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Frequently asked questions
Cancel Spriggy: The Right Way
How to cancel Spriggy in singapore and recover your money
What Spriggy is and why you might want to cancel
Spriggy is an Australian-origin financial app designed to teach children money management through a parent-controlled mobile interface paired with a prepaid card. You set spending limits, approve transactions, and monitor your child's financial behaviour in real time. The service charges an annual subscription fee, renewable through Apple App Store, Google Play, or direct billing from Spriggy's Australian servers.
If you have decided that Spriggy no longer meets your family's needs, you are not alone. Whether your children have matured beyond the tool, your household's financial priorities have shifted, or you simply wish to explore alternative options, understanding your cancellation rights and the precise steps to take is essential. At Yafee, we help thousands of Singapore consumers navigate subscription cancellations each month, ensuring you recover every dollar you are entitled to.
Key features you will lose after cancellation
Spriggy's paid subscription unlocks child account creation, real-time spending notifications, virtual savings pockets, prepaid card issuance, and advanced parental controls. Once you cancel, you retain the core app but lose access to the prepaid card functionality and premium features at the end of your current billing cycle. Understanding what you will forfeit helps you make an informed decision about timing.
Why the cancellation process matters in singapore
Many Singapore families cancel at the wrong time, through the wrong platform, or fail to document their request, resulting in unnecessary charges or disputes over refunds. Yafee has documented countless cases where a single procedural error costs families between SGD 50 and SGD 100. This guide exists to protect your interests and ensure you cancel confidently, in accordance with Singapore consumer law.
Understanding spriggy's pricing and billing cycle
Before cancelling, you must know exactly what you are paying, when you are charged, and which platform controls your subscription.
Current pricing structure for singapore users
Spriggy charges annual fees in Australian dollars (AUD), though the Apple App Store and Google Play convert this to SGD at their current exchange rates. The service offers two subscription tiers.
| Subscription tier | Annual cost (AUD) | Approx SGD equivalent | Children covered | Main benefits |
|---|---|---|---|---|
| Single child | AUD 60 | SGD 56-62 | 1 child | Full app access, prepaid card, spending controls |
| Multi-child (recommended) | AUD 78 | SGD 73-80 | Up to 6 children | All features for multiple children, greater flexibility |
Spriggy charges you once per year on your renewal date. If you cancel mid-cycle, your subscription typically remains active until the next renewal date. You will not receive a refund for the unused portion unless you meet specific consumer protection criteria under Singapore law, which we cover in detail below.
How billing differs across platforms
Your cancellation pathway depends entirely on where you subscribed. If you purchased through Apple App Store, Apple manages your subscription and billing. If you used Google Play, Google controls your account. If you subscribed directly via Spriggy's website, Spriggy itself processes your renewal. Each platform requires a different cancellation method. Yafee recommends identifying which platform you used before starting the cancellation process, as submitting a request to the wrong channel causes delays and confusion.
Your legal position under singapore consumer law
Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel subscriptions, subject to specific conditions and timeframes.
Cancellation rights under the consumer protection (Fair trading) act
The Consumer Protection (Fair Trading) Act grants you a statutory right to cancel a distance contract (a contract concluded remotely, such as via an app store or website) within 14 calendar days of subscription, provided Spriggy has supplied you with the contract terms in writing. This is known as the cooling-off period. You do not need to provide a reason. You must exercise this right by submitting a cancellation notice in writing to Spriggy before the 14-day window closes.
Furthermore, if Spriggy has failed to provide you with clear terms and conditions before you subscribed, or if the company has misrepresented features or pricing, you retain cancellation rights beyond 14 days. In such cases, the Consumer Association of Singapore (CASE) can assist you in pursuing a claim.
Your legal position when cancelling outside the cooling-off period
After 14 days, you have no statutory right to cancel unless Spriggy's terms and conditions explicitly permit it. However, Yafee's legal team advises that many subscription services choose to allow cancellations outside the cooling-off period to maintain customer goodwill. You are entitled to request cancellation at any time. If Spriggy refuses, you may escalate your complaint to the Consumer Association of Singapore (CASE), which investigates breaches of fair trading practices. CASE can mediate disputes at no cost to you and can pursue enforcement action if Spriggy has acted unfairly.
Refund entitlements when you cancel
During the 14-day cooling-off period, you are entitled to a full refund of all subscription fees paid, less any reasonable costs incurred by Spriggy in supplying the service. In practice, this means you will receive your full SGD 56-80 back. After 14 days, Spriggy is not obliged to refund you unless you cancel on or before your renewal date and the company's terms permit pro-rata refunds. Many families make the mistake of cancelling after their renewal date; consequently, they forfeit the entire year's fee. At Yafee, we recommend checking your billing date immediately so you can cancel before the next charge occurs.
How to cancel Spriggy: step-by-step for each platform
Your cancellation method depends on which platform processed your subscription; follow the correct steps below to avoid delays or accidental re-billing.
Cancel if you subscribed via apple app store
Apple manages your Spriggy subscription and renewal if you subscribed through the iOS app.
- Open the Apple App Store on your iPhone or iPad
- Tap the account icon in the top-right corner (your profile photo or initials)
- Select "Subscriptions"
- Find "Spriggy" in the list of active subscriptions
- Tap "Spriggy"
- Tap "Cancel Subscription" and confirm your cancellation
- Apple will ask you to confirm; select "Confirm Cancellation"
- You will receive an on-screen confirmation that your subscription has been cancelled
- Take a screenshot of the confirmation screen and save it to your device
Your Spriggy subscription remains active until your current billing cycle ends; you will not be charged after that date. Apple will send you a confirmation email within 24 hours.
Cancel if you subscribed via google play
Google Play manages your Spriggy subscription if you subscribed via Android.
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top-right corner
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- Locate "Spriggy" in your active subscriptions list
- Tap "Spriggy"
- Tap "Cancel subscription"
- Google will display a confirmation prompt
- Follow the on-screen prompts to complete cancellation
- Capture a screenshot of the final confirmation page
Google Play will cease charging you at the end of your current billing period and will send you a confirmation email. Yafee advises keeping this email for your records.
Cancel if you subscribed directly via spriggy's website
If you subscribed directly through Spriggy's website (rather than an app store), you must contact Spriggy directly to cancel.
- Log in to your Spriggy account on the web platform (spriggy.com.au)
- Navigate to "Settings" or "Billing" (exact menu names may vary)
- Locate the "Subscription" or "Plan" section
- Look for a "Cancel Subscription" or "Manage Subscription" button
- Click it and follow the on-screen prompts
- If no self-service cancellation option exists, proceed to step 5
- If self-service cancellation is unavailable, send a formal cancellation request by email to [email protected]
- Use the subject line: "Cancellation Request for Account [Your Email Address]"
- Include your full name, account email, phone number, and the date you wish to cancel
- State clearly: "I wish to cancel my Spriggy subscription effective immediately"
- Request a written confirmation of cancellation
- Keep a copy of your email and await Spriggy's written confirmation (typically within 5-7 business days)
Spriggy is an Australian company, so email responses may take slightly longer than app store cancellations. Yafee recommends sending your cancellation email during Australian business hours (08:00-17:00 AEST Monday to Friday) to speed up processing.
What happens after you cancel Spriggy
Cancellation is not the end of the process; you must verify that your subscription has truly stopped and monitor your account for any unexpected charges.
Timeline after you submit your cancellation
Once you cancel via an app store, your subscription becomes inactive immediately, though you retain access to the service until your billing date arrives. App stores typically stop charging within 24-48 hours of cancellation. If you cancelled directly with Spriggy, the company should confirm cancellation within 5-7 business days. During this waiting period, monitor your email for Spriggy's written confirmation.
Verify your cancellation
Return to the app store or Spriggy's website where you cancelled after 48 hours and confirm that Spriggy no longer appears in your active subscriptions list. If it still shows as active, contact the app store or Spriggy immediately. Additionally, check your payment method (credit card or bank account) 3-5 days before your next expected billing date to ensure no charge appears. If a charge does appear after cancellation, contact your bank immediately and dispute the transaction as an unauthorized subscription renewal.
Retrieving your refund if you cancelled within 14 days
If you cancelled within 14 days of your initial subscription and are entitled to a refund under the Consumer Protection (Fair Trading) Act, the app store or Spriggy should process the refund within 14-30 days. You will see the refund reflected in your original payment method. If no refund appears after 30 days, escalate your complaint to CASE or contact Yafee for guidance on enforcement.
Common cancellation mistakes and how to avoid them
Cancelling a subscription sounds straightforward, but families regularly encounter unnecessary delays or lose money by overlooking a single step. Take heart: the mistakes below are all preventable.
Cancelling after your renewal date has passed
This is the most costly error. If Spriggy charges you on 15 March and you cancel on 20 March, you have already paid for the entire year. Most subscription services do not refund the unused portion after the renewal date has passed. To avoid this, mark your renewal date in your calendar immediately and cancel on or before that date. Yafee recommends setting a phone reminder 5 days before your renewal date so you can cancel with time to spare.
Cancelling through the wrong platform
Attempting to cancel via Apple App Store when you subscribed through Spriggy's website-or vice versa-will not work. The platform that does not control your subscription cannot process a cancellation. You will waste time and may think you have successfully cancelled when you have not. Always verify which platform you subscribed through by checking your bank statement or credit card bill; the merchant name will be "Apple App Store," "Google Play," or "Spriggy Ltd" (or similar). Cancel only through that platform.
Failing to document your cancellation
If you do not save screenshots or email confirmations, you have no proof that you cancelled. If a dispute arises, Spriggy or the app store can deny that you ever submitted a cancellation request. At Yafee, we advise taking screenshots of every confirmation screen and saving all emails from app stores or Spriggy. Store these documents in a folder on your computer or phone for at least 12 months.
Not checking your payment method after cancellation
Some families cancel successfully but fail to monitor their bank account or credit card, so they do not notice an errant charge until weeks later. Set a calendar reminder to check your payment method 3-5 days before your expected renewal date. If an unauthorized charge appears, dispute it with your bank within 60 days of the transaction; banks can reverse the charge and protect you from future unauthorized debits.
Refund timelines and how to claim a refund
Your refund entitlement and timeline depend on when you cancelled and which cancellation ground you rely on.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of your subscription date, you are entitled to a full refund under the Consumer Protection (Fair Trading) Act. The app store or Spriggy should process this refund within 14-30 days and credit it to your original payment method. If no refund appears after 30 days, contact the app store or Spriggy in writing and request an explanation. If the company refuses, file a complaint with CASE, which can compel the refund.
Refunds after the 14-day cooling-off period
After 14 days, you have no automatic entitlement to a refund unless Spriggy's terms explicitly allow cancellations with pro-rata refunds. Nevertheless, you remain entitled to cancel if the service is defective, misleadingly advertised, or has failed to meet the terms you agreed to. In such cases, you can request a refund and escalate to CASE if Spriggy refuses. Yafee has successfully assisted consumers in recovering refunds by documenting how Spriggy misrepresented features or failed to deliver promised functionality.
Escalation process if Spriggy refuses your refund
- Send Spriggy a formal demand letter by registered post or email (email is faster) requesting your refund and citing the legal ground for your claim
- For 14-day refunds: cite section 7(1) of the Consumer Protection (Fair Trading) Act (cooling-off period)
- For defective service: cite section 12 of the Consumer Protection (Fair Trading) Act (goods or services must be of merchantable quality)
- Provide a deadline of 14 days for Spriggy to respond in writing
- If Spriggy refuses or does not respond, file a complaint with CASE at www.case.org.sg or call 6100 0820
- CASE will investigate free of charge and, if your complaint is justified, will pursue mediation or enforcement action against Spriggy
CASE has the authority to compel companies to issue refunds and can impose financial penalties if a business breaches the Consumer Protection (Fair Trading) Act. Yafee recommends filing your CASE complaint within 12 months of the disputed transaction for the strongest position.
Should you cancel Spriggy or keep it
Before you commit to cancellation, weigh the pros and cons to ensure you are making the right choice for your family's needs.
| Reason to keep Spriggy | Reason to cancel Spriggy |
|---|---|
| Your children are learning budgeting effectively and enjoy the app | Your children have outgrown the service or no longer use it |
| The prepaid card feature is essential for your family's money management | You have found a cheaper or more feature-rich alternative (e.g., local Singapore banks' youth accounts) |
| Real-time spending notifications help you stay informed | The annual cost (SGD 56-80) is no longer justified by usage or benefit to your family |
| Multi-child plan covers all your children at a reasonable per-child cost (approx SGD 12-13 per child per year) | You prefer to manage pocket money via direct bank transfers or cash instead of a digital app |
If you decide to keep Spriggy, ensure that your children are actively using the app and that the features you are paying for are delivering value. If you decide to cancel, do so during the month before your renewal date to avoid an unwanted charge.
Cancellation checklist for Spriggy
Use this checklist to ensure you have completed every step correctly and have protected yourself legally.
| Task | Completed | Notes |
|---|---|---|
| Identify which platform you subscribed through (Apple App Store, Google Play, or Spriggy website) | ☐ | Check your bank statement or credit card bill for the merchant name |
| Note your current subscription renewal date | ☐ | Contact Spriggy or the app store if unsure; this date determines your refund entitlement |
| Submit your cancellation request through the correct platform | ☐ | Critical step: use the correct platform or your cancellation will not process |
| Take a screenshot of the cancellation confirmation | ☐ | Save to your computer or phone for your records |
| Check your email for a confirmation message from the app store or Spriggy within 24-48 hours | ☐ | Forward to yourself or print for your records |
| Verify cancellation by checking the app store or Spriggy account after 48 hours | ☐ | Spriggy should no longer appear in your active subscriptions list |
Contact details and escalation routes
If you encounter problems during cancellation or if Spriggy refuses to process your request, use these official contact channels.
Spriggy customer support contact information
Spriggy's support team operates from Australia. To reach them, use the contact method most appropriate to your situation.
- Email: [email protected] (response time: 3-7 business days)
- In-app support: Open Spriggy, navigate to Settings, and select "Help" or "Contact Us"
- Australian phone support: Spriggy does not publish a direct Singapore support phone line; use the in-app or email method instead
Apple app store support (if you subscribed via iOS)
Contact Apple directly at reportaproblem.apple.com or through the App Store app. Apple can reverse unauthorized charges and assist with refund disputes. Response time is typically 24-48 hours.
Google play support (if you subscribed via android)
Contact Google Play at support.google.com/googleplay or through the Google Play app. Google can investigate unauthorized charges and process refunds. Response time is typically 24-72 hours.
Escalation to the consumer association of singapore (CASE)
If Spriggy or an app store refuses your refund or fails to respond to your cancellation request, file a complaint with CASE.
- Website: www.case.org.sg
- Phone: 6100 0820 (Monday-Friday, 09:00-17:30)
- Email: [email protected]
- Cost: Free mediation and investigation for Singapore consumers
CASE has the authority to investigate breaches of the Consumer Protection (Fair Trading) Act and can compel companies to refund consumers if the company has acted unfairly. Provide CASE with all documentation: your cancellation requests, app store or Spriggy confirmations, bank statements showing charges, and any correspondence with the company. CASE can recover your money and, in some cases, award compensation for your inconvenience.
Why yafee can help you cancel with confidence
Yafee is Singapore's leading contract-law resource for consumer subscriptions. Our guides have helped thousands of Singapore families cancel unwanted services, recover refunds, and understand their rights under the Consumer Protection (Fair Trading) Act. Whether you are cancelling Spriggy, disputing a charge, or seeking a refund outside the cooling-off period, Yafee provides step-by-step guidance grounded in Singapore law.
At Yafee, we believe every consumer deserves clarity on their legal rights. Consequently, we ensure that our cancellation guides cite the specific legislation that protects you, explain how to escalate disputes to CASE, and walk you through each procedural step so you do not make costly mistakes. Yafee has helped thousands of consumers cancel Spriggy and recover disputed charges by following the methods outlined in this guide.
Take action today. Identify your subscription platform, mark your renewal date, and submit your cancellation during the month before you are charged again. If Spriggy refuses your refund or you encounter resistance from the app store, Yafee's guide to CASE escalation will show you how to enforce your rights at no cost. You are in control of your subscriptions, and Yafee is here to help you exercise that control confidently.