Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Bikemap, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Bikemap in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Bikemap
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Bikemap subscription with zero hassle
1
Fill in the form
Give us your details and those of your Bikemap subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Bikemap. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Bikemap refuses your cancellation.
Frequently asked questions
Cancel Bikemap: Step-by-Step Guide
How to cancel Bikemap and stop paying for premium features you don't use
What Bikemap is and why you might want to leave
Bikemap is a global cycling app and web platform that enables riders to plan routes, navigate using turn-by-turn directions, and discover new cycling paths through a community-driven database. If you've subscribed to Bikemap Premium, you're paying a recurring charge for offline maps and advanced navigation features that may no longer align with your cycling habits or budget.
You might be cancelling because you've switched to another cycling application, you've rediscovered simpler navigation methods, or you've decided that Premium no longer justifies the cost. Whatever your reason, cancelling a subscription should be straightforward and transparent. The challenge is that your cancellation process depends on where you purchased the subscription: directly from Bikemap, through Apple App Store, or via Google Play. Yafee has prepared this guide to walk you through every cancellation method, refund eligibility, and your rights as a consumer in Singapore.
Common reasons riders cancel Bikemap
Cyclists frequently cancel Bikemap Premium because they've found a free alternative that meets their needs, their commute has changed, or they realise they rarely use the paid features. Others cancel to consolidate subscriptions and reduce monthly expenses. Whatever prompted your decision, your cancellation rights remain protected under Singapore's Consumer Protection (Fair Trading) Act.
The three subscription purchase channels
Understanding where you bought your Bikemap subscription is essential because each channel has its own cancellation process and refund timeline. Bikemap subscriptions are sold in three places: directly through the Bikemap website, via Apple App Store for iOS devices, and through Google Play for Android devices. Each channel operates independently, which means your cancellation steps and refund eligibility differ based on your purchase location. Yafee recommends checking your email receipt or your payment history to confirm your purchase channel before proceeding.
Your consumer rights when cancelling in singapore
Singapore's Consumer Protection (Fair Trading) Act is the primary legislation that protects your rights as a subscription buyer.
What the law entitles you to
Under the Consumer Protection (Fair Trading) Act, you have the right to receive a service that matches its advertised description and functionality. If Bikemap Premium does not deliver the features promised, or if you cancel within a reasonable timeframe and request a refund, Bikemap must consider your request fairly and in good faith. For subscriptions purchased directly via the Bikemap website, Singapore's fair trading standards entitle you to request a refund within 14 days of purchase, even if you have used the service. This 14-day cooling-off period reflects consumer protection expectations across the European Union and applies to direct digital purchases.
For subscriptions purchased through Apple App Store or Google Play, those platforms maintain their own refund policies. Apple typically allows refund requests within 14 days of purchase if you contact their support team. Google Play grants a 48-hour refund window from the time of purchase. These platform policies sit alongside your consumer rights under Singapore law, meaning you can escalate if the platform refuses a legitimate refund claim.
Your legal position
You are a consumer purchasing a digital service. The Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading advertising, and unfair trading practices. If Bikemap continues charging you after you've cancelled, or if they refuse a refund without valid reason, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE). CASE mediates disputes at no cost to you and can compel traders to honour consumer rights. Document every cancellation confirmation, billing statement, and communication with Bikemap support as evidence of your attempt to cancel.
What happens if Bikemap ignores your cancellation request
If you cancel your subscription and Bikemap continues charging you, or if a refund is denied unfairly, take the following steps. First, gather documentation: screenshots of your cancellation confirmation, your original purchase receipt, and your billing statements showing unwanted charges. Contact Bikemap support again in writing (email is preferable for documentation purposes) and request written confirmation that your subscription has been cancelled and that recurring charges will cease. If Bikemap does not respond within 14 days or refuses to act, lodge a complaint with CASE using their online portal at www.case.org.sg. Yafee strongly recommends keeping copies of all correspondence, as this evidence will support your complaint.
How to cancel Bikemap by purchase method
Your cancellation route depends entirely on where you purchased your subscription.
Cancel a Bikemap website subscription
If you subscribed directly via Bikemap.net, you cancel through your account settings on the website. This method provides the clearest audit trail for your cancellation and is the strongest position for claiming a refund if needed.
- Open your web browser and navigate to bikemap.net.
- Ensure you are logged in to the account linked to your subscription.
- Click your profile icon or account name, typically located in the top-right corner of the page.
- A dropdown menu will appear with account options.
- Select "Settings" or "Account settings" from the menu.
- You may see options for "Profile", "Preferences", or "Subscription" - look for subscription or billing settings.
- Navigate to the "Subscription" or "Billing" section.
- This section displays your current subscription plan and renewal date.
- Click "Cancel subscription" or "Manage subscription" and confirm your cancellation.
- Bikemap may ask why you're cancelling - this is optional feedback; you do not need to provide a reason.
- A confirmation page or email will appear stating your subscription has been cancelled.
- Save or screenshot this confirmation immediately as proof of cancellation.
Once you cancel via the Bikemap website, your Premium access will cease at the end of your current billing cycle. You will not be charged again. If you were charged within 14 days of cancellation, request a refund through the same account settings menu or by emailing Bikemap's support team.
Cancel an apple app store subscription (iOS)
If you subscribed to Bikemap Premium through Apple App Store on your iPhone or iPad, you must cancel through Apple's subscription management system, not through the Bikemap app itself.
- Open the "Settings" app on your iPhone or iPad.
- Do not open Bikemap; all cancellations are handled through Settings.
- Scroll down and tap "iTunes & App Store" or "App Store" (the name varies by iOS version).
- You will see your Apple ID profile icon at the top of this section.
- Tap your Apple ID profile icon.
- A menu will open showing account options.
- Select "Subscriptions" from the menu.
- This displays all active and inactive subscriptions tied to your Apple ID.
- Tap "Bikemap" from your subscriptions list.
- The subscription details page will show your renewal date and billing history.
- Tap "Cancel subscription" or the red "Cancel" button.
- Apple will ask you to confirm and may offer to retain the subscription at a discount - decline if you wish to cancel.
- A confirmation screen will appear stating your subscription ends on a specific date.
- Screenshot this confirmation as proof.
Your Bikemap Premium access will remain active until the end of your current billing cycle. Apple will not charge you again after the cancellation date. If Apple charged you within 14 days before you cancelled and you wish to request a refund, contact Apple Support through the App Store "Report a Problem" feature and reference your subscription cancellation.
Cancel a google play subscription (Android)
If you subscribed to Bikemap Premium through Google Play on an Android device, you cancel through the Google Play app or the Google Play website.
- Open the "Google Play Store" app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Manage your Google Account" or "Payments and subscriptions".
- You will be directed to your Google account dashboard.
- Tap "Manage subscriptions" (this tab may be labelled "Subscriptions").
- You will see a list of all active and cancelled subscriptions.
- Tap "Bikemap" from your subscriptions list.
- The subscription details page will display your renewal date and payment method.
- Tap "Cancel subscription".
- Google will display a confirmation message asking you to confirm cancellation.
- Confirm your cancellation by tapping "Yes, cancel" or "Continue".
- A confirmation message will appear stating when your access ends - typically at the end of your current billing cycle.
- Screenshot or save this confirmation as proof of your cancellation.
- Google Play will send a cancellation confirmation email within a few minutes.
Your Bikemap Premium access continues until your current billing cycle ends. Google Play will not charge you further after the cancellation date. If you were charged within 48 hours before cancellation, you can request a refund directly through the Google Play "Help" section by selecting your Bikemap transaction and reporting a problem.
Refund eligibility and timelines
Your refund rights differ based on your purchase channel and the timing of your cancellation.
| Purchase channel | Refund window | How to request | Typical timeline |
|---|---|---|---|
| Bikemap website | 14 days from purchase | Contact [email protected] with proof of purchase and cancellation | 5-10 working days |
| Apple App Store | 14 days from purchase | Use "Report a Problem" in App Store; contact Apple Support | 3-5 working days |
| Google Play | 48 hours from purchase | Use "Report a Problem" in Google Play; contact Google Support | 3-5 working days |
If you purchased Bikemap Premium directly from Bikemap.net within the last 14 days and wish to cancel and receive a refund, you are entitled to request one under fair trading principles. Email Bikemap support with your order number, the date of purchase, and a clear request for a refund. Include a screenshot of your cancellation confirmation from your account settings. Bikemap should respond within 14 days. If they refuse without justification, escalate to CASE with your documentation.
For Apple App Store purchases within 14 days, initiate your refund request through the App Store's "Report a Problem" feature. Select your Bikemap transaction and choose "I would like a refund for this purchase." Apple reviews your request and typically responds within 3 to 5 working days. Yafee recommends being honest in your reason - "I no longer use this service" or "The service does not meet my expectations" are valid grounds.
For Google Play purchases within 48 hours, use the "Report a Problem" feature in the Google Play app or on the web at play.google.com. Select your Bikemap transaction and request a refund. Google honours refund requests within the 48-hour window in most cases. If you miss the 48-hour window, your refund claim becomes discretionary, and Google may decline it.
What happens to your account after cancellation
Cancelling your Bikemap subscription does not delete your account or your saved routes.
After you cancel, your Bikemap account remains active, but your Premium features become unavailable. You retain access to all routes you created and your ride history. However, you will no longer be able to download offline maps, use advanced route planning, or access premium features. Your account data is preserved; you can reactivate your subscription at any time and your previous routes and settings will be restored.
If you wish to delete your entire Bikemap account (not just cancel Premium), you must request this separately. Log into your account, navigate to account settings, scroll to the bottom, and look for a "Delete account" or "Close account" option. Bikemap will ask you to confirm deletion, as this action is permanent and cannot be reversed. Once you delete your account, all your routes, activity history, and personal data are removed from Bikemap's servers.
Yafee advises exporting your ride data before deletion if you want to keep a personal record of your cycling history. Most cycling apps allow you to export routes as .GPX files, which you can then import into other platforms.
Common mistakes that delay cancellation
Cancelling Bikemap is straightforward if you follow the correct steps for your purchase channel. However, several common errors can delay or fail your cancellation. Being aware of these pitfalls will protect your account and ensure your charges stop immediately.
Cancelling within the app instead of through account settings
Many users mistakenly attempt to cancel their subscription by navigating through the Bikemap app itself. The app does not contain a cancellation function. If you purchased through Apple App Store or Google Play, you must cancel through those platforms' subscription management systems, not through the Bikemap app. Cancelling through the app settings will not stop your recurring charges. Always access your subscription management through Settings (iOS) or the Google Play Store app (Android), or through your account dashboard on bikemap.net.
Forgetting to screenshot your cancellation confirmation
Once you confirm cancellation, a confirmation message or email appears. This is your proof of cancellation. Many users fail to save this confirmation, which creates problems if Bikemap continues charging them or if they need to file a refund claim with CASE. Before leaving the cancellation screen, take a screenshot or forward the confirmation email to yourself. Store these files in a folder labelled "Subscriptions" or "Receipts" so you can locate them quickly if needed.
Cancelling only your payment method
Removing your credit card from Bikemap's website does not cancel your subscription; it simply prevents payment. If you delete your payment method without cancelling the subscription, Bikemap will show your subscription as "payment failed" and may attempt to re-charge when you update your payment details. Always cancel the subscription itself through the correct channel, then remove your payment method if you wish.
Assuming cancellation is automatic after uninstalling the app
Uninstalling the Bikemap app from your device does not cancel your subscription. Many users believe that deleting the app stops the recurring charge, but subscriptions are tied to your account and payment method, not to the app installation. You must explicitly cancel the subscription through your account settings or the app store where you purchased it.
Bikemap pricing and plan comparison
Understanding what you're cancelling helps you confirm whether Premium is worth retaining or whether your decision to cancel is sound.
| Plan | Price (SGD) | Key features | Refund eligible? |
|---|---|---|---|
| Free | SGD 0 | Online route planning, basic navigation, community routes | N/A |
| Premium monthly | SGD 6-8 (approx.) | Offline maps, turn-by-turn navigation, route import, advanced filters | Yes, within 14 days |
| Premium annual | SGD 50-60 (approx.) | All Premium features, best value, auto-renewal | Yes, within 14 days |
If you're cancelling a monthly subscription after using it for only a few days, you have a strong refund claim within 14 days, particularly for Bikemap website purchases. If you're cancelling an annual subscription within 14 days of purchase, you are equally entitled to a refund. Yafee recommends checking your purchase date against today's date to confirm you're within the refund window before contacting support.
Steps to take after you cancel
Cancellation is not instantaneous; several actions after cancellation ensure your process is complete and your money is protected.
Verify the cancellation confirmation
Immediately after cancelling, verify that you received a confirmation email or message from Bikemap, Apple, or Google (depending on your purchase channel). Check your email inbox and spam folder. The confirmation should state the date your access ends and confirm that you will not be charged again. If you did not receive a confirmation within 15 minutes, contact support to confirm your cancellation was successful.
Monitor your next billing cycle
After you cancel, monitor your bank or credit card statement for your next billing cycle. Charges should not appear after your cancellation date. Most subscriptions cease at the end of the current billing cycle, so if you cancelled mid-cycle, you will have access until that cycle ends. If you see a charge after your cancellation confirmation date, contact the platform (Bikemap, Apple, or Google) and request a refund immediately, citing your cancellation confirmation as evidence.
Request a refund if you were charged after cancellation
If Bikemap or the app store charged you after your confirmed cancellation date, contact the relevant support team within 30 days of the charge and request a refund. Provide your cancellation confirmation, your billing statement showing the unwanted charge, and a clear explanation. If the platform refuses, escalate to CASE within 60 days of the charge with all documentation.
Check for related subscriptions
Some users subscribe to Bikemap through multiple channels by accident (website and app, for example). Before considering your cancellation complete, verify that you do not have duplicate subscriptions. Check your Apple subscriptions, Google Play subscriptions, and your Bikemap account settings to confirm only one subscription (or none) remains active. Cancel any duplicate subscriptions immediately.
How yafee can help you stay on top of your subscriptions
Managing and cancelling subscriptions can be complex, especially when payment methods and purchase channels differ. Yafee specialises in helping consumers navigate subscription cancellations across multiple platforms and has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their consumer rights under Singapore law.
If you encounter resistance from Bikemap or if the platform refuses to honour your cancellation or refund request, Yafee can guide you through the formal complaint process with CASE and help you draft evidence-backed correspondence. Yafee's contract law specialists understand Singapore's consumer protection framework and can advise you on whether Bikemap's conduct violates fair trading standards. Visit yafee.com to learn more about how Yafee supports consumers in Singapore across all subscription services and platforms.
Bikemap contact details and cancellation address
If you need to contact Bikemap directly to dispute a charge or escalate a cancellation issue, use the following official contact address. This is the legally registered business address listed in Bikemap's company imprint and data protection policies.
Bikemap GmbH
Postgasse 8b
1010 Vienna
Austria
For online contact, email Bikemap support through the support form on bikemap.net or contact [email protected] if that address is provided. In your correspondence, include your account email address, order or transaction number, cancellation confirmation (if you have one), and a clear description of the issue. Request a response within 14 days.
If Bikemap does not respond or refuses your refund or cancellation request, lodge a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0315. CASE is a statutory body that mediates consumer complaints at no cost to you and can compel traders to comply with consumer protection law. Yafee recommends preparing a timeline of your cancellation attempts, saving all emails and screenshots, and submitting these with your CASE complaint for the strongest possible outcome.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Bikemap?
Join over 30,000 users who already trust us.