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Cancel Gympass: Your Complete Step-by-Step Guide
How to cancel your Gympass subscription in singapore: the complete legal guide
Understanding Gympass and your cancellation rights
Gympass is a subscription-based fitness platform that grants you access to a curated network of gyms, studios, wellness classes and digital fitness apps under a single membership contract. Whether your employer provided the subscription as a workplace benefit or you purchased it directly through the mobile app, you hold specific legal rights as a consumer in Singapore.
Under Singapore's Consumer Protection (Fair Trading) Act (CPFTA), you have the right to cancel a distance contract (including app-based subscriptions) within 14 days from the date the contract is formed, provided the terms permit cancellation. Yafee has guided thousands of Gympass subscribers through this process, and we ensure you understand both your entitlements and the practical steps required to exit your membership cleanly.
You may wish to cancel because your fitness routine has shifted, you have found a more convenient gym closer to home, the membership no longer aligns with your lifestyle, or your financial circumstances have changed. Whatever your reason, Yafee provides the clarity and procedural steps you need to cancel with confidence and protect your consumer standing.
How Gympass subscriptions function
Gympass operates a tiered subscription model. You can access the free Digital tier, which delivers self-care and wellness app content only, or upgrade to paid plans such as Starter (basic gym access), Starter+ (expanded studio and wellness options), or Premium (unlimited premium studios and personal training). Your access tier depends on whether your subscription is employer-sponsored or individually purchased.
Billing varies by acquisition channel. If you subscribed via the Apple App Store or Google Play Store, those platforms process your payments and control your billing cycle. If you signed up directly on Gympass's web portal or native app, your account is managed separately by Gympass itself. This distinction matters when you cancel, because different platforms require different cancellation procedures.
Why you might want to cancel
Common reasons include returning to a local gym, switching to a competitor fitness service, experiencing temporary financial hardship, wanting to pause before the next billing cycle, or discovering that the gym network does not include your preferred locations. The process is straightforward once you identify which platform controls your subscription.
Gympass pricing and plan options in singapore
The following table outlines the standard Gympass plans available in Singapore, with approximate monthly costs in Singapore Dollar (SGD).
| Plan name | Monthly cost (SGD) | Key features | Best suited for |
|---|---|---|---|
| Digital | Free | Wellness apps and self-care content only | Users exploring fitness apps without gym access |
| Starter | S$16-18 | Basic gym network access, selected classes | Individuals seeking affordable gym variety |
| Starter+ | S$36-40 | Expanded studio access, premium classes, wellness apps | Fitness enthusiasts wanting premium studios |
| Premium | S$60-70 | Unlimited premium studios, personal training options | Serious fitness users seeking maximum variety |
| Employer-sponsored | Variable (often discounted or free) | Terms determined by your employer's agreement | Employees using corporate wellness benefits |
Pricing varies by promotional period and currency fluctuations. If your company subsidises your Gympass membership, you must check with your HR department before cancelling, as some employers require advance notice or enforce automatic re-enrolment after cancellation.
Your consumer rights under singapore law
The Consumer Protection (Fair Trading) Act (CPFTA) gives you specific statutory rights when you enter a distance contract, such as a subscription via mobile app or website.
Your legal position regarding cancellation
You have the right to cancel a Gympass subscription formed at a distance (app, website, phone) within 14 calendar days from the date the contract is concluded, without penalty or reason, unless Gympass has already begun performance with your consent. After 14 days, your ability to cancel depends on the terms written in your subscription agreement.
If Gympass has not disclosed its cancellation terms clearly before you purchased, or if it has breached any obligation under the CPFTA, you may lodge a complaint with the Consumers Association of Singapore (CASE), which investigates disputes and enforces consumer rights on your behalf.
Furthermore, if you cancel during the 14-day cooling-off period, Gympass must refund your payment within 30 days. If the service has already been rendered during this window and you consent to that performance, Gympass may deduct a reasonable charge for the service provided, but only if it has disclosed this term transparently beforehand.
What happens if Gympass refuses to cancel
If Gympass denies your cancellation request or fails to process your refund within 30 days, you have the right to escalate the matter to the Consumers Association of Singapore (CASE). CASE will investigate your complaint at no cost and can compel Gympass to comply with the law. Yafee recommends documenting all communications with Gympass before you escalate, including screenshots of your cancellation request, email confirmations and any refusal messages.
How to cancel your Gympass subscription: step-by-step methods
Your cancellation process depends on which platform processes your subscription-Apple App Store, Google Play Store, or Gympass's own systems.
Cancelling through the apple app store (iOS devices)
If you purchased your Gympass subscription via the Apple App Store on an iPhone or iPad, Apple controls your billing and subscription status. Simply deleting the Gympass app does not stop recurring charges; you must cancel through your Apple ID settings.
- Open the Settings app on your iPhone or iPad.
- Look for the grey gear icon on your home screen.
- Tap your Apple ID profile at the top of the Settings menu.
- This displays your name and profile photo.
- Select Subscriptions from the menu options.
- You will see all active and expired subscriptions.
- Find and tap Gympass in the subscriptions list.
- The entry shows your renewal date and current plan.
- Tap Cancel Subscription at the bottom of the screen.
- Apple will display your cancellation options and confirm the end date.
- Confirm your cancellation by selecting the final Confirm button.
- Apple will send you a confirmation email within minutes.
Your access to Gympass continues until the end of your current billing period. You will not be charged again after that date.
Cancelling through the google play store (Android devices)
If you purchased Gympass via the Google Play Store on an Android device, Google processes your billing. You must cancel through the Google Play app or the Google Play website; removing the Gympass app will not stop recurring charges.
- Open the Google Play app on your Android device.
- The Play Store icon is typically located on your home screen.
- Tap the profile icon in the top-right corner.
- This is usually a circular profile picture or initial.
- Select Payments and subscriptions from the menu.
- You will see a list of all your active subscriptions.
- Find and tap Gympass in your subscriptions list.
- The entry shows your next billing date and current plan details.
- Tap Cancel subscription at the bottom of the screen.
- Google will display your cancellation reasons and confirmation options.
- Confirm your cancellation by selecting Cancel subscription in the final prompt.
- Google Play will send you a confirmation email immediately.
Your Gympass access remains active until the end of your current billing cycle. No further charges will be applied after that date.
Cancelling a direct Gympass subscription (web or app)
If you subscribed directly through the Gympass website or the Gympass mobile app (not via Apple App Store or Google Play Store), you must cancel through the Gympass account portal.
- Visit the Gympass app or website (www.gympass.com).
- Log in using your registered email and password.
- Navigate to your Account Settings.
- Typically, this is found by tapping your profile icon in the top-right corner (app) or under "My Account" (web).
- Select Subscription or Billing from the account menu.
- You will see your current plan and renewal date.
- Locate the Cancel Subscription or Manage Subscription button.
- Some accounts may offer a "Pause" option instead; choose cancel if you want to exit completely.
- Follow the on-screen prompts to confirm your cancellation.
- Gympass may ask you to provide feedback on why you are cancelling.
- Check your email for a cancellation confirmation message from Gympass.
- This confirms that your subscription will end on your next renewal date or immediately, depending on Gympass's policy.
Save this confirmation email; you will need it if you dispute any charges or claim a refund later.
Cancelling an employer-sponsored Gympass subscription
If your company provided the Gympass subscription as a workplace benefit, contact your HR or employee benefits department instead of cancelling directly. Some employers automatically re-enrol employees after cancellation, or require written notice. Your HR team can process the cancellation on your behalf and confirm that you will not be charged.
Refunds and timeline after cancellation
Yafee ensures you understand your refund entitlements after cancellation.
When you are entitled to a refund
Under the CPFTA, if you cancel within 14 days of purchasing your Gympass subscription (and Gympass has not yet provided the service with your consent), you have the right to a full refund. Gympass must process this refund within 30 days of receiving your cancellation notice.
If you cancel after 14 days, your right to a refund depends on Gympass's terms. Many providers do not refund unused portions of monthly subscriptions; however, if Gympass has not delivered any service during the month in which you cancelled, you may have grounds to claim a proportional refund. Document your claim in writing and submit it to Gympass's customer support team.
How long refunds take
Refunds through Apple App Store or Google Play Store typically appear within 5 to 10 business days, depending on your bank. Refunds for direct Gympass subscriptions may take 10 to 15 business days. If you do not receive a refund within 30 days of cancellation, contact Gympass customer support immediately and request a refund status update.
If Gympass fails to refund you within 30 days, escalate your complaint to the Consumers Association of Singapore (CASE) with evidence of your cancellation request and the original transaction receipt.
Common mistakes to avoid during cancellation
Cancelling a subscription is straightforward once you know the correct steps, but small oversights can delay your refund or leave you charged unexpectedly.
Mistake 1: deleting the app instead of cancelling the subscription
Many users believe that uninstalling the Gympass app stops charges, but it does not. Your subscription remains active and continues to renew, because the billing relationship exists with Apple, Google or Gympass directly, not with the app itself. You must cancel through the subscription settings of whichever platform processes your payment.
Mistake 2: failing to save your cancellation confirmation
Always screenshot or save the cancellation confirmation email. If Gympass charges you after you cancel, you need written proof of your cancellation request to dispute the charge with your bank or escalate to CASE.
Mistake 3: cancelling on the wrong platform
If you bought Gympass via Apple App Store but try to cancel through the Gympass website, your cancellation will not process. Identify which platform controls your billing before you start the cancellation process.
Mistake 4: not checking your next billing date before cancellation
Your access to Gympass typically continues until the end of your current billing cycle. If you cancel on the 15th of the month but your renewal is scheduled for the 30th, you retain access until the 30th. Plan your cancellation around this date if you want to stop access sooner.
What happens after you cancel your Gympass subscription
Cancellation is final, but the transition period can be managed smoothly if you understand what to expect.
Immediate access after cancellation
In most cases, your Gympass access continues until the end of your current billing period. You can still log in, book classes and access studios until your subscription officially expires. This grace period allows you to attend any final sessions before losing access.
Confirming cancellation status
Log back into your Gympass account a few days after cancelling to confirm that your subscription status now shows "Cancelled" or "Expires on [date]". If it still shows as active, contact Gympass customer support immediately to verify that your cancellation was recorded correctly.
Monitoring for unexpected charges
Watch your bank or app store statement for 30 days after your subscription expires to ensure no further charges appear. If you are charged after your cancellation date, contact Gympass customer support and your payment provider (Apple, Google or your bank) to dispute the charge and request a refund.
Alternative fitness options in singapore
After cancelling Gympass, you may explore other fitness providers such as local gym memberships, boutique studios or other digital fitness platforms. Yafee recommends reading their cancellation policies before subscribing to ensure they align with your preferences.
Cancellation checklist and reference guide
Use this checklist to ensure you complete your cancellation correctly and retain evidence of your actions.
| Action | Platform | Status |
|---|---|---|
| Identify which platform processes your subscription | Apple App Store, Google Play Store, or Gympass direct | Completed |
| Log in to your account and navigate to subscription settings | Your payment platform | Completed |
| Locate and tap "Cancel Subscription" | Your payment platform | Completed |
| Take a screenshot of the cancellation confirmation | Your payment platform | Completed |
| Save the confirmation email from your platform or Gympass | Email inbox | Completed |
| Check your account 3-5 days later to verify cancellation status | Your payment platform or Gympass | Completed |
Final steps and where to get support
If your cancellation is successful, you have completed the process and will no longer be charged after your billing cycle expires. Yafee has helped thousands of consumers cancel fitness subscriptions in Singapore, and we want you to feel confident in your rights and actions.
If Gympass refuses your cancellation, charges you after cancellation, or fails to issue a refund within 30 days, you have the right to lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE enforces the Consumer Protection (Fair Trading) Act and can compel Gympass to comply with the law.
Consumers Association of Singapore (CASE)
Phone: 6100 0315
Email: [email protected]
Website: www.case.org.sg
Address: 170 Ghim Moh Road, Singapore 279621
Alternatively, you can dispute unauthorised charges directly with your bank or payment provider (Apple, Google), which will investigate the transaction and reverse the charge if it was made without your authorisation.
Yafee provides this guidance to empower you with knowledge of your consumer rights and the precise steps to cancel your Gympass subscription. Whether you cancel within 14 days or after several months, you retain the right to transparent communication and fair treatment under Singapore law. If you have further questions about your subscription or cancellation, Yafee's legal resources are available to support your consumer journey.
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