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Frequently asked questions
Cancel Burpple: The Right Way
How to cancel Burpple beyond in singapore and stop auto-renewal
What Burpple is and why you might want to cancel
Burpple is Singapore's largest food discovery platform, connecting diners with exclusive restaurant deals through its subscription service, Burpple Beyond. The service delivers 1-for-1 dining promotions and curated restaurant listings via mobile app and web, available across the island.
You may have joined for the convenience and savings, but if you no longer use the deals or prefer dining without membership constraints, cancelling is straightforward once you understand your options. At Yafee, we help thousands of Singapore consumers take control of their subscriptions every month, and Burpple cancellations rank among the most manageable we process.
How Burpple beyond operates as a subscription
Burpple Beyond operates as an auto-renewing subscription with two billing cycles: monthly at S$9.90 or annual plans ranging from S$49 to S$128 depending on membership tier. Your membership grants access to 1-for-1 dining deals at participating restaurants, with deal limits that vary by plan level.
The critical mechanism: once your billing cycle renews, Burpple charges you automatically unless you explicitly disable auto-renewal. This automatic charge structure is where most subscribers encounter friction, and why Yafee exists to guide you through the process step by step.
Why consumers choose to cancel Burpple
Common reasons include limited restaurant participation in your area, expiring membership without using available deals, or preferring to dine freely without membership conditions. You might also cancel if you purchased a trial at a promotional rate and no longer want the full-price renewal charge.
Your legal position under singapore consumer law
Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel subscription services with clear notice and without penalty after any trial or promotional period ends.
Under this legislation, Burpple must provide you with a simple, direct cancellation method that matches the platform through which you purchased. Furthermore, you have the right to receive written confirmation of your cancellation within a reasonable timeframe. If Burpple refuses to cancel or charges you after you have cancelled, you may lodge a complaint with the Consumers Association of Singapore (CASE), which investigates disputes and enforces consumer rights on your behalf.
Consequently, your cancellation request carries legal weight. Once you submit it through the correct channel, Burpple is obligated to process it and cease billing. If the company fails to do so within 14 days of your request, document the non-compliance and escalate to CASE.
Your legal position: You have a statutory right to cancel at any time after your initial billing period. Burpple may charge you up to the end of your current paid period, but must not charge you beyond that date once you have cancelled.
Cancellation methods by purchase route
Where you purchased your Burpple subscription determines which cancellation channel you use and how long the process takes.
Cancel if you purchased via the Burpple app (iOS and android)
This is the most common route and the fastest way to cancel. Your subscription is managed within the app itself, not through Apple or Google payment systems.
- Open the Burpple app on your device
- Ensure you are logged into the account that holds your active subscription
- Navigate to your Profile section
- Look for a user icon, usually positioned at the bottom right of the screen
- Select "Account", "Settings", or "Profile" from the menu options
- Locate your Membership Details or Subscription Settings
- This section displays your current plan, renewal date, and cancellation option
- Take a screenshot of this page for your records
- Tap Cancel Subscription
- The app will prompt you to confirm your decision
- Select "Yes" or "Confirm" to disable auto-renewal immediately
- Verify your cancellation confirmation
- Burpple sends a cancellation confirmation email to your registered address within minutes
- Save this email as evidence of your cancellation request
Important: Do not delete the Burpple app after cancelling. You retain access to your membership and active deals until the end of your paid period.
Cancel if you purchased via burpple's website
Website purchases are processed separately from app transactions and require direct notification to Burpple's support team.
- Log into your Burpple account at burpple.com
- Navigate to Account Settings or Billing Information in your dashboard
- Record your current subscription details
- Note your plan name, renewal date, and current billing amount
- This information appears in your account dashboard or on your last invoice
- Send a cancellation email to [email protected]
- Use the subject line: "Subscription Cancellation Request"
- Include your full name, email address, and account ID
- State clearly: "I wish to cancel my Burpple Beyond subscription effective [your preferred date]"
- Provide advance notice: at least 14 days before your next annual renewal, or at least 7 days before your next monthly renewal
- Await written confirmation from Burpple support
- Burpple should respond within 3 to 5 business days
- Save this confirmation email as proof of your cancellation request
Pro tip: If you purchased via the website but see payment history on your Apple or Google account, contact Burpple support first to clarify which billing system manages your subscription before cancelling.
Pricing and billing cycles explained
Understanding Burpple's pricing structure helps you calculate exactly when your next charge occurs and how much notice you need to give.
| Plan type | Price (SGD) | Billing cycle | Deal limit per month |
|---|---|---|---|
| Monthly Beyond | S$9.90 | Monthly auto-renewal | Unlimited 1-for-1 |
| Annual Beyond | S$49 | Annual auto-renewal | Unlimited 1-for-1 |
| Annual Beyond Plus | S$79 | Annual auto-renewal | Unlimited 1-for-1 + additional perks |
| Annual Beyond Premium | S$128 | Annual auto-renewal | Unlimited 1-for-1 + exclusive access |
Each plan renews automatically on your billing anniversary unless you cancel. Monthly subscribers should submit cancellation requests at least 7 days before their renewal date. Annual subscribers should provide at least 14 days' notice.
What happens after you cancel your subscription
Your membership continues until the end of your paid period, after which access stops automatically.
Your access timeline post-cancellation
When you cancel, Burpple does not refund your current payment. Instead, you retain full membership benefits until your billing period expires. If you purchased a monthly plan and cancel on the 15th, your membership continues until the same date the following month. If you purchased an annual plan and cancel in month 3, you keep your benefits until your annual anniversary date arrives.
After your paid period ends, the app will no longer display active deals or allow you to access Burpple Beyond features. You may continue using the free version of Burpple if you wish to browse restaurants without membership benefits.
Refunds and credit notes
Burpple does not issue pro-rata refunds for cancellations made mid-cycle. In accordance with the Consumer Protection (Fair Trading) Act, you are entitled to full membership access through the end of your paid period, which constitutes your refund equivalence. If Burpple charged you twice in error or processed a payment after your cancellation took effect, you may request a refund in writing within 30 days of the erroneous charge.
If you purchased a trial at a discounted rate and Burpple charged you the full rate upon renewal before you cancelled, escalate this to CASE, as this may constitute unfair billing under Singapore consumer law.
Common mistakes that delay or prevent cancellation
Cancellation is straightforward, but small oversights can delay the process. Here are the traps to avoid.
Cancelling through the wrong platform
If you purchased via the app but attempt to cancel through the website, or vice versa, Burpple's system may not recognise your request. This is the single most common reason cancellations fail. Check your original purchase receipt or app store confirmation to confirm where your payment originated, then use that same platform to cancel. If you are unsure, contact Yafee or reach out to Burpple support directly to clarify before submitting your cancellation request.
Failing to provide advance notice for website-purchased subscriptions
Website cancellations require written notice sent to [email protected] at least 7 to 14 days before your renewal date. If you send your cancellation email 2 days before renewal, Burpple may still charge you, as your notice period falls short of the required advance warning. Mark your renewal date on your calendar and submit your email early.
Not keeping cancellation confirmation
If you cancel via the app, Burpple sends a confirmation email. If you cancel via the website, save the response from [email protected]. If a dispute arises and Burpple claims you never cancelled, these emails are your only proof. Store them in a dedicated folder or take screenshots.
Deleting the app immediately after cancelling
Many users delete the Burpple app after cancelling, thinking the subscription is completely removed. In fact, deleting the app does not cancel your membership. Furthermore, you may lose access to your remaining deal history and cannot redeem active deals if the app is reinstalled later. Keep the app on your device until your final renewal date passes.
After cancellation: what to watch for
Cancellation is complete, but monitor your account for the next 30 days to confirm Burpple honours your request.
Check your next billing date
Log into your account 3 days before your scheduled renewal date and confirm that your subscription status shows as "Cancelled" or "Inactive". If it still shows "Active" or displays a renewal charge, contact Burpple support immediately. If no refund has been issued and the renewal occurs despite your cancellation, escalate to CASE with your cancellation confirmation email.
Review your bank or card statement
Wait until your scheduled renewal date has passed, then review your bank statement or credit card activity. Confirm that no charge from Burpple appears. If a charge does appear after you have cancelled, contact your bank to dispute the transaction as unauthorized and provide your cancellation confirmation email as evidence. Simultaneously, notify Burpple support and request a refund, citing your cancellation confirmation.
Save all communications
Keep every confirmation email, receipt, and bank statement related to your Burpple subscription for at least 12 months. If a dispute arises, these documents form the legal record of your cancellation and payment history. Yafee recommends storing these in a cloud-backed folder for safekeeping.
Checklist for a successful Burpple cancellation
Use this checklist to ensure your cancellation is processed correctly and to maintain evidence of your request.
| Task | Completed |
|---|---|
| Identify where you purchased your subscription (app or website) | [ ] |
| Record your current renewal date and plan name | [ ] |
| Calculate your required advance notice (7 days for monthly, 14 days for annual) | [ ] |
| Submit your cancellation through the correct platform | [ ] |
| Save your cancellation confirmation email | [ ] |
| Verify your account status 3 days before renewal | [ ] |
| Check your bank statement after your renewal date passes | [ ] |
Contact Burpple directly
If you encounter issues during cancellation or Burpple refuses to cancel your subscription, contact the company directly using the details below.
Burpple customer support channels
Email your cancellation request or dispute to: [email protected]
Provide your full name, registered email address, account ID (if available), and a clear statement of your request. Expect a response within 3 to 5 business days.
Burpple registered office address
For formal written correspondence and legal notices, address mail to:
Burpple Pte. Ltd.
Singapore
This address is registered with the Accounting and Corporate Regulatory Authority (ACRA) and is the official point of contact for formal legal correspondence. Use this address if Burpple fails to respond to email cancellation requests within 7 days or if you intend to escalate your dispute to CASE.
Escalation to the consumers association of singapore (CASE)
If Burpple refuses to cancel your subscription, charges you after cancellation, or fails to process your cancellation request within 14 days, file a complaint with CASE. You may lodge your complaint online at case.org.sg or by calling CASE directly. Provide your cancellation confirmation email, payment receipts, and a detailed account of Burpple's refusal or non-compliance. CASE investigates on your behalf at no cost and may compel Burpple to refund charges or cancel your subscription.
Summary and next steps
Cancelling Burpple Beyond is a straightforward process once you identify your purchase route and provide the required advance notice. Whether you purchased via the app or website, your cancellation takes effect at the end of your current billing period, and no further charges occur after that date. Keep all confirmation emails and monitor your account for 30 days post-cancellation to ensure Burpple honours your request.
At Yafee, we have helped thousands of Singapore consumers cancel subscriptions across every major platform, including Burpple. If you encounter resistance or believe Burpple has charged you incorrectly after cancellation, contact CASE immediately. Your consumer rights under Singapore law are strong, and enforcement agencies like CASE exist to ensure companies honour cancellations.
Take action today: identify your purchase platform, calculate your advance notice requirement, and submit your cancellation request through the correct channel. Yafee stands ready to guide you if complications arise or if you need help documenting your cancellation for dispute resolution purposes.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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