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Frequently asked questions
Cancel Digit: The Right Way to Reclaim Your Savings
How to cancel Digit and take control of your savings in singapore
Understanding Digit and your cancellation options
Digit is a personal finance application that automates savings by analysing your spending patterns and transferring small amounts into a dedicated savings account. The app operates on a subscription model, typically charging a monthly fee after an initial trial period. Whether the automated approach no longer aligns with your financial goals, you prefer manual savings management, or you have found a better alternative, cancelling Digit is your right as a consumer.
At Yafee, we recognise that cancelling a subscription should be transparent and straightforward. This guide walks you through every cancellation method, refund eligibility, and your consumer rights under Singapore law. Yafee has helped thousands of consumers across Singapore navigate service cancellations with confidence, and this resource ensures you understand your position before you act.
What Digit offers and why you might cancel
Digit monitors your spending patterns, identifies surplus funds, and automatically transfers small amounts into a savings pot. You can withdraw your saved funds at any time, and you have the option to request instant withdrawals for a small fee. Features and pricing vary depending on your selected plan and market conditions.
You might cancel Digit if you no longer use the automation feature, prefer managing savings manually, have found a lower-cost alternative, or simply want to reduce your monthly subscriptions. Cancelling prevents recurring charges from appearing on your card or app store account.
Why your cancellation right matters in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase services like Digit. Understanding your cancellation rights strengthens your position if the company resists your request or disputes a refund claim. Yafee emphasises that you should never feel pressured to maintain a subscription you no longer want.
Your consumer rights under singapore law
Consumer protection legislation in Singapore gives you specific rights when you cancel digital services and subscriptions.
The consumer protection (Fair trading) act and your position
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel certain services within a stipulated period. For insurance products offered by Digit-including health, life, home, and travel insurance-Singapore law mandates a "free look-up" period of 15 days from policy issuance. During this window, you can cancel and receive a full refund or partial refund, minus any reasonable administrative costs that the company can justify.
If We Are Digito Pte. Ltd. (Digit's parent company) engages in misleading advertising, imposes unfair contract terms, or refuses to honour cancellation within the statutory period, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE operates as Singapore's consumer watchdog and investigates breaches of fair trading principles. If CASE cannot resolve your dispute, you can escalate your complaint to the Ministry of Trade and Industry (MTI).
Your legal position
You have the right to cancel Digit at any time, subject to the terms and conditions you agreed to at signup. If you subscribed via the Apple App Store or Google Play, you have the right to cancel your subscription through those platforms immediately. If you subscribed directly through Digit's website or app, Digit must provide a clear, accessible cancellation mechanism. Any hidden fees, mandatory auto-renewals not explicitly disclosed, or deliberately obscured cancellation routes constitute breaches of fair trading principles. Document all communication-screenshots, emails, and timestamps-to support any dispute with CASE or MTI.
Your right to clear disclosure of terms
Digit must disclose all subscription fees, renewal terms, and cancellation procedures clearly before you commit to payment. If you discover hidden charges, automatic renewal clauses you did not explicitly agree to, or confusing cancellation instructions after you have already paid, these represent violations of your consumer rights. Screenshot every page of the terms you agreed to, and retain all confirmation emails. This documentation becomes critical if you need to escalate a dispute to CASE.
Cancellation methods for Digit subscriptions
Your cancellation route depends on where you signed up-directly through Digit, via Apple App Store, or via Google Play.
Cancel via the apple app store (iOS devices)
If you subscribed to Digit through an iPhone or iPad, you cancel through Apple's subscription management system, not through Digit itself.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID profile icon at the very top of the screen.
- Select Subscriptions from the menu options.
- Find and tap Digit in the list of your active subscriptions.
- Tap Cancel Subscription and confirm your choice in the prompt that appears.
- Take a screenshot of the cancellation confirmation for your records.
- Check your email for a confirmation message from Apple within 24 hours.
Cancel via google play (Android devices)
If you subscribed to Digit through an Android phone or tablet, you cancel through Google Play Store's subscription management system.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner of the screen.
- Select Manage subscriptions from the dropdown menu.
- Find and tap Digit in your list of active subscriptions.
- Tap Cancel subscription and confirm the action in the popup window.
- Screenshot the confirmation page for your records.
- Verify that you receive a confirmation email from Google within 24 hours.
Cancel via digit's website or direct subscription
If you subscribed directly through Digit's website (digito.com.sg) or in-app portal, contact Digit's support team directly to request cancellation. Since Digit's website is currently under refresh and no public cancellation address is listed, follow these steps.
- Log in to your Digit account on the app or website.
- Look for Account Settings, Preferences, or Help sections in the menu.
- Search for a "Cancel Subscription" or "Manage Subscription" option.
- If no in-app cancellation option is visible, contact Digit's customer support via email or in-app chat.
- State your cancellation request clearly: "I wish to cancel my Digit subscription effective immediately. Please confirm cancellation and provide a reference number."
- Request written confirmation of the cancellation, including the effective date and any outstanding charges.
- Retain all correspondence and confirmation details for your records.
- If Digit does not respond within 5 business days, contact the registered address of We Are Digito Pte. Ltd. (obtainable from Singapore ACRA records) or escalate to CASE.
Understanding digit's pricing and refund eligibility
Your refund eligibility depends on when you cancel and which Digit product you subscribed to.
| Scenario | Refund eligibility | Timeline |
|---|---|---|
| Cancel during trial period (if applicable) | Full refund of any charges | Immediate upon cancellation |
| Cancel within 15 days of insurance product purchase | Full refund (minus reasonable admin costs) | 5-10 business days after written cancellation request |
| Cancel after 15 days (non-insurance subscription) | No refund of past fees; future charges stop | Charge stops on next renewal date |
| Cancel with pro-rata refund clause in your contract | Partial refund for unused month | Contact Digit support for pro-rata calculation |
| Cancel via app store; app store refund period still active (under 14 days of purchase) | Full refund through app store | Request directly from Apple or Google Play |
When you receive your refund
If you cancel through Apple App Store or Google Play, the refund typically processes within 5-10 business days and returns to your original payment method. If you cancel directly through Digit, request a specific refund timeline in writing. Under fair trading principles, Digit must process refunds promptly once a valid cancellation request is received. If you do not see a refund within 10 business days, contact your bank or payment provider to verify the transaction status, then escalate to CASE if Digit refuses to investigate.
What happens after you cancel Digit
Cancellation takes effect immediately when you confirm the action through your app store or Digit's support channel, but you should verify the outcome within 24 hours.
Verify your cancellation is active
After cancelling, check that Digit no longer appears in your active subscriptions list. On Apple App Store, open Settings > [Your Name] > Subscriptions and confirm Digit is no longer listed or shows a "Cancelled" status. On Google Play, open the app, tap your profile icon, select Manage subscriptions, and verify Digit is gone. If Digit still shows as active after 24 hours, contact Digit support or your app store immediately to confirm the cancellation was processed.
Retrieve your savings balance
Before or immediately after cancelling, withdraw any savings balance you have accumulated in your Digit account. Log in to your account, navigate to your savings pot, and select Withdraw. Choose your withdrawal method (instant transfer for a small fee or standard bank transfer). Confirm the withdrawal and note the transaction reference. Do not rely on the company to transfer your balance automatically after cancellation.
Monitor your payment method
Check your credit card or bank statement for 30 days after cancellation to ensure no further charges appear. If you see a charge after your confirmed cancellation date, contact your bank or card issuer immediately to dispute the transaction and request a chargeback. Simultaneously, contact Digit's support and CASE to report the unauthorized charge. Yafee advises keeping all cancellation confirmations and bank statements together in a folder for easy reference if a dispute arises.
Common mistakes that delay your cancellation
Cancelling a subscription should not be stressful. Most delays occur when you take one of the following missteps-avoid them and your cancellation will go smoothly.
Not cancelling through the correct platform
If you subscribed through Google Play, cancelling through the Digit app itself may not work. You must cancel through Google Play's subscription management system. Yafee has seen users repeatedly attempt in-app cancellation, only to discover their subscription was still active weeks later because they never accessed Google Play's Manage Subscriptions menu. Always cancel through the same platform where you subscribed.
Assuming deletion of the app cancels your subscription
Deleting the Digit app from your phone does not cancel your subscription. The subscription remains active in your app store account and will continue charging you. You must formally cancel through Apple Settings, Google Play, or Digit's support channel. Only after cancellation is confirmed should you delete the app.
Failing to document your cancellation request
If you contact Digit by email or chat, save all correspondence, including read receipts and confirmation messages. If Digit later claims you never requested cancellation or charges you again, your email records and screenshots will support your dispute at CASE. Do not rely on verbal cancellation requests or in-app chat messages alone; always request written confirmation.
Not checking the refund timeline in your contract
Digit's terms may specify different refund windows for different products. For insurance products, Singapore law mandates a 15-day free look-up period, but your subscription terms might offer additional refund windows. Before cancelling, search your email for Digit's terms and conditions or login to your account to view them. Yafee recommends taking a screenshot of the refund policy before you cancel, in case Digit's website changes later.
Your checklist before and after cancellation
Use this checklist to ensure your cancellation is complete and your consumer rights are protected.
| Action | Completed? | Evidence to keep |
|---|---|---|
| Note the date you decided to cancel | ☐ | Calendar entry or email sent to yourself |
| Review Digit's cancellation policy and refund terms | ☐ | Screenshot of terms and conditions |
| Withdraw your full savings balance before cancelling | ☐ | Withdrawal confirmation and transaction reference number |
| Cancel through the correct platform (app store or Digit support) | ☐ | Screenshot of cancellation confirmation |
| Request written cancellation confirmation if cancelling via email | ☐ | Confirmation email with date, reference number, and effective cancellation date |
| Verify cancellation in your app store subscriptions list within 24 hours | ☐ | Screenshot showing Digit no longer active |
| Monitor your bank or card statement for 30 days for unauthorized charges | ☐ | Bank statement showing no post-cancellation charges from Digit |
| If refund was promised, verify receipt within 10 business days | ☐ | Bank statement or app store refund confirmation |
| If issues arise, file a complaint with CASE (case.org.sg) or MTI | ☐ | All documentation and correspondence with Digit |
Comparison: Digit versus alternatives for automated savings
If you are cancelling Digit because you want a different savings approach, this comparison helps you evaluate your options in Singapore.
| Service | Monthly fee | Key features | Cancellation ease |
|---|---|---|---|
| Digit (current) | SGD 5-10 | Automated micro-savings, instant withdrawal option | App store cancellation |
| Manual savings app (e.g., Singapore bank savings account) | SGD 0 | Full control, no automation, higher interest rates on some accounts | Close account anytime |
| Robo-advisor platform (e.g., Stashaway, Endowus) | SGD 0.8-1.5% AUM | Automated investment, goal-based portfolios, human advisory options | Online account closure |
| Traditional bank savings account | SGD 0 | CDIC-equivalent protection, low interest, easy access | Walk into branch or online closure |
| Savings automation via bank app (e.g., OCBC, DBS) | SGD 0 | Automated transfers, bank-native, no separate app | Disable within banking app |
Why you might keep Digit instead of cancelling
If you are on the fence about cancellation, consider that Digit's automated micro-savings approach works well if you struggle to save manually. The app removes the friction of conscious savings decisions. If the monthly fee (typically SGD 5-10) feels reasonable relative to the savings amount, and you are actively using the app, keeping your subscription may make financial sense. However, if you have not logged in for three months or your savings are below SGD 50, the subscription is costing you more than it generates.
Contact information and escalation routes
If Digit does not respond to your cancellation request or refuses to process a refund, you have formal escalation options under Singapore consumer law.
Contact Digit directly
Digit's official website (digito.com.sg) is currently under refresh. To contact We Are Digito Pte. Ltd. directly, look for an in-app support option, email address, or live chat feature. If these are not available, you can request the company's registered address from Singapore ACRA (Accounting and Corporate Regulatory Authority) by searching the company name "We Are Digito Pte. Ltd." on the ACRA website (acra.gov.sg). Send a formal cancellation request in writing to the registered address, marked "Cancellation Request" and request written confirmation of receipt within 5 business days.
Escalate to the consumers association of singapore (CASE)
If Digit does not respond to your cancellation request within 5 business days or refuses to process a refund you are entitled to, lodge a complaint with CASE (case.org.sg). CASE operates as Singapore's independent consumer advocate and can investigate whether Digit has breached the Consumer Protection (Fair Trading) Act. You can file a complaint online, by phone (+65 6100 0315), or in person at CASE's office. Provide all documentation: your cancellation request, Digit's response (or lack thereof), screenshots of your subscription, and evidence of any unauthorized charges.
Escalate to the ministry of trade and industry (MTI)
If CASE cannot resolve your complaint and you believe Digit has engaged in unfair trading practices, escalate to the MTI Consumer Protection Division. The MTI can impose penalties on companies that breach the Consumer Protection (Fair Trading) Act and may compel Digit to refund you. This escalation is typically a last resort after CASE has been involved.
Dispute the charge with your bank or card issuer
If Digit continues to charge you after your confirmed cancellation date, contact your bank or credit card issuer immediately and request a chargeback or reversal of unauthorized transactions. Provide your cancellation confirmation and all correspondence with Digit. Banks take unauthorized charges seriously and will investigate the dispute. This action does not preclude you from also filing a complaint with CASE; in fact, Yafee recommends doing both in parallel to maximise your leverage.
Final guidance: your path forward with yafee
Cancelling Digit is straightforward if you follow the correct platform and document your cancellation request. Whether you cancel through Apple App Store, Google Play, or Digit's support channel, always retain proof of your cancellation and monitor your payment method for 30 days. If Digit continues to charge you or refuses to honour your refund request, Singapore's Consumer Protection (Fair Trading) Act gives you the right to escalate to CASE and the MTI. Do not hesitate to invoke these protections; they exist to defend you as a consumer.
At Yafee, we believe that cancelling a subscription should never be an ordeal. This guide has been designed to give you the knowledge and confidence to take control of your finances. Yafee has helped thousands of consumers across Singapore cancel unwanted subscriptions, recover unauthorized charges, and hold companies accountable to consumer protection law. Whether your cancellation is straightforward or you encounter resistance from Digit, the checklist, legal framework, and escalation routes in this guide will support you every step of the way. Take action today, keep your documentation secure, and reclaim control of your savings.
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