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Frequently asked questions
Cancel Investing.Com: The Right Way
How to cancel Investing.Com and reclaim your financial data in singapore
What is Investing.Com and why you might cancel
Investing.Com is a global financial platform delivering real-time market data, news, interactive charts, and portfolio management tools across stocks, currencies, commodities, and indices. The service operates through both free and paid subscription tiers, with Pro and Pro+ memberships offering premium features, ad-free browsing, and advanced analytics tools.
You may use Investing.Com to track your investments, monitor market movements, or access specialist research. However, if the paid features do not align with your needs, you have switched to another platform, or you want to reduce your subscription costs, cancelling your subscription is straightforward once you identify your billing source. At Yafee, we help thousands of Singapore users navigate digital subscription cancellations with confidence and clarity.
When to cancel your Investing.Com subscription
Cancel your Investing.Com subscription if you no longer use the premium tools, prefer a competing platform, or want to lower your digital expenses. If you signed up for a free trial and found it does not meet your expectations, cancel before the trial ends to avoid automatic charges. Many Singapore users discover that the free version of Investing.Com covers their basic market-tracking needs, making paid tiers unnecessary.
The cost of keeping your subscription active
Investing.Com's Pro plan costs between SGD 22 to SGD 24.90 per month, depending on your billing cycle, while Pro+ ranges from SGD 55.98 to SGD 58.90 monthly. Annual plans cost SGD 269 to SGD 294.98 for Pro and SGD 669.98 to SGD 700 for Pro+. Over 12 months, an unused subscription can cost you hundreds of dollars in unnecessary fees.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you when cancelling digital subscriptions and ensures businesses deal with you fairly and transparently.
Key protections for subscription services under the CPFTA
Under the Consumer Protection (Fair Trading) Act, Investing.Com must provide clear information about subscription costs, billing frequency, and cancellation terms before you purchase or renew. The platform cannot impose unfair contract terms that heavily favour the company at your expense. If Investing.Com charges you after you have submitted a valid cancellation request, you have grounds to dispute the charge with your bank or card issuer under chargeback rules.
Additionally, the Personal Data Protection Act (PDPA) gives you the right to request deletion of your personal data once your account closes. Investing.Com must respond to data deletion requests within 30 days of your written request, though you can retain your account without deleting personal information if you prefer to preserve your transaction history.
Your legal position when cancelling
You hold a strong legal position when cancelling a digital subscription in Singapore. Under the CPFTA, Investing.Com must honour your cancellation request within a reasonable timeframe. If the company fails to cancel your account or continues charging after cancellation, you can escalate to the Consumers Association of Singapore (CASE) for free mediation without needing legal representation. Document every communication with Investing.Com before escalating to strengthen your case.
Escalation: reaching the consumer authority
If Investing.Com refuses to cancel your subscription, refuses to process a refund you are entitled to, or continues billing after you have cancelled, contact the Consumers Association of Singapore (CASE) for free mediation and dispute resolution. CASE can pressure the company to resolve disputes without you needing to pursue legal action. Visit CASE's website or call their hotline to lodge a complaint with supporting documentation of your cancellation request and billing evidence.
How to cancel Investing.Com across all platforms
Investing.Com processes subscriptions through three separate channels: the Apple App Store (iOS), Google Play Store (Android), or directly through the Investing.Com website. Your cancellation method depends entirely on where you subscribed, so start by identifying your billing source before proceeding.
Cancel your Investing.Com subscription via the apple app store (iOS)
If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple's subscription settings, not through Investing.Com itself. This is a platform requirement that Apple enforces for all app subscriptions.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select Subscriptions from the menu options.
- Find and tap Investing.Com in your list of active subscriptions.
- Tap Cancel Subscription and confirm your choice when prompted.
- Complete the cancellation at least 24 hours before your next scheduled billing date to prevent charges.
Apple will send you a confirmation email within a few minutes. Your access to the Pro or Pro+ features will end immediately, though you can continue using the free version of Investing.Com until your current billing period expires.
Cancel your Investing.Com subscription via google play store (Android)
If you subscribed through Google Play Store on an Android device, you must cancel through Google's subscription management system, not through Investing.Com directly.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Manage subscriptions from the dropdown menu.
- Find and tap Investing.Com in your active subscriptions list.
- Tap Cancel subscription and follow the prompts to confirm.
- Ensure cancellation is processed at least 24 hours before your next billing cycle.
Google will send you a cancellation confirmation email. Your Pro or Pro+ access will terminate at the end of your current billing period, after which you will revert to the free version.
Cancel your Investing.Com subscription via the website
If you subscribed directly through Investing.Com's website using a credit card or bank account, you must cancel through your account settings on the website.
- Visit Investing.Com and log in to your account with your email and password.
- Navigate to Settings or Account in the main menu (usually found in the top right corner).
- Select Subscriptions or Billing from the account options.
- Locate your active subscription (Pro or Pro+) and tap Cancel Subscription.
- Review the cancellation terms and select Confirm Cancellation.
- Save your cancellation confirmation number for your records.
Investing.Com will send you a confirmation email with your cancellation reference number. Keep this email as proof of your cancellation request. Your access to premium features will end at the close of your current billing period.
Cancel via customer support if automated systems fail
If the cancellation steps above do not work, or if you encounter errors in the app or website, contact Investing.Com customer support directly to request manual cancellation.
- Visit the Investing.Com support page and select Contact us or Help Centre.
- Choose your preferred contact method (live chat, email, or contact form).
- State clearly: "I request immediate cancellation of my Investing.Com Pro subscription, effective immediately" or "I request cancellation of my Pro+ subscription, effective at the end of my current billing period."
- Include your account email address and the subscription tier you wish to cancel.
- Request a cancellation confirmation number via email.
- Follow up within 3 business days if you do not receive a response.
Document all support interactions and save every email confirmation. This creates a paper trail if you need to escalate to CASE or dispute a charge with your bank.
Refund eligibility and billing timeline
Your eligibility for a refund depends on when you cancel and your subscription billing cycle.
When you qualify for a refund
If you cancel before your next billing date, you will not be charged for the upcoming period. Investing.Com does not typically issue refunds for completed billing cycles unless you can prove the service failed or you are entitled to a chargeback under consumer law. However, if Investing.Com continues charging you after you have cancelled, you have the right to dispute those charges with your bank as unauthorised transactions.
How to dispute unauthorised charges with your bank
If Investing.Com charged you after your cancellation, contact your bank or card issuer immediately to dispute the charge.
- Call your bank's customer service number on the back of your credit or debit card.
- Explain that you cancelled your Investing.Com subscription but were charged anyway.
- Provide your bank with your cancellation confirmation number (from email or app settings).
- Submit copies of your cancellation confirmation and billing statements showing the disputed charge.
- Your bank will initiate a dispute investigation and typically refund the charge within 10 to 30 business days if your claim is valid.
In Singapore, banks are required to investigate chargeback disputes promptly under the Association of Banks in Singapore (ABS) guidelines. Keep all documentation until the dispute is resolved.
Investing.Com pricing comparison table
Use this table to understand your current subscription costs and decide whether to cancel or downgrade to the free version.
| Subscription tier | Monthly cost (SGD) | Annual cost (SGD) | Key features |
|---|---|---|---|
| Free | 0 | 0 | Basic charts, delayed data, ads included |
| Pro | SGD 22-24.90 | SGD 269-294.98 | Ad-free browsing, real-time data, advanced charts |
| Pro+ | SGD 55.98-58.90 | SGD 669.98-700 | All Pro features plus portfolio tools, alerts, premium support |
The free version of Investing.Com covers market monitoring for most retail investors. Upgrade only if you use advanced charting daily or need real-time alerts for active trading.
What happens after you cancel Investing.Com
Understanding the immediate and long-term effects of cancellation helps you plan your next steps with confidence.
Immediate effects of cancellation
Once you cancel, your access to Pro or Pro+ features ends immediately or at the end of your current billing period, depending on your subscription platform. You retain access to your account data and can still log in to view your portfolio, but you lose ad-free browsing, real-time data feeds, and premium alerts. All your saved watchlists, portfolio data, and chart settings remain in your account until you request deletion under the PDPA.
Exporting your data before cancelling
Before cancellation takes full effect, export your portfolio data and watchlists in case you want to migrate to another platform or keep records for tax purposes.
- Log in to your Investing.Com account.
- Navigate to My Portfolio or Watchlists.
- Look for an Export or Download option (usually a settings icon or three-dot menu).
- Select your preferred file format (CSV or PDF).
- Save the file to your device or email it to yourself.
Many brokers and investment apps accept CSV imports, so exporting now prevents you from losing your transaction history.
Requesting deletion of your personal data
Under the Personal Data Protection Act, you have the right to request deletion of your personal data from Investing.Com within 30 days of closing your account.
- Contact Investing.Com support via email or the contact form on their website.
- Request deletion of your personal data under the PDPA.
- Include your account email address and confirmation of your cancelled subscription.
- Keep the support ticket number for your records.
- Follow up if you do not receive a deletion confirmation within 30 days.
Yafee recommends requesting data deletion in writing to create a documented trail. You can also retain your account without deleting personal data if you wish to reactivate your subscription later.
Common mistakes when cancelling Investing.Com
Cancellation is usually simple, but a few common errors can delay the process or leave you vulnerable to unexpected charges.
Assuming you cancelled through the app when you subscribed via the app store
The most frequent mistake is attempting to cancel within the Investing.Com app itself when you actually subscribed through Apple App Store or Google Play Store. The app does not control subscriptions purchased through these platforms. You must use Apple Settings or Google Play Store to cancel, as described in the platform-specific sections above. If you cancel in the app without also cancelling through the app store, you will still be charged.
Cancelling too close to your billing date
If you cancel fewer than 24 hours before your billing date, the system may process a final charge before your cancellation takes effect. To avoid this, cancel at least 48 hours before your next scheduled billing date. Check your last invoice or app subscription settings to confirm when your next charge is due.
Forgetting to save your cancellation confirmation number
Always save the confirmation email or screenshot of your cancellation confirmation number. If Investing.Com later claims you did not cancel, this proof protects you when disputing charges or escalating to CASE. File these emails in a dedicated folder for financial subscriptions.
Not following up if you do not receive a confirmation
If you cancel but receive no confirmation email within 24 hours, contact customer support immediately. Do not assume silence means cancellation was successful. Yafee's experience shows that delays in confirmation often signal processing errors that can lead to unexpected charges.
Checklist before and after cancelling Investing.Com
Use this checklist to ensure your cancellation is complete and your account is secure.
| Action | Before cancellation | After cancellation |
|---|---|---|
| Export your portfolio and watchlist data | ✓ | |
| Note your next billing date | ✓ | |
| Identify where you subscribed (app store or website) | ✓ | |
| Cancel through the correct platform | ✓ | |
| Save confirmation email and screenshot | ✓ | |
| Verify no charge appears 7 days after cancellation | ✓ |
Summary and next steps
Cancelling your Investing.Com subscription is a straightforward process when you follow the correct platform-specific steps outlined above. Your decision to cancel is protected under Singapore's Consumer Protection (Fair Trading) Act, which guarantees your right to cancel fairly and without hidden barriers. If Investing.Com refuses to process your cancellation or disputes your rights, escalate immediately to CASE (Consumers Association of Singapore) for free mediation.
At Yafee (yafee.com), we have helped thousands of Singapore consumers cancel subscriptions successfully while protecting their rights and recovering unauthorised charges. Whether you cancelled because the premium features did not meet your needs, you found a better platform, or you simply want to cut expenses, your cancellation is valid and enforceable under Singapore law. Document every step, save all confirmation emails, and do not hesitate to dispute any charge that appears after your cancellation date.
If you encounter resistance from Investing.Com or need further guidance on your consumer rights, Yafee's resource hub provides detailed guidance on digital subscription cancellations and your legal position in Singapore. Your financial data belongs to you, and your right to cancel and recover your information is absolute.
Contact details for Investing.Com customer support
Investing.Com (owned by Fusion Media Limited) does not maintain a physical office in Singapore. Contact them through their official channels:
- Website support: Visit Investing.Com, log in, and use the Help Centre or Contact Us form.
- Email: Send a detailed cancellation request to their support email listed on the website.
- In-app chat: Many users report faster responses through live chat within the Investing.Com app itself.
Keep all support ticket numbers and correspondence dates. If Investing.Com does not respond within 5 business days, escalate to CASE with copies of your unanswered requests.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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