation delays stem from easily preventable errors. You are not alone if you have made these mistakes, and understanding them helps you avoid costly delays.
Mistake 1: assuming cancellation is complete without written confirmation
Many subscribers believe cancellation is done after clicking "cancel" on the website. In reality, you must receive written confirmation (email) from Gourmet Society. Without this, the company can claim your cancellation request was never received or processed. Always wait for the confirmation email before considering the task finished.
Mistake 2: not recording your cancellation date and reference number
Disputes arise when a consumer cannot prove when they cancelled. Write down the exact date, time, and any reference or confirmation number the moment you receive it. If a charge appears later, this documentation becomes your legal evidence that you cancelled on time.
Mistake 3: cancelling only the payment method instead of the membership
Some subscribers delete their saved credit card from the account thinking this stops the subscription. It does not. Gourmet Society may simply send your account into arrears, then pursue you for the debt. You must cancel the membership itself, not just the payment method.
Mistake 4: failing to follow up within 7 days
If you do not receive a cancellation confirmation email within 48 hours, contact Gourmet Society again immediately. Delays compound if you wait a week to follow up. Yafee recommends you set a phone reminder for 24 hours after cancellation to verify the confirmation email has arrived.
Timeline and what happens next
Understanding the post-cancellation timeline reduces stress and helps you know when to escalate if problems arise.
The 30-day post-cancellation window
| Day 0 | You submit cancellation request (via website, email, or phone) |
| Day 1 | Confirmation email should arrive from Gourmet Society |
| Day 2-7 | If no email received, send follow-up email or call support |
| Day 8-14 | Cancellation should take effect; membership access may be disabled |
| Day 15-30 | Monitor bank statements for unexpected charges |
| Day 31+ | If still charged, escalate to CASE or initiate chargeback |
What to do if you are still charged
If a charge appears on your bank statement after your cancellation end date, act immediately. Contact Gourmet Society with your cancellation confirmation number and request a reversal. Allow 48 hours for a response. If they do not refund or do not respond, contact your bank's dispute team and provide your cancellation proof as evidence.
Comparing Gourmet Society with alternatives
If you are considering whether to cancel, comparing Gourmet Society to similar services helps you decide. Yafee provides this comparison to help you make an informed choice.
| Service | Monthly cost (SGD) | Model | Cancellation ease |
| Gourmet Society | $60-120 | Recurring subscription | Online account or email |
| foodpanda Premium | $4.99-9.99 | Monthly subscription | In-app cancellation |
| GrabFood Plus | $5.99-12 | Monthly subscription | In-app cancellation |
| Deliveroo Plus | ~$10 | Monthly subscription | In-app or email |
| Local restaurant loyalty programs | $0-50 | Direct membership | Direct to restaurant |
| Independent meal prep services | $50-150 | Per-order or subscription | Varies by provider |
How to lodge a formal complaint if needed
If Gourmet Society refuses your cancellation or withholds a refund unreasonably, filing a formal complaint creates legal pressure and provides an independent mediator.
Step 1: gather your evidence
Collect all documentation: your cancellation confirmation email, screenshots of your cancellation request, bank statements showing charges, and any communication with Gourmet Society. Yafee advises keeping this evidence in a single folder for easy submission to CASE or CCCS.
Step 2: submit a complaint to CASE
Visit the Consumers Association of Singapore website (case.org.sg) and submit a formal complaint. Provide your evidence, the dates of your cancellation attempt, and the specific amount you believe Gourmet Society owes you. CASE will attempt mediation between you and the company at no charge.
Step 3: escalate to CCCS if necessary
If CASE mediation does not resolve the issue within 60 days, escalate to the Competition and Consumer Commission of Singapore (cccs.gov.sg). The CCCS investigates potential breaches of the Consumer Protection Act and can impose penalties on businesses that fail to comply with cancellation rights.
Cancellation address and contact details
For formal written notice or escalated complaints, use the following contact details for Ello Group Ltd (operator of Gourmet Society):
Postal address: Ello Group Ltd, UK-registered office address (see Gourmet Society website for current registered address, as this may change)
Email support: Check your account dashboard or membership correspondence for the designated cancellation email address
Phone support: Available during UK business hours (note: international calling rates apply from Singapore)
For Singapore-specific escalation, contact:
Consumers Association of Singapore (CASE)
Blk 210, Clementi Road, Singapore 129881
Phone: +65 6461 0000
Website: case.org.sg
Competition and Consumer Commission of Singapore (CCCS)
10 Collyer Quay, #17-00 Ocean Financial Centre, Singapore 049315
Phone: +65 6100 0600
Website: cccs.gov.sg
Summary and next steps
Cancelling Gourmet Society is straightforward when you follow the correct procedural steps and understand your legal rights. Your consumer protections under Singapore law are robust: you have a 14-day cooling-off period, the right to cancel without penalty, and formal escalation routes if the company refuses.
Start with the online account cancellation method for immediate confirmation. Within 24 hours, verify that your cancellation confirmation email has arrived. Monitor your bank account for 30 days to ensure no further charges post. If Gourmet Society refuses or delays unreasonably, escalate to CASE or initiate a chargeback through your bank.
Yafee has helped thousands of consumers cancel unwanted subscriptions by breaking down the process into clear, legal steps. Visit Yafee.com for additional resources on subscription cancellation, consumer rights, and dispute resolution across all major services operating in Singapore. Your cancellation request is your right, not a favour you are asking for.