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Frequently asked questions
Cancel Sweatcoin: The Right Way
How to cancel Sweatcoin and reclaim your subscription in singapore
Understanding Sweatcoin and your cancellation rights
Sweatcoin is a fitness application developed by SweatCo Ltd, a UK-incorporated company, that converts your outdoor steps into digital currency redeemable for products and premium features. The app operates on a freemium model: the basic tier is free, while Premium subscriptions unlock doubled step earnings, removal of daily caps, ad-free experience, and exclusive rewards. If you have subscribed to a Premium plan and now wish to cancel, Yafee is here to guide you through the exact procedure according to Singapore consumer law.
Your right to cancel is protected under the Consumer Protection (Fair Trading) Act (Chapter 52A of the Singapore Statutes), which governs unfair contract terms and provides you with clear cancellation rights. The specific cancellation method depends on which payment platform you used: Apple App Store, Google Play Store, or direct web payment. Understanding these distinctions is critical to ensuring your cancellation is processed correctly and your subscription ends on the intended date.
Why Sweatcoin premium costs vary by region
Sweatcoin Premium pricing in Singapore is denominated in Singapore Dollars (SGD) and may differ from pricing in other territories. The annual plan typically offers substantial savings compared to monthly renewal. Before you proceed with cancellation, review the table below to confirm what you are currently paying and what features you will lose once your subscription terminates.
When cancellation is the right decision
You may cancel Sweatcoin Premium if your activity level has decreased, the reward redemption process feels inefficient, or you prefer free-to-use fitness alternatives. Common reasons for cancellation include dissatisfaction with earnings caps, app performance issues, limited marketplace selection in your region, or simply deciding that the paid features no longer justify the monthly or annual cost. Whatever your reason, Yafee recommends confirming your cancellation preference before proceeding, as some cancellations take effect immediately while others expire at the end of your current billing cycle.
Sweatcoin premium pricing and billing structure in singapore
Your subscription cost determines both your cancellation method and your refund eligibility.
| Plan | Cost (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Free (Sweat) | Free | N/A | Step tracking, basic Sweatcoin earnings, daily cap applies |
| Premium (monthly) | S$8.20 | Monthly | Doubled earnings, no daily cap, ad-free, premium rewards |
| Premium (annual) | S$41.38 | Annually (per year) | Same as monthly, substantial yearly discount |
Where your subscription payment flows
Each payment channel has its own subscription manager and cancellation process. If you subscribed via the Apple App Store, your payment is managed by Apple and you must cancel through Apple's Subscriptions settings. If you used Google Play Store, Google manages your billing. If you paid directly via the Sweatcoin website using a debit or credit card, or PayPal, you will cancel directly with Sweatcoin. Identifying which platform you used is your first step; Yafee advises checking your bank or payment app transaction history if you are uncertain.
How to cancel Sweatcoin on iOS and apple app store
If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel via Apple's subscription manager.
Cancel via the Sweatcoin app (iOS)
The fastest route is to cancel directly from within the app, which then redirects you to Apple's confirmation screen.
- Open the Sweatcoin app on your iPhone or iPad.
- Tap the Profile icon at the bottom right of your screen (usually a person symbol).
- Scroll to the very bottom of your profile screen.
- Look for "Cancel Subscription" or "Manage Subscription" and tap it.
- Sweatcoin may present an optional cancellation survey asking why you are leaving; this is optional and does not prevent cancellation.
- After the survey, you will be redirected to Apple ID settings.
- In Apple ID settings, confirm the cancellation of your Sweatcoin Premium subscription.
- You will receive an email confirmation from Apple within minutes; keep this email as proof of cancellation.
Cancel via iOS settings (manual method)
If the in-app button does not appear or is not functional, cancel directly from your iPhone or iPad Settings.
- Open Settings on your iOS device.
- Tap your name at the top of the screen to access your Apple ID profile.
- Tap "Subscriptions".
- Find "Sweat" or "Sweatcoin" in your list of active subscriptions.
- Tap the subscription and select "Cancel Subscription".
- Confirm cancellation when prompted.
- Apple will immediately deactivate your Premium access and send you a confirmation email.
Your legal position on iOS cancellations
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription purchased via the Apple App Store. Apple's terms state that cancellations take effect immediately; you retain access to Premium features until the end of your current billing cycle, after which the subscription terminates. If you cancel before the cycle end date, you are not eligible for a pro-rata refund of the unused portion. If you believe Apple has charged you in error, you may dispute the charge with your bank or request a refund through Apple's subscription management portal within a reasonable timeframe.
How to cancel Sweatcoin on android and google play store
If you subscribed via Google Play Store on an Android device, you cancel through Google's subscription settings, not the Sweatcoin app.
Cancel via google play store on your android device
- Open Google Play Store on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Tap "Payments and subscriptions".
- Tap "Subscriptions".
- Select "Sweatcoin Premium" or "Sweat Premium".
- Tap "Cancel subscription".
- Select your reason for cancellation (optional) and confirm.
- Google will immediately process your cancellation and send you a confirmation email to your registered Gmail address.
Cancel via the Sweatcoin app (Android)
Alternatively, you may access the cancellation button within the Sweatcoin app itself.
- Open the Sweatcoin app on your Android device.
- Tap the Profile icon (bottom right).
- Scroll to the bottom of your profile screen.
- Tap "Cancel Subscription" or "Manage Subscription".
- You will be directed to Google Play Store to confirm cancellation.
- Tap "Cancel subscription" in Google Play and confirm.
Your legal position on android cancellations
Google Play Store subscriptions are governed by Google's terms of service and Singapore's Consumer Protection (Fair Trading) Act. Once you cancel, your Premium access ends at the close of your current billing cycle. Google does not offer refunds for partial months or years unless you cancel within a specific statutory period or if the charge was fraudulent. If you dispute a charge, contact Google Support or your bank to initiate a refund claim within the applicable timeframe.
How to cancel direct web subscriptions and PayPal payments
If you subscribed via the Sweatcoin website using a credit card or PayPal, you cancel directly with Sweatcoin, not through a third-party app store.
Cancel via the Sweatcoin website account settings
- Visit the Sweatcoin website and log in to your account using your registered email and password.
- Navigate to "Account Settings" or "Subscription Management".
- Find your active Premium subscription listed under "Billing" or "Subscriptions".
- Click "Cancel Subscription" next to your active plan.
- Sweatcoin will present a brief cancellation survey (optional); answer or skip as you prefer.
- Click "Confirm Cancellation" to finalise the request.
- You will receive a confirmation email from Sweatcoin within minutes; save this as proof of cancellation.
Cancel via email to Sweatcoin support
If you cannot access the website cancellation button, contact Sweatcoin's support team in writing to request cancellation.
- Send an email to Sweatcoin support (check your last subscription confirmation email for the support address).
- Include your Sweatcoin account email, full name, and the explicit statement "I request cancellation of my Sweatcoin Premium subscription, effective immediately".
- Request written confirmation of cancellation.
- Sweatcoin will confirm cancellation via email within 2-5 business days.
- Your Premium access will end either immediately or at the close of your current billing cycle, depending on Sweatcoin's policy and your subscription agreement.
Your legal position on direct web cancellations
Direct web subscriptions fall under the Consumer Protection (Fair Trading) Act and are subject to Sweatcoin's terms of service. You have the right to cancel at any time. Sweatcoin is obliged to process your cancellation request and provide written confirmation. If you dispute a charge on your credit card or PayPal account, your bank or PayPal's dispute resolution team can investigate and potentially reverse unauthorised or erroneous transactions within a defined period.
Timeline for cancellation and when your subscription ends
The effective date of your cancellation depends on which payment platform you used and when in your billing cycle you cancel.
| Payment method | Cancellation effective date | Premium access ends |
|---|---|---|
| Apple App Store | Immediate | End of current billing cycle |
| Google Play Store | Immediate | End of current billing cycle |
| Direct web (card/PayPal) | Within 24 hours | End of current billing cycle or as per terms |
If your subscription renews before you cancel, you will be charged for the next cycle. To avoid unwanted charges, cancel as soon as you decide to exit. Yafee recommends checking your next billing date in your subscription settings before cancelling, so you understand precisely when your Premium access will terminate.
Refund eligibility and how to request your money back
Your refund eligibility depends on when you cancel relative to your billing cycle and the payment platform's refund policy.
Apple app store refund policy
Apple generally does not issue refunds for cancelled subscriptions. However, you may request a refund for the most recent charge if you cancel within 14 days of being billed and the charge was unexpected. To request a refund, visit the Apple Support website, go to "Purchase History", find the Sweatcoin charge, and select "Report a Problem". Apple will review your claim and either approve the refund or deny it; this process takes 5-10 business days.
Google play store refund policy
Google Play Store offers a 48-hour refund window from the date of purchase. If you cancel your subscription within 48 hours of your billing date, you may be eligible for a refund of that charge. After 48 hours, no refund is available for that billing cycle. To request a refund, open Google Play Store, go to "Payments and subscriptions", select your Sweatcoin charge, and tap "Request refund". Google will process the request within 5-7 business days.
Direct web payment refund policy
Sweatcoin's direct refund policy depends on its terms of service. Typically, no refund is issued for cancelled subscriptions; you retain access until the end of the paid cycle. If you were charged in error or without authorisation, contact Sweatcoin support in writing with proof of the unauthorised charge. If Sweatcoin does not respond within 14 days, you may dispute the charge with your bank or PayPal, which will investigate and potentially reverse the transaction.
Statutory refund rights under singapore law
The Consumer Protection (Fair Trading) Act affords you the right to cancel certain distance contracts (including online subscriptions) within 14 days of purchase. However, many digital goods and services are exempt from this cooling-off period if you have already used or accessed them. Sweatcoin Premium, once activated, may fall within this exemption. Nevertheless, if Sweatcoin has breached its contract terms or engaged in unfair trading practices (such as charging without consent), you have the right to lodge a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
Common mistakes to avoid when cancelling Sweatcoin
Cancellation is straightforward, but several missteps can delay or prevent your subscription from ending. Yafee recommends reading this section carefully to protect yourself.
Mistake 1: cancelling in the wrong place
Many users attempt to cancel Sweatcoin directly within the app when the app store manages their billing. If you subscribed via Apple App Store or Google Play Store, you must cancel through those platforms' subscription managers, not in the Sweatcoin app itself. Cancelling only in the app does not cancel your subscription; the payment platform will continue to charge you. Always identify which platform you used before proceeding.
Mistake 2: not saving your cancellation confirmation
After you cancel, save the confirmation email immediately. This email is your proof that you cancelled on a specific date, which protects you if a dispute arises or if Sweatcoin charges you again by mistake. Without this email, you will struggle to prove cancellation and may face difficulty recovering funds.
Mistake 3: cancelling on the wrong day in your billing cycle
If you cancel one day before your next billing date, you will still be charged for the next cycle. Check your next billing date in your subscription settings and cancel before that date if you wish to avoid another charge. If you are charged after cancellation, contact your payment provider immediately to dispute the charge.
Mistake 4: confusing cancellation with deletion
Cancelling your subscription does not delete your Sweatcoin account. Your account profile, accumulated Sweatcoins, and activity history remain on file. If you also wish to delete your account entirely, contact Sweatcoin support and request account deletion. This is a separate step from subscription cancellation.
What happens after you cancel your Sweatcoin subscription
Cancellation is only the start of the process. Your subscription and account status will change over the following hours and days.
Immediate effects of cancellation
Once you confirm cancellation with your payment platform, your subscription status changes to "Cancelled" in your account settings. If you cancel mid-cycle, you retain full Premium access (doubled step earnings, no daily cap, ad-free experience) until the end of your current billing period. On the day your billing cycle expires, Sweatcoin will downgrade your account to the Free tier automatically.
After your final billing cycle ends
When the final billing cycle closes, your account reverts to Free status. You will still be able to open the Sweatcoin app and track your steps, but you will earn at the standard (non-doubled) rate, a daily cap will re-apply to your earnings, and advertisements will reappear in the app. Your existing Sweatcoin balance remains in your account and can still be redeemed for rewards, even on the Free plan.
Reactivation of your subscription
If you wish to reactivate Premium in the future, you can do so at any time through the app or your payment account. There is no penalty for reactivating, and Sweatcoin does not carry forward any special promotional rates if you previously cancelled. Yafee advises noting your original subscription cost so you can confirm pricing if you choose to reactivate later.
How to dispute a charge if you are billed after cancellation
If Sweatcoin or your payment platform charges you after your cancellation date, you have the right to dispute the charge under Singapore law and your card issuer's dispute policy.
Dispute a charge with apple app store
- Visit the Apple Support website and log in to your Apple ID.
- Go to "Purchase History" and find the erroneous Sweatcoin charge.
- Click "Report a Problem" next to the charge.
- Select "I was charged after I cancelled my subscription" or a similar option.
- Provide a brief explanation and attach your cancellation confirmation email as evidence.
- Apple will review your dispute within 5-10 business days and issue a refund if warranted.
Dispute a charge with google play store
- Open Google Play Store and tap your profile icon.
- Go to "Payments and subscriptions" and then "Billing settings".
- Select the erroneous Sweatcoin charge.
- Tap "Report payment issue" or "Dispute transaction".
- Explain that you cancelled and were charged afterwards, and attach your cancellation email.
- Google will investigate and respond within 5-7 business days.
Dispute a charge with your bank or credit card company
If your direct payment method (credit card or debit card) was charged after cancellation, contact your bank's customer service and initiate a chargeback or dispute. Provide your cancellation confirmation email as proof. Your bank will typically process the dispute within 10-20 business days. If the bank rules in your favour, the charge will be reversed.
Escalate to the consumers association of singapore (CASE)
If your payment provider refuses to issue a refund and you believe you have been unfairly charged, lodge a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). These bodies investigate unfair trading practices and can compel Sweatcoin to refund you if it has breached the Consumer Protection (Fair Trading) Act. Provide all documentation, including your cancellation confirmation, transaction records, and correspondence with Sweatcoin.
Checklist for successful Sweatcoin cancellation
Use this checklist to ensure your cancellation is processed correctly and you avoid further charges.
| Task | Status | Notes |
|---|---|---|
| Identify your payment platform (Apple/Google/Web) | Check your last subscription email | |
| Check your next billing date | Cancel before this date to avoid next charge | |
| Cancel via the correct platform | Do not cancel only in the app | |
| Receive and save confirmation email | Keep as proof of cancellation | |
| Verify "Cancelled" status in account settings | Log in 24 hours after cancellation to confirm | |
| Monitor for unexpected charges | Check within 7 days; dispute if charged again |
Sweatcoin's office address for escalation and written notice
If Sweatcoin refuses to process your cancellation or respond to your support emails, you may send a formal cancellation notice to the registered office address in London. SweatCo Ltd is a UK-incorporated company and uses its London office as the official address for legal correspondence and contract cancellations.
Sweatcoin (SweatCo Ltd) registered office address:
SweatCo Ltd
71-75 Shelton Street
London
WC2H 9JQ
United Kingdom
Address your letter to "Company Secretary" or "Customer Support Manager" and use Registered Mail so you have proof of delivery. In the letter, state your full name, Sweatcoin account email, subscription plan, request the cancellation effective date, and ask for written confirmation. Retain a copy for your records. This formal notice is recognised under UK contract law and the Consumer Protection (Fair Trading) Act and creates a documented record of your cancellation request.
Summary and next steps
Cancelling Sweatcoin Premium in Singapore is a straightforward process once you identify your payment platform (Apple App Store, Google Play Store, or direct web). Locate the cancellation button in your subscription settings, confirm the cancellation, and save your confirmation email as proof. Your Premium access ends at the close of your current billing cycle, and your account downgrades to the Free tier automatically. If you are charged after cancellation, dispute the charge with your payment provider or escalate to the Consumers Association of Singapore.
Yafee has helped thousands of consumers cancel unwanted subscriptions with confidence and without losing money to hidden charges or missed deadlines. Follow the steps outlined above, use the checklist to stay organised, and refer back to your cancellation confirmation email if any dispute arises. Your consumer rights under the Consumer Protection (Fair Trading) Act are protected, and Yafee stands ready to support you throughout the cancellation process.