Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Wirex, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Wirex in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Wirex
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Wirex subscription with zero hassle
1
Fill in the form
Give us your details and those of your Wirex subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Wirex. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Wirex refuses your cancellation.
Frequently asked questions
Cancel Wirex: The Right Way to Reclaim Your Funds
How to cancel Wirex and withdraw your funds safely in singapore
Understanding Wirex and your cancellation options
Wirex is a Singapore-registered digital wallet and payments platform that allows you to hold multiple currencies, exchange between cryptocurrency and fiat money, and spend via Visa or Mastercard cards. The company operates from 36 Robinson Road, #02-106, City House, Singapore 068877, and operates under Singapore's e-money and digital payment regulatory framework overseen by the Monetary Authority of Singapore (MAS).
You may want to cancel Wirex for several reasons: subscription costs no longer align with your needs, you prefer a different multi-currency provider, you wish to consolidate your digital assets elsewhere, or you simply want to streamline your payment methods. Whatever your reason, Yafee is here to guide you through the cancellation process step by step so you retain full control of your funds and avoid unexpected charges.
When cancellation makes financial sense
Cancel Wirex if you no longer use the card actively, if your X-tras subscription plan (the premium tier offering cashback and rewards) no longer delivers value, or if pending transactions are complete and your balance is clear. You should also cancel if you have found a platform that better suits your trading frequency, exchange rates, or fee structure.
Before you proceed, ask yourself three critical questions. First: Am I using the Wirex card or platform regularly, or has activity stalled over the past 30 days? Second: Does the subscription fee (if enrolled in X-tras) justify the rewards and benefits I actually receive? Third: Do I have any pending transactions, held balances, or linked investments that need to settle before I close the account?
Yafee recommends answering these questions honestly because cancelling at the right time prevents frustration and ensures you do not accidentally trap funds in a closed account.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act grants you the right to fair treatment when using digital payment services. If Wirex fails to deliver promised services, charges fees not disclosed in the terms, or breaches its contractual obligations to you, you have the legal right to lodge a complaint with the Monetary Authority of Singapore (MAS) or escalate to the Consumers Association of Singapore (CASE).
Your legal position is this: You are a consumer using a regulated financial service. Wirex must honour its published terms, process your cancellation request within a reasonable timeframe (typically 5 to 10 business days), and return any balance or refundable deposits to your nominated bank account. If Wirex obstructs this process or ignores your written request, CASE and MAS are your formal escalation channels.
Additionally, if you subscribed to Wirex X-tras through Apple App Store or Google Play, those platforms have their own refund policies independent of Wirex. Apple and Google typically allow you to request a refund within 14 days of purchase if the service did not meet expectations.
Cancelling your Wirex subscription via app stores
If you subscribed to Wirex X-tras through your device's app store, you must cancel directly through that platform because the app store (not Wirex) controls your subscription billing.
Cancel Wirex on iPhone using apple settings
Apple processes your subscription payment and controls renewal. Deleting the Wirex app will not stop future charges, so you must cancel through your account settings.
- Open the Settings app on your iPhone
- Tap your name at the top of the screen
- Select Subscriptions
- Find and tap Wirex X-tras in your active subscriptions list
- Tap Cancel Subscription at the bottom of the screen
- Choose a cancellation reason (optional) and confirm your choice
- Apple will show you the date your access ends (usually immediately or at the next billing cycle)
- Take a screenshot of the cancellation confirmation for your records
- Wait 24 hours, then return to Subscriptions to verify Wirex X-tras no longer appears in your active list
Cancel Wirex on android via google play
Google Play manages your subscription billing on Android devices. You must cancel through the Google Play app or web interface to prevent future charges.
- Open the Google Play app on your Android device
- Tap your profile icon in the top right corner
- Select Payments and Subscriptions
- Tap Subscriptions
- Find Wirex X-tras and select it
- Tap Cancel Subscription (you may be asked to choose a reason)
- Confirm your cancellation - Google will display when your access ends
- Save a screenshot of the cancellation confirmation
- Check back after 24 hours to confirm Wirex X-tras is no longer listed in your active subscriptions
Closing your complete Wirex account
Cancelling your X-tras subscription does not delete your Wirex account. If you want to fully remove your account and all associated data, you must submit a formal account deletion request.
How to request full account deletion
Complete account closure is your right under data protection principles. Wirex must process your deletion request within 30 days under Singapore's Personal Data Protection Act (PDPA).
- Log into your Wirex account via the app or web dashboard
- Navigate to Settings or Account Settings
- Look for Delete Account, Close Account, or similar options (exact wording varies by app version)
- Select the deletion option and follow the prompts
- If no in-app option exists, contact Wirex support via the Help Centre and request account deletion in writing
- Wirex will ask you to confirm your identity (expect to provide your email and password, or verification questions)
- Request written confirmation of the deletion request and note the reference number
- Monitor your email for a confirmation email within 5 business days
- Wait up to 30 days for Wirex to fully delete your account and personal data
Withdraw your balance before account closure
Before you delete your account, you must withdraw any remaining balance. Once your account is deleted, Wirex may not be able to return funds if you later discover a balance.
- Log into Wirex and navigate to your Wallet or Balance section
- Check your total balance across all currencies (crypto and fiat)
- Convert any cryptocurrency to your preferred fiat currency (SGD or your home currency) if you wish
- Select Withdraw or Send to Bank
- Enter your nominated bank account details (ensure these are correct - banks cannot reverse payments to wrong accounts)
- Confirm the withdrawal amount and any associated fees
- Submit the withdrawal request
- Allow 3 to 5 business days for the funds to reach your bank account
- Verify the deposit in your bank before proceeding with account deletion
Refunds and fee recovery after cancellation
Your eligibility for a refund depends on when you cancel and whether you subscribed through an app store or directly via Wirex.
Refunds for app store subscriptions
If you subscribed to Wirex X-tras through Apple App Store or Google Play, you can request a refund for the most recent charge if you cancel within 14 days of the payment date. After 14 days, app stores typically do not issue refunds unless the service was faulty or unavailable.
- Note the exact date Wirex X-tras was charged to your payment method
- Calculate whether 14 days have passed since that charge
- If within 14 days, open the Apple App Store or Google Play and find the Wirex app
- Select Your Purchases or Your Apps and select Wirex
- Find the transaction and tap Report a Problem or Request a Refund
- Choose a reason (service did not work as expected, duplicate charge, etc.)
- Submit your request and wait for Apple or Google to review
- You will receive a decision via email within 5 to 10 business days
Refunds for direct Wirex subscriptions
If you subscribed to Wirex X-tras directly via the Wirex website or app (not through an app store), Wirex's own refund policy applies. Most digital services offer pro-rata refunds for unused portions of a monthly or annual subscription.
- Log into Wirex and locate your subscription or billing history
- Note the date of your most recent X-tras charge
- Contact Wirex support via the Help Centre and request a pro-rata refund
- Provide your account email, transaction ID, and the date you want the cancellation to take effect
- Wirex will calculate any refundable amount based on the unused portion of your subscription
- If approved, the refund will be returned to your original payment method within 10 business days
- If Wirex refuses a reasonable refund claim, escalate to CASE or MAS
Pricing and subscription costs for Wirex
Understanding Wirex's fee structure helps you decide whether cancellation is the right move.
| Service | Cost | Billing Frequency | Key Benefits |
|---|---|---|---|
| Wirex Free Account | Free | N/A | Basic wallet and card, standard cashback |
| Wirex X-tras Subscription | SGD 4.99 to SGD 9.99 (varies by region) | Monthly or annual | Enhanced cashback, priority support, exclusive rewards |
| Card replacement or reissue | SGD 15 to SGD 25 | One-time | Physical card replacement if damaged or lost |
| Wire transfers and international payments | 1% to 2% of transaction value | Per transaction | Cross-border fund movement |
| Cryptocurrency exchange fees | 0.5% to 1.5% of trade value | Per transaction | Buying or selling crypto within Wirex |
| Account deletion or data removal | Free | One-time | Full account closure under PDPA |
If you are on X-tras and do not use the enhanced cashback or priority support features, cancelling saves you SGD 4.99 to SGD 9.99 per month, or SGD 59.88 to SGD 119.88 per year. Use this table to compare your actual benefit receipt against the cost.
What to do after you cancel Wirex
Cancellation is only the start. You have several actions to complete after your subscription ends or your account is deleted.
Verify cancellation has taken effect
Do not assume cancellation is complete just because you received a confirmation message. Verify it actively.
- After 24 hours, log into your Apple, Google, or Wirex account and check your subscriptions list
- Confirm Wirex X-tras is no longer listed or marked as active
- Check your bank or credit card statement for any charges from Wirex in the following month
- If a charge appears after you cancelled, contact your bank immediately and report it as unauthorised if necessary
- Save all screenshots, confirmation emails, and cancellation reference numbers for at least 12 months
Move your funds to an alternative provider
Once you have withdrawn your balance from Wirex, consider where to move your money. Yafee recommends reviewing alternative multi-currency wallets or payment platforms that better suit your needs and fee expectations.
Dispute any erroneous post-cancellation charges
If Wirex charges you after you cancelled, take immediate action. Contact your bank or payment processor and file a dispute or chargeback claim. Include your cancellation confirmation as evidence that you terminated the service before the disputed charge date.
Common mistakes to avoid when cancelling Wirex
Cancellation is straightforward, but small oversights can cause frustration. Here is how to protect yourself.
Mistake 1: deleting the app instead of cancelling the subscription
Removing the Wirex app from your phone does absolutely nothing to stop subscription charges. Your payment method will continue to be billed on your next renewal date. You must cancel through your app store or Wirex account settings specifically.
Mistake 2: forgetting to withdraw your balance before account deletion
If you request account deletion while your Wirex wallet still holds funds, those funds may become difficult or impossible to recover once the account is closed. Withdraw everything first, then delete. Yafee strongly advises this order.
Mistake 3: not keeping cancellation proof
If Wirex charges you after you cancel, you will need written evidence that you terminated the service. Screenshot every confirmation email, cancellation receipt, and reference number. These are your proof if you need to dispute a charge with your bank.
Mistake 4: cancelling subscription but not deleting account
Cancelling your X-tras subscription leaves your Wirex account active. You will still receive marketing emails, app notifications, and your personal data will remain on Wirex's servers. If you want a complete break, delete the entire account.
Mistake 5: converting crypto to fiat without checking exchange rates
If you hold cryptocurrency in Wirex, exchanging it to SGD or another fiat currency incurs a fee (typically 0.5% to 1.5%). Do this strategically - avoid converting during volatile market conditions, and check Wirex's current exchange rate against other platforms before you execute the trade.
Your checklist before final cancellation
Use this checklist to ensure you have completed every step correctly.
| Task | Status | Notes |
|---|---|---|
| Withdraw all balance from Wirex wallet (crypto and fiat) | ☐ Complete | Allow 3-5 business days for bank deposit |
| Verify funds have arrived in your bank account | ☐ Complete | Check your bank statement |
| Cancel X-tras subscription via app store or Wirex account | ☐ Complete | Save confirmation screenshot |
| Request pro-rata refund if eligible (within 14 days) | ☐ Complete | Contact Wirex or app store support |
| Verify after 24 hours that subscription is cancelled | ☐ Complete | Check subscriptions list in settings |
| Request full account deletion if desired | ☐ Complete | Keep deletion reference number |
| File a dispute with your bank if erroneous charges appear | ☐ Complete (if needed) | Provide cancellation proof as evidence |
When to escalate your cancellation to regulators
If Wirex refuses to cancel your account, ignores your deletion request, or continues charging you after you cancelled, you have formal recourse under Singapore law.
Escalation to the monetary authority of singapore (MAS)
If Wirex breaches its regulatory obligations or engages in unfair trading practices, submit a complaint to MAS. You can file this online or in writing. Include your account details, evidence of cancellation requests (emails, screenshots), and copies of any disputed charges.
Escalation to the consumers association of singapore (CASE)
CASE is Singapore's consumer advocacy body. If Wirex fails to respond to your cancellation request or disputes your refund claim unreasonably, CASE can mediate the dispute. Yafee recommends CASE as your first formal escalation because they often resolve complaints faster than direct regulator complaints.
Chargeback claims with your bank
If Wirex continues to bill you after you cancelled and Wirex refuses to issue a refund, contact your bank and file a chargeback (transaction dispute). Provide your cancellation confirmation as proof. Your bank will investigate and may reverse the charge in your favour.
Comparing Wirex to alternative payment platforms
Before you cancel permanently, consider whether an alternative platform better suits your needs.
| Platform | Multi-currency support | Crypto integration | Subscription cost | Best for |
|---|---|---|---|---|
| Wirex | Yes (20+ currencies) | Yes (native) | SGD 4.99 to 9.99/month | Crypto-to-fiat traders |
| Revolut | Yes (30+ currencies) | Yes | Free to SGD 11.99/month | Frequent international spenders |
| Wise (formerly TransferWise) | Yes (40+ currencies) | No | Free (pay-per-transfer fees) | International bank transfers |
| N26 | Yes (limited) | No | Free to EUR 9.99/month | Day-to-day banking |
| Crypto.com | Yes | Yes (native) | Free to USD 400/year | Advanced crypto investors |
| DBS iWealth or OCBC Digital | Limited | No | Free | Singapore-resident banking |
Review this table carefully. If your primary reason for cancelling is cost, platforms like Wise or Revolut's free tier may suit you. If you want better crypto integration, Crypto.com might be your alternative. Yafee's comparison shows that cancellation only makes sense if you have a superior alternative in place.
Wirex's registered address and support contact
If you need to mail a formal cancellation request or file a complaint, use Wirex's official registered address.
Wirex current registered address: 36 Robinson Road, #02-106, City House, Singapore 068877
Previous address (for reference): 3 Temasek Avenue, #17-00, Centennial Tower, Singapore (prior to December 2020)
Contact Wirex support via the Help Centre in your app or at their official website. For formal complaints, send a registered letter to the current address and request written confirmation of receipt.
Final summary: taking control of your digital wallet
Cancelling Wirex is a straightforward process when you follow the correct steps. Withdraw your balance first, cancel your subscription through the right channel (app store or Wirex account), verify the cancellation has taken effect, and delete your account if you want a complete break from the platform.
Remember that under Singapore's Consumer Protection (Fair Trading) Act, you have the right to fair treatment, transparent fees, and timely processing of your cancellation request. If Wirex fails to honour these rights, escalate to CASE or MAS without hesitation.
Yafee has helped thousands of consumers cancel unwanted subscriptions, reclaim their funds, and move to better-suited payment platforms. By following this guide, you now have the knowledge and confidence to cancel Wirex safely, recover any eligible refunds, and avoid common pitfalls that trap users in accounts they no longer want. Visit Yafee.com for additional contract and cancellation guides tailored to your situation, and take control of your digital wallet today.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Wirex?
Join over 30,000 users who already trust us.