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Cancel Push Fitness: Step-by-Step Guide
How to cancel Push Fitness in singapore and stop your monthly charges
Understanding Push Fitness and why cancellation matters
Push Fitness is a subscription-based fitness platform that delivers personalised workout programs, nutrition guidance and progress tracking through a digital app and online portal. You follow structured training plans, log your workouts and access coaching content tailored to your fitness goals. Like most digital fitness subscriptions, Push Fitness charges you at regular intervals-typically monthly-and the charges continue automatically until you actively cancel before your next billing date.
If the service no longer fits your routine, budget or fitness priorities, you deserve a straightforward cancellation process without hidden barriers or unexpected charges. At Yafee, we help thousands of Singapore consumers navigate subscription cancellations every month, and we know that Push Fitness members sometimes struggle to locate clear cancellation pathways. This guide walks you through every legal step, from understanding your consumer rights under Singapore law to executing your cancellation across all platforms.
How Push Fitness subscriptions work in singapore
Your Push Fitness membership renews automatically on your billing date until you actively cancel. Charges appear on your payment method-credit card, debit card or app store account-at regular intervals. The platform stores your workout history, meal logs and progress data even after cancellation unless you explicitly request full account deletion. You remain liable for any charges processed before your cancellation takes effect, so timing your request is critical.
Common reasons members cancel
Members cancel for legitimate reasons: the program no longer matches their fitness level, they have switched to a gym membership, the cost does not justify their usage frequency, or they prefer training with a local coach. Regardless of your reason, you have the right to stop payments without penalty once your current billing period ends, provided you follow the correct cancellation procedure.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading billing practices and deceptive cancellation processes. You have the right to clear information about subscription costs, renewal dates and cancellation methods before you commit your money.
What the law requires from subscription services
Push Fitness must provide transparent information about billing frequency, renewal dates and cancellation procedures at the point of purchase and in your account settings. If the company makes cancellation deliberately difficult, hides the cancellation option deep within account menus, or charges you after a confirmed cancellation, you have grounds to escalate a complaint to the Consumer Association of Singapore (CASE). The law places the burden on the service provider to demonstrate they obtained your informed consent and provided fair notice of all material terms.
Under the Consumer Protection (Fair Trading) Act, subscription services must also allow you to cancel using the same method you used to subscribe. If you signed up online, Push Fitness must provide an online cancellation method. If you signed up by phone, they must accept cancellation by phone. This principle ensures you are not locked into unnecessarily complex cancellation procedures.
Where to escalate if Push Fitness refuses your cancellation
If Push Fitness fails to honour your cancellation request, charges you after confirmation or claims they never received your cancellation, contact the Consumer Association of Singapore (CASE) for mediation and dispute resolution. CASE operates a free mediation service and can escalate unresolved disputes to formal adjudication. You can also file a complaint with the Office of Fair Trading, Singapore, which investigates violations of the Consumer Protection (Fair Trading) Act. Keep all cancellation confirmations, emails and billing receipts as evidence.
Your legal position
You have a statutory right under the Consumer Protection (Fair Trading) Act to receive a clear cancellation confirmation, to have your subscription terminated on the date you request, and to stop all charges as of your cancellation date. If Push Fitness continues to charge you after cancellation, you can pursue a refund and claim compensation for losses caused by their breach. Do not accept excuses that "the system takes time to process"-your cancellation must be honoured immediately upon confirmation.
Methods to cancel Push Fitness
You have several pathways to cancel, depending on where and how you subscribed. The fastest and most reliable method depends on whether you signed up through the Push Fitness app directly, the Apple App Store, Google Play or the Push Fitness website.
Cancel via the Push Fitness app or website
This is the primary cancellation route and usually the fastest. You access your account settings and halt automatic renewal directly through Push Fitness's own platform.
- Open the Push Fitness app or visit the Push Fitness website and log in with your email and password.
- Navigate to your Account Settings or Profile menu (usually located in the top-right corner or in a menu drawer).
- Select Subscription, Billing or Membership from the settings options.
- Locate the Manage Subscription or Cancel Subscription button.
- Follow the prompts to confirm your cancellation. You may be asked why you are cancelling-this feedback is optional.
- Save or screenshot your cancellation confirmation email, which should include your cancellation date and confirmation number.
Push Fitness should display a cancellation confirmation page immediately and send you a confirmation email within 24 hours. This email is your proof of cancellation and protects you if the company attempts to charge you after this date.
Cancel via apple app store or google play
If you subscribed through an app store, the store handles your billing, not Push Fitness directly. You must cancel through your Apple ID or Google Play settings, not within the app itself, because the app store is your subscription provider.
Cancel an iOS (Apple) subscription
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen, then select Subscriptions.
- Find Push Fitness in the list of active subscriptions.
- Tap Push Fitness and select Cancel Subscription.
- Confirm your cancellation when prompted.
- Apple will display a cancellation confirmation on screen and send you an email receipt.
Cancel an android (Google play) subscription
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner and select Payments and subscriptions.
- Select Subscriptions from the menu.
- Find Push Fitness in your active subscriptions list.
- Tap Push Fitness and select Cancel Subscription.
- Confirm when prompted, and Google Play will send you a confirmation email.
App store cancellations take effect on your next billing date. Your access continues until that date, after which you lose access to the app. Yafee recommends cancelling at least 3 days before your renewal date to avoid accidental charges.
Cancel by email or support contact
If the app or website cancellation method fails or is unavailable, you can cancel by email or through Push Fitness's support contact. This method is slower but creates a written record of your cancellation request.
- Locate the Push Fitness contact email address from their website (usually found in the Help, Contact Us or Footer section).
- Send an email with the subject line "Subscription Cancellation Request" and include your full name, email address associated with your account and your request to cancel your subscription effective immediately.
- Request a cancellation confirmation email and a confirmation number in reply.
- Send the email from the same email address you use for your Push Fitness account to ensure proper verification.
- Keep a copy of your sent email and await a reply within 5 business days.
Email cancellations must be acknowledged by Push Fitness within a reasonable timeframe. If you do not receive a confirmation email within 7 days, follow up with a second email and consider filing a complaint with CASE. At Yafee, we advise using email only as a backup method because live chat or in-app support tends to be faster.
What happens after you cancel Push Fitness
Understanding the timeline and data handling after cancellation protects you from surprise charges and unwanted account access. Your cancellation takes effect on specific dates depending on your subscription type and cancellation method.
Timing and access after cancellation
Once you confirm your cancellation, your membership typically ends at the end of your current billing period. For example, if you cancel on the 15th of the month but your next billing date is the 30th, you retain access until the 30th, after which your account locks. You lose access to all workout plans, progress tracking and coaching content. Your data is not immediately deleted-Push Fitness retains it for a period determined by their privacy policy, unless you request account deletion.
Refunds and billing adjustments
Cancellation stops future charges but does not generate automatic refunds for past services unless you cancel within a specific cooling-off period or Push Fitness has breached its obligations. Singapore's Consumer Protection (Fair Trading) Act does not mandate refunds for subscription services once the service has been delivered, but you may be entitled to a partial refund if you cancel mid-billing period and Push Fitness's terms allow it. Check your subscription agreement or contact Yafee for guidance on your specific situation.
If Push Fitness charges you after your cancellation date, you have the right to request a refund immediately. Document the charge with screenshots of your billing statement and your cancellation confirmation, then contact Push Fitness support and escalate to CASE if they refuse.
Deleting your account completely
Cancellation halts payments but does not delete your account or personal data. If you want your account permanently deleted-including all workout history, meal logs and contact details-you must submit a separate request. Send an email to Push Fitness's support address requesting "Account Deletion" and provide your full name and email address. Push Fitness must comply with your deletion request within a reasonable timeframe under Singapore's Personal Data Protection Act (PDPA). Save the deletion confirmation email as proof.
Common cancellation mistakes to avoid
Cancelling a subscription should be simple, but missteps can leave you charged for months longer than intended. Yafee has helped thousands of consumers recover from preventable cancellation errors, so learn from these pitfalls now.
Confusing app uninstall with cancellation
Simply deleting the Push Fitness app from your phone does not cancel your subscription-it only removes the app from your device. Your subscription remains active and will continue to charge you monthly. You must actively cancel through the app's account settings or through the app store settings before you uninstall.
Cancelling too close to your renewal date
If your next billing date is 2 days away and you request cancellation by email, the email may not be processed in time. Processing delays mean you could be charged for another month. Yafee recommends cancelling at least 7-10 days before your renewal date to allow time for confirmation and processing, especially if using email or support contact methods.
Not saving your cancellation confirmation
Without a cancellation confirmation number or email, you have no proof that you cancelled if Push Fitness charges you again. Save or screenshot every confirmation page, confirmation number and confirmation email immediately after cancellation. These documents are your evidence if you need to escalate a complaint to CASE.
Cancelling the wrong subscription account
If you have multiple app store accounts (for example, a personal Apple ID and a work-related one), verify which account is linked to your Push Fitness subscription before cancelling. Cancelling the wrong account leaves your real subscription active and your payment method charged.
Pricing and subscription tiers
Understanding your subscription cost helps you decide whether cancellation is the right choice and ensures you catch overcharges. Push Fitness offers tiered membership options with varying features and billing cycles.
| Subscription tier | Monthly cost (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Basic | $19.99 | Monthly | Workout library, progress tracking |
| Premium | $34.99 | Monthly | Personalised coaching, nutrition plans, priority support |
| Annual (Basic) | $179.99 | Annual | Workout library, 17% discount vs. monthly |
| Annual (Premium) | $299.99 | Annual | All Premium features, 29% discount vs. monthly |
| Trial | Free | 7 days | Full access to Basic features |
If you are on an annual plan, cancellation after 6 months may not entitle you to a refund for unused time unless your cancellation falls within a 14-day cooling-off period from purchase or Push Fitness's terms explicitly allow mid-term cancellation refunds. Review your original purchase email to confirm your plan type and cancellation eligibility.
After cancellation: what to expect and how to stay protected
Your cancellation does not end at the confirmation email-several post-cancellation steps protect you from future charges and account misuse. Yafee advises taking these actions to ensure your subscription is fully terminated and your payment method is secure.
Monitor your bank and payment statements
Check your bank account, credit card statement or app store billing page for the next 2-3 months to confirm no charges appear after your cancellation date. If a charge appears, take a screenshot of the transaction, gather your cancellation confirmation email and contact Push Fitness support immediately. If they do not refund you within 7 days, file a dispute with your bank or initiate a chargeback. Simultaneously, log a complaint with CASE, providing all documentation.
Update your payment method details
If your payment card expires or you switch providers before your cancellation takes full effect, notify Push Fitness immediately. A failed payment due to an expired card should not trigger a cancellation reversal or additional collection attempts. If Push Fitness re-activates your subscription because of a payment failure, contact them and Yafee for guidance on restoring your cancelled status.
Check for related subscriptions or free trials
Sometimes Push Fitness offers bundle deals or free trial extensions that auto-renew as separate subscriptions. Cancelling your main subscription does not automatically cancel these add-ons. Review your account for any linked or related subscriptions and cancel them separately if you did not intend to keep them.
Key mistakes and how to recover from them
If you have already made a cancellation error, Yafee has strategies to help you recover your money and prevent future issues. Act quickly-the sooner you address the problem, the more evidence you preserve.
You were charged after cancellation
If Push Fitness charged you after your confirmed cancellation date, this is a breach of the Consumer Protection (Fair Trading) Act. Collect evidence: your cancellation confirmation email, your cancellation confirmation number, and your bank statement showing the unauthorised charge. Contact Push Fitness support with the subject line "Unauthorised charge after cancellation" and demand a full refund within 7 days. If they refuse, file a complaint with CASE, including all documentation. You may also dispute the charge with your bank if Push Fitness does not refund you within 14 days.
You cancelled but access was never removed
If you cancelled successfully but the app or website still allows you to access premium features, contact Push Fitness immediately and confirm in writing that your cancellation was processed. Continue using the service at your own risk-you may still be charged. Push Fitness must either confirm the cancellation was an error or provide a refund if they charged you for continued access you should not have had.
You cannot find a cancellation option
If the app or website has no visible cancellation button or option, this likely violates the Consumer Protection (Fair Trading) Act, which requires cancellation methods to be clear and accessible. Contact Push Fitness support immediately by email and request cancellation. Quote your concern about the missing cancellation option. If they do not respond within 5 business days or refuse to cancel, file a complaint with CASE, explaining that Push Fitness has intentionally obscured the cancellation pathway. Yafee advises not waiting in this scenario-escalate to CASE quickly to preserve your statutory rights.
Cancellation checklist for Push Fitness
Use this checklist to ensure you complete every cancellation step correctly and protect yourself from post-cancellation billing errors.
- Identify your subscription source (app, app store or website)
- Note your next billing date (visible in account or payment settings)
- Log into your account at least 7 days before renewal
- Navigate to Subscription, Membership or Billing settings
- Click Cancel Subscription and follow all prompts
- Save a screenshot of the cancellation confirmation page
- Wait for the confirmation email and save it to a folder
- Verify the cancellation date and confirmation number in the email
- Do not uninstall the app until your access is fully removed
- Check your bank statement 5-7 days after cancellation to confirm no charge appears
- If a charge appears, contact Push Fitness support within 24 hours
- If Push Fitness refuses a refund, escalate to CASE within 14 days of the unauthorised charge
Comparing cancellation methods at a glance
Each cancellation method has different timelines and reliability levels. This table helps you choose the best route based on your situation and how urgently you need confirmation.
| Cancellation method | Time to cancel | Confirmation received | Takes effect | Best for |
|---|---|---|---|---|
| App or website | 2 minutes | Instant + email within 24 hours | End of current billing period | Fastest and most reliable |
| Apple App Store | 3 minutes | Instant + email within 24 hours | End of current billing period | iOS users, immediate confirmation needed |
| Google Play | 3 minutes | Instant + email within 24 hours | End of current billing period | Android users, immediate confirmation needed |
| Email to support | 5 minutes to compose | Within 5-7 business days | Upon email confirmation | Written record backup, app method unavailable |
Yafee advises always using the app or website method first-it is the fastest and provides immediate confirmation. Use email only if the app method fails or is unavailable.
Why you might want to keep your Push Fitness subscription
Before you cancel, consider whether the service still offers value. Yafee has worked with thousands of fitness enthusiasts, and sometimes a brief pause or plan downgrade makes more sense than full cancellation.
Reasons to continue your subscription
- You have built substantial progress that you want to maintain and track
- You are on the Basic tier and could downgrade to save cost rather than cancel entirely
- The platform provides accountability that keeps you consistent with training
- You are within a promotional period or discount tier that ends if you cancel
- Your fitness goals align with Push Fitness's program structure
When cancellation is the right choice
- You have joined a local gym and no longer need the digital platform
- The monthly cost no longer justifies your actual usage frequency
- Push Fitness has increased prices substantially and alternative services are cheaper
- You prefer in-person coaching or group fitness classes
- Your fitness priorities have changed and the program no longer serves your goals
How yafee can help with your cancellation
Yafee specialises in subscription cancellations across Singapore and has helped thousands of consumers navigate billing disputes, unauthorised charges and difficult cancellation processes. If you encounter resistance from Push Fitness, our team can guide you through escalation to CASE, help you draft formal complaint letters and ensure you recover any overcharged amounts.
Visit Yafee (yafee.com) to explore our full suite of cancellation support services. Whether you need step-by-step guidance, help writing a complaint to CASE or documentation of your cancellation attempts, Yafee has the expertise to protect your consumer rights.
Final steps and contact information for Push Fitness cancellation
Once you have completed your cancellation, the following contact details and addresses ensure you can escalate any post-cancellation issues quickly and effectively.
Push Fitness studio locations in singapore
Although Push Fitness does not maintain a dedicated cancellation mailing address, you can contact their studios for support escalation:
- Kreta Ayer Studio: 48 Kreta Ayer Road, Singapore 088996
- Kampong Bahru Studio: (Opening soon; check Push Fitness website for address updates)
Consumer protection escalation contacts
If Push Fitness fails to honour your cancellation or refund request:
- Consumer Association of Singapore (CASE): 1800-6100-6, email: [email protected], website: case.org.sg
- Office of Fair Trading, Singapore: Part of Enterprise Singapore; file complaints via case.org.sg or contact your bank for chargeback support
Keeping records for your protection
Retain all cancellation confirmations, emails and billing statements for at least 12 months. If Push Fitness disputes your cancellation or charges you later, these documents prove you acted correctly and on time. Yafee has helped thousands of consumers cancel subscriptions across Singapore by ensuring they maintain clear evidence at every step-now you have the knowledge and tools to do the same.