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Cancel Arccos: The Right Way to Protect Your Rights
How to cancel Arccos golf and protect your subscription rights in singapore
What Arccos is and why you might want to cancel
Arccos is a golf performance tracking system that transforms your clubs into data-collection instruments. The service uses smart sensors attached to your clubs, paired with a mobile app, to capture detailed shot-by-shot analytics, strokes-gained insights, and GPS rangefinder features designed to help you improve your game. You access Arccos through a subscription model, which means recurring charges appear on your statement monthly or annually. If the service no longer fits your needs, your budget, or your golf routine, you deserve a straightforward cancellation process.
This guide walks you through every step of cancelling Arccos in Singapore, explains what happens to your data and access, clarifies your refund rights, and arms you with the consumer protections that apply to you under Singapore law. At Yafee, we specialise in helping subscribers navigate these cancellations with confidence and legal backing.
How Arccos is delivered to you
Arccos operates on two fronts. First, there is the hardware: smart sensors (typically sold as a 14-sensor bundle for approximately SGD 552) that you purchase once and attach to your clubs. Second, there is the subscription, which grants you ongoing access to the app, analytics features, and strokes-gained tracking.
Think of it this way: the sensors are a one-time purchase, but the insights they generate require an active subscription. Without that subscription, your sensors become passive devices with limited functionality.
Why cancellation matters
Many golfers find themselves subscribed to services they no longer use. Arccos subscriptions renew automatically, which means charges recur year after year unless you actively stop them. The sooner you cancel, the sooner you stop paying for features you are not using. Recurring charges compound quickly, and recovering overpaid amounts requires effort and documentation.
Your consumer rights in singapore and what they mean for you
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) is your safety net when it comes to subscriptions and recurring charges.
What the CPFTA requires of Arccos
Under the CPFTA, Arccos must clearly disclose all recurring fees before you commit to a subscription. The company must also provide you with a simple, accessible way to cancel without jumping through hoops, paying additional fees, or enduring confusing processes. The law explicitly protects you from "subscription traps" where companies bury renewal fees or make cancellation deliberately difficult.
This legal protection means you are never trapped. If Arccos violates these rules, you have grounds to escalate your complaint to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
Your legal position
You have the right to cancel any subscription at any time under the CPFTA. You cannot be charged penalty fees for cancellation. If Arccos charges you after you have submitted a valid cancellation request, you can demand a refund and file a formal complaint with CASE. Yafee recommends keeping written records of every cancellation request, email, and chat transcript as evidence of your attempt to terminate the service.
When to invoke your consumer rights
If Arccos refuses to cancel your subscription, delays your cancellation without cause, continues to charge you after you have requested termination, or does not honour the CPFTA's transparency rules, file a complaint with CASE. You can contact CASE online at case.org.sg or by telephone at 6100 0820. Document everything in writing. Yafee has helped thousands of consumers escalate these disputes successfully by maintaining a clear paper trail.
How to cancel Arccos: step-by-step methods
You have three primary paths to cancel Arccos, depending on how you subscribed and your preferred communication method.
Method 1: cancel via the Arccos web dashboard (recommended)
This is the official, quickest route to terminate your subscription. You retain control, receive immediate confirmation, and create a digital record of your cancellation.
- Visit arccosgolf.com and log into your account using your email and password.
- If you have forgotten your password, click "Forgot password" and reset it before proceeding.
- Navigate to your account settings or subscription management page.
- This is typically found in the top-right menu under "Account" or "Profile".
- Locate the subscription details section and select "Cancel subscription" or "Manage subscription".
- You will see your renewal date, current payment method, and billing cycle.
- Click "Cancel subscription" and follow the on-screen prompts to confirm.
- Arccos may offer a discount or alternative plan; decline these if you wish to cancel completely.
- You will receive a confirmation message on screen and via email.
- Download or screenshot this confirmation as proof of cancellation.
- Verify that no further charges appear on your next billing date.
- Check your credit card or bank statement 1-2 days after the scheduled renewal date.
Method 2: cancel via email (with documented proof)
If you cannot access the web dashboard or prefer written documentation, email Arccos directly. This method creates a traceable record of your cancellation request.
- Compose an email to Arccos's customer support team.
- Use the email address found on arccosgolf.com under "Contact Us" or "Support".
- Include your full name, email address, account number, and the date you wish to cancel.
- Example: "I request cancellation of my Arccos subscription (Account: xxx) effective immediately."
- Request written confirmation of your cancellation.
- State: "Please confirm this cancellation in writing and provide the date on which my subscription will terminate."
- Send the email using a method that provides read receipts (Gmail, Outlook, or your email provider's read receipt feature).
- This proves Arccos received your cancellation request.
- Wait for a confirmation email from Arccos within 3-5 business days.
- If you do not receive confirmation, escalate by sending a second email and copying CASE at case.org.sg.
- Monitor your bank statement or credit card for charges after your stated cancellation date.
- If charges continue, contact your bank immediately and dispute the transaction.
Method 3: cancel via your app store account (if you subscribed through apple or google)
If you purchased your Arccos subscription through the Apple App Store or Google Play Store, you must cancel through that platform, not directly with Arccos.
- For Apple users: open the App Store, tap your account icon, select "Subscriptions", and find Arccos.
- Tap "Cancel Subscription" and confirm the cancellation.
- For Android users: open Google Play, tap your profile icon, select "Payments and subscriptions", then "Subscriptions", and find Arccos.
- Tap "Cancel subscription" and confirm.
- You will receive a cancellation confirmation from your app store immediately.
- Save this confirmation for your records.
- Notify Arccos directly via email that you have cancelled through your app store.
- This prevents duplicate billing or confusion about your account status.
Pricing and subscription plans
Understanding Arccos's cost structure helps you calculate how much you stand to save by cancelling.
| Plan type | Duration | Cost (SGD) | Renewal frequency | Hardware included |
|---|---|---|---|---|
| Annual subscription | 12 months | SGD 99-119 | Auto-renews yearly | No (sensors sold separately) |
| Monthly subscription | 1 month | SGD 12-15 | Auto-renews monthly | No |
| Smart sensors bundle | One-time | SGD 450-552 | No renewal | Yes (14 sensors) |
| Caddie (premium tier) | 12 months | SGD 179-199 | Auto-renews yearly | No |
If you cancel your annual subscription before the renewal date, you forgo the remaining months but halt future charges. Yafee advises checking your current plan type in your account settings to determine exactly when your next renewal occurs.
What happens after you cancel
Cancellation does not happen in a vacuum. Understanding the consequences helps you prepare and avoid surprises.
Access and data after cancellation
Once your cancellation becomes effective, your access to the Arccos app and analytics dashboard ceases. Your smart sensors remain in your possession but revert to offline mode; they will no longer transmit data or sync with the app. Your historical shot data, scorecards, and performance metrics are typically retained by Arccos for a limited period (usually 12 months), but you cannot view or download them without an active subscription.
If you wish to preserve your data, request a data export from Arccos before cancelling. Email their support team and ask for a downloadable copy of your account data in CSV or PDF format. Yafee recommends doing this at least 7 days before your cancellation date to ensure the request is processed.
Your subscription status and future re-subscription
After cancellation, your account is marked as inactive. You can reactivate your subscription at any time by logging in and renewing, but you will be charged at the current advertised rate, not a historical rate. Any promotional pricing or discounts you previously received may not apply to a new subscription.
Refund eligibility after cancellation
Singapore's Consumer Protection (Fair Trading) Act does not mandate automatic refunds for cancelled subscriptions unless Arccos is in breach of its legal obligations (for example, failing to disclose renewal fees or making cancellation unreasonably difficult). However, if you cancel within 14 days of your initial purchase (for first-time subscribers), you may be entitled to a refund under general consumer law principles.
If Arccos charged you after your cancellation date or continued billing despite your cancellation request, you are entitled to dispute and recover those charges. Contact your bank immediately and initiate a chargeback, citing the unauthorized charges. Simultaneously, lodge a formal complaint with CASE at case.org.sg.
Timeline: when your cancellation becomes effective
The timing of your cancellation depends on the method and Arccos's processing speed.
| Cancellation method | Processing time | When charges stop | When access ends |
|---|---|---|---|
| Web dashboard | Immediate | At next renewal date | Immediately or at renewal |
| Email to support | 3-5 business days | At next renewal date (after confirmation) | At next renewal date |
| App store cancellation | Immediate (app store), 1-2 days (Arccos) | At next renewal date | Immediately (app store) or at renewal |
| Chargeback via bank | 10-15 business days | Pending investigation | Pending investigation |
Important: cancelling your subscription typically does not refund charges already made. If you cancel on 15 January and your renewal is 20 January, you will not be charged on 20 January, but you will not recover fees paid before 15 January. Plan your cancellation date strategically to maximise value.
Common mistakes to avoid when cancelling
Cancelling a subscription should be straightforward, but small errors can trap you in a loop of unwanted charges. Here are the pitfalls Yafee sees most often.
Mistake 1: assuming you cancelled when you only paused
Many subscription services offer a "pause" or "suspend" option instead of true cancellation. Pausing your Arccos subscription halts access temporarily but keeps the account active and may schedule automatic reactivation after a set period (for example, 3 months). When that period expires, charges resume without warning. Always select "cancel" or "terminate", not "pause" or "suspend".
Mistake 2: not checking your bank statement after cancellation
The strongest evidence of a problem is a charge appearing after your cancellation date. If Arccos continues billing you post-cancellation, you need proof. Check your statement 1-2 days after your expected renewal date. If an unexpected charge appears, photograph or screenshot it immediately and retain the documentation. This evidence is essential when filing a CASE complaint or disputing the charge with your bank.
Mistake 3: cancelling via phone without written confirmation
Verbal cancellation requests are difficult to prove. If you speak to a customer service representative by phone and request cancellation, follow up immediately with an email summarising the conversation, the date, the representative's name (if provided), and your cancellation request. Ask them to confirm receipt. This paper trail protects you if the company later claims your cancellation never happened.
Mistake 4: losing access to your email account
Your Arccos account is tied to your email address. If that email is deactivated or becomes inaccessible, you cannot log in to manage your subscription. Before cancelling, ensure you retain access to the email address linked to your account. If you have changed email addresses, update your Arccos account details first, then cancel.
Mistake 5: deleting the app without cancelling the subscription
Uninstalling the Arccos app from your phone does not cancel your subscription. The app is simply a gateway to your account; the subscription exists on Arccos's servers independently. You must cancel through the methods outlined above. Deleting the app alone leaves your subscription active and charges continue.
Refund rights and how to recover overpaid amounts
Your refund entitlements depend on the circumstances of your cancellation and Arccos's conduct.
When you are entitled to a refund
You are entitled to a refund if Arccos charged you after you submitted a valid cancellation request, or if the company failed to disclose renewal terms clearly before you subscribed. Under the Consumer Protection (Fair Trading) Act, Arccos cannot charge you if you explicitly requested cancellation. Any post-cancellation charges are unauthorised and must be refunded in full.
You are also entitled to a refund if you cancel within 14 days of your initial purchase and have not used a substantial portion of the service. This is a cooling-off period designed to protect new subscribers who change their minds quickly.
How to request a refund
Contact Arccos directly in writing and request a refund. Include your account details, the charge date, the charge amount, and the reason for the refund request (for example, "Charged after cancellation on 12 January"). Give Arccos 14 days to respond. If they refuse or do not reply, escalate to CASE.
Alternatively, if Arccos refuses to refund you, contact your bank or credit card issuer and initiate a chargeback. Provide your bank with evidence of your cancellation request, the post-cancellation charge, and Arccos's refusal to refund. Your bank will investigate and may reverse the charge in your favour.
Filing a formal complaint with CASE
If Arccos refuses to refund overpaid amounts or denies that you cancelled, file a formal complaint with the Consumers Association of Singapore (CASE). You can lodge a complaint online at case.org.sg, by phone at 6100 0820, or in person at their office in Singapore. CASE will mediate between you and Arccos and pursue recovery of your refund. This process is free and does not require legal representation. Yafee has seen CASE successfully recover refunds for thousands of consumers in similar disputes.
How to protect yourself: a practical checklist
Use this checklist to ensure your cancellation is executed correctly and documented thoroughly.
- Confirm your current subscription plan type and renewal date by logging into your account.
- Export or download your Arccos account data (shot history, scorecards, analytics) if you wish to preserve this information.
- Choose your cancellation method (web dashboard recommended) and complete the cancellation.
- Take a screenshot or photograph of your cancellation confirmation page.
- If you cancelled via email, retain the confirmation email from Arccos.
- Write down the cancellation date, time, and method in a document or your phone calendar for future reference.
- Check your bank statement or credit card 1-2 days after your expected renewal date to verify that no charge appears.
- If an unexpected charge appears, dispute it with your bank immediately and file a complaint with CASE simultaneously.
- Keep all correspondence with Arccos (emails, chat transcripts, confirmation messages) for at least 12 months.
Comparing Arccos to alternative golf tracking services
Before you cancel, you may want to compare Arccos to other golf performance platforms available in Singapore. Understanding your alternatives helps you make an informed decision about whether to cancel or downgrade.
| Service | Annual cost (SGD) | Hardware required | Key features | Cancellation difficulty |
|---|---|---|---|---|
| Arccos | SGD 99-199 | Smart sensors (SGD 450-552) | Shot tracking, strokes-gained, GPS | Low (web dashboard) |
| Golfshot | SGD 70-120 | None (phone-based) | Course maps, scorecard, handicap | Low |
| 18Birdies | Free-SGD 80 | None (phone-based) | Live scoring, handicap, course data | Low |
| Garmin Approach (via smartwatch) | SGD 150-300 (device) + app | Garmin golf smartwatch | Course mapping, stat tracking, wearable | Medium (device-dependent) |
| Golf Pad | SGD 30-80 | None (phone-based) | Scorecards, statistics, handicap | Low |
If you are cancelling Arccos because of cost, alternatives like Golfshot, 18Birdies, or Golf Pad offer similar scorecard and handicap tracking at lower subscription costs. If you value detailed shot-by-shot analytics and strokes-gained data, Arccos is one of the few services offering this level of insight, so the decision to cancel may depend on whether the cost justifies the benefit to your game.
After cancellation: what to do next
Cancelling is not the end of the process. Several follow-up actions ensure your account is fully terminated and your financial interests are protected.
Verify that charges have stopped
Monitor your bank statement or credit card for 30 days after your cancellation date. If you see an Arccos charge appear, contact your bank immediately and initiate a chargeback dispute. Your bank will ask for evidence of your cancellation request; provide screenshots, emails, or confirmation messages from Arccos. The bank will investigate and typically rule in your favour within 10-15 business days.
Request deletion of your account (optional)
Once your subscription is cancelled, you may request that Arccos delete your personal data and account. Under Singapore's Personal Data Protection Act (PDPA), you have the right to request deletion of your personal information. Email Arccos and ask them to permanently delete your account, including your name, email, phone number, and all associated data. Arccos must comply within 30 days or explain why deletion is not possible. This step is optional but recommended if you do not plan to use Arccos again and prefer not to have your data retained on their servers.
Monitor your email for re-engagement campaigns
After cancellation, Arccos may send promotional emails offering discounts or incentives to reactivate your subscription. Do not assume these are mistakes; they are standard marketing tactics. If you do not wish to receive these emails, click the "unsubscribe" link at the bottom of the email, or contact Arccos and request removal from their marketing list.
Your next step: get expert guidance from yafee
Cancelling Arccos is straightforward when you follow the correct procedure and understand your legal rights. Yafee specialises in helping Singapore consumers navigate subscription cancellations, dispute unauthorized charges, and recover refunds when companies breach consumer law. If you encounter resistance from Arccos, experience post-cancellation charges, or need help filing a complaint with CASE, Yafee's contract-law team is here to guide you through every step.
Visit Yafee.com today to review your subscription documents, understand your consumer rights under the CPFTA, and get personalised advice on your specific situation. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover overpaid fees. You do not have to handle this alone.
Arccos contact details and cancellation address
Use these official contact methods to reach Arccos for cancellation, refund requests, or account inquiries.
| Contact method | Details | Best for |
|---|---|---|
| Website support | arccosgolf.com/support | General inquiries, ticketed requests |
| Email support | [email protected] | Cancellation requests, refund disputes |
| Phone support | Contact via website (US-based, may have international rates) | Urgent cancellation issues |
| Mailing address (warranty/returns) | Arccos Golf, 8951 W. Olympic Boulevard, Beverly Hills, CA 90211, USA | Formal written cancellation, disputes |
For Singapore-based consumers, all cancellation requests are processed through the email or web dashboard methods listed above. Arccos does not currently maintain a Singapore office, so web and email channels are fastest. If you are filing a formal complaint or escalating a dispute, contact CASE directly at case.org.sg or 6100 0820; CASE will liaise with Arccos on your behalf as a consumer advocate.
Your subscription is yours to control. You entered into an agreement with Arccos voluntarily, and you can exit that agreement with equal ease by following the steps outlined above. Yafee is committed to ensuring that every consumer in Singapore understands and exercises their right to cancel without penalty, delay, or confusion. Take action today, document your cancellation, and protect your consumer rights.
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