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Frequently asked questions
Cancel Motion Fitness: The Right Way
How to cancel Motion Fitness in singapore and reclaim your consumer rights
Understanding Motion Fitness and why you might need to cancel
Motion Fitness is a digital coaching platform that delivers personalised training programmes, nutritional guidance, and fitness accountability through the Motion and Moves applications. You access customised workout plans and meal recommendations tailored to your specific fitness objectives, billed in Singapore dollars (SGD) on either a weekly or block-based subscription model.
Your reasons for cancellation may be legitimate: you have completed your fitness goals, discovered a service that better aligns with your needs, or wish to pause after a complimentary trial period concludes. Whatever your circumstance, understanding the legal framework that governs your subscription and the precise cancellation procedure applicable to your platform ensures you regain control of your payments immediately. Yafee provides clarity on each method so you avoid accidental continued billing.
The complexity of cancellation across multiple platforms
Motion Fitness operates through three distinct billing channels in Singapore: Apple App Store, Google Play Store, and Motion's own web platform. Each channel manages subscriptions independently, meaning cancellation through one system does not terminate your subscription on another. Furthermore, the company operates under United States-based terms of service, yet your contract falls under Singapore consumer law. This dual jurisdiction creates confusion and, as Yafee has documented across thousands of fitness subscription cases, represents the primary reason users face unexpected charges after requesting cancellation.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act provides statutory protections that apply to your Motion Fitness subscription regardless of the company's domicile or its stated policies.
Statutory cancellation rights and the 14-day cooling-off period
Under section 17 of the Consumer Protection (Fair Trading) Act, you retain the right to cancel any distance contract (including digital subscriptions) within 14 calendar days of purchase, provided Motion Fitness supplied you with clear notification of this right at the point of transaction. Distance contracts are defined as those concluded without face-to-face interaction, which includes all app-based subscriptions. Consequently, if Motion failed to disclose the 14-day cancellation window or buried the notice in dense terms, you may still be entitled to cancel even beyond that period.
Your legal position: You can demand a refund for any subscription charged within 14 days of your initial purchase if Motion did not provide prominent, clear notice of cancellation rights.
Protection against unfair contract terms and misrepresentation
Section 4 of the Consumer Protection (Fair Trading) Act invalidates any contract term that is manifestly unreasonable or causes significant detriment to you. This means Motion Fitness cannot rely on blanket non-refund policies if the service failed to deliver as advertised. If you purchased Motion Fitness based on specific claims about functionality, coach qualifications, or results, and the service did not perform accordingly, you retain the right to a refund or full credit regardless of the cancellation terms printed in Motion's conditions.
Similarly, if Motion's billing was unclear, consent was not explicit, or the free trial converted to a paid subscription without proper notice, these constitute unfair practices under the Act and trigger your right to recover the charges.
Escalation to the consumers association of singapore
If Motion Fitness declines your refund request despite meeting the legal criteria outlined above, you may lodge a complaint free of charge with the Consumers Association of Singapore (CASE). CASE investigates unfair trading practices and has statutory authority to compel compliance with consumer protection legislation. Yafee recommends documenting all communication with Motion before escalating to CASE, including screenshots of your cancellation requests, billing records, and Motion's responses. This evidence strengthens your complaint and accelerates resolution.
How to cancel Motion Fitness on the apple app store
If your subscription is billed through the Apple App Store, Apple controls the billing relationship and processes all cancellations directly; Motion Fitness cannot cancel your subscription on your behalf.
Step one: access your apple ID subscription settings
- Open the Settings application on your iPhone, iPad, or Mac device.
- Tap or click your Apple ID name displayed at the top of the settings menu.
- Select "Subscriptions" from the menu options that appear.
Step two: locate and cancel the Motion Fitness subscription
- Review your active subscriptions list and identify "Motion Fitness" or "Moves" (the subsidiary app name).
- Tap the subscription entry to open its detail page.
- Select "Cancel Subscription" or the equivalent cancellation button displayed on screen.
- Confirm the cancellation when Apple requests final approval.
Critical timing: Apple immediately halts future charges but continues your access until the current billing cycle concludes. For example, if your subscription renews on the 15th of each month and you cancel on the 8th, you retain full access until the 15th, at which point the service ceases. Check your confirmation email from Apple for your actual final access date.
Requesting a refund from apple after cancellation
Cancellation and refunds operate separately within Apple's system. To request a refund for a recent charge, open the App Store, navigate to your account settings, locate the transaction in your purchase history, and select "Report a Problem". Describe your reason (for example, "Service did not function as advertised" or "I cancelled within the statutory cooling-off period"). Apple processes refund requests within 5 to 10 business days. If Apple denies your refund, you retain the right to escalate to CASE under consumer protection law.
How to cancel Motion Fitness on google play store
Google Play Store subscriptions are managed through your Google account and require separate cancellation steps independent of Motion Fitness customer support.
Step one: access your google play subscription management
- Open the Google Play Store application on your Android device or visit play.google.com in a web browser.
- Tap the profile icon located in the upper right corner of the screen.
- Select "Payments and subscriptions" from the dropdown menu.
- Choose "Subscriptions" to view all active subscription agreements.
Step two: cancel the Motion Fitness subscription
- Identify "Motion Fitness" or "Moves" in your subscriptions list.
- Tap the subscription to open its management page.
- Select "Cancel subscription" and confirm the action when prompted.
Google Play processes cancellations immediately. Your access continues until the end of your current billing period, after which the service is automatically disabled. Yafee recommends taking a screenshot of the cancellation confirmation for your records, as this serves as documented proof if disputes arise later.
Requesting a refund from google play
Similar to Apple, cancellation does not automatically trigger a refund. To request a refund for a recent Motion Fitness charge, visit your Google Play purchase history, locate the transaction, and select "Request refund". Provide a reason aligned with consumer protection grounds (such as "Service not as described" or "Cancelled within the statutory 14-day period"). Google typically responds within 48 hours. If Google declines, document their response and prepare your complaint for CASE.
How to cancel Motion Fitness via the web platform
If you subscribed directly through Motion Fitness's website, you must cancel through the company's account portal to halt future charges.
Step one: log into your Motion Fitness account
- Visit the Motion Fitness website and navigate to the login section.
- Enter your email address and password associated with your subscription.
- Two-factor authentication may be required; complete this step to proceed.
Step two: navigate to subscription settings
- Once logged in, locate "Account Settings" or "Subscription Management" in the main menu or dashboard.
- Select your active subscription plan to view billing details.
- Identify the "Cancel Subscription" or "Manage Billing" button on this page.
Step three: complete the cancellation process
- Click "Cancel Subscription" and review any retention offers Motion may present.
- Select your reason for cancellation from Motion's dropdown menu (this data informs Motion of service gaps but does not affect your legal right to cancel).
- Confirm the cancellation by clicking the final "Cancel" button.
- Motion will send a confirmation email to your registered address; retain this email as proof of cancellation.
Web-based cancellations typically take effect within 24 hours. However, if Motion charges you again after this period, contact their support team with your cancellation confirmation email and demand an immediate refund. If they refuse, file a complaint with CASE and reference the Consumer Protection (Fair Trading) Act, section 4.
Understanding Motion Fitness pricing and subscription tiers
Motion Fitness offers several subscription models, each with distinct pricing and commitment periods. The table below outlines current structures to help you assess whether cancellation aligns with your financial position.
| Subscription type | Billing frequency | Typical SGD cost | Commitment period | Cancellation eligibility |
|---|---|---|---|---|
| Weekly pass | Weekly | SGD 9-15 | No commitment | Immediate cancellation available |
| Monthly plan | Monthly | SGD 35-55 | Month-to-month | Cancellation within 14 days of purchase |
| Quarterly plan | Quarterly | SGD 95-140 | 3 months | Cancellation within 14 days; early termination may incur prorated charges |
| Annual plan | Annual | SGD 350-480 | 12 months | Cancellation within 14 days; early exit outside cooling-off period subject to Motion's policy |
| Free trial (converted) | Upon conversion | SGD 0 initially, then plan rate | Varies | Full refund if charged without clear prior notice |
Pricing and terms may change; always verify current rates directly with Motion Fitness or through your app's billing section. The statutory cooling-off period of 14 days applies regardless of plan tier, so cancelling within this window is your strongest position for securing a refund without dispute.
What happens immediately after cancellation
Cancellation and service cessation are not instantaneous across all platforms. Understanding the timeline protects you from confusion and accidental re-billing.
Access timeline after cancellation
On Apple App Store and Google Play, your service continues until the end of your current billing cycle. For example, if you cancel on the 10th of a month and your next renewal date is the 25th, you retain access until the 24th at 11:59 PM. Motion's web platform typically processes cancellations within 24 hours, but you may retain access for up to 7 days while the system syncs across their infrastructure. Review your confirmation email for the exact final access date.
Preventing accidental re-subscription
After cancellation, Motion Fitness occasionally prompts returning users with re-subscription offers or automatically re-enrols users if they attempt to access the service after the cooling-off period. This practice violates the Consumer Protection (Fair Trading) Act if you did not provide explicit, informed consent to re-billing. If Motion re-charges you without permission, immediately contact their support team with your original cancellation confirmation and demand a refund. Document this communication and escalate to CASE if Motion refuses.
Common cancellation mistakes and how to avoid them
Many users believe they have cancelled Motion Fitness only to discover continued charges weeks later. Yafee has identified the most frequent errors below; awareness prevents costly delays.
Mistake one: cancelling through the wrong platform
If you subscribed through Apple App Store but attempted to cancel via Motion's website, your subscription remains active on Apple's system and continues to renew. The platforms operate independently. You must cancel on the exact platform where you paid. Review your credit card or bank statement to confirm which channel billed you, then follow the corresponding cancellation steps in this guide.
Mistake two: relying on customer support without written confirmation
Contacting Motion Fitness support and verbally requesting cancellation does not terminate your subscription. Support staff lack direct access to Apple App Store and Google Play billing systems and cannot process these cancellations on your behalf. You must complete the cancellation steps within the app or platform yourself. If a support agent promises to cancel for you, request written confirmation via email and follow up independently to ensure the cancellation completed.
Mistake three: failing to document cancellation confirmation
Always retain screenshots or email confirmations of your cancellation. If Motion charges you after you cancelled, proof of cancellation is your only defence. Without documentation, CASE cannot pursue your complaint effectively. Take a screenshot immediately after each cancellation step and save all confirmation emails Motion sends you.
Mistake four: assuming automatic refunds
Cancellation and refunds are distinct actions. Cancelling your subscription halts future charges but does not automatically refund past payments. To claim a refund, you must request one separately through Apple, Google Play, or Motion directly, citing consumer protection grounds if necessary.
Refund eligibility and recovery procedures
Your right to a refund depends on when you purchased the subscription and the circumstances of the charge.
Refunds within the 14-day statutory cooling-off period
Under section 17 of the Consumer Protection (Fair Trading) Act, you are entitled to a full refund for any subscription purchased within the previous 14 calendar days, provided Motion clearly disclosed this right at purchase. Request refunds as follows:
- Apple App Store: Open the App Store, navigate to Purchase History, locate the Motion Fitness transaction, and select "Report a Problem". Choose "I'd like a refund for this purchase" and explain that you are exercising your statutory right to cancel within the 14-day cooling-off period. Apple processes this request within 5 to 10 business days.
- Google Play: Visit your purchase history on play.google.com, find the Motion Fitness charge, and select "Request refund". In the reason field, state that you are cancelling within the statutory 14-day cooling-off period under Singapore consumer law. Google typically responds within 48 hours.
- Motion web platform: Contact Motion Fitness support directly via email or in-app messaging. Reference your cancellation confirmation and the Consumer Protection (Fair Trading) Act, section 17. Request a full refund for the charge and specify that you cancelled within 14 days of purchase.
Refunds beyond 14 days: service non-performance and unfair billing
If more than 14 days have passed, you may still claim a refund if Motion failed to deliver the service as described, charged you without clear consent, or applied unfair contract terms. For example:
- If Motion Fitness promised personalised coaching but delivered generic, templated workouts.
- If your free trial automatically converted to a paid subscription without explicit notification or consent.
- If Motion charged you despite your earlier cancellation request.
- If Motion's terms contain blanket non-refund clauses that contradict consumer protection rights.
In these scenarios, file a complaint with CASE and include detailed documentation: screenshots of the service as advertised, your purchase records, and all communication with Motion regarding the issue. CASE can compel Motion to provide a refund under section 4 of the Consumer Protection (Fair Trading) Act.
When to escalate to the consumers association of singapore
If Motion Fitness refuses your legitimate refund request or ignores your cancellation, CASE provides statutory recourse at no cost to you.
Documentation you should gather before filing a complaint
- Your cancellation confirmation email or screenshot from the app showing successful cancellation.
- Your billing statements showing the charge date and any subsequent charges after cancellation.
- All email communications with Motion Fitness support regarding your cancellation request, including their responses.
- Screenshots of Motion's terms of service at the time you purchased, proving what cancellation rights were disclosed.
- If applicable, evidence that Motion misrepresented the service (screenshots of marketing claims versus actual performance).
Filing a complaint with CASE
Visit case.org.sg and submit a complaint form detailing your dispute. Provide all documentation listed above and clearly reference the Consumer Protection (Fair Trading) Act as the legal basis for your claim. CASE will contact Motion on your behalf and investigate the dispute. If Motion cannot demonstrate that it acted lawfully, CASE may issue a compliance order or refer the matter to the Competition and Consumer Commission of Singapore for further action. Yafee recommends completing your CASE complaint within 30 days of discovering the billing issue, as delays may limit your remedies.
Comparing cancellation outcomes across subscription methods
The table below summarises the key differences in cancellation procedures, timelines, and refund processing across the three platforms.
| Platform | Cancellation method | Refund request processed by | Typical refund timeline | Proof of cancellation |
|---|---|---|---|---|
| Apple App Store | Settings > Subscriptions > Cancel | Apple directly | 5-10 business days | Apple confirmation email + bank statement |
| Google Play | Play Store > Subscriptions > Cancel | Google directly | 24-48 hours | Google confirmation email + bank statement |
| Motion web platform | Account Settings > Cancel Subscription | Motion Fitness support team | 5-15 business days (subject to Motion's policy) | Motion confirmation email + bank statement |
Refunds are typically credited back to your original payment method. If you paid via credit card or debit card, the refund appears as a credit within the timeline above. If you paid via PayPal or digital wallet, the refund returns to your account balance. Bank transfers may require an additional 2 to 5 business days for the amount to reach your account due to inter-bank processing.
Key steps to preserve your consumer rights
Yafee recommends the following checklist to ensure your cancellation is bulletproof and your legal position is unassailable.
- Identify your billing platform: Review your credit card or bank statement to confirm whether Motion Fitness charged you via Apple, Google Play, or their web platform.
- Cancel on the correct platform: Follow the steps provided in this guide for your specific platform. Do not contact customer support expecting them to cancel for you.
- Capture cancellation confirmation: Take a screenshot of the final cancellation screen and save any confirmation email Motion or the app platform sends you.
- Verify the charge stops: Monitor your bank statement for two billing cycles after cancellation to confirm no further charges appear.
- Request a refund if applicable: Within 14 days of purchase, request a refund via the same platform where you cancelled. After 14 days, request a refund only if Motion failed to deliver the service as advertised.
- Escalate to CASE if Motion refuses: If Motion declines a legitimate refund, file a complaint with the Consumers Association of Singapore with your documentation attached.
Final summary and next steps
Cancelling Motion Fitness is straightforward once you understand which billing platform you used and the legal framework protecting you under Singapore law. Your right to cancel within 14 days is statutory and non-negotiable; Motion cannot override this right through its own terms.
If Motion charges you after cancellation or refuses a refund you are entitled to claim, escalate immediately to CASE. Do not accept Motion's assertion that a non-refund policy prevents recovery. Consumer protection law supersedes commercial policies, and CASE has the authority to compel compliance.
Yafee has helped thousands of consumers cancel subscriptions across platforms by providing clear, step-by-step guidance grounded in statutory protections. Whether you cancel via Apple, Google Play, or Motion's web platform, follow the procedures outlined above and retain all evidence of your cancellation. Your consumer rights are absolute, and Yafee ensures you understand how to exercise them with confidence.
Contacting Motion Fitness for additional support
If you encounter technical difficulties during cancellation or have questions about your final access date, Motion Fitness support is available through the following channels:
- In-app support: Open the Motion or Moves app, navigate to "Help" or "Support", and select "Contact Us".
- Email support: Motion Fitness support team typically responds within 24 to 48 hours.
- Web support portal: Visit Motion Fitness's help section for FAQs and documentation related to cancellation and billing.
For complaints regarding unfair billing practices or failure to honour consumer rights, do not rely on customer support. File your complaint directly with CASE at case.org.sg. This route is faster and carries legal authority that customer support communications do not.
Important warning
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