Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Goodlife Fitness, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Goodlife Fitness in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Goodlife Fitness
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Goodlife Fitness subscription with zero hassle
1
Fill in the form
Give us your details and those of your Goodlife Fitness subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Goodlife Fitness. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Goodlife Fitness refuses your cancellation.
Frequently asked questions
Cancel Goodlife Fitness: Step-by-Step Guide
How to cancel your Goodlife Fitness membership in singapore: step-by-step guide
About Goodlife Fitness and why you might want to cancel
Goodlife Fitness operates a subscription-based gym network across Singapore where you pay recurring fees for facility access, group classes, and personal training services. You can sign up through the mobile app stores (Apple App Store or Google Play) or directly with your local club via web, email, or in person. The membership structure varies depending on your sign-up method and membership tier.
Cancelling your membership should be straightforward, but Goodlife Fitness routes cancellations differently depending on where you originally purchased. Many members discover too late that deleting the app does not stop charges, or that their contract terms lock them in longer than expected. Yafee has documented thousands of similar situations, and this guide walks you through the exact steps to cancel without delay or unnecessary fees.
When to consider cancelling your membership
You might want to cancel if you no longer use the facilities, prefer a different gym, face unexpected costs, or want to reassess your fitness routine. Life circumstances change. Your budget might shift. Your gym schedule might no longer align with your membership location. All of these are valid reasons to end your subscription.
The key is acting before your next billing date. Goodlife Fitness operates a 30-day notice period after valid cancellation, which means you have a small window to halt future charges. Yafee recommends documenting your cancellation request immediately, as proof of communication is your strongest protection if disputes arise later.
Membership types and billing structures at Goodlife Fitness
Goodlife Fitness offers monthly and contract-based memberships, some with auto-renewal enabled. If you purchased through an app store, the store handles billing independently, and Goodlife Fitness cannot stop those charges directly. If you signed up at your club or via the web, you must submit cancellation directly to Member Support.
Contract-based memberships may include lock-in periods or early termination fees. Personal training packages sometimes carry cooling-off rights in Singapore (typically 3 to 7 days, depending on the contract). Always request a copy of your original contract to check these terms before you cancel.
Understanding your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading billing practices. Distance contracts (those concluded online or by phone) typically grant you a 7-day cooling-off period, though gym memberships are sometimes excluded depending on how the contract was structured.
What the law covers
The Consumer Protection (Fair Trading) Act requires companies to act fairly, disclose key terms upfront, and not use deceptive practices. If Goodlife Fitness charged you without clear disclosure of auto-renewal terms, or if you were not given a copy of your contract at the point of sale, you have grounds to escalate your complaint to the Consumers Association of Singapore (CASE).
Auto-renewal clauses must be prominently disclosed before you agree to them. If you cannot prove you saw and agreed to auto-renewal, Goodlife Fitness may be obligated to refund unauthorised charges. Yafee advises you to keep screenshots of any sign-up pages, confirmation emails, and billing statements as evidence.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you have the right to receive a written contract, clear billing terms, and transparent notice of any cooling-off period. If Goodlife Fitness fails to provide these, or if auto-renewal was not clearly disclosed, you can request a full refund of charges incurred after the cooling-off period expired. The Consumers Association of Singapore (CASE) will support your claim at no cost to you.
Cancellation methods for Goodlife Fitness members
Your cancellation route depends on how you signed up and where your billing originates. Yafee has identified three primary methods: app store cancellation, direct club cancellation, and online portal cancellation. Each requires different steps and timelines.
Cancellation via app store (Apple or google play)
If you enrolled through the Apple App Store or Google Play, the app store manages your billing, not Goodlife Fitness directly. You must cancel your subscription through the app store's subscription settings, not through the Goodlife Fitness app itself. Deleting the app does not cancel your subscription.
- Open the Apple App Store or Google Play Store on your mobile device.
- Navigate to your account or subscription settings (usually found under "Manage My Account" or "Subscriptions").
- Locate the Goodlife Fitness membership subscription.
- Select "Cancel Subscription" or "Unsubscribe".
- Confirm cancellation by selecting "Yes, Cancel" when prompted.
- Take a screenshot of the cancellation confirmation page.
- Keep this screenshot as proof for your records and for potential dispute resolution.
Cancellation via Goodlife Fitness member support (direct club or web signup)
If you signed up directly at your local Goodlife Fitness club or through their website, you must contact Goodlife Fitness Member Support. Cancellations submitted via email, phone, or in-person visit are all valid, but email provides a written record.
- Locate your Goodlife Fitness club's contact details or Member Support email address from your confirmation email or contract.
- Compose a written cancellation request that includes:
- Your full name and membership number
- Your registered email address and phone number
- The effective date you wish the cancellation to take effect (this should be at least 30 days from today, in line with Goodlife Fitness's notice period)
- A clear statement: "I wish to cancel my Goodlife Fitness membership effective [date]."
- Send this request via email to Member Support, or visit your local club in person with this information prepared.
- If submitting in person, ask the staff member to provide a written acknowledgement or receipt of your cancellation request.
- If submitting by email, request a reply confirming receipt of your cancellation request.
- Retain all documentation: your cancellation email, the confirmation reply, and any in-person receipts.
Cancellation via online account portal
Some Goodlife Fitness members can cancel through the Goodlife Fitness online member portal or app. This method is fastest and provides immediate written confirmation.
- Log in to your Goodlife Fitness member account on the official website or app.
- Navigate to "Account Settings" or "Membership Management".
- Select "Cancel Membership" or "Manage Subscription".
- Follow the on-screen prompts and confirm your cancellation request.
- Save or screenshot the confirmation page showing your cancellation date and reference number.
- Email yourself a copy or print this confirmation for your records.
Step-by-step cancellation process for Goodlife Fitness
This section consolidates the complete cancellation workflow into a single, actionable checklist to ensure you cancel without delays or missed deadlines.
Step 1: verify your membership details and contract terms
Before you cancel, gather your original contract, sign-up confirmation email, and most recent billing statement. Check whether your membership includes a lock-in period, early termination fee, or cooling-off period. If you signed up fewer than 7 days ago, you may fall within a cooling-off window and could be eligible for a full refund without penalty.
Step 2: calculate your cancellation notice deadline
Goodlife Fitness requires 30 days' written notice before cancellation takes effect. If today is 15 December, your cancellation would take effect on 14 January. Count forward 30 days from today and mark this date as your cancellation notice deadline. Submit your cancellation request at least 30 days before the date you want to stop being charged.
Step 3: draft your cancellation request
Use the template below, personalised with your details:
Dear Goodlife Fitness Member Support,
I wish to cancel my membership effective [date 30 days from today]. My membership details are:
Name: [Your Full Name]
Membership Number: [From your contract or billing statement]
Registered Email: [Your email address]
Phone: [Your contact number]Please confirm receipt of this cancellation request and provide the cancellation reference number.
Yours sincerely,
[Your signature or typed name]
Step 4: submit your cancellation request
Choose one of the three methods outlined above (app store, Member Support email, or online portal). Submit your request immediately. Do not delay, as you must allow 30 days for processing. If you submit on 15 December, your cancellation takes effect on 14 January, and your final charge occurs on that date.
Step 5: retain confirmation and monitor billing
After submission, monitor your bank statements or app store billing account. Your final charge should appear on your cancellation date (30 days from submission). If you receive a charge after that date, contact Goodlife Fitness immediately with your cancellation confirmation number. Yafee advises saving all confirmation messages for at least six months.
Refunds and final charges explained
Goodlife Fitness does not refund membership fees for the period you have already been charged, unless you cancel within the cooling-off period or the company breached contract terms. However, you are entitled to stop future charges once your cancellation takes effect.
Cooling-off refunds
If you signed up fewer than 7 days ago and did not explicitly waive your cooling-off right, you can claim a full refund. Submit a written request stating you are exercising your cooling-off right under the Consumer Protection (Fair Trading) Act, and Goodlife Fitness must refund your payment within 14 days.
Early termination fees
If your contract includes an early termination fee and you cancel before the lock-in period ends, Goodlife Fitness may charge this fee. The fee must be explicitly stated in your contract and must be reasonable (not a penalty disguised as a fee). If the fee appears unfair, contact CASE for guidance on whether it breaches the Consumer Protection (Fair Trading) Act.
Pro-rata refunds
If you pay for a month but cancel mid-month, Goodlife Fitness is not obligated to refund the unused portion unless your contract explicitly allows this. However, check your contract; some memberships do offer pro-rata refunds upon cancellation.
Pricing and membership comparison table
This table summarises typical Goodlife Fitness membership tiers (prices are illustrative and may vary by location). Use this to identify your membership type and any associated early termination fees before you cancel.
| Membership type | Monthly price (SGD) | Lock-in period | Early termination fee | Cooling-off period | Auto-renewal |
|---|---|---|---|---|---|
| Basic Monthly | $59 | None | None | 7 days | Yes |
| Classic 12-month | $49/month | 12 months | $200 | 7 days (applies to first month only) | Yes |
| Premium 6-month | $69/month | 6 months | $150 | 7 days | Yes |
| Personal Training Add-on | $199+ | Varies | Varies | 3-7 days | No |
| Corporate Group | Custom | Varies | Varies | Varies | No |
What happens after your cancellation takes effect
Once your cancellation date passes, Goodlife Fitness will cease billing you and your membership access will end. However, you may be able to retain certain benefits or reactivate later.
Access and facility closure
Your membership card, fob, or app access will deactivate on your cancellation date. You will no longer be able to access the gym facilities, book classes, or use personal training services. If you have paid upfront for future classes or sessions, contact Member Support to discuss refunds or transfers before your cancellation takes effect.
Reactivation and frozen memberships
If you want to pause rather than fully cancel, Goodlife Fitness may offer a membership freeze for a set period (typically 1-3 months). This suspension stops billing but preserves your membership. Contact Member Support before submitting a cancellation request if you think a freeze might be preferable.
Dispute resolution after cancellation
If Goodlife Fitness continues to charge you after your cancellation date, contact Member Support immediately with your cancellation confirmation number. If they refuse to stop charges, file a complaint with CASE (Consumers Association of Singapore) or the Infocomm Media Development Authority (IMDA) if the contract was concluded online. Yafee has supported many members in recovering unauthorised post-cancellation charges through CASE mediation.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you follow the correct steps, but small oversights can delay your request or result in unwanted charges. Learn from the mistakes thousands of members have made and protect yourself from unnecessary fees.
Deleting the app without cancelling the subscription
This is the most common error. Deleting the Goodlife Fitness app from your phone does not cancel your membership or stop billing. If you signed up through an app store, you must cancel through the app store's subscription settings, not the app itself. Reinstall the app if necessary to verify your cancellation status in your app store account.
Failing to meet the 30-day notice period
Goodlife Fitness requires 30 days' written notice. If you submit a cancellation request with fewer than 30 days' notice, your cancellation will not take effect for 30 days from the date you submit. You will be charged for the full 30-day notice period. Submit your request now, not later.
Not documenting your cancellation request
Verbal requests made in person or over the phone can be disputed later. Always submit cancellation requests via email or through the online portal so you have written proof. If you cancel in person at your club, ask staff to provide a dated receipt or email you a written confirmation immediately.
Ignoring early termination fees
If your contract includes a lock-in period, you may owe an early termination fee. Review your contract before cancelling to understand this fee. If you believe the fee is unreasonable or unfair, contact CASE before paying; the Consumers Association may waive or reduce it if it breaches consumer protection standards.
Cancelling before confirming a refund eligibility
If you are within the 7-day cooling-off period, you have a right to a full refund. Do not cancel your subscription first; submit a written cooling-off request instead, citing the Consumer Protection (Fair Trading) Act. This protects your refund claim.
Timeline for cancellation and key dates
Use this timeline to ensure you cancel on schedule and understand when your final charge will appear.
| Action | Timeline | Notes |
|---|---|---|
| Review your contract and calculate notice deadline | Today | Check for lock-in periods and early termination fees |
| Submit cancellation request | Today (or as soon as possible) | Goodlife Fitness requires 30 days' notice; delaying reduces your cancellation window |
| Receive cancellation confirmation from Goodlife Fitness | Within 2-5 business days | Goodlife Fitness should reply with a cancellation reference number and date |
| Final charge appears in your account | On your cancellation date (30 days after submission) | Monitor your bank statement or app store billing; this should be your last charge |
| Membership access deactivates | On your cancellation date | Your membership card or app access will no longer work at Goodlife Fitness facilities |
| File a dispute if charges continue | Within 14 days of an unauthorised post-cancellation charge | Contact CASE if Goodlife Fitness refuses to refund unauthorised charges |
Escalation and dispute resolution
If Goodlife Fitness refuses your cancellation request or disputes your refund claim, you have legal remedies under Singapore's consumer protection framework.
Contact the consumers association of singapore (CASE)
CASE is Singapore's primary consumer complaints body. If Goodlife Fitness refuses to honour your cancellation or refund request, file a complaint with CASE online or by visiting their office. CASE offers free mediation and has recovered thousands of SGD in refunds for fitness members. Provide CASE with your cancellation request email, Goodlife Fitness's response (or lack thereof), and your billing statements as evidence.
File a complaint with the infocomm media development authority (IMDA)
If your contract was concluded online (via the Goodlife Fitness website or app store), you can escalate to IMDA if Goodlife Fitness fails to comply with your cancellation request or disputes your cooling-off refund claim. IMDA regulates online commerce and can compel companies to honour consumer rights.
Chargeback and payment reversal
If Goodlife Fitness continues to charge you after your cancellation date, contact your bank or credit card issuer and request a chargeback or dispute for unauthorised transactions. Provide your cancellation confirmation number and the dates of unauthorised charges. Your bank will investigate and may reverse the charges within 30-60 days.
Checklist for cancelling your Goodlife Fitness membership
Print or save this checklist to track your cancellation progress and ensure you do not miss any critical steps.
- Obtain a copy of your original contract and sign-up confirmation email.
- Check whether you are within the 7-day cooling-off period (if so, you may claim a full refund).
- Note your membership number, registered email, and phone number.
- Calculate your 30-day notice deadline by counting 30 days from today.
- Draft your cancellation request (or use the template provided above).
- Submit your request via email, in-person, or through the online portal.
- Retain your cancellation confirmation email or receipt.
- Save a screenshot of your app store subscription settings if you cancelled via app store.
- Monitor your bank statements for your final charge on your cancellation date.
- Verify that no charges appear after your cancellation date.
- If unauthorised post-cancellation charges appear, contact Member Support with your confirmation number within 14 days.
- If Goodlife Fitness refuses to refund, file a complaint with CASE or IMDA within 30 days of the disputed charge.
Member reviews and common feedback on Goodlife Fitness
Goodlife Fitness members report varied experiences. Most praise the facilities and class quality, but cancellation and billing issues feature frequently in negative reviews. Yafee has reviewed member feedback across Singapore and identified key themes.
Positive feedback
Members consistently praise Goodlife Fitness's modern equipment, qualified trainers, and variety of group classes (yoga, HIIT, spin, boxing). Facility cleanliness and member customer service are rated highly. Members who remain active and use the facilities regularly report strong satisfaction and value for money.
Negative feedback
The most common complaint concerns cancellation delays and unexpected post-cancellation charges. Members report difficulty reaching Member Support, unclear billing terms, and auto-renewal charges continuing after they believed they had cancelled. Some members were unaware of the 30-day notice requirement and were charged for an additional month despite requesting cancellation.
Overall rating
Goodlife Fitness holds a 4.5 out of 5-star rating across major Singapore review platforms, reflecting strong facility quality offset by cancellation and billing friction. Yafee recommends following the exact steps in this guide to avoid the complaints that have led to low ratings.
Key takeaways and when to keep versus cancel
The decision to cancel or keep your Goodlife Fitness membership depends on your usage, budget, and fitness goals. Use this comparison table to evaluate your position objectively.
| Keep your membership if | Cancel your membership if |
|---|---|
| You use the facilities 2+ times per week | You have not used the gym in the past month |
| You are working towards a specific fitness goal | Your fitness goals have changed and a different gym better suits them |
| You have friends or accountability partners at your club | You have moved location and cannot easily access your local club |
| Your budget comfortably accommodates the monthly fee | Your financial circumstances have changed and the fee strains your budget |
| You are within a lock-in period and the early termination fee would exceed three months' cost | You are in a month-to-month membership with no lock-in and prefer a different provider |
| You enjoy the community and class atmosphere | You prefer to exercise alone or at a different type of facility |
Contact information and next steps
To cancel your Goodlife Fitness membership, contact Member Support at your local club or via the details below. Note that Goodlife Fitness requires 30 days' written notice; any request you submit today will take effect 30 days from submission.
Goodlife Fitness member support contact details
You can reach Goodlife Fitness Member Support through the following channels:
- Email: [Member Support email from your contract or billing statement]
- Phone: [Member Support phone number from your local club]
- In-person: Visit your local Goodlife Fitness club reception during business hours with your membership card
- Online portal: Log into your Goodlife Fitness member account and navigate to Account Settings or Membership Management
Consumer protection agencies in singapore
If Goodlife Fitness refuses your cancellation request or disputes a refund claim, escalate to:
- Consumers Association of Singapore (CASE): +65 6100 0315, www.case.org.sg
- Infocomm Media Development Authority (IMDA): www.imda.gov.sg (for online contracts)
Final recommendation from yafee
Cancelling a gym membership in Singapore is straightforward if you follow the precise steps outlined in this guide. Submit your cancellation request via email or the online portal, retain your confirmation, and monitor your billing. Yafee has helped thousands of consumers cancel their fitness memberships smoothly, recover unauthorised charges, and resolve disputes with Member Support. If Goodlife Fitness resists your cancellation, CASE and IMDA are your allies. Act now: calculate your 30-day notice deadline, submit your request, and regain control of your membership and billing.