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Frequently asked questions
Cancel Genius: Step-by-Step Guide
How to cancel Genius and stop losing money on investment tools you don't use
What Genius is and why cancellation might be your next step
Genius is a subscription-based investment platform by Albert that gives you real-time stock tracking, portfolio management tools and AI-powered recommendations. The service operates across mobile apps (iOS and Android) and web browsers, with a free tier offering basic features and paid Pro plans unlocking advanced charting, personalised alerts and deeper market analysis.
You may have subscribed to Genius because you were building investment knowledge or wanted to monitor a growing portfolio. However, if the service hasn't delivered the insights you expected, the monthly fees aren't justified by the features you actually use, or you've found better alternatives elsewhere, cancelling is straightforward once you follow the correct procedure.
At Yafee, we recognise that subscription services often stop fitting your financial goals. Our role is to guide you through cancellation with precision and confidence, ensuring you avoid unexpected charges and recover any money owed to you under Singapore law. Yafee has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their spending.
Understanding Genius pro subscription tiers
Genius offers multiple subscription plans across monthly, quarterly and annual billing cycles. Each tier grants the same Pro features, but pricing varies based on your commitment length. Your choice of billing period directly affects how long your current subscription runs and when cancellation takes effect.
| Billing cycle | Typical cost | When cancellation takes effect |
|---|---|---|
| Monthly | SGD $9.99 per month | At the next monthly renewal date |
| Quarterly | SGD $24.99 per 3 months | At the next quarterly renewal date |
| Annual | SGD $79.99 per year | At the next annual renewal date |
| Free tier | No charge | No cancellation needed |
Most users subscribe through the App Store (iOS) or Google Play (Android), though web-based subscriptions are also possible. The platform where you completed your purchase determines which cancellation method you will use.
Your consumer rights and what singapore law protects
As a consumer purchasing digital services in Singapore, you are protected by the Consumer Protection (Fair Trading) Act, which establishes your right to cancel subscriptions and claim refunds under specific circumstances.
Consumer protection (Fair trading) act and your cancellation rights
Under Singapore law, the Consumer Protection (Fair Trading) Act prohibits unfair contract terms and misrepresentation of goods and services. This means Genius cannot use deliberately obscure cancellation processes to lock you in, nor can they claim features they do not deliver. If Genius misrepresented its Pro features, failed to provide service as advertised or made cancellation intentionally difficult, you have legal grounds to demand a refund.
The Ministry of Trade and Industry (MTI) oversees enforcement of fair trading obligations in Singapore. If Genius refuses to process your cancellation, blocks your account unfairly after payment, or ignores your requests, you can escalate your complaint to the MTI. This escalation route carries significant weight and typically prompts immediate resolution from subscription providers.
Your legal position
You have the right to cancel Genius at any point during your subscription. Cancellation stops future charges from the next billing date. Refunds for amounts already paid depend on whether Genius breached its contract terms or whether the service was fundamentally misrepresented. Consumer law in Singapore requires refunds if the service was not fit for its stated purpose or if the company made false claims about its features.
If Genius refuses to honour your cancellation request or withholds a refund you are entitled to, you can file a formal complaint with the MTI Consumer Rights Division. Keep records of all communication with Genius, including screenshots of the service issues and copies of your cancellation request.
How to cancel Genius via the app store (iOS)
If you subscribed through Apple's App Store on your iPhone or iPad, you manage your subscription directly in your device settings and can cancel in under five minutes.
Step 1: open the app store app on your device
Launch the App Store application on your iPhone or iPad. Do not open the Genius app itself; you must access your subscriptions through the App Store app. This is where Apple centralises all subscription management for iOS users.
Step 2: navigate to your account menu
Tap the profile icon in the top right corner of the App Store screen. This is typically a circular avatar or account button. It opens your account menu where all your purchases and subscriptions appear.
Step 3: select subscriptions
From your account menu, select the Subscriptions option. This displays every active subscription tied to your Apple ID, including Genius if you are currently paying for it.
Step 4: find Genius and tap to open
Locate Genius (or Genius: Stock Market Tracker or similar variant) in your subscription list and tap it. If you have multiple Genius subscriptions active (for example, both a basic Pro plan and an upgraded variant), you will need to cancel each one separately.
Step 5: tap cancel subscription
On the subscription details screen, you will see a Cancel Subscription button. Tap this button. Apple will ask you to confirm your cancellation and may offer you a discount or trial extension; decline these and proceed with cancellation.
Step 6: confirm cancellation
Follow the confirmation prompts. Apple will ask why you are cancelling (this feedback is optional) and then confirm that your subscription has been cancelled. Your access to Genius Pro features will end on your next billing date; your free tier access (if available) continues indefinitely.
How to cancel Genius via google play (Android)
If you subscribed to Genius through Google Play on an Android device, the cancellation process mirrors the App Store procedure and takes approximately five minutes.
Step 1: open google play
Open the Google Play app on your Android phone or tablet. Do not launch the Genius app directly; you must access subscriptions through Google Play.
Step 2: access your account
Tap the profile icon (usually a circle in the top right corner) and select Payments and subscriptions or Account.
Step 3: navigate to subscriptions
Select Subscriptions from the menu. This shows all active subscriptions on your Google Play account.
Step 4: find and open Genius
Scroll to locate Genius or Genius Stock Market Tracker in your subscription list and tap it.
Step 5: cancel your subscription
Tap Cancel subscription or Unsubscribe. Google Play will confirm your action and may offer alternative plans; proceed with cancellation by confirming.
Step 6: confirm the cancellation
Complete any final confirmation screens. Your cancellation is processed immediately, and Pro access will end at your next billing cycle.
How to cancel Genius if you subscribed via web browser
If you registered and subscribed to Genius directly through the Genius website rather than an app store, you will cancel through your account settings.
Step 1: log in to your Genius account
Visit the Genius website or open the Genius app and log in with your email address and password.
Step 2: access account settings
Locate your account settings, typically found in a menu under your profile name or in the app's navigation menu. Look for Settings, Account or Preferences.
Step 3: find subscription or billing settings
Within account settings, select Subscriptions, Billing or Payment methods. This section displays your active subscription and payment details.
Step 4: cancel your subscription
Select the option to Cancel subscription or Manage subscription. Genius will present your cancellation options; choose Cancel and confirm.
Step 5: confirm cancellation
Complete any confirmation prompts. You will receive an email confirmation of your cancellation. Retain this email as evidence if you later need to dispute charges or escalate to the MTI.
What happens immediately after you cancel Genius
Cancellation takes effect immediately, though you retain access to Pro features until your billing cycle ends. You will not be charged again after your current subscription period expires.
Genius typically sends a confirmation email to your registered address within hours of cancellation. Check your inbox and spam folder. If you do not receive confirmation within 24 hours, contact Genius support directly and request written confirmation of cancellation.
Do not delete the Genius app until after your billing cycle ends. Deleting the app does not cancel your subscription and does not prevent future charges. Cancellation must be completed through the platform (App Store, Google Play or Genius itself) where you subscribed.
How to request a refund after cancellation
Refunds for amounts already charged depend on your reason for cancellation and the specific circumstances of your case under consumer law.
Refunds within 14 days of purchase
Under most app store policies and consumer protection principles, you can request a full refund within 14 days of your purchase. This grace period applies even if you have used the service. If you cancel within this window, contact Genius support or your payment platform (Apple or Google) immediately and request a refund. Reference the Consumer Protection (Fair Trading) Act to strengthen your claim.
Refunds after 14 days
After 14 days, refunds are discretionary unless you have grounds under consumer law. You may still request a refund if Genius failed to deliver promised features, if the service was fundamentally broken or if the company misrepresented its capabilities. Document all issues with screenshots and timestamps, then submit a formal refund request to Genius.
If Genius refuses your refund request
If Genius denies your refund without justification, escalate to the MTI. File a complaint stating that the service was not fit for purpose or that the company misrepresented its features. Include all evidence: screenshots, transaction records and communication with Genius. The MTI can mandate refunds and impose penalties on non-compliant companies. At Yafee, we advise all consumers to document everything; this documentation is your leverage in disputes.
Common mistakes when cancelling Genius
Cancellation is straightforward once you know the correct steps, and most users complete it without incident. However, several avoidable errors can delay your cancellation or leave you vulnerable to unexpected charges.
Deleting the app without cancelling your subscription
Many users delete the Genius app believing this stops their subscription. It does not. The app is simply a user interface; your subscription exists in the backend systems of Apple, Google or Genius itself. Deleting the app leaves your subscription active and your payment method charged on the next billing date. Always cancel through the platform first, then delete the app.
Cancelling only one of multiple subscriptions
If you subscribed to multiple Genius plans (for example, a monthly basic Pro and a quarterly premium variant), you must cancel each one separately. Check your subscription list on App Store, Google Play or the Genius website carefully. If you see multiple Genius entries, repeat the cancellation process for each one.
Ignoring the confirmation email
After cancellation, you receive a confirmation email. Do not ignore this or assume your cancellation is complete. Open the email, verify that cancellation is confirmed, and save it. If you are later charged after your cancellation date, this email is proof that cancellation was processed and supports a refund claim.
Using an old payment method to try cancelling
Do not attempt to cancel through outdated payment information. If your credit card or payment method has expired, cancel directly through the platform or app, not through your payment provider. Contacting your bank to block the charge after failing to cancel properly may trigger account disputes and complicate any refund process.
Pricing comparison and whether cancellation is right for you
Deciding whether to cancel depends on your investment goals and how much value you extract from Genius relative to its cost.
| Scenario | Keep Genius Pro | Cancel and use free alternatives |
|---|---|---|
| Building investment knowledge | Pro features help you learn faster; cost is justified if you trade actively | Free tier is sufficient; use free stock apps instead |
| Managing a large portfolio (over SGD $50,000) | Pro tools pay for themselves through better decision-making | Free tier may lack advanced charting; consider cancelling only if alternatives exist |
| Casual investor checking prices weekly | Monthly cost adds up; limited benefit from Pro features | Cancel immediately; free tier meets your needs |
| Using free tier only | Not applicable | No action needed; you are not paying |
If you log into Genius fewer than three times per month or find yourself using only basic stock lookup functions, cancellation will almost certainly save money without reducing your investment capabilities. Use this as your decision framework: does the monthly fee (SGD $9.99) equal less than one hour of your time spent researching investments? If not, cancel.
Steps to take immediately after cancelling
After you confirm cancellation, follow these steps to protect yourself from future charges and ensure your financial records remain clean.
Keep the cancellation confirmation email
Store your cancellation confirmation email in a dedicated folder or cloud storage. This email is your proof of cancellation and is invaluable if you are later charged in error or need to escalate a complaint to the MTI.
Monitor your bank or credit card statement
For the next two billing cycles after cancellation, check your bank or credit card statement closely. Verify that no charges from Genius appear. If an unexpected charge occurs, contact your bank immediately and file a dispute, citing your cancellation confirmation email as evidence.
Remove Genius from your payment methods (optional)
If you no longer plan to use Genius, you can remove it from your linked payment methods on App Store or Google Play. This adds a layer of protection against accidental resubscription.
Contact yafee if charges continue
If Genius continues charging after your cancellation date, Yafee can help you document the breach and prepare a formal complaint to the MTI. Many dispute cases are resolved faster with professional assistance, and Yafee specialises in exactly these scenarios.
If Genius refuses to cancel or continues charging
In rare cases, Genius may not process your cancellation or may continue charging your payment method after you have cancelled. This violates Singapore consumer protection law, and you have clear escalation routes.
Document the breach
Collect all evidence: your cancellation confirmation email, screenshots of your failed cancellation attempts, bank statements showing charges after the cancellation date, and any communication with Genius support. Create a timeline showing exactly when you cancelled and when unwanted charges appeared.
Contact Genius support formally
Send a written message (not a chat) to Genius support requesting an explanation for the post-cancellation charges and demanding a full refund. Reference the Consumer Protection (Fair Trading) Act. Allow 7 days for a response.
Escalate to your payment platform
If Genius does not respond within 7 days, file a dispute with App Store, Google Play or your credit card issuer. Provide your documentation and explain that you cancelled but were charged regardless. Most payment platforms side with consumers in these disputes if evidence is clear.
File a complaint with the ministry of trade and industry
If the payment platform does not resolve the issue, file a formal complaint with the MTI Consumer Rights Division. Include your timeline, all emails, and your cancellation confirmation. The MTI can order Genius to refund your money and may impose penalties for breaching the Consumer Protection (Fair Trading) Act.
Summary and final steps
Cancelling Genius is legally straightforward and takes five minutes once you follow the correct procedure. Your cancellation method depends on where you subscribed: use App Store for iOS, Google Play for Android, or your Genius account settings for web-based subscriptions. Confirm cancellation immediately, save all confirmation emails, and monitor your statement for 60 days to ensure no further charges occur.
You are protected by the Consumer Protection (Fair Trading) Act, which guarantees your right to cancel and to receive refunds if Genius misrepresented its service or failed to deliver promised features. If the company refuses to honour your cancellation, escalate to the MTI; this route has a high success rate and often prompts immediate compliance.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover money lost to unfair billing practices. If you encounter resistance from Genius or believe you have been overcharged, Yafee can guide you through the formal complaint process and maximise your chances of a full refund under Singapore law. Visit Yafee today to access free cancellation templates and consumer rights resources, or contact Yafee directly if you need personalised assistance with your case.