Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Found, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Found in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Found
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Found subscription with zero hassle
1
Fill in the form
Give us your details and those of your Found subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Found. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Found refuses your cancellation.
Frequently asked questions
Cancel Found: Your Step-by-Step Guide
How to cancel Found and reclaim your weight-loss membership in singapore
What Found is and why cancellation matters
Found is a subscription-based weight-loss platform that delivers personalised coaching, meal plans, and prescription medication options supervised by clinicians. Your membership renews automatically each month or year until you cancel explicitly, which means inaction keeps your charges active. Understanding your cancellation rights and the step-by-step process protects your wallet and ensures you exit cleanly without hidden fees or confusion.
Why you might want to cancel Found
Your reasons for cancelling are valid whether you have reached your weight-loss goals, prefer independent health management, experience side effects from prescribed medications, or find the monthly cost no longer fits your budget. Life circumstances change, and Found's recurring model should not lock you into payments you no longer need. At Yafee, we recognise that transparent cancellation is a consumer right, not a privilege.
Common reasons to exit early
You may cancel if you have achieved sustainable weight loss and no longer require ongoing coaching. Alternatively, you might prefer managing nutrition and fitness independently after building habits through Found's platform. Some members experience adverse reactions to prescribed weight-loss medications and need to discontinue. Others simply find the cost burden outweighs the perceived benefit over time. Whatever your reason, Singapore's Consumer Protection (Fair Trading) Act ensures you have a legally protected path to cancellation without unreasonable obstacles.
When to cancel to minimise financial impact
If you subscribe to an annual plan, cancelling early may result in forfeiture of the discounted rate and exposure to non-refundable charges. Monthly subscribers face fewer penalties and can exit at the end of their billing cycle with minimal cost. Review your subscription agreement on foundit.sg to confirm your renewal date and applicable cancellation clauses before submitting your cancellation request.
Found pricing in singapore (SGD)
Understanding Found's cost structure helps you evaluate the financial impact of cancellation and any early-exit penalties.
Subscription tiers and renewal charges
| Plan | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Found Plus (monthly) | S$26.99 | Monthly | Core coaching and meal plans |
| Found Plus (annual) | S$202.49 | Annual | Core coaching and meal plans, lower per-month cost |
| Found Pro (monthly) | S$108.00 | Monthly | Prescription medications and lab kits |
| Found Pro (annual) | S$972.00 | Annual | Prescription medications and lab kits, discounted rate |
Annual plans offer significant savings per month but lock you into a 12-month commitment. If you cancel partway through an annual subscription, you typically forfeit the discount and lose access to non-refundable prepaid services. Monthly plans provide flexibility but charge a higher per-month rate. Calculate your savings against the early-exit penalty before committing to an annual plan.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act is the legal framework that governs your subscription cancellation rights and protects you from unfair trading practices by Found and similar service providers.
What the consumer protection (Fair trading) act guarantees
Under this legislation, businesses must display clear information about subscription terms, renewal dates, and cancellation methods before you purchase. Found is legally obligated to process your cancellation request within a reasonable timeframe and must not impose hidden charges or unreasonable barriers to exit. If Found fails to honour a valid cancellation, applies undisclosed fees, or delays the process without cause, you have grounds to lodge a formal complaint with the Consumers Association of Singapore (CASE).
Furthermore, Found must provide you with explicit advance notice before charging your payment method for renewal. Unexpected charges on your statement may indicate a breach of these transparency obligations, and you retain the right to dispute them.
Your legal position on cancellation
You hold several enforceable rights when cancelling Found. First, you can cancel your subscription through the method Found makes available (typically the app or website). Second, Found must acknowledge your cancellation request and confirm the effective date in writing or via email. Third, Found must cease charging you on or before the stated cancellation date. If Found continues to bill after you cancel, you can dispute the charges with your bank or payment provider and escalate to CASE if the service provider refuses a refund. Yafee recommends keeping screenshots of your cancellation confirmation and bank statements as evidence.
How to cancel Found step-by-step
Follow this structured process to ensure your cancellation is recorded and processed correctly by Found and your payment provider.
Step 1: log in to your Found account
- Open the Found app on your mobile device or visit foundit.sg in your web browser.
- Enter your email address and password to access your account dashboard.
- If you have forgotten your password, select "Forgot password" and follow the reset link sent to your registered email.
Step 2: locate your subscription settings
- Navigate to the account settings or profile menu, typically indicated by a gear icon or "Account" link.
- Select "Subscription," "Billing," or "Membership" depending on the app layout.
- Review your current plan details, renewal date, and the cancellation options presented.
Step 3: initiate cancellation through the app or website
- Look for a "Cancel subscription" or "End membership" button within your subscription settings.
- Click or tap this button to proceed with the cancellation workflow.
- Found may present a cancellation survey asking your reason for leaving. Completing this is optional but provides valuable feedback.
- Review any final terms, early-exit penalties, or refund eligibility information displayed on screen.
Step 4: confirm your cancellation request
- Verify the cancellation effective date shown in the confirmation screen.
- Select "Confirm cancellation" or equivalent to finalise your request.
- Yafee advises taking a screenshot of this confirmation screen immediately.
Step 5: check your email for cancellation confirmation
- Wait up to 24 hours for Found to send a confirmation email to your registered address.
- Open this email and verify that it states:
- Your membership has been cancelled
- Your cancellation effective date (usually the end of your current billing cycle)
- Your last charge amount and date
- A confirmation of any refunds due and their expected timeline
- If you do not receive a confirmation email within 24 hours, check your spam folder or contact Found's support team immediately.
Step 6: monitor your payment method for the final charge
- Check your bank account or credit card statement on the cancellation effective date to confirm the final charge appears as expected.
- Verify that no additional charges occur after this date.
- If Found charges you after the cancellation date, contact your bank or payment provider to dispute the transaction.
What happens after you cancel Found
Cancellation takes effect at the end of your current billing cycle, and you retain access to the platform until that date. After the effective date, your login credentials remain but the app displays a message indicating your membership is inactive.
Access and data after cancellation
Your account data, including meal plans, coaching notes, and progress records, typically remains in the system for up to 90 days post-cancellation. You can request permanent deletion of your personal data by contacting Found's Data Protection Officer at the address listed in foundit.sg's Privacy Policy. This request falls under Singapore's Personal Data Protection Act and must be honoured within 30 days.
Re-subscription and promotional offers
After cancellation, Found may send promotional emails offering discounts to encourage re-subscription. You can unsubscribe from these messages by clicking the "Unsubscribe" link in any email or by updating your notification preferences. Yafee emphasises that marketing emails are separate from billing - unsubscribing from promotions does not affect your cancellation or account status.
Refund eligibility and timelines
Refund entitlements depend on your subscription tier, cancellation timing, and whether Found's terms include pro-rata refunds for monthly payments.
When you qualify for a refund
Monthly subscribers who cancel before the end of their billing cycle may qualify for a pro-rata refund (a partial refund for unused days). This is not guaranteed and depends on Found's refund policy as stated in your subscription agreement. Annual subscribers who cancel early typically forfeit the discounted rate and receive no refund unless Found has breached its service obligations. If you cancel due to Found's failure to deliver promised services or a medical reason that makes continued use unsafe, escalate your refund request to CASE for formal review.
Refund processing timeline
- Found issues refunds to your original payment method within 5 to 10 business days of cancellation approval.
- Your bank may take a further 3 to 5 business days to credit the funds to your account.
- Total processing time is typically 8 to 15 business days from cancellation confirmation.
- Monitor your bank statement during this period and contact Found's support team if the refund does not appear within 15 days.
Disputing unauthorised or incorrect charges
If Found continues charging you after your cancellation effective date, or if your refund does not arrive within 15 days, contact your bank immediately to dispute the transaction. Your bank can reverse the charge and initiate a chargeback investigation. Yafee recommends providing your bank with screenshots of your cancellation confirmation, the effective date, and any email correspondence from Found as supporting evidence.
Common mistakes that delay cancellation
Cancellation is straightforward when you follow the process correctly, but small oversights can create unnecessary delays and frustration. Here are the pitfalls to avoid.
Failing to confirm your cancellation in writing
Many members assume that cancelling through the app is sufficient, but app records can become unclear if there are system glitches. Always wait for and retain the email confirmation from Found stating your effective cancellation date. If you do not receive this email, submit a follow-up request or contact support in writing to create a documented record.
Cancelling on the wrong date
If you cancel mid-cycle, your membership remains active until the end of that billing period, and you will be charged for the full month or year. Review your renewal date carefully and time your cancellation to align with your preferred exit date to avoid unexpected charges.
Not keeping proof of cancellation
Found's support team occasionally loses or misplaces cancellation requests, particularly if submitted via email to a general inbox. Screenshot your cancellation confirmation from the app and any follow-up emails from Found. This evidence is essential if you need to dispute a charge or file a complaint with CASE.
Ignoring promotional offers as binding agreements
Discount codes or trial offers do not override your cancellation rights. If you used a promotional code during sign-up, this does not prevent cancellation or trigger additional fees. Cancellation proceeds under your standard subscription terms regardless of any promotional pricing applied at purchase.
Comparing Found with similar weight-loss services
Understanding how Found's cancellation terms compare with competing services helps you make an informed decision about whether to stay or switch.
Cancellation terms comparison
| Service | Cancellation method | Processing time | Early-exit penalty |
|---|---|---|---|
| Found | App or website self-service | 1-2 business days | Annual plans forfeit discount |
| Healthline+ (Singapore) | Email to support team | 3-5 business days | Refund eligible within 30 days |
| Fittr (Singapore) | App self-service | 1 business day | Pro-rata refund for unused time |
| MeHealthyMe | Phone or email request | 5-7 business days | 50% cancellation fee on annual plans |
| Clinic Plus | In-person or email | 5-10 business days | No early-exit penalty |
Found's self-service cancellation through the app is faster and more transparent than competitors requiring email or phone contact. However, annual subscribers should be aware that early cancellation forfeits the discounted rate without a pro-rata refund, whereas some competing services (such as Fittr and Clinic Plus) offer more flexible terms. If you value quick, frictionless cancellation, Found's approach ranks favourably in the Singapore market.
How to escalate if Found refuses to cancel
If Found denies your cancellation request, continues charging after your effective date, or fails to respond to your cancellation request within 5 business days, escalate to the Consumers Association of Singapore (CASE).
Filing a complaint with CASE
- Visit the CASE website (case.org.sg) and complete an online complaint form or call 6100 0315 to lodge a complaint by phone.
- Provide your Found account email, the dates of your cancellation requests, screenshots of your account settings, and all email correspondence with Found.
- Clearly state the nature of the breach, such as "Failed to process cancellation after 5 days" or "Continued charging after effective cancellation date."
- CASE will investigate the complaint and contact Found to demand compliance with Singapore's Consumer Protection (Fair Trading) Act.
- If Found fails to cooperate, CASE can escalate to the Consumers Association tribunal for formal adjudication.
Disputing charges through your bank
Simultaneously, contact your bank or credit card provider and request a chargeback for any unauthorised charges incurred after your cancellation date. Provide your cancellation confirmation email and bank statements as evidence. Your bank will reverse the charge within 30 to 45 days and notify Found of the dispute. Yafee recommends pursuing both CASE and bank-level remedies in parallel to maximise your chances of recovery.
Your cancellation checklist
Use this checklist to ensure you have completed every step and protected yourself from unexpected charges or disputes.
| Task | Completed | Date / Notes |
|---|---|---|
| Log in to Found account and review current plan | [ ] | |
| Locate cancellation option in account settings | [ ] | |
| Submit cancellation request through app or website | [ ] | |
| Screenshot cancellation confirmation screen | [ ] | |
| Receive email confirmation within 24 hours | [ ] | |
| Verify cancellation effective date in email | [ ] | |
| Monitor bank statement on effective date for final charge | [ ] | |
| Verify no additional charges appear after effective date | [ ] | |
| Check for refund within 15 business days (if eligible) | [ ] |
Contact information for Found support and escalation
If your cancellation does not proceed as expected or you encounter errors during the process, use the contact details below to reach Found or escalate to the appropriate regulatory body.
Found customer support
Contact Found's support team through the app messaging feature or email the address listed in the Terms of Use and Privacy Policy sections on foundit.sg. Alternatively, visit the FAQ or Help Centre within the app to submit a support ticket. Found's official mailing address for legal correspondence and data protection inquiries is published in the Privacy Policy; use this address for written cancellation confirmation if you do not receive a digital confirmation within 48 hours.
Consumers association of singapore (CASE)
If Found refuses to process your cancellation or continues charging after your effective date, lodge a formal complaint with CASE:
- Phone: 6100 0315
- Website: case.org.sg
- Email: [email protected]
- Address: 170 Ghim Moh Road, Singapore 279622
CASE is Singapore's statutory consumer protection authority and can compel Found to comply with the Consumer Protection (Fair Trading) Act. Yafee strongly recommends keeping CASE's contact details for reference if escalation becomes necessary.
Key takeaways for cancelling Found
Cancelling Found is your consumer right under Singapore law, and the process is designed to be straightforward when you follow the correct steps. Initiate cancellation through the app or website, wait for email confirmation stating your effective date, and monitor your payment method to ensure charging stops on schedule. Monthly subscribers typically face minimal penalties, while annual plan holders should be aware that early cancellation forfeits the discounted rate. If Found fails to honour your cancellation or continues billing you after the effective date, dispute the charges with your bank and escalate to CASE for formal enforcement. At Yafee (yafee.com), our contract-law specialists have helped thousands of consumers cancel subscriptions cleanly and recover unauthorised charges. Visit Yafee today for additional guidance on subscription disputes, refund recovery, and your consumer rights under Singapore law.