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Cancel Fiit: Your Complete Guide
How to cancel Fiit in singapore: your legal rights and step-by-step guide
What Fiit is and why cancellation matters
Fiit is a subscription-based fitness platform delivering live and on-demand workout classes via iOS, Android, and web. You access HIIT, strength, yoga, and functional training sessions alongside personalised training plans and performance tracking. Like all subscription services in Singapore, Fiit renews automatically each billing cycle unless you cancel in advance. Yafee specialises in helping Singapore consumers navigate subscription cancellations lawfully and efficiently, and Fiit cancellations are among the most common requests we receive.
Your right to cancel exists under the Consumer Protection (Fair Trading) Act (Chapter 52A), which governs all distance contracts and automatic renewal agreements in Singapore. This Act requires clear cancellation terms and straightforward exit procedures. Understanding your legal position strengthens your ability to cancel without dispute.
When you should cancel Fiit
Cancel Fiit if the classes no longer fit your routine, if your budget has tightened, or if you have found a competing platform that suits you better. Many subscribers pause temporarily during work-intensive periods or travel and restart later. Others discover the workout style misaligns with their fitness goals. Whatever your reason, you have an explicit statutory right to withdraw from the subscription contract within 14 days of purchase under the Consumer Protection (Fair Trading) Act, and a practical right to cancel thereafter by following Fiit's cancellation procedure.
Automatic renewal and your subscription location
Fiit charges automatically on your renewal date unless you cancel beforehand. Your subscription location determines your cancellation route: you may have subscribed via the Apple App Store, Google Play Store, or directly through Fiit's website. Cancelling in the wrong place will not stop future charges, so identifying your purchase platform is critical. Check your bank or credit card statement for the merchant name ("Fiit", "Apple", or "Google Play") to confirm where you subscribed.
Your legal rights under singapore consumer law
Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel distance contracts and automatic renewal subscriptions.
Right to cancel within 14 days
You have an unconditional right to cancel any distance contract (including online fitness subscriptions) within 14 days of purchase, provided you have not yet received the main service benefit. This cooling-off period applies whether you subscribed through the App Store, Google Play, or Fiit's website. To exercise this right, you must notify Fiit in writing or via email within 14 calendar days of your purchase date. Yafee recommends keeping a copy of your cancellation notice and Fiit's confirmation email as proof of withdrawal.
Right to cancel after 14 days
After the 14-day withdrawal period, you retain the right to cancel your subscription. The Consumer Protection (Fair Trading) Act requires that cancellation terms be "transparent, plain and easily accessible". Fiit must provide you with a simple, immediate cancellation mechanism (usually via the mobile app or website account). You cannot be forced to provide reasons or phone a service agent; self-service cancellation through your app or account settings is your entitlement.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you are entitled to cancel your Fiit subscription without penalty after the initial billing period. If Fiit refuses to cancel, charges you an exit fee, or delays cancellation beyond your next billing cycle, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE). Yafee advises documenting all cancellation attempts and Fiit's responses to strengthen any dispute resolution claim.
How to cancel Fiit via the apple app store (iOS)
If you subscribed through the Apple App Store on an iPhone or iPad, follow these steps to cancel your Fiit subscription immediately.
Step 1: open the settings app and navigate to your apple ID
- Open the Settings app on your iPhone or iPad (grey icon with white gears).
- Scroll to the top of the Settings menu.
- Tap your Apple ID name or profile photo at the very top.
- This opens your Apple Account settings dashboard.
- Select Subscriptions from the menu options.
- You will see all active and inactive subscriptions linked to your Apple ID.
Step 2: locate Fiit and cancel the subscription
- Find Fiit in your subscription list and tap it.
- The Fiit subscription details screen appears, showing your renewal date, price, and cancellation option.
- Tap Cancel Subscription.
- Apple will ask you to confirm your cancellation choice.
- Confirm again when prompted.
- Your cancellation is now processed. Apple sends a confirmation email to your registered Apple ID address.
Step 3: verify cancellation and check your renewal date
- Return to the Subscriptions menu within Settings to confirm Fiit no longer appears in your active list.
- If Fiit still shows as active, repeat steps 1-2.
- Check your email for Apple's cancellation confirmation.
- Save this email as evidence of your cancellation request.
- Verify that no charge appears on your next billing cycle (normally within 3-7 business days of your renewal date).
- If you are charged after cancellation, contact Apple Support immediately with your confirmation email.
How to cancel Fiit via google play (Android)
If you subscribed through Google Play on an Android device, follow these steps to cancel your Fiit subscription.
Step 1: open google play and access your subscription settings
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Payments and subscriptions.
- A menu expands showing your payment and subscription options.
- Tap Subscriptions.
- You will see all active subscriptions on your Google account.
Step 2: find Fiit and initiate cancellation
- Locate Fiit in your active subscriptions list and tap it.
- The Fiit subscription details screen displays your renewal date and current price.
- Tap Cancel subscription at the bottom of the screen.
- Google Play will ask you to confirm and may offer retention incentives (discounts or free trial extensions).
- Confirm your cancellation by selecting Cancel subscription again.
- Google Play processes your request immediately and sends a confirmation email.
Step 3: confirm cancellation is complete
- Return to the Subscriptions menu to verify Fiit no longer appears in your active list.
- You may still see Fiit under Manage subscriptions, but it should show as "Cancelled".
- Retain your cancellation confirmation email from Google Play.
- This serves as your legal proof of withdrawal.
- Monitor your bank statement for the next 7 business days to ensure no renewal charge occurs.
- If you are charged, contact Google Play Support with your confirmation email.
How to cancel Fiit via direct website subscription
If you created a direct account on Fiit's website and paid them without using an app store, follow these steps to cancel via your Fiit account.
Step 1: log into your Fiit account
- Visit Fiit's website and log in with your email address and password.
- Ensure you are logging into the correct account (the one linked to your payment method).
- Navigate to your Account Settings or Profile page.
- Look for tabs labelled "Settings", "Account", or "My Account".
- Find the Subscriptions or Membership section.
- This section displays your active subscription status and renewal date.
Step 2: cancel your subscription through your account dashboard
- Click the Cancel Subscription or Manage Subscription button next to your active plan.
- Fiit may display a cancellation survey or retention offer at this point.
- Confirm your cancellation request when prompted.
- Fiit will process your cancellation and send a confirmation email to your registered address.
- Note the date your cancellation becomes effective (usually immediately or at the end of your current billing period).
- If Fiit delays cancellation until the next renewal date, document this in case of future disputes.
Step 3: verify cancellation and retain your confirmation
- Log back into your Fiit account within 24 hours to confirm your subscription status has changed to "Cancelled" or "Inactive".
- If the subscription still shows as active, repeat step 2 or contact Fiit support.
- Save the cancellation confirmation email from Fiit to your device or email archive.
- This serves as your evidence if Fiit charges you after cancellation.
- Check your bank or credit card statement 3-7 business days after your renewal date to confirm no charge occurs.
- If you are charged, reply to Fiit's confirmation email immediately with your cancellation evidence.
Refunds and billing after cancellation
Your refund eligibility depends on when you cancel and the Consumer Protection (Fair Trading) Act provisions.
Refunds within the 14-day cooling-off period
If you cancel within 14 calendar days of your first purchase, you are entitled to a full refund of all fees paid. The Consumer Protection (Fair Trading) Act guarantees this withdrawal right for distance contracts. To claim your refund, notify Fiit (or Apple, Google Play) in writing within the 14-day window. Include your subscription start date, order number, and cancellation date. Process refunds normally arrive within 5-10 business days of cancellation confirmation.
Cancellations after 14 days: no refund, access continues until renewal
If you cancel after the 14-day period has passed, you are not entitled to a pro-rata (partial) refund for the current billing cycle. However, Fiit must cease charging you immediately or at the end of your current billing period (whichever you have agreed to). You retain full access to all classes and features until your renewal date arrives. After your renewal date, no further charges occur and your account becomes inactive. This aligns with Singapore's consumer protection standards and Yafee's guidance to thousands of subscribers navigating similar transitions.
Monitoring your bank statement post-cancellation
After you cancel, monitor your debit or credit card statement carefully for 7-14 days after your renewal date. If Fiit or the app store charges you again, contact them immediately with your cancellation confirmation email. Dispute any unauthorised charge with your bank if Fiit does not reverse it within 48 hours. Document every communication; this record strengthens complaints to the Consumers Association of Singapore (CASE) if escalation becomes necessary.
Common mistakes to avoid when cancelling Fiit
Cancelling a subscription feels straightforward, but small oversights can delay or prevent your request from succeeding. Below are the pitfalls Yafee sees most often.
Mistake 1: cancelling in the wrong location
The single most common error is attempting to cancel through a platform you did not subscribe to. For example, if you subscribed via Apple, cancelling via your Fiit app account settings will not work. Check your bank statement for the exact merchant name, then cancel through that same platform. Yafee's guidance is clear: match your cancellation method to your original subscription source.
Mistake 2: cancelling fewer than 24 hours before renewal
If you cancel within 24 hours of your renewal date, Fiit or the app store may not process your cancellation in time, and you may be charged for the next cycle. To be safe, cancel at least 3-5 days before your renewal date. Check your subscription details screen for your exact renewal date and act well in advance.
Mistake 3: not retaining your confirmation email
Many users delete their cancellation confirmation email immediately after cancelling. If Fiit charges you again, you will need this email as proof that you requested cancellation. Save all confirmation emails to a folder or forward them to a backup account. Yafee recommends screenshotting your subscription cancellation screen (showing "Cancelled" or "Inactive" status) as additional evidence.
Mistake 4: assuming silence means cancellation
Do not assume your cancellation is complete simply because you tapped "Cancel". Actively verify within 24 hours that your subscription status has changed in your account settings. If it still shows as active, repeat the cancellation process or contact Fiit support. Confirmation must be explicit, not assumed.
What happens after your Fiit cancellation
Cancelling your Fiit subscription triggers a clear sequence of events, and understanding each step will prevent confusion and further unwanted charges.
Immediate access and billing timeline
You retain full access to all Fiit classes and features until your current billing period ends (your renewal date). On that date, your subscription becomes inactive and your account enters a read-only state. No further charges occur after your renewal date. If you cancelled within 14 days of your first purchase, you are entitled to a full refund; otherwise, you forfeit the unused portion of your current cycle. This is standard practice under Singapore consumer law and aligns with Fiit's terms.
Your account status post-cancellation
After cancellation, your Fiit account will show one of these statuses: "Cancelled", "Inactive", or "Expired". You may still log into your account to view your past workouts and data, but you cannot stream live or on-demand classes. Your personal fitness data (workout history, achievements) typically remains accessible for 12 months after cancellation, allowing you to download or view your records before they are deleted. If you wish to restart your subscription later, you can reactivate your account and resume from where you left off (though you will likely need to pay full subscription price again; introductory discounts may not apply).
Retention offers and follow-up communications
After you cancel, Fiit may send you retention emails offering discounts, free trial extensions, or special reactivation rates. These are marketing attempts and carry no obligation. Do not respond unless you genuinely wish to restart. If Fiit continues sending promotional emails after cancellation, use the unsubscribe link at the bottom of each email to opt out of marketing. If marketing emails persist, forward them to Fiit support as a complaint; under Singapore's Personal Data Protection Act (PDPA), companies must respect your unsubscribe requests within 30 days.
Pricing and billing comparison table
| Billing method | Cancellation platform | Refund (within 14 days) | Refund (after 14 days) | Time to process |
|---|---|---|---|---|
| Apple App Store | iOS Settings / Subscriptions | Full refund | None (retains access until renewal) | 5-10 business days |
| Google Play Store | Google Play / Subscriptions | Full refund | None (retains access until renewal) | 5-10 business days |
| Fiit website direct | Fiit account / Settings | Full refund | None (retains access until renewal) | 5-10 business days |
Escalation and dispute resolution in singapore
If Fiit refuses to cancel your subscription or continues charging after cancellation, escalate your complaint through Singapore's consumer protection framework.
Step 1: contact Fiit directly with written evidence
Send a formal email to Fiit support referencing your cancellation request date, confirmation email, and any unauthorised charges. Request an immediate response within 48 hours. Provide your account email, subscription plan, and bank transaction details. Keep a copy of this email and send it via a tracked or registered method if possible (email is acceptable, but save the delivery receipt).
Step 2: dispute the charge with your bank if Fiit ignores your request
If Fiit does not respond within 48 hours or refuses to cancel, contact your bank or credit card provider and report the charge as disputed. Provide your bank with your cancellation confirmation email and evidence of your request. Your bank can reverse the charge on your behalf and investigate Fiit's conduct. This process normally takes 10-30 business days.
Step 3: lodge a complaint with the consumers association of singapore (CASE)
If your bank declines to reverse the charge or Fiit disputes the refund, file a complaint with CASE at case.org.sg. CASE is Singapore's statutory consumer complaint resolution body and has authority to mediate disputes with service providers. Provide CASE with all evidence: cancellation confirmation emails, bank statements, screenshots of your account status, and copies of your correspondence with Fiit. Yafee advises that CASE complaints are free and normally resolve within 30-60 days. If CASE mediation fails, you may escalate to small claims court (for amounts under SGD 10,000) or the District Court, though legal representation is optional for small claims.
Cancellation address and contact information for Fiit
For formal written cancellation notices or disputes that require postal correspondence, address your letter to Fiit's registered office. Use registered mail with return receipt requested to ensure proof of delivery.
Primary cancellation address
Fiit, 14 East Bay Lane, Plexal, London, United Kingdom. This address appears in official Fiit company documentation and is the most reliable postal contact point for formal cancellation notices or escalated disputes. Include your full name, email address, subscription account ID (if available), and the date of your cancellation request. Request written confirmation of cancellation.
Digital cancellation remains your fastest option
However, Yafee strongly recommends cancelling via your app or account settings first, as postal cancellation is slower and harder to verify. Use the mailing address only if digital cancellation fails or if you require a formal legal record for dispute escalation. Save all correspondence and delivery receipts for CASE complaints or court proceedings.
Checklist: ensure your Fiit cancellation is complete
Use this checklist to confirm your cancellation has succeeded and no further charges will occur.
| Action | Completed? | Evidence to retain |
|---|---|---|
| Identified your subscription platform (Apple, Google, or Fiit website) | Yes / No | Bank statement showing merchant name |
| Cancelled through the correct platform | Yes / No | Screenshot of cancellation confirmation screen |
| Received cancellation confirmation email | Yes / No | Confirmation email saved and screenshotted |
| Verified cancellation status in your account (shows "Cancelled" or "Inactive") | Yes / No | Account screenshot showing cancelled status |
| Noted your renewal date and confirmed no charge will occur after that date | Yes / No | Calendar reminder to check bank statement post-renewal |
| Monitored bank statement for 7-14 days post-renewal to confirm no unauthorised charge | Yes / No | Bank statement printout or screenshot |
Summary and next steps
Cancelling Fiit in Singapore is legally straightforward under the Consumer Protection (Fair Trading) Act. You have an unconditional 14-day withdrawal right and a practical right to cancel thereafter via your subscription platform. Match your cancellation method to your original purchase source (Apple, Google, or Fiit website), verify your cancellation status within 24 hours, and monitor your bank statement post-renewal to ensure no further charges occur. If Fiit refuses to cancel or charges you after cancellation, escalate to CASE, your bank, or small claims court. Yafee has helped thousands of Singapore consumers cancel subscriptions lawfully and dispute unauthorised charges. If you encounter resistance from Fiit or need guidance on your specific situation, Yafee's contract law resources and community forums are available at yafee.com to support your cancellation journey.