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Frequently asked questions
Cancel Elevate: The Right Way
How to cancel Elevate and protect your subscription rights in singapore
What Elevate is and why cancellation matters
Elevate is a brain training application that delivers daily cognitive exercises, progress tracking, and premium content on a subscription basis. The app uses gamified workouts to strengthen focus, memory, and processing speed. If the subscription no longer aligns with your routine or budget, you should understand exactly how to cancel and what legal protections apply to you in Singapore.
You might be cancelling because the monthly cost of S$14.98 no longer justifies the value, you've found a competing app that suits your needs better, or you simply want to pause your membership. Whatever your reason, Yafee provides you with a clear legal framework and step-by-step instructions to cancel without surprise charges.
Pricing structure for Elevate in singapore
Elevate operates a tiered subscription model across multiple billing cycles. Understanding your current plan and renewal date is essential before you submit a cancellation request.
| Plan type | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Monthly subscription | S$14.98 | Monthly auto-renewal | Full access to Elevate Premium |
| Annual subscription with 7-day trial | S$56.98 | Annual auto-renewal | Full access plus 7-day free trial period |
| Annual subscription with 14-day trial | S$56.98 | Annual auto-renewal | Full access plus 14-day free trial period |
| Elevate Premium (lifetime purchase) | S$54.98 | One-time charge only | Permanent access with no auto-renewal |
If you hold an annual subscription, cancellation halts future charges but you retain access until your next billing date. Monthly subscribers lose access at the end of their current billing month once cancellation is processed.
Why delay costs you money
Elevate charges via automatic renewal on all subscription plans. Each day you delay cancellation moves you closer to your next billing date. If you cancel after that date passes, you incur another full month or year of charges. Yafee recommends you check your account status section immediately to confirm your renewal date, then submit your cancellation request within 48 hours of that decision.
Your consumer rights and legal protections in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes your statutory rights when cancelling digital subscriptions. Understanding these protections ensures you can escalate a dispute if Elevate refuses to honour your cancellation.
The 14-day cooling-off period explained
Under the Consumer Protection (Fair Trading) Act, you hold the right to cancel a distance contract (which includes app subscriptions purchased online) within 14 calendar days of purchase without incurring any penalty. This statutory cooling-off window applies to most digital services unless you explicitly consent to begin performance before the 14-day period expires.
If you purchased Elevate within the last 14 days and have not extensively used the service, you can demand a full refund. Submit your request to the support address listed at the end of this article, attaching your transaction receipt and account login details. Elevate must process refund requests within 30 days of receipt.
Automatic renewal disclosure requirements
Elevate cannot conceal auto-renewal terms in fine print or obscure the cancellation method. Singapore law mandates clear, upfront disclosure of all subscription terms, including the renewal date, the method to cancel, and any fees that apply after the trial period ends. If the app deliberately hides cancellation instructions or misrepresents renewal terms, you have grounds to lodge a dispute with the Consumers Association of Singapore (CASE).
Your legal position
After the 14-day cooling-off period expires, your refund eligibility depends on Elevate's internal policy and the payment method you used, not statutory law. Nevertheless, if you were charged in error or Elevate breached its disclosure obligations, you retain the right to escalate to CASE for free dispute resolution. Yafee advises submitting any refund claim within 30 days of the charge to preserve your evidence and meet typical refund windows.
How to cancel Elevate on your device
Cancellation method depends on whether you subscribed through the Elevate app directly, the Apple App Store, or Google Play. Yafee guides you through each platform below.
Cancel via the Elevate app (direct subscription)
- Open the Elevate app on your smartphone and sign in to your account.
- Navigate to the Settings menu, then select Account or Subscription.
- Locate the active subscription and select Manage Subscription or Cancel Subscription.
- Review your next billing date and confirm the cancellation reason if prompted.
- Submit your cancellation request by selecting the final Confirm Cancellation button.
- Check your email for a cancellation confirmation message within 24 hours.
Cancel via apple app store (iOS users)
- Open Settings on your iPhone or iPad and tap your name at the top of the screen.
- Select Subscriptions from the menu.
- Find Elevate in the active subscriptions list and tap it.
- Select Cancel Subscription and confirm the action when prompted.
- Apple displays a confirmation screen; tap Confirm Cancellation to finalise.
- You retain access until the current billing period ends.
Cancel via google play (Android users)
- Open the Google Play Store app and tap your profile icon in the top right corner.
- Select Manage subscriptions from the menu.
- Tap Elevate from the list of active subscriptions.
- Select Cancel subscription at the bottom of the screen.
- Choose your cancellation reason and select Cancel subscription again to confirm.
- Google Play sends a confirmation email; your access ends at the next billing date.
Cancel by contacting customer support
If you encounter technical issues or the in-app cancellation fails, you can request cancellation directly from Elevate's support team. Email [email protected] with your account email address, subscription start date, and a clear statement that you wish to cancel effective immediately. Include "CANCELLATION REQUEST" in the subject line. Elevate's support team typically responds within 2 business days and processes cancellations within 5 business days of confirmation.
What happens after you cancel
Cancellation does not mean instant loss of access; your subscription status changes to "cancelled" but you retain full functionality until your current billing period ends.
Access timeline after cancellation
Once you submit a cancellation request, Elevate marks your account as cancelled in their system. You continue to access all premium features and workouts until the last day of your current billing month or annual term. On the final day, the app downgrades you to the free tier, which provides limited daily exercises but no progress tracking or premium content. Yafee recommends you screenshot your final progress report before access changes, as your full data may not be retrievable after downgrade.
Refund eligibility and timelines
If you cancel within 14 days of purchase and have not extensively used Elevate, you qualify for a full refund under Singapore's Consumer Protection (Fair Trading) Act. Submit your refund request to [email protected] with evidence of purchase (receipt or transaction ID from your payment method). If Elevate declines your refund claim, escalate to CASE, which provides free dispute resolution for consumers. CASE processes claims within 60 days and can compel Elevate to refund your payment if the company breached its statutory obligations.
After the 14-day cooling-off window, refunds depend entirely on Elevate's discretionary policy. Some users report success requesting prorated refunds if they cancel mid-month and can demonstrate unused service days. Email your request within 30 days of the charge for the best outcome.
Retention communication
After you cancel, Elevate may send retention emails offering discounts or free trial extensions. Ignore these offers if you have firmly decided to leave. Do not respond with payment information or reactivate your subscription unless you genuinely intend to continue. Such communications do not reverse your cancellation; your account remains cancelled until you explicitly reactivate it through the app or your payment platform.
Common mistakes that cost you money or delay cancellation
You have already made the difficult decision to leave; do not let preventable errors cost you refund eligibility or create unexpected charges. The following mistakes trap many users.
Cancelling after your renewal date has passed
If your next billing date is 3 March and you cancel on 4 March, Elevate has already charged you for another full month. You cannot recover that charge unless you request a refund within 30 days and CASE intervenes. Check your account status immediately and cancel at least 2 days before your renewal date to avoid this trap.
Confusing cancellation with account deletion
Cancelling your subscription does not delete your account or data. Your login credentials remain active, your progress is retained in Elevate's system, and you can reactivate your subscription at any time by resubscribing. If you want to permanently erase your personal data, contact support separately and request full account deletion. This is a separate process from cancellation and may take 30 days to complete.
Cancelling via only one platform if you subscribed through multiple channels
If you purchased Elevate both directly through the app and via the Apple App Store, you must cancel both subscriptions separately. Cancelling through the app does not automatically cancel your App Store subscription, and vice versa. Check all payment platforms (Apple, Google, credit card statements) and cancel each subscription individually to prevent duplicate charges.
Failing to keep cancellation confirmation for dispute escalation
Screenshot or print every confirmation email you receive from Elevate or your payment platform. If a charge appears on your statement after you cancel, you need evidence that cancellation was submitted. Without this proof, CASE cannot compel Elevate to refund the erroneous charge. Save all correspondence in a folder you can access for at least 90 days.
Pricing comparison and the cost of staying versus leaving
Before finalising your cancellation, consider the total cost of remaining subscribed versus exploring free alternatives. The table below illustrates annual expense across Elevate's plans.
| Plan | Annual cost (SGD) | Monthly cost breakdown | Best for |
|---|---|---|---|
| Monthly subscription (ongoing) | S$179.76 | S$14.98 per month | Users who want flexibility to cancel anytime |
| Annual subscription | S$56.98 | S$4.75 per month | Committed users planning 12 months of use |
| Elevate Premium lifetime | S$54.98 (one-time) | N/A - no renewal | Users who want permanent access without future charges |
| Free tier | S$0.00 | Free | Casual users wanting basic daily exercises |
If you remain on a monthly plan for 12 months, you spend S$179.76. An annual subscription costs only S$56.98, saving you S$122.78 per year if you commit upfront. However, if you are uncertain about long-term use, the flexibility of monthly billing justifies the higher per-month rate. Yafee recommends you calculate your actual usage frequency and honestly assess whether Elevate's features justify its ongoing cost before you cancel.
Steps to take if Elevate refuses to honour your cancellation
In rare cases, Elevate's system may fail to process your cancellation or the company may dispute your request. You have formal escalation routes grounded in Singapore law.
Document your cancellation attempt
Gather all evidence that you attempted to cancel: screenshots of in-app cancellation screens, confirmation emails from Apple or Google, and any correspondence with Elevate support. Save these files in a single folder dated with the cancellation request date.
Send a formal cancellation notice to Elevate
Email [email protected] with the subject "FORMAL CANCELLATION NOTICE - [YOUR EMAIL ADDRESS]". State clearly: "I hereby request immediate cancellation of my Elevate subscription effective today. Do not process any future charges. Confirm receipt and cancellation within 2 business days." Keep a copy of this email for your records.
Request dispute resolution from CASE
If Elevate does not acknowledge your cancellation or charges you after your cancellation request, lodge a dispute with the Consumers Association of Singapore (CASE). Visit case.org.sg and complete the online dispute form. CASE provides free mediation between you and Elevate and can compel the company to refund unauthorised charges. Include all evidence of your cancellation attempt and Elevate's failure to honour it.
Escalate to the Info-Communications media development authority (IMDA)
If CASE mediation fails or Elevate ignores the resolution, you can file a complaint with the Info-Communications Media Development Authority (IMDA). IMDA investigates breaches of consumer protection law and can issue enforcement orders compelling refunds. Submit your complaint via the IMDA website with complete documentation of your dispute.
Before you cancel: a final checklist
Use this checklist to confirm you have taken all necessary steps before submitting your cancellation request.
- I have confirmed my next billing date in the app's Account or Subscription section.
- I have checked that I am not within the 14-day cooling-off period, or I have evidence of purchase if I am.
- I have downloaded or screenshotted my progress report and any data I want to retain.
- I have confirmed that I subscribed only once (not through multiple platforms like Apple and Google simultaneously).
- I have identified the correct cancellation method for my device (Elevate app, Apple App Store, or Google Play).
- I have drafted a follow-up email to [email protected] in case in-app cancellation fails.
- I have created a folder to store all cancellation confirmations and support correspondence for 90 days.
- I understand that cancellation takes effect at the end of my current billing period, not immediately.
Key takeaways and next steps
Cancelling Elevate is straightforward once you understand the platform-specific steps and your legal protections. You have the right to cancel within 14 days of purchase for a full refund under the Consumer Protection (Fair Trading) Act. After that window, refunds depend on Elevate's policy, but you can escalate disputes to CASE if the company breaches its disclosure or cancellation obligations.
Submit your cancellation at least 2 days before your next billing date to avoid unexpected charges. Check your billing platform (Elevate app, Apple App Store, or Google Play) immediately, confirm your renewal date, and cancel using the method that matches your subscription source. If Elevate refuses to process your cancellation or continues to charge after you cancel, document all evidence and escalate to CASE for free dispute resolution.
Yafee has helped thousands of consumers cancel subscriptions and recover unauthorised charges by providing clear legal guidance and step-by-step instructions. If you need further assistance understanding your rights or disputing a charge, Yafee's resources on consumer protection law in Singapore remain available at yafee.com. Your cancellation should be processed within 5 business days of submission; contact Elevate's support team immediately if your account remains active beyond your billing date.
Contact Elevate for cancellation or support
Email: [email protected]
Phone: +65 6221 0958
Registered office: 108 Robinson Road, Level 6, Singapore 068900
For consumer disputes, contact the Consumers Association of Singapore (CASE) at case.org.sg or the Info-Communications Media Development Authority (IMDA) via the IMDA website. Yafee recommends keeping all cancellation documentation for 90 days in case a billing dispute arises after your cancellation is processed.
Important warning
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