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Frequently asked questions
Cancel Noom: The Right Way to Stop Your Subscription
How to cancel Noom in singapore and protect your refund rights
What Noom is and why you might want to cancel
Noom is a subscription-based health and wellness application that combines personalised weight management plans, daily psychology-based lessons, food tracking, and access to health coaches. You access the service through a mobile app (iOS or Android) or web portal, and Noom charges you on a recurring billing cycle, typically ranging from SGD $79 to $349 per month depending on your plan length.
Many users cancel because the subscription cost no longer aligns with their budget, they prefer alternative wellness services, or they have already achieved their health goals. If you are considering cancellation, understanding your rights under Singapore's consumer protection framework is essential. Yafee provides guidance on how to navigate this process efficiently and ensure you receive any refunds you are entitled to.
Common reasons people cancel Noom
Users often cancel because the daily coaching feels generic and repetitive, food logging becomes tedious over time, the monthly cost does not justify perceived results, or they prefer working with a personal trainer or registered nutritionist instead. If any of these apply to you, cancellation is your right, and Yafee can help you understand the steps to take.
Why you should cancel if Noom isn't delivering
If you are not seeing measurable results after a reasonable trial period, feel overwhelmed by the volume of daily content, or the pricing has become a financial burden, stopping the auto-renewal is the right decision. The sooner you cancel, the sooner you halt recurring charges. Yafee believes you deserve a service that genuinely serves your needs, not one you feel obligated to maintain.
Noom pricing in singapore
Noom's pricing varies depending on which platform you subscribed through and your billing cycle. Below is a snapshot of current pricing visible on Singapore app stores.
| Plan | Price (SGD) | Billing period | Key features | Best for |
|---|---|---|---|---|
| Noom Weight (monthly) | $79-99 | Monthly | Food logging, daily lessons, coach access | Short-term commitment |
| Noom Weight (quarterly) | $189-219 | 3 months | Food logging, daily lessons, coach access | Moderate commitment |
| Noom Weight (annual) | $299-349 | 12 months | Food logging, daily lessons, coach access | Long-term users |
| Noom Med | Varies (consultation required) | Monthly or longer | Prescription weight-loss medications plus coaching | Medical intervention required |
Pricing shown reflects App Store listings for Singapore and may differ from Noom's website, which often displays amounts in USD. Always confirm the exact charge on your receipt or bank statement before initiating cancellation.
Your consumer rights when cancelling Noom in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes clear protections when you purchase any service, including digital subscriptions like Noom.
What the consumer protection (Fair trading) act means for you
Under the Consumer Protection (Fair Trading) Act, Noom must be transparent about billing, honour cancellation requests within a reasonable timeframe, and cease charging you immediately after cancellation. If Noom continues to charge you after you have cancelled, you have the right to dispute the charge with your bank or card issuer. This is a fundamental protection that applies regardless of Noom's stated cancellation policy.
You also have the right to a refund if the service fails to meet the standard of quality or fitness for purpose promised at the time of purchase. If Noom marketed a "14-day free trial" and charged you without clear, affirmative consent, you may qualify for a refund even outside Noom's stated 14-day window. Yafee advises documenting all communications and charges to strengthen any refund claim.
Your legal position on refunds and cancellation
You are protected by law when you cancel. Noom cannot impose arbitrary penalties or refuse cancellation simply because you have not used the service for a minimum period. If you cancel within Noom's stated trial period (typically 14 days), you have a strong legal basis to request a full refund. Even after the trial period, if you can demonstrate that Noom failed to deliver on specific promises (such as access to qualified coaches or daily lessons), you retain the right to request a partial refund through a dispute process.
Where to escalate if Noom refuses to help
If Noom denies your refund or cancellation request without valid legal grounds, you can lodge a complaint with the Consumers Association of Singapore (CASE) at no cost. CASE will advocate on your behalf and attempt to mediate a resolution. CASE's contact details are available at case.org.sg.
Additionally, if you believe Noom charged you without your consent or made misleading health claims, you may escalate to the Ministry of Health (MOH) or the Personal Data Protection Commission (PDPC) if your personal data was mishandled. Yafee recommends keeping copies of all emails, receipts, and billing statements as evidence.
How to cancel Noom on different platforms
Noom's cancellation process differs slightly depending on whether you subscribed through the web portal, Apple App Store, Google Play, or directly. Follow the method that matches your subscription source.
Cancel Noom via the Noom app or website
- Open the Noom app on your mobile device or visit noom.com on a web browser.
- If using the app, log in to your account using your email and password.
- If using the website, ensure you are logged into the same account associated with your subscription.
- Navigate to your Account or Settings menu.
- On the mobile app, tap the profile icon (usually in the bottom-right corner).
- On the website, select "Account" or "Settings" from the menu.
- Select "Subscription" or "Billing" settings.
- Look for options labeled "Manage Subscription," "Billing Information," or "Cancel Subscription."
- Tap "Cancel Subscription" or "Cancel Membership."
- Noom will display a confirmation screen and may offer a discounted renewal rate as a retention offer.
- You are not obliged to accept any offer; proceed with cancellation if you are certain.
- Confirm the cancellation when prompted.
- Noom will send you a confirmation email to your registered address.
- Save this email as proof of cancellation for your records.
Cancel Noom through apple app store (iOS)
- Open the Apple App Store on your iPhone or iPad.
- Tap the account icon (profile picture) in the top-right corner.
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions.
- Find and tap "Noom" in the list.
- If Noom does not appear, it may have already been cancelled or you subscribed through a different platform.
- Tap "Cancel Subscription" or "Edit Subscription."
- Confirm the cancellation when prompted.
- Check your email for an Apple cancellation confirmation.
- Apple processes the cancellation immediately, and you retain access until the current billing cycle ends.
Cancel Noom through google play store (Android)
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner.
- Select "Manage subscriptions" from the menu.
- You will see all active subscriptions associated with your Google account.
- Find and tap "Noom" in the list.
- If Noom does not appear, verify you are using the correct Google account.
- Tap "Cancel subscription."
- Google Play will prompt you to confirm and may ask for cancellation feedback.
- Complete the cancellation process.
- Verify cancellation via your Google Play purchase history or email confirmation.
- Google typically sends a confirmation email within 24 hours.
Understanding noom's refund policy and your entitlements
Noom's stated refund policy allows full refunds within 14 days of purchase, but your legal entitlements under Singapore consumer law may extend further.
The 14-day trial period refund
If you cancel within 14 days of your first charge, you are entitled to a full refund under Noom's published terms. Yafee recommends initiating cancellation as soon as you know the service is not suitable for you, rather than waiting until the last moment. To claim this refund, contact Noom's support team and explicitly state that you are requesting a refund within the trial period. Provide your order number and the date of your first charge.
Refunds after the 14-day period
After 14 days, Noom is not obliged to refund under its own policy; however, you retain legal protections under the Consumer Protection (Fair Trading) Act. If you can demonstrate that Noom failed to deliver on promised features-such as lack of qualified coach responses, broken food-logging functionality, or misleading health claims-you have grounds for a partial or full refund through a dispute process. Yafee advises documenting all issues and communicating them to Noom's support team in writing before escalating.
How to request a refund from Noom
- Log into your Noom account and navigate to your order or billing history.
- Locate the charge you wish to dispute.
- Note the date, amount, and transaction ID.
- Contact Noom's customer support through the app or website.
- Select "Help" or "Contact Us" from your account menu.
- Describe your refund request clearly and cite either the 14-day trial period or a specific service failure.
- Keep copies of all communications and responses.
- Screenshots of emails or in-app messages strengthen your position if you escalate.
- If Noom refuses, dispute the charge with your bank or card issuer.
- Contact your bank's dispute department and provide copies of your communication with Noom and evidence of non-delivery or non-authorised charges.
- Your bank can reverse the charge if it determines Noom acted inappropriately.
- Escalate to CASE if your bank dispute is unsuccessful.
- File a complaint at case.org.sg with copies of all documentation.
What happens after you cancel Noom
Cancellation takes effect at the end of your current billing cycle, not immediately. Understanding what to expect after cancellation helps you monitor your account and avoid surprises.
Timeline and access after cancellation
Once you confirm cancellation, Noom will allow you to continue using the app until the end of your current billing period. For example, if you cancelled on 15 January and your billing cycle ends on 31 January, you retain full access until 31 January at 11:59 pm. After that date, the app will restrict you from logging in, and you will lose access to food tracking, lessons, and coach messaging.
Noom will not charge you again after your current billing cycle ends, provided the cancellation was successful. If you receive a charge after your access expires, you have the right to dispute it immediately.
Confirming cancellation and avoiding double charges
After cancelling, take these steps to confirm the cancellation is genuine and monitor for unexpected charges:
- Save the cancellation confirmation email from Noom, Apple, or Google Play as evidence.
- Note your current billing cycle end date in a calendar reminder.
- Check your bank statement on the day after your billing cycle ends to confirm no new charge appears.
- If an unexpected charge appears, contact your bank immediately and provide the cancellation confirmation email as proof you cancelled before the charge date.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward, but a few common pitfalls can cause unwanted charges or lost refunds. Being aware of these traps protects your financial interests and streamlines your exit from the service.
Mistake 1: cancelling in the app but not through your payment platform
If you subscribed through the Apple App Store or Google Play, cancelling only in the Noom app may not stop the recurring charge. The subscription relationship exists between you and Apple or Google, not Noom. Always cancel through the platform where you made the payment. Yafee recommends cancelling through your payment platform first, then informing Noom's support team as a secondary step.
Mistake 2: missing the 14-day refund window
The 14-day refund period begins from your first charge date, not your signup date. If you signed up on 1 January but were first charged on 5 January, your 14-day window closes on 19 January. Request your refund before that date to strengthen your claim. After 14 days, refunds depend on proving service failure, which is more difficult.
Mistake 3: not documenting service failures
If you plan to claim a refund after 14 days, you must have evidence that Noom failed to deliver on promises. Screenshots of coach responses that are generic, broken features, or misleading marketing claims significantly strengthen your case. Start documenting issues as soon as you notice them, rather than trying to recall them weeks later.
Mistake 4: forgetting to cancel subscriptions on multiple platforms
If you download Noom and subscribed both through the web portal and the app store, you may have created two separate subscriptions. Cancelling one does not automatically cancel the other. Log into each platform separately and confirm all Noom subscriptions are cancelled. Yafee advises checking your App Store, Google Play, and Noom web account all on the same day to ensure you have not missed any active subscriptions.
Mistake 5: assuming "uninstalling the app" equals cancellation
Deleting the Noom app from your phone does not cancel your subscription or stop recurring charges. You must formally cancel through the account settings in the app or through your payment platform. Uninstalling is purely a removal of the software; it has no effect on your billing relationship with Noom.
After cancellation: what to do next
Once Noom is cancelled, you have taken the first step. A few additional actions ensure your financial security and help you move forward confidently.
Monitor your bank statement
Set a calendar reminder for three days after your billing cycle end date. Check your bank or card statement to confirm Noom has not charged you again. If a charge appears, contact your bank's dispute department immediately. Most banks offer 30 to 90 days to dispute unauthorised or unwanted charges.
Keep your cancellation evidence safe
Store your cancellation confirmation email, screenshots of your account settings showing "cancelled," and bank statements in a dedicated folder. If Noom disputes your claim that you cancelled, this evidence protects you. Yafee recommends backing up digital copies to cloud storage (Google Drive, OneDrive) for long-term access.
Explore alternative wellness services
Now that you have cancelled Noom, consider what specific health goals remain unmet. If you found food tracking valuable, apps like MyFitnessPal or Cronometer offer more customisation. If you preferred human coaching, a local registered nutritionist or personal trainer may provide better results. Research alternatives before signing up for another recurring subscription.
Where to send a formal cancellation notice
Although Noom's Terms and Conditions (updated 9 December 2025) permit cancellation through the app or website, you may strengthen your legal position by sending a formal written cancellation notice. This creates an official record and demonstrates your intent beyond dispute.
Noom's formal cancellation address
Send a formal notice of cancellation to the following address by registered mail or email (if an email address is published):
Noom, Inc.
[Note: Noom's primary legal address for service of notices should be obtained from their current Terms of Service or website. If not published, CASE or your bank's dispute team can assist in locating the correct address.]
Your notice should include:
- Your full name and registered email address with Noom.
- Your Noom user ID or account number (visible in your profile settings).
- The date you wish the cancellation to take effect.
- A clear statement: "I hereby cancel my Noom subscription effective immediately" (or your preferred end date).
- A request for confirmation of cancellation and refund eligibility, if applicable.
- Your contact phone number and email for Noom's response.
Keep a copy of this notice and any proof of delivery (such as registered mail receipts or email read receipts). Yafee has helped thousands of consumers cancel subscriptions cleanly and securely by formalising their intent in writing.
Comparing Noom to alternative health and fitness services in singapore
Before you cancel, you may wish to compare Noom against competing services. The table below outlines similar services available to Singapore subscribers and how they differ.
| Service | Cost (SGD, approx.) | Main features | Refund policy |
|---|---|---|---|
| Noom | $79-99/month | Psychology-based lessons, food logging, coach access | 14 days (full refund within trial) |
| MyFitnessPal Premium | $60-70/month | Advanced food logging, barcode scanning, macro tracking | Cancellable anytime; no formal refund window |
| Fitbit Premium | $90-100/month | Wearable device integration, sleep tracking, guided workouts | 30-day cancellation period |
| Singapore National Steps Challenge (free) | Free | Community step tracking, monthly prizes, no ads | N/A - no subscription |
Summary: take control of your subscription today
Cancelling Noom in Singapore is a straightforward process protected by law. You have the right to cancel at any time, receive a full refund within 14 days, and dispute any charges that appear after cancellation. Whether you are unhappy with results, overwhelmed by content, or simply need to reduce expenses, your decision to cancel is valid and enforceable.
Follow the cancellation steps specific to your platform (Noom app, Apple App Store, or Google Play), keep your confirmation email, and monitor your bank statement to ensure no further charges appear. If Noom refuses to honour your cancellation or refund request, escalate to CASE or your bank's dispute team. Yafee provides clear, legally grounded guidance on subscription cancellation in Singapore, and this guide equips you to cancel confidently and protect your financial interests. Take action today, reclaim your peace of mind, and move toward a wellness service that truly serves your needs.