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Frequently asked questions
Cancel Justfit: The Right Way
How to cancel Justfit and stop automatic billing in singapore
What Justfit is and why cancellation matters
Justfit is a subscription-based fitness application that delivers personalised workout plans, real-time coaching cues, and nutrition guidance through your mobile device. You access the service via the Justfit app on iOS or Android, or through their web portal. The platform charges recurring monthly or annual subscriptions processed through the Apple App Store, Google Play Store, or directly from Justfit's website.
Your reason for cancellation is irrelevant to your legal right to cancel. Whether your fitness goals have shifted, your schedule no longer permits participation, or you've found an alternative programme, you have statutory protection under the Consumer Protection (Fair Trading) Act (Chapter 52A) of Singapore. This legislation grants you the right to cancel within a prescribed timeframe and claim a refund if the service fails to meet its contractual obligations.
The critical distinction is this: simply deleting the Justfit app does not cancel your subscription. Automatic renewal will continue unless you actively cancel through the correct channel before your next billing date. Yafee has helped thousands of consumers in Singapore avoid accidental charges by clarifying exactly which cancellation method applies to their purchase source.
How your subscription billing works
Justfit charges on a recurring cycle and renews automatically unless you cancel before the cutoff date. The platform where you purchased your subscription determines both the cancellation process and the refund policy that applies to you. If you bought through Apple, Apple handles your billing and cancellation. If you subscribed via Google Play, Google processes the transaction. Direct purchases through Justfit's website are managed by Justfit's own customer service team.
Crucially, you must identify your purchase source before starting cancellation. This single step determines which steps you will follow and which consumer protections apply to your refund claim.
Timing and automatic renewal
Justfit bills you on a recurring cycle tied to your subscription start date. You must initiate cancellation at least 24 hours before your next billing date to prevent the next charge. If you cancel after being charged, you retain the right to request a refund under Singapore's consumer law, which we cover in detail below.
Your pricing structure and contract terms
Understanding your plan determines whether you qualify for a refund and what timeline applies to your cancellation request.
| Plan | Price (SGD) | Billing period | Commitment | Refund window |
|---|---|---|---|---|
| Justfit standard monthly | S$15.98 | Monthly | Month-to-month | 14 days (store-dependent) |
| Justfit annual (discounted) | S$59.98 | Annual | 12-month lock-in | 14-30 days (store-dependent) |
| Justfit Premium Annual | S$114.98 | Annual | 12-month lock-in | 14-30 days (store-dependent) |
| Justfit flexible (if available) | Varies | Varies | Flexible | Anytime within terms |
Monthly plans offer the greatest flexibility; you can cancel without penalty before the next renewal date. Annual plans commit you for 12 months but typically permit refunds within the first 14 to 30 days from your purchase date, depending on which platform processed your transaction.
How to cancel Justfit on iOS (Apple app store)
If you subscribed through your iPhone or iPad, Apple manages your subscription and billing directly, and you cancel through Apple's Settings app.
Step 1: access your subscription settings
- Open the Settings app on your iPhone or iPad.
- Tap your name at the very top of the Settings screen.
- Select Subscriptions from the menu below your name.
Step 2: locate and cancel Justfit
- Scroll through your list of active subscriptions and tap Justfit.
- If Justfit does not appear, you purchased your subscription via Google Play, the Justfit website, or another platform.
- Tap Cancel Subscription.
- Review Apple's confirmation message, which shows the date your access ends (typically the end of your current billing period).
- Confirm cancellation by tapping the final confirmation button. Do not tap Upgrade, as this will extend your subscription.
Step 3: preserve your cancellation confirmation
- Apple sends a cancellation confirmation email to your Apple ID email address within minutes.
- Screenshot your subscription settings page showing Justfit no longer listed as active.
- Retain both the email and screenshot as proof of cancellation for future disputes.
How to cancel Justfit on android (Google play store)
If you subscribed via Google Play on an Android device, Google processes your billing and you cancel through the Google Play app.
Step 1: open google play and navigate to subscriptions
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions from the menu.
Step 2: find and cancel Justfit
- Locate Justfit in your list of active subscriptions and tap it.
- Tap Cancel subscription.
- Google will prompt you to confirm your cancellation reason (optional) and show your final access date.
- Confirm cancellation by tapping Cancel subscription again.
Step 3: verify cancellation in your account
- Return to your subscriptions list; Justfit should now display as Cancelled.
- Google sends a cancellation confirmation email within minutes.
- Save this email and a screenshot of your cancelled subscription status as proof.
How to cancel Justfit through their website or direct billing
If you subscribed directly through Justfit's website using a credit card or bank transfer, you must contact Justfit's customer service team directly to request cancellation.
Step 1: locate your account dashboard
- Visit Justfit's website and log into your account using your email and password.
- Navigate to your Account Settings or Subscription Management page (usually found in a menu labelled Settings, My Account, or Billing).
Step 2: submit your cancellation request
- Look for a Cancel Subscription or Manage Subscription button on your account page.
- If no such button exists, proceed to step 3 and contact customer support by email.
- If a cancellation button is available, click it and follow the on-screen prompts to confirm.
- Take a screenshot of the confirmation page.
Step 3: contact Justfit customer support
- Send a cancellation request email to Justfit's customer service email address (typically found on their Contact Us page).
- Include the following in your email:
- Your full name and registered email address with Justfit.
- Your account number (if visible on your dashboard or recent invoice).
- Your request: "I hereby cancel my Justfit subscription effective immediately." or "I request cancellation before my next billing date on [date]."
- Your preferred refund method (credit card, debit card, or bank transfer).
- Request a written cancellation confirmation email from Justfit.
- Retain all email correspondence as proof of your cancellation request.
Your consumer rights and legal position
Singapore's Consumer Protection (Fair Trading) Act (Chapter 52A) grants you explicit statutory rights when cancelling subscription services. Understanding these rights protects you if Justfit disputes your cancellation or refuses a refund.
Your legal position
You have the right to cancel any distance contract (including digital subscriptions purchased online) within 14 days of purchase without providing a reason, provided you have not substantially used the service. For subscriptions purchased through Apple App Store or Google Play Store, those platforms impose their own refund windows (typically 14 to 48 hours for app subscriptions, up to 30 days for some services). If you cancel beyond 14 days, you must demonstrate that Justfit failed to deliver the service as described in its terms, or that the service is of unsatisfactory quality, unfit for purpose, or not as advertised.
Furthermore, under section 12 of the Consumer Protection (Fair Trading) Act, traders must not engage in misleading or deceptive conduct. If Justfit's marketing claims misrepresented the service's features, functionality, or quality, you may cancel and claim a refund regardless of elapsed time.
Refund eligibility and timelines
Your refund eligibility depends on when you purchased and how much you have used the service. If you cancel within 14 days of purchase and have not substantially accessed Justfit's features, you qualify for a full refund. If you purchased an annual plan and cancel within 30 days, you are entitled to a refund under most app store policies, though Justfit may impose a restocking fee of up to 10 percent under the Consumer Protection (Fair Trading) Act.
If you cancel after 14 to 30 days, your refund entitlement depends on the platform. Apple and Google typically do not grant refunds beyond their stated windows unless the app is defective. Justfit's direct website terms control refunds for subscriptions purchased outside app stores; these terms should specify a refund window and any conditions.
Disputing a refused refund
If Justfit or an app store refuses your refund request, you may escalate your complaint to the Consumer Association of Singapore (CASE). CASE is Singapore's official consumer dispute resolution body and investigates complaints under the Consumer Protection (Fair Trading) Act at no cost to you. You may file a complaint via CASE's website (www.case.org.sg) or by visiting their office in person.
CASE will contact Justfit on your behalf and attempt to mediate a resolution. If mediation fails, you retain the right to file a claim in the District Court for amounts up to SGD 10,000. In practice, Yafee advises that most refund disputes are resolved through CASE mediation without court proceedings.
What happens after you cancel Justfit
Cancellation takes effect immediately; your access typically ends on the last day of your paid billing period.
Your access after cancellation
- You retain full access to all Justfit features until the end of your current billing period, even after cancellation is processed.
- On the renewal date, your subscription terminates and you can no longer access the app or web portal.
- Your account data (workout history, progress tracking) remains stored on Justfit's servers for 30 to 90 days, depending on their privacy policy. After this period, data is deleted.
Cancellation verification
- Check your email for a cancellation confirmation from Apple, Google, or Justfit within 24 hours of submitting your cancellation request.
- Log into your Justfit account on your device or web browser; your subscription status should show as Cancelled or Inactive.
- Attempt to open the Justfit app 48 hours after your cancellation was processed; if access is denied, cancellation has taken effect.
Refund processing and recovery
Refund timelines vary by platform and refund reason. Act promptly to maximise your chance of approval.
Refund timelines by platform
| Platform | Refund window | Processing time | Method |
|---|---|---|---|
| Apple App Store | 14-48 hours | 3-5 business days | Original payment method |
| Google Play Store | 14-48 hours | 3-10 business days | Google Play credit or original payment method |
| Justfit website | 14-30 days (per terms) | 5-10 business days | Original payment method |
Requesting a refund if already charged
- If you are charged after cancellation, contact the relevant platform immediately:
- Apple: Use Apple ID Settings > Subscriptions > Justfit > Report a Problem.
- Google Play: Navigate to your order history in Google Play and tap "Report a problem".
- Justfit website: Email customer support with your invoice number and request a refund for the erroneous charge.
- Provide a clear statement: "I cancelled this subscription on [date] and request a full refund for charges after [cancellation date]."
- Attach copies of your cancellation confirmation email and screenshots of your cancelled subscription status.
- Allow 5 to 10 business days for processing. If no refund appears, escalate to CASE as outlined above.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you follow these steps, but several preventable errors lead to continued billing and avoidable disputes.
Deleting the app is not cancellation
Removing Justfit from your device stops notifications and deletes the app from your home screen, but it does not cancel your subscription. Your recurring payment continues unless you actively cancel through your subscription settings. Always cancel through Apple Settings, Google Play, or Justfit's website-never rely on app deletion alone.
Cancelling too close to your billing date
If you cancel fewer than 24 hours before your next billing date, you risk being charged. Yafee recommends cancelling at least 48 hours before the renewal date to ensure your cancellation processes in time. Check your subscription details to identify your exact renewal date before cancellation.
Failing to confirm cancellation in writing
Screenshots and email confirmations are your proof of cancellation. Without documentation, you cannot dispute a charge or claim a refund if Justfit insists you never cancelled. Always retain your cancellation confirmation email and a screenshot of your subscription settings showing Justfit as cancelled.
Ignoring refund eligibility timelines
Refund windows are strict. Apple and Google typically permit refunds only within 14 to 48 hours of purchase. Justfit's direct subscriptions may allow 14 to 30 days. If you wait longer, you forfeit your refund right unless you can prove the service was defective or misrepresented. Mark your calendar for 12 days after purchase and request a refund immediately if you are unsatisfied.
Checklist for a successful cancellation
Use this checklist to ensure your cancellation is complete and documented.
| Task | Completed | Evidence |
|---|---|---|
| Identify your purchase source (Apple / Google / Justfit website) | ☐ | Screenshot of subscription settings |
| Note your next billing date | ☐ | Subscription details screenshot |
| Submit cancellation through the correct platform | ☐ | Confirmation screen screenshot |
| Receive and retain cancellation confirmation email | ☐ | Email saved to folder |
| Verify subscription shows as Cancelled 24 hours later | ☐ | Screenshot of updated subscription status |
| Confirm no charge appears on your card after renewal date | ☐ | Bank statement or card app screenshot |
How yafee simplifies subscription cancellations
Navigating multiple platforms, refund windows, and consumer protection frameworks is complex. Yafee has built a service specifically to guide consumers through cancellations on hundreds of subscription services, including Justfit, with clarity and legal certainty. Our platform consolidates the correct cancellation steps for your specific purchase source, tracks your refund eligibility timeline, and provides a library of consumer protection resources tailored to Singapore law.
If Justfit refuses your cancellation or disputes your refund, Yafee supplies you with the legal references and documentation templates needed to escalate your complaint to CASE. Our guides, like this one, translate complex consumer law into actionable steps so you retain control over your subscriptions and your spending.
Contact information for formal cancellation requests
If you cannot cancel through your app or online account, submit a formal written cancellation request to Justfit's official address. This creates a documented record should a dispute arise.
Direct your cancellation letter or email to the primary business address listed on Justfit's Contact Us page. Alternatively, if an alternative corporate address appears in your subscription documentation or on the app itself, you may send correspondence there. Ensure your letter includes your full name, registered email address, account number, the date of cancellation request, and a clear statement: "I hereby cancel my Justfit subscription effective immediately and request a full refund if applicable under the Consumer Protection (Fair Trading) Act of Singapore."
Send your cancellation request by registered post or email (with read receipt enabled) so you have proof of delivery. Retain a copy for your records and allow 10 business days for Justfit's written response confirming cancellation and any refund decision.
Conclusion: take control of your subscriptions
Cancelling Justfit is straightforward once you identify your purchase source and follow the platform-specific steps outlined above. Your legal right to cancel is protected under Singapore's Consumer Protection (Fair Trading) Act, and your refund eligibility is determined by your purchase date and the extent to which you have used the service. Act within 14 to 30 days of purchase to maximise your chance of approval.
Yafee has helped thousands of consumers cancel fitness subscriptions, streaming services, and digital products without continued charges or refund disputes. Visit Yafee.com to access cancellation guides for hundreds of other subscription services, track your refund status, and escalate complaints to CASE with confidence. Your wallet is in your hands-take the next step now.
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