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Frequently asked questions
Cancel Everfit: The Right Way to Stop Charges
How to cancel Everfit in singapore: stop recurring charges and reclaim control
What Everfit is and why cancellation matters
Everfit is a subscription-based fitness management platform used primarily by personal trainers, fitness studios and coaching professionals to track client workouts, monitor nutrition progress and manage billing. The service operates on a recurring monthly billing model, with pricing tiers starting at approximately SGD 25.46 per month for individual coaches up to SGD 140.70 per month for studio operators, alongside optional add-ons such as Autoflow automation features.
You may decide to cancel because your coaching business has pivoted, you have migrated to a competitor platform, or the service no longer aligns with your operational needs. Whatever your reason, Yafee has helped thousands of consumers navigate subscription cancellation across Asia and enforce their cancellation rights when companies resist. Understanding your legal position before you take action protects you from continued billing and ensures the company cannot argue you did not properly terminate the agreement.
Why cancellation timing is critical
Every day you delay cancellation exposes you to another round of charges. Subscription services in Singapore typically bill on a fixed date each month, and the Consumer Protection (Fair Trading) Act does not require companies to refund charges that accrue after your cancellation date. Consequently, initiating cancellation immediately prevents avoidable losses and strengthens your legal position if the company disputes the termination date.
Your legal position under singapore consumer law
Singapore's Consumer Protection (Fair Trading) Act establishes your cancellation rights and protects you if Everfit refuses to honour termination or continues billing after cancellation.
What the consumer protection (Fair trading) act guarantees
Under the Consumer Protection (Fair Trading) Act, Everfit must provide services that match the description and specifications you agreed to when subscribing. If the company continues charging you after you have cancelled, or if service quality drops significantly without prior disclosure, you have the right to dispute those charges through your payment provider or escalate to the Consumers Association of Singapore (CASE), the statutory body responsible for enforcing consumer rights.
Furthermore, if you subscribed through the Apple App Store or Google Play Store, consumer protections apply alongside Apple and Google's independent refund policies. This dual protection gives you two escalation routes if Everfit refuses to process your cancellation or issue refunds.
Your legal position: what you can enforce
You have the explicit right to:
- Cancel your subscription at any time, provided you follow the correct procedural steps for your platform (App Store, Google Play, or web portal)
- Demand cessation of all charges from your cancellation date forward
- Dispute charges that occur after you cancelled by filing a chargeback with your bank or payment provider
- File a complaint with the Consumers Association of Singapore if Everfit ignores cancellation requests or refuses refunds without justification
- Request a refund if you cancelled within the first 14 days of a billing cycle and the service was not delivered as promised
When you can invoke consumer protection remedies
You can invoke these protections if Everfit continues charging after you cancelled; if service quality degrades materially and was not disclosed upfront; or if cancellation processes are deliberately obscured or made unreasonably difficult. Document every cancellation attempt by taking screenshots of your account settings, saving email confirmations from Everfit or the app platforms, and recording the exact dates of your actions. These records form your legal evidence if escalation to CASE becomes necessary.
Cancellation methods: which platform you used
Your cancellation process depends entirely on which platform hosts your Everfit subscription: the Apple App Store, Google Play Store, or Everfit's direct web portal.
Cancel Everfit on iPhone via apple app store
Stopping charges on iPhone requires you to manage your subscription through Apple's system settings rather than through the Everfit app itself.
- Open the Settings app on your iPhone.
- Do not open Everfit directly; Apple controls subscription management.
- Tap your name at the top of the screen to access your Apple ID profile.
- This is usually labelled with your name or "Sign in with Apple".
- Select Subscriptions from the menu.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find and tap Everfit or "Everfit for Coach" (the exact name depends on which version you subscribed to).
- If you cannot find it, scroll down; inactive subscriptions may appear separately.
- Tap Cancel Subscription or Turn Off.
- Apple will ask you to confirm your reason for cancellation; select the appropriate option or skip this step.
- Confirm cancellation when Apple prompts you a final time.
- You will receive an on-screen confirmation and an email receipt within minutes.
Critical: screenshot the cancellation confirmation screen before closing Settings. This screenshot proves the exact date and time Apple processed your cancellation. If Everfit later claims you never cancelled, this evidence is essential.
Common mistake: Deleting the Everfit app does not cancel your subscription. Your payment will continue every month unless you complete the steps above. Many users believe deletion equals cancellation and wake up to unexpected charges weeks later.
Cancel Everfit on android via google play store
Android users must cancel through the Google Play Store app or website, not within the Everfit app.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner of the screen.
- Select Payments and Subscriptions.
- This opens a menu showing all active subscriptions.
- Tap Subscriptions.
- Google displays your complete subscription list with renewal dates.
- Find and tap Everfit.
- Google shows your renewal date, plan details and billing history.
- Tap Cancel Subscription.
- Google may offer a discounted plan; ignore this unless you genuinely want to keep the service at a lower price.
- Confirm cancellation by selecting "Yes, cancel subscription" when prompted.
- Google will show your cancellation effective date, typically the current billing period end.
Your cancellation takes effect at the end of your current paid billing cycle. If your renewal date is 15 days away, you receive access until that date, then charges stop. Google will send you an email confirmation; save this email as legal evidence.
Cancel Everfit via web portal or direct contact
If you subscribed directly through Everfit's website rather than an app platform, you must contact Everfit's support team or access your account portal to cancel.
- Log into your Everfit account at the web portal.
- Navigate to Account Settings or Billing Settings.
- Look for a Subscriptions, Billing or Manage Plan section.
- Some platforms hide this deliberately; check support pages or search your email for a billing confirmation to locate the portal URL.
- Select Cancel Subscription or similar option.
- The system may ask for your reason; answer honestly but briefly.
- Confirm cancellation.
- Screenshot the confirmation page immediately.
- If no self-service cancellation option exists, email Everfit's support team directly.
- Use the registered address: 7 Temasek Boulevard, #12-07, Suntec Tower One, Singapore 038987 (per ACRA records) or contact via any listed support email address.
- Write: "I request immediate cancellation of my Everfit subscription effective today, [insert date]. Please confirm cancellation in writing and confirm the final charge date. Invoice or account number: [your details]."
- Send via email and request a read receipt or tracking number.
If Everfit does not acknowledge your cancellation request within 5 business days, or if charges continue after your requested cancellation date, escalate to CASE or file a chargeback with your bank.
Everfit pricing and billing structure
Understanding Everfit's pricing tiers helps you verify charges and estimate your refund eligibility.
| Plan | Monthly cost (SGD) | Typical users | Refund window |
|---|---|---|---|
| Pro (Coach) | 25.46 | Solo personal trainers | 14 days from purchase (Apple/Google only) |
| Standard (Coach+) | 50.92 | Established trainers | 14 days from purchase (Apple/Google only) |
| Studio | 140.70 | Fitness studios and group coaches | 14 days from purchase (Apple/Google only) |
| Autoflow add-on | Variable (15-50) | Automation features | No separate refund; governed by main plan |
| Direct web subscription | Varies | Annual contracts or custom arrangements | Subject to contract terms; no automatic 14-day window unless agreed |
Billing cycle and refund timing
Everfit charges on a fixed date each month. If you cancel on the 10th but your billing date is the 15th, you will be charged on the 15th unless you cancel before that renewal moment. After cancellation is confirmed, your account remains active until the end of the current paid period, then access terminates.
Refunds are available only if you cancelled within 14 days of an initial purchase or upgrade through Apple or Google (their policy, not Everfit's). For subscriptions older than 14 days, refunds are discretionary and require you to dispute the charge with your bank if Everfit refuses.
What happens after you cancel
Cancellation does not happen instantly; understanding the timeline prevents confusion and protects you from accidental re-subscription.
Access and access termination dates
After you cancel, your Everfit account remains functional until the end of your current billing period. If you cancel on 10 June and your next renewal was 25 June, you can access Everfit until 24 June 2024 at 23:59 Singapore time. On 25 June, your login will fail or your access will be restricted to view-only mode. Everfit will not charge you on 25 June if cancellation is confirmed.
Verify cancellation status
Log back into your account 24 hours after cancellation. You should see a message stating "Subscription cancelled" or "Access expires [date]". If you still see an active renewal date or "Next billing: [date]", your cancellation did not process. Contact Everfit support or re-submit your cancellation request immediately.
Monitor your payment method
Check your bank statement or payment provider (Apple, Google, credit card) 5 business days after your cancellation date. If a charge appears on or after your intended cancellation effective date, file a dispute with your bank and include your cancellation confirmation screenshot. Your bank can reverse the charge within 120 days.
Autoflow and add-on subscriptions
If you subscribed to Autoflow or other paid add-ons separately, cancelling your main Everfit plan may not automatically cancel these. Log into your account and verify that all add-ons show as "Cancelled" or "Inactive". If any remain active, cancel them separately using the same platform (Apple, Google, or web portal).
Common mistakes that cost you money
Most consumers lose money on fitness subscriptions not because cancellation failed, but because they made assumptions about how the system works. You are not alone; awareness prevents these costly errors.
Deleting the app instead of cancelling
This is the single most common mistake. Removing Everfit from your phone does nothing. Your subscription contract and payment authority remain active, and charges continue monthly. Always cancel through Settings (iPhone), Google Play (Android) or the web portal before uninstalling the app.
Assuming cancellation was successful without checking
Do not rely on memory or assumption. Log back into your account or your Apple/Google subscription settings 24 hours after cancellation and verify the status explicitly. If you cannot access the account, contact Everfit support and ask them to confirm cancellation in writing. Save this written confirmation.
Cancelling too close to the renewal date
If your renewal date is tomorrow and you cancel today, Everfit may still process the charge because the billing engine has already queued it. If this happens, do not panic. File a chargeback with your bank immediately and cite your cancellation confirmation as evidence. Your bank will reverse the charge.
Failing to cancel add-ons and optional services
Autoflow and other premium features are often billed separately. Cancelling your main Everfit subscription does not automatically cancel these. Review your account settings and your payment provider's subscription list carefully. Cancel any extras individually.
Not keeping documentation
Screenshots, emails and confirmation messages are your legal defence. Without them, you cannot prove you cancelled if Everfit later claims you did not. Archive these documents for at least 12 months. Yafee recommends storing them in cloud storage (Google Drive, OneDrive) to ensure they survive device loss or deletion.
Escalation: what to do if Everfit refuses to cancel
If Everfit ignores your cancellation request, continues billing after you cancelled, or claims you cannot cancel, you have formal escalation routes.
Step 1: formal written demand
Send a registered letter or email to Everfit's registered address (7 Temasek Boulevard, #12-07, Suntec Tower One, Singapore 038987) stating:
- Your account number or email address
- The exact date you requested cancellation
- A demand to confirm cancellation immediately or show valid legal grounds for refusing
- A request for written confirmation within 7 days
- A statement that continued charges after 7 days will be disputed with your bank
Send this via email with a read receipt or via registered post. Keep the delivery proof.
Step 2: file a chargeback with your bank
Contact your bank or credit card provider. Explain that you cancelled a subscription but Everfit continued billing you. Provide your cancellation confirmation (screenshot), your formal demand letter, and your bank statement showing the disputed charges. Your bank can reverse these charges within 120 days of the transaction.
Step 3: escalate to the consumers association of singapore (CASE)
If Everfit refuses to refund after your chargeback or if disputes persist, file a complaint with CASE at www.case.org.sg or call 1800-611-8888. CASE is the statutory body responsible for enforcing consumer rights under the Consumer Protection (Fair Trading) Act. Provide CASE with:
- Your cancellation confirmation
- Your formal written demand to Everfit
- Evidence of continued billing (bank statements)
- Any correspondence with Everfit or your bank
CASE investigates free of charge and can compel Everfit to refund you if the evidence supports your complaint.
Decide now: cancel or keep
Before you proceed with cancellation, consider whether Everfit genuinely no longer serves your business or whether you are cancelling on impulse.
| Reason to keep Everfit | Reason to cancel Everfit |
|---|---|
| You actively coach clients and use the platform weekly | You have not logged in for over a month |
| Client progress tracking provides measurable value | You have migrated clients to a competitor platform already |
| The Studio or Coach+ plan aligns with your team size | You are paying for capacity you no longer use |
| Integration with your existing tools is seamless | Integration with your systems broke or is too time-consuming |
| Monthly costs are offset by the clients you retain | Service quality has degraded and Everfit has not resolved it |
If you are unsure, pause before cancelling
If you have minor complaints about Everfit (high cost, low usage), consider pausing the subscription or downgrading to a cheaper tier instead of cancelling. This preserves your account history, client data and settings. You can always upgrade or reactivate later without re-entering all your client information. To pause a subscription via Apple or Google, you may need to contact Everfit directly and ask whether a pause feature is available.
Cancellation checklist and verification
Use this checklist to ensure your cancellation is complete and legally binding.
- Step 1: Cancellation initiated - I have submitted a cancellation request via [Apple Settings / Google Play / Everfit web portal / email to support]
- Step 2: Confirmation received - I have received and screenshot a cancellation confirmation from [Apple / Google / Everfit]
- Step 3: Document saved - I have saved this confirmation in cloud storage or my email archive
- Step 4: Effective date verified - I know my cancellation effective date: [insert date]
- Step 5: Account checked - I have logged into Everfit 24 hours after cancellation and verified the subscription shows as cancelled
- Step 6: Payment monitor - I have set a reminder to check my bank statement on [insert date] to verify no charge occurred
- Step 7: Add-ons cancelled - I have verified that Autoflow and all add-ons are also cancelled
- Step 8: Escalation plan ready - If a charge appears after my effective date, I will file a chargeback within 48 hours and escalate to CASE if the bank reversal fails
Why you should use yafee for subscription management
Yafee specializes in helping Singapore consumers and business owners cancel subscriptions correctly and recover refunds when companies resist. Our contract law expertise ensures you understand your legal position before you act. Yafee has helped thousands of users across Asia navigate Everfit cancellations, negotiate refunds and escalate disputes to CASE when necessary.
Rather than cancelling alone and risking missed charges, use Yafee to document your cancellation, verify its effectiveness and escalate if Everfit refuses to honour your request. Yafee connects you with consumer law specialists who can review your situation and advise whether you qualify for a refund under the Consumer Protection (Fair Trading) Act.
Visit Yafee.com today to cancel Everfit with confidence and legal protection on your side.
Contact details and next steps
Everfit's registered address
If Everfit does not provide email support or does not respond to your cancellation request, send a formal written demand to:
- Everfit-Asia Pte. Ltd.
- 7 Temasek Boulevard, #12-07
- Suntec Tower One
- Singapore 038987
- ACRA registration: 202122364E
Send via registered post or email (if available from your original invoice). Keep proof of delivery.
Singapore consumer authorities
If Everfit refuses to cancel or refund, escalate to:
- Consumers Association of Singapore (CASE) - www.case.org.sg | 1800-611-8888
- Your bank's dispute team - File a chargeback for subscription charges occurring after your cancellation date
Summary
Cancelling Everfit in Singapore is straightforward if you follow the correct procedural step for your platform and keep documentation of your cancellation. The Consumer Protection (Fair Trading) Act protects you from continued billing and gives you escalation routes if Everfit refuses to honour your request. Cancel through Apple Settings, Google Play or Everfit's web portal; verify cancellation within 24 hours; monitor your bank statement; and escalate to CASE or your bank if charges continue. Yafee has helped thousands of consumers cancel subscriptions and recover refunds when companies resist. Start your cancellation now, and contact Yafee if you need legal guidance or dispute resolution support.