Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Moneylion, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Moneylion in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Moneylion
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Moneylion subscription with zero hassle
1
Fill in the form
Give us your details and those of your Moneylion subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Moneylion. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Moneylion refuses your cancellation.
Frequently asked questions
Cancel Moneylion: Your Step-by-Step Guide
How to cancel MoneyLion in singapore: your complete guide to ending payments and protecting your rights
What MoneyLion is and why you might want to cancel
MoneyLion is a United States-based fintech platform that delivers banking, investment, credit-building and short-term cash advance services through a mobile application. The service combines subscription memberships (Credit Builder Plus, WOW Membership) with transactional features such as Instacash cash advances and RoarMoney bank accounts.
If you are based in Singapore, you may have opened a MoneyLion account to access international banking or investment features. However, if the service no longer serves your needs, you encounter unfamiliar cancellation processes, billing in foreign currency (USD), and ambiguous refund policies. Yafee has helped thousands of consumers navigate cancellations across cross-border financial services, and this guide walks you through every step to cancel MoneyLion safely and protect your account.
Core services you may be cancelling
MoneyLion's primary offerings include RoarMoney (a US bank account with Mastercard debit card), Instacash (short-term cash advances), managed investment accounts, and premium memberships. Identifying which service you actually use is essential, because each cancellation method differs and carries separate obligations.
Pricing is denominated in USD. Monthly membership fees range from free (basic tier) to USD 20 or higher per month for premium tiers, while Instacash charges a fee per advance. Yafee recommends you identify all active subscriptions on your account before initiating cancellation, as hidden recurring charges often persist after a primary service closes.
Common reasons to cancel MoneyLion
You may decide to cancel because you have found a superior alternative, no longer require international banking, prefer a local Singapore financial institution, or wish to stop monthly subscription charges. Your reasons are valid, and you hold the right to exit your agreement on your own terms without penalty.
Your consumer rights in singapore and what protection you have
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you when you cancel digital services, even if the provider operates from overseas. Understanding these statutory rights empowers you to act decisively if MoneyLion refuses to process refunds or creates barriers to cancellation.
Statutory cooling-off period and refund entitlements
The CPFTA does not automatically grant a 14-day statutory cooling-off period for all digital financial services. However, MoneyLion's own terms of service may include a limited refund window, typically between 7 and 30 days depending on the product type. If you cancel within that window and have not used the service substantially, you may be entitled to a partial or full refund of your current billing cycle.
Instacash cash advances are explicitly excluded from refund protection because they represent cash products, not subscription services. Credit Builder Plus refunds depend on your payment history. If you have not missed payments or incurred penalty fees, MoneyLion may refund the current month's proportion on a pro-rata basis.
Unfair contract terms and your right to challenge them
Under the CPFTA, MoneyLion cannot use unfair contract terms to lock you into automatic renewals without explicit consent or to conceal cancellation methods. If MoneyLion makes cancellation intentionally difficult, charges a hidden exit fee, or continues billing after you have formally requested cancellation, you can lodge a complaint with the Consumers Association of Singapore (CASE) or file a dispute with your bank or credit card issuer.
Yafee advises you to retain records of every cancellation request you send, the date and time of submission, and any confirmation numbers issued. These records become crucial evidence if you later need to dispute unauthorised charges or prove you cancelled in time.
Your legal position
You are protected under the CPFTA if MoneyLion continues to charge your card after you have submitted a valid cancellation request. If the company fails to honour your cancellation within 14 days, you may file a complaint with CASE without cost, or request a chargeback through your card issuer under the Consumer Protection Code (Card Payment Services). Keep all communication records to support your claim.
Methods to cancel MoneyLion: your options explained
MoneyLion provides multiple cancellation routes, but not all work equally well and some carry the risk of incomplete cancellation, leaving you exposed to surprise charges.
In-app cancellation via MoneyLion mobile application
The primary cancellation method is through the MoneyLion mobile app itself. Open the application, navigate to your account settings, and locate the subscription or membership management section. Select the service you wish to cancel and follow the on-screen prompts to confirm your request. This method is typically the fastest, and you receive immediate confirmation.
However, in-app cancellations sometimes fail to process due to app glitches or server delays. Always take a screenshot of the final confirmation screen showing your cancellation request was successful. If the app crashes during the process, your cancellation may not have been recorded.
Email cancellation to MoneyLion support
You can also email MoneyLion's customer support team directly with a cancellation request. Send a formal email to their support address (found on the MoneyLion website or in your most recent billing email) stating your full name, account email address, and request to cancel all active subscriptions. Request written confirmation of your cancellation in reply.
Email cancellations provide a documented paper trail and are enforceable if MoneyLion later disputes your cancellation date. Nevertheless, email responses often take 5 to 7 business days, and MoneyLion may charge you again in that interim if your next billing cycle occurs before your email is processed.
Payment method removal and card dispute escalation
If MoneyLion continues to charge you after you have submitted a cancellation request, you can instruct your bank or credit card provider to block future transactions from MoneyLion. Inform your issuer that you have requested cancellation and no longer authorise the charges. Your bank can place a restriction on the merchant code or initiate a chargeback on unauthorised transactions.
Yafee recommends this as a secondary step only, because filing a chargeback may trigger account suspension by MoneyLion and restrict your access to any remaining balance in your RoarMoney account. Use this method only if in-app or email cancellation methods have failed.
Step-by-step cancellation process
Follow these precise steps to cancel MoneyLion and document your cancellation for protection against future billing.
Step 1: verify all active subscriptions on your account
- Open the MoneyLion mobile app and log in with your credentials.
- Navigate to Account Settings or Profile menu.
- Select Subscriptions, Membership, or Billing.
- Review all active services and note their next billing dates.
- Identify any services you did not intend to subscribe to or do not use.
Step 2: initiate cancellation through the mobile app
- For each active subscription, select the service and tap "Cancel Subscription" or "Manage Membership".
- MoneyLion may present a retention offer or request feedback on why you are cancelling. You are not obliged to accept retention offers or provide detailed feedback.
- Confirm your cancellation request by tapping the final confirmation button.
- Screenshot the confirmation screen immediately, including the date, time, and confirmation reference number.
- Save the screenshot to your phone or email it to yourself as proof of cancellation.
Step 3: send a formal written cancellation email
- Compose an email to MoneyLion support with the subject line "Request to Cancel All Subscriptions and Terminate Account".
- Include your full name, account email address, phone number, and the date you initiated cancellation in the app.
- State explicitly: "I request cancellation of all active subscriptions effective immediately. Please confirm in writing that my account has been cancelled and no further charges will be applied."
- Attach the screenshot of your in-app cancellation confirmation to the email.
- Send the email from the email address registered with MoneyLion and request a read receipt.
- Save a copy of the email and the read receipt for your records.
Step 4: monitor your bank account for unexpected charges
- Check your bank account or credit card statement daily for the next 7 days after cancellation.
- Look for any charges from MoneyLion, MoneyLion Inc., or related merchant codes (typically shown as "MONEYLION" or "ML").
- Note the exact amount, date, and transaction reference number if an unexpected charge appears.
Step 5: file a chargeback or dispute if charges continue
- If MoneyLion charges you after your cancellation request, contact your bank or credit card issuer immediately.
- Provide your bank with:
- Your screenshot of the in-app cancellation confirmation.
- A copy of your formal cancellation email sent to MoneyLion support.
- Proof of the unauthorised charge (bank statement or card transaction history).
- Any response email from MoneyLion, or evidence that MoneyLion did not reply within 14 days.
- Request that your bank initiate a dispute or chargeback for unauthorised transactions.
- Your bank typically resolves the dispute within 30 to 60 days.
MoneyLion pricing and subscription tiers
Understanding MoneyLion's pricing structure helps you identify which charges appear on your statement and confirms you cancel all relevant services.
| Service or tier | Monthly cost (USD) | Billing cycle | Cancellation difficulty |
|---|---|---|---|
| RoarMoney account (basic) | Free | N/A | Simple; close via app settings |
| Credit Builder Plus | USD 1.99 to USD 9.99 | Monthly | Moderate; may require email confirmation |
| WOW Membership (premium) | USD 19.99 | Monthly | Moderate; auto-renewal requires explicit cancellation |
| Instacash advance | USD 2.99 to USD 20 per advance | Per-use | N/A; no subscription to cancel |
| Investment account management | USD 1.00 to USD 10.00 | Monthly | Simple; integrated in app settings |
Several subscriptions may be active simultaneously on a single account. Yafee strongly recommends cancelling each service separately using the methods outlined above, rather than assuming that closing your main account will terminate all subsidiary subscriptions.
Timeline for refunds and account closure
After you cancel, you should expect specific timelines for refunds and final account status.
Refund processing timeline
MoneyLion processes refunds to your original payment method (usually your debit or credit card) within 5 to 10 business days after your cancellation request is approved. If you cancelled within your refund window (typically 7 to 30 days from the original purchase or billing date), you may be entitled to a pro-rata refund of your current billing cycle.
Refunds for RoarMoney account closure are processed separately from subscription refunds. If you held a balance in your RoarMoney account, MoneyLion will transfer that balance to your linked external bank account after account closure is complete. This transfer may take an additional 3 to 5 business days.
Final billing and account status
You will receive a final billing summary email within 2 to 3 days after cancellation. Review this email to confirm all subscription charges have ceased. Your account will remain accessible for 30 days after cancellation to retrieve transaction history, tax documents, or investment performance records. After 30 days, MoneyLion may permanently close your account and restrict access to archived data.
Instacash cash advances are not refundable because they are disbursed funds, not subscription fees. If you repaid an Instacash advance before cancelling your account, no refund is due. However, if you had an outstanding balance on an advance at the time of cancellation, MoneyLion will continue to invoice you for that debt even after your subscriptions are closed.
What to do after cancellation
You have successfully cancelled MoneyLion, but several follow-up actions protect your finances and confirm closure is complete.
Verify final account status with MoneyLion
Seven days after your cancellation, log back into MoneyLion or check your email for a final account status notification. Confirm that all subscription badges or renewal notices have been removed from your account dashboard. If you still see active subscriptions listed, contact MoneyLion support immediately with your cancellation reference number and request manual closure.
Unlink your payment methods
If your original debit or credit card remains linked to your MoneyLion account for any reason, unlink it now. Remove the card from your account settings to prevent accidental charges if a residual subscription renews. This action takes effect immediately.
Retrieve and archive important documents
Before your account is permanently closed, download any tax documents, investment statements, or transaction history you may need in future. MoneyLion allows a 30-day window to retrieve archived documents after cancellation. After that period, you may lose access to records permanently. Yafee recommends exporting or screenshotting account statements for your personal records.
Monitor your credit profile
MoneyLion reports your RoarMoney and Credit Builder Plus activity to credit bureaus in Singapore and the United States. After cancellation, verify that your credit report no longer lists an active MoneyLion account. Request a credit report from Credit Bureau Singapore (CBS) to confirm your account status is marked as closed.
Common mistakes when cancelling MoneyLion
Cancellation is straightforward when you follow the documented process, but several avoidable errors can delay closure or result in surprise charges.
Mistake 1: assuming app deletion equals cancellation
Deleting the MoneyLion app from your phone does not cancel your subscriptions or close your account. MoneyLion's servers continue to recognise your active subscriptions and will bill your card automatically on your next billing date. You must explicitly cancel each subscription through the in-app menu or email support before uninstalling the app.
Mistake 2: cancelling only your primary membership and forgetting secondary services
Many users subscribe to multiple MoneyLion services simultaneously (for example, WOW Membership plus Credit Builder Plus plus investment management). Cancelling only the main membership leaves secondary services active and generates continued billing. Review your full subscription list in the Subscriptions menu and cancel each service individually.
Mistake 3: not requesting written confirmation of cancellation
If you cancel via the app but do not request written email confirmation, MoneyLion can later dispute your cancellation date or claim they never received your request. Always send a formal cancellation email after in-app cancellation, and keep records of all communications.
Mistake 4: ignoring refund deadlines
MoneyLion's refund window (typically 7 to 30 days from purchase) is finite. If you cancel after this window closes, you forfeit your refund entitlement for that billing cycle. Yafee advises you to cancel within the first 7 days of your billing cycle to maximise refund eligibility.
Mistake 5: filing a chargeback without attempting standard cancellation first
If you file a chargeback with your bank before exhausting in-app and email cancellation methods, MoneyLion may lock your account, restrict access to your RoarMoney balance, and mark you as a disputed user in their system. Use chargeback only as a last resort after 14 days of failed cancellation attempts.
Comparison: MoneyLion versus alternative financial platforms
If you are cancelling MoneyLion because you prefer a different fintech or banking solution, this comparison clarifies your options as a Singapore-based user.
| Platform | Jurisdiction | Subscription fee | Cancellation process | Refund policy |
|---|---|---|---|---|
| Yafee | Singapore-based legal service | Free or per-service | Simple online form or call | Refunds within 14 days as per Singapore law |
| Wise (formerly TransferWise) | United Kingdom (regulated in Singapore) | Free account; fees per transfer | Deactivate via app settings | N/A; pay-as-you-go model |
| DBS Vickers (local Singapore bank) | Singapore | Free to premium (SGD 60+/year) | Close account via bank branch or call | Immediate; no refund window |
| Crypto.com | Singapore (regulated) | Free account; optional premium | Withdraw funds and delete account online | Immediate for withdrawals |
| Saxo Bank Singapore | Singapore | Free investment account; fees per trade | Close via online portal or contact support | Settle outstanding trades; close within 5 business days |
Yafee specialises in helping Singapore-based users transition away from overseas fintech platforms and migrate to regulated local alternatives. If you are cancelling MoneyLion and need guidance on setting up a compliant alternative, Yafee can advise you on Singapore-regulated options that offer equivalent features without cross-border currency or billing complexity.
How to contact MoneyLion customer support
If your cancellation requires escalation or you encounter resistance, you must contact MoneyLion through official channels.
Email support
Send cancellation requests and disputes to MoneyLion's customer support email address (typically found in your account settings under "Contact Us"). Include your full name, registered email address, and account number. Expect a response within 5 to 7 business days.
In-app support chat
Open the MoneyLion app, navigate to Help or Support, and initiate a live chat with a support representative. Real-time chat may resolve cancellation issues faster than email, but always follow up with a formal email confirmation to create a written record.
Mailing address
MoneyLion, Inc., 60 East 42nd Street, Suite 2200, New York, NY 10165, United States.
Send formal cancellation letters via registered post to this address if email and in-app channels fail. Include a copy of your cancellation request and all prior communications. Registered post creates an undisputable proof-of-delivery timestamp.
Escalation to singapore consumer authorities
If MoneyLion refuses to cancel your account, continues charging after your cancellation request, or denies a legitimate refund, you can escalate your complaint to Singapore's official consumer protection body.
Filing a complaint with CASE (Consumers association of singapore)
Contact CASE at Tel: 6100 0315 or visit www.case.org.sg to lodge a formal complaint. CASE will mediate between you and MoneyLion at no cost. Provide CASE with all evidence: screenshots of cancellation requests, copies of emails, bank statements showing unauthorised charges, and communication records. CASE typically resolves complaints within 30 to 60 days.
Disputing charges through your bank
If CASE mediation is slow or unsuccessful, file a dispute or chargeback with your Singapore bank or credit card issuer. Your issuer will investigate the charge and reverse it if MoneyLion cannot prove you authorised the transaction after your stated cancellation date. This process takes 30 to 60 days but is enforceable under Singapore's Consumer Protection Code.
Key checklist for successful cancellation
Use this checklist to confirm you have completed every necessary step before considering your MoneyLion account fully closed.
- Reviewed all active subscriptions in your account (Credit Builder Plus, WOW Membership, investment management, etc.).
- Initiated cancellation for each service individually via the mobile app.
- Took a screenshot of the final in-app cancellation confirmation, including reference number and date.
- Sent a formal cancellation email to MoneyLion support with all required details and attachments.
- Retained copies of all cancellation emails and confirmation numbers.
- Monitored your bank account for 7 days to confirm no further charges appear.
- Received and reviewed MoneyLion's final billing summary email.
- Unlinked your original payment card from your MoneyLion account.
- Downloaded and archived any tax documents, statements, or transaction history before account closure.
- Verified your credit report with CBS to confirm the MoneyLion account is marked as closed.
- Documented all communications for potential future disputes.
Final summary and next steps
Cancelling MoneyLion is a straightforward process when you follow a structured approach and document every step. You hold legal rights under Singapore's Consumer Protection (Fair Trading) Act, and MoneyLion must honour your cancellation request within 14 days and cease billing immediately. If the company fails to comply, the Consumers Association of Singapore and your bank provide enforceable escalation routes.
Yafee has helped thousands of consumers cancel overseas fintech subscriptions and recover unauthorised charges through structured documentation and legal escalation. Your cancellation is enforceable, and you are entitled to a refund if you cancelled within your service's refund window and did not use the service substantially. Keep all records, send written confirmation requests, and monitor your account for 30 days after cancellation to ensure finality. If MoneyLion continues to charge after your cancellation request, escalate to CASE or your bank without delay.
For further guidance on cancelling other digital services, managing cross-border subscriptions, or understanding your consumer rights under Singapore law, Yafee (yafee.com) provides free tools and legal resources tailored to Singapore residents. Visit Yafee today to access templates, checklists, and expert advice designed to simplify cancellation and protect your financial interests.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Moneylion?
Join over 30,000 users who already trust us.