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Frequently asked questions
Cancel Finviz: The Right Way
How to cancel Finviz elite and stop recurring charges in singapore
Why you might cancel Finviz and what you need to know first
Finviz is a financial visualization platform built for active traders and investors who need rapid access to market data, stock screening tools and technical analysis charts. The service operates on a freemium model, with a paid Elite subscription tier that unlocks real-time quotes, advanced screening capabilities, backtesting features, API access and an ad-free trading environment.
If you subscribed to Finviz Elite and now find the platform no longer aligns with your trading strategy, your budget has tightened, or you have switched to a competing service, cancelling your subscription is a straightforward process. At Yafee, we guide you through every step and ensure you understand your rights under Singapore consumer protection law.
Who typically subscribes to Finviz elite
Day traders, swing traders and serious investors subscribe to Finviz Elite for its consolidated market overview and rapid screening across multiple stock tickers. You may have signed up for the 7-day free trial, committed to a monthly plan at S$49.85, or locked in an annual subscription at S$377.88 to save on monthly costs. Whatever your subscription type, Yafee walks you through the exact cancellation steps and ensures you understand your refund rights.
Common reasons subscribers cancel Finviz
You might cancel Finviz because you prefer another platform's user interface, need to reduce monthly expenses, no longer actively trade, found a cheaper competitor with similar features, or simply tested the service and decided it was not a good fit. Whatever your reason, your right to cancel is protected under the Consumer Protection (Fair Trading) Act (Chapter 52A) of Singapore.
Finviz elite pricing and subscription options in singapore dollars
Finviz offers two primary subscription tiers for Elite access, each with different costs, commitment periods and feature sets.
| Subscription plan | Price (SGD) | Billing frequency | Key features included |
|---|---|---|---|
| Elite Monthly | S$49.85 | Monthly auto-renewal | Real-time stock quotes, advanced screening, backtesting tools, API access, price alerts, ad-free interface |
| Elite Annual | S$31.52 per month (S$377.88 total per year) | Annual auto-renewal | Real-time stock quotes, advanced screening, backtesting tools, API access, price alerts, ad-free interface |
| Free Finviz | Free | No billing | Delayed quotes (15-20 minute lag), basic stock screener, limited charting tools, with advertisements |
The annual plan offers approximately 37 per cent savings compared to paying S$49.85 monthly. If you committed to annual billing and now want to cancel, you must understand your refund eligibility window and the precise process to follow.
Should you cancel Finviz elite right now
This section helps you assess whether cancellation aligns with your current trading needs and financial situation.
Clear signs that cancellation makes sense for you
You are a good candidate for cancellation if you have not logged into Finviz in over one month, prefer the free version instead of Elite, have switched to a competing platform such as TradingView or MarketWatch, or your trading activity has declined significantly. Monthly charges of S$49.85 accumulate quickly if you are not actively using the real-time screener and market data features.
Yafee recommends you review your bank or credit card statements to confirm exactly how much Finviz is charging you monthly. Many consumers delay cancellation simply because they underestimate the cumulative annual cost of S$598.20 for monthly plans.
Reasons to keep your Finviz elite subscription
Keep Finviz Elite if you trade actively multiple times per week, rely on real-time data for precise market timing decisions, use the backtesting tools regularly to test trading strategies, or export screening results via API for integration with your own analysis tools. Active traders often find the monthly fee worthwhile for speed, accuracy and advanced functionality.
How to cancel Finviz elite on your account
Finviz allows you to manage your subscription through your user account dashboard regardless of how you originally subscribed. Follow this single unified process to stop auto-renewal.
Step 1: log in to your Finviz account
Visit the Finviz website and enter your email address and password into the login form. If you have forgotten your password, click the "Forgot password" link and follow the email recovery instructions sent to your registered email address.
Step 2: navigate to your account settings and billing section
Once logged in, locate your account menu (typically in the top right corner of the dashboard). Click "Account settings" or "My account," then select "Billing," "Subscriptions," or "Manage subscription" depending on the current Finviz interface layout.
Step 3: review your active subscription and cancellation options
Your billing page displays your current plan (Elite Monthly or Elite Annual), the next billing date, your payment method, and any active auto-renewal status. Read the cancellation policy carefully to understand whether you are eligible for a refund based on Singapore consumer law and Finviz's terms.
Step 4: select the cancel or discontinue subscription option
Click the "Cancel subscription," "Discontinue," or "Stop auto-renewal" button. Finviz may present a retention offer (a discount or trial extension) to encourage you to stay. If you wish to proceed, confirm that you want to cancel.
Step 5: confirm your cancellation and save the confirmation email
Finviz will display a confirmation message and send you a cancellation confirmation email to your registered address. Save this email in a safe folder-it serves as your legal proof of cancellation and will be essential if you need to dispute any future charges or file a complaint with the Consumers Association of Singapore (CASE).
Step 6: verify the cancellation on your next billing date
Check your bank or credit card statement on your next scheduled billing date to confirm that Finviz has stopped charging you. If you see an unexpected charge after cancellation, contact Finviz customer support immediately with your confirmation email as evidence.
Your legal position under singapore consumer protection law
Under the Consumer Protection (Fair Trading) Act (Chapter 52A) of Singapore, you have specific rights when cancelling a subscription service provided by a foreign company such as Finviz (headquartered in Bratislava, Slovakia).
Automatic cancellation rights: You have the right to cancel any subscription service within a reasonable timeframe without penalty. If Finviz's cancellation policy imposes unreasonable restrictions or hidden charges, those terms may be unenforceable under Singapore law.
Refund eligibility: If you cancel within the initial cooling-off period (typically 14 days from purchase for distance contracts), you may be entitled to a refund of fees paid, minus any services actually used. However, if you subscribed more than 14 days ago, refund eligibility depends on whether Finviz has already provided the service for the billing period in question.
Unfair contract terms: Finviz cannot enforce contract terms that are unfair, misleading or unreasonable under Singapore law. If cancellation is made unnecessarily difficult, charges continue after cancellation, or Finviz misrepresents its refund policy, you can lodge a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315.
Understanding refunds and what happens after cancellation
What to expect from the moment you cancel through the end of your billing cycle.
Refund eligibility based on your subscription type
If you cancel a monthly subscription mid-cycle, Finviz typically does not issue a refund for the remainder of the month-you retain access until your next billing date, which then does not occur. If you cancel an annual subscription, your refund eligibility depends on how many days or months remain on your contract. Some companies refund unused months on a pro-rata basis; others do not. Check your cancellation confirmation email and Finviz's refund policy statement.
Timeline for refunds after cancellation
If Finviz approves a refund, expect the funds to return to your original payment method (credit card or bank account) within 5 to 10 business days. Some banks take an additional 2 to 3 business days to process the deposit. If you do not see the refund within 14 calendar days, contact Finviz support and ask for a refund status update with a reference number.
Access and data after cancellation
Once your cancellation takes effect, you lose access to all Elite features and revert to the free Finviz service. Your saved screeners, watchlists and API settings may be deleted or archived depending on Finviz's data retention policy. Download or export any important data before your cancellation becomes effective.
Common mistakes to avoid when cancelling Finviz
Most cancellation issues are preventable with the right knowledge and a few simple precautions.
Do not assume that stopping your credit card payments will cancel Finviz automatically. This approach triggers a failed payment, which may result in collections action against you or damage to your credit record. Always use the official in-account cancellation process.
Do not ignore your cancellation confirmation email. Save it immediately in a separate folder and retain it for at least 12 months. This email is your legal evidence that you cancelled on a specific date and will protect you if Finviz disputes your claim or charges you again.
Do not cancel without reviewing your billing cycle. If your annual plan renews in three days, consider whether you should cancel immediately or wait until after the renewal to maximize the value of any refund you might receive. Yafee recommends checking your exact renewal date before submitting your cancellation request.
Do not rely on a verbal cancellation conversation. Always request written confirmation via email and keep a record of the date and name of any support representative you speak with. Written documentation is essential if you need to escalate a complaint to the Consumers Association of Singapore.
Do not forget to verify the cancellation on your next billing date. Set a calendar reminder one week before your next scheduled charge to confirm that the payment did not go through. This early verification allows you time to contact support if an unauthorized charge appears.
What to do if Finviz refuses to cancel or continues charging
If Finviz declines your cancellation request, charges you after you cancelled, or refuses to process a refund, follow this escalation path under Singapore consumer protection law.
Step 1: request written explanation from Finviz support
Email Finviz customer support with your cancellation confirmation email attached. Ask them to provide a written explanation for why your cancellation was not processed or why charges continue. Request a response within 5 business days and keep a copy of your email.
Step 2: dispute the charge with your bank or credit card company
Contact your bank or credit card issuer and file a chargeback or dispute for any unauthorized charges that occurred after your cancellation date. Provide them with your cancellation confirmation email as evidence. Your bank will investigate and may reverse the charges while Finviz responds to the dispute.
Step 3: lodge a formal complaint with the consumers association of singapore
If Finviz fails to respond or refuses to resolve the issue, contact the Consumers Association of Singapore (CASE) at case.org.sg or telephone 6100 0315. CASE will investigate on your behalf and work toward a resolution. Provide CASE with all documentation: your cancellation email, bank statements showing the disputed charges, and copies of your correspondence with Finviz.
Step 4: report the issue to the ministry of health and personal data authorities if applicable
If Finviz misused your personal data or violated payment privacy standards, you may also lodge a complaint with the Personal Data Protection Commission (PDPC) at pdpc.gov.sg. This is a separate process and applies only if data protection laws were breached.
Checklist for cancelling Finviz successfully
Use this checklist to ensure you complete every step correctly and avoid common errors.
| Action | Completed? | Notes |
|---|---|---|
| Log in to your Finviz account and verify your current subscription plan | [ ] | Confirm whether you are on monthly or annual billing |
| Navigate to Account Settings and locate the Billing or Subscriptions section | [ ] | Take a screenshot of your billing page for your records |
| Click Cancel Subscription and confirm the cancellation request | [ ] | Do not close the browser until you see a confirmation message |
| Save and download the cancellation confirmation email from Finviz | [ ] | Store in a dedicated folder; retain for 12 months minimum |
| Check your bank or credit card statement one week before your next scheduled billing date | [ ] | Verify that no charge appears; set a calendar reminder now |
| Contact Finviz support immediately if an unauthorized charge appears after cancellation | [ ] | Request a refund and provide your cancellation confirmation email |
How yafee can help you cancel subscriptions and protect your money
Cancelling a subscription should never be a frustrating experience, yet many companies make the process deliberately complex to discourage cancellations and protect recurring revenue. At Yafee, we believe every consumer has the right to clear, transparent information about their subscription and the legal right to cancel without penalty.
Yafee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and navigate disputes with service providers across finance, insurance, software and media categories. Our contract law specialists understand how companies structure cancellation policies to discourage departure and how to identify unfair contract terms that violate Singapore consumer protection law.
When you use Yafee guides like this one, you gain direct access to the legal framework that protects you, the specific cancellation steps tailored to your service provider, and the escalation procedures if the company refuses to comply. Yafee also provides model complaint letters and documentation templates that you can use when contacting Finviz support or filing a formal complaint with the Consumers Association of Singapore.
Key takeaways and next steps
Cancelling Finviz Elite is a straightforward process when you know the exact steps and understand your rights under Singapore consumer protection law. Log in to your account, navigate to the billing section, confirm cancellation, save your confirmation email, and verify the cancellation on your next scheduled billing date. If Finviz refuses to cancel or continues charging you, you have legal remedies including bank chargebacks and formal complaints to the Consumers Association of Singapore.
Your subscription is not a trap-it is a contract that you can exit at any time, provided you follow the proper procedure and document your actions. The Consumer Protection (Fair Trading) Act (Chapter 52A) is on your side, and CASE stands ready to investigate if Finviz fails to honor your cancellation request.
Do not delay if you have made the decision to cancel. The longer you wait, the more you pay. Complete the cancellation process today using the step-by-step guide above, save your confirmation email, and monitor your next billing date. Yafee is here to support you at every stage of the process and to help you understand your legal position if any disputes arise.
Contact information for Finviz support and escalation
Finviz s.r.o.
Registered address: Bratislava, Slovakia
Website: finviz.com
Support email: Contact form available on finviz.com/contact
Singapore consumer protection escalation:
Consumers Association of Singapore (CASE)
Telephone: 6100 0315
Website: case.org.sg
Email: [email protected]
For additional guidance on cancelling other subscription services, visiting Yafee at yafee.com provides access to detailed cancellation guides, contract law resources and consumer rights information tailored to Singapore residents. Yafee has built its reputation on clarity, accuracy and consumer advocacy, helping you take control of your subscriptions and protect your financial interests.
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