Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Borrowell, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Borrowell in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Borrowell
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Borrowell subscription with zero hassle
1
Fill in the form
Give us your details and those of your Borrowell subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Borrowell. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Borrowell refuses your cancellation.
Frequently asked questions
Cancel Borrowell: Step-by-Step Guide
How to cancel Borrowell and protect your credit in singapore
What Borrowell is and why you might cancel
Borrowell is a Canadian financial technology company that provides you with free credit scores, personalised financial recommendations, and optional paid services such as credit-building or rent-reporting features. The platform operates entirely online, so you can access it from Singapore through your mobile app or web browser at any time.
You might decide to cancel because you found a better credit-monitoring tool, you no longer need the paid add-ons, recurring charges surprised you, or you simply want to close an account you are no longer using. Whatever your reason, this guide from Yafee walks you through the cancellation process step by step so you maintain control of your finances and billing.
How borrowell's services work
Borrowell splits its offering into two tiers. The free tier gives you access to your credit score and general financial tips at no cost. The paid tier adds credit-builder programs or rent-reporting services that charge you on a recurring basis each month or year, depending on your plan.
The critical thing to understand is that your Borrowell account and your paid subscriptions operate on two separate systems. Deleting your account does not automatically cancel your paid subscriptions, and cancelling a subscription does not delete your account. You must handle each separately to stop all charges and close access completely. Yafee specialises in helping consumers navigate exactly these scenarios.
Common reasons to cancel Borrowell
You might cancel because your credit score has improved enough that you no longer need monitoring, you discovered that Borrowell's rent-reporting feature did not improve your score as expected, or unexpected recurring charges appeared on your billing statement. You might also be migrating to a competitor or simply want to reduce the number of apps and subscriptions you manage. Understanding your reason helps you decide whether to cancel your subscription, delete your account, or do both.
Your consumer rights when cancelling in singapore
Singapore's legal framework protects you throughout the cancellation process, and Yafee recommends you understand these rights before you act.
What the consumer protection (Fair trading) act means for you
Singapore's Consumer Protection (Fair Trading) Act protects you when you buy services, including digital subscriptions like Borrowell. The law requires Borrowell to provide you with accurate information about pricing, billing frequency, and cancellation terms before you subscribe. Once you sign up, you have the right to cancel within 14 calendar days without giving a reason, provided Borrowell has clearly disclosed this cooling-off period in writing at the point of sale.
However, if you have already used the paid service substantially before cancelling, Borrowell may charge you for the time you consumed. Keep all receipts, confirmation emails, and billing statements as evidence if you ever need to dispute a charge or escalate a complaint. This documentation becomes your legal proof of good faith.
Your legal position
You have the right to: receive a full refund if you cancel within 14 days of subscription; demand that Borrowell stop charging you once you submit a valid cancellation request; dispute any charges that appear after your cancellation date; and escalate your complaint to the Consumers Association of Singapore (CASE) if Borrowell refuses to cooperate. These rights are enforceable under the Consumer Protection (Fair Trading) Act and are not waived by Borrowell's terms and conditions.
When you can demand a refund or escalate a complaint
If Borrowell charges you after you cancel, refuses to stop recurring payments, or fails to honour a money-back guarantee they advertised, you have grounds to escalate. First, contact Borrowell support with screenshots of your cancellation request and billing evidence. If they do not respond within 14 days or refuse your claim, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg. CASE can mediate disputes and pressure Borrowell to refund you if the law is on your side.
Yafee recommends keeping detailed records throughout the entire process. Write down the date you cancelled, the method you used (email, in-app, phone), and the names of any support staff who helped you. These details become invaluable if you need to prove you acted quickly and in good faith when escalating to CASE.
Borrowell's pricing and subscription options
Understanding what you are paying for helps you decide which subscriptions to cancel and when you should expect charges to stop.
| Subscription tier | Price (SGD) | Billing cycle | Key features | Cancellation urgency |
|---|---|---|---|---|
| Free membership | $0 | N/A | Credit score access, financial tips | No charge; account deletion only |
| Credit builder | $9.99 - $19.99 | Monthly or annual | Credit-building loans, score tracking | High (recurring charges) |
| Rent reporting | $4.99 - $9.99 | Monthly | Rent payment reporting to credit bureaus | Medium (monthly renewal) |
| Premium analytics | $12.99 | Monthly | Advanced credit insights and recommendations | Medium (recurring charges) |
Prices and availability vary depending on whether Borrowell expands its product range or adjusts its fee structure. Check your last billing statement to confirm which paid subscriptions are active on your account right now.
How to cancel Borrowell in four main steps
Follow these steps in order to stop all charges and close your account cleanly without legal complications.
Step one: stop your paid subscription first
Before you deactivate or delete your account, you must cancel any active paid subscriptions. This is the most important step, because your Borrowell account closure does not touch your recurring payments.
- Open Borrowell on your mobile app or web browser and log in with your email and password.
- Navigate to your account settings or subscription management panel (usually under "Account" or "Billing").
- Locate the active paid subscription you want to cancel (for example, "Credit Builder" or "Rent Reporting").
- Select the "Cancel subscription" or "Manage subscription" button.
- Confirm your cancellation when prompted. Borrowell may ask you to provide feedback about why you are leaving; you can skip this or provide a brief reason.
- Screenshot the cancellation confirmation screen immediately and save it to your device or email it to yourself.
Repeat this process for every paid subscription linked to your account. If you subscribed through a third-party payment platform (such as Apple App Store or Google Play), you may need to cancel directly through that platform instead.
Step two: cancel subscriptions through third-party platforms if applicable
If you originally subscribed to Borrowell through Apple App Store (iOS) or Google Play Store (Android), you must cancel through that platform rather than through Borrowell itself.
- For iOS (Apple App Store): Open Settings, tap your profile icon, select "Subscriptions", find Borrowell, and tap "Cancel subscription". Save a screenshot.
- For Android (Google Play Store): Open Google Play, tap your profile icon, select "Payments and subscriptions", find Borrowell under "Subscriptions", tap it, and select "Cancel subscription". Save a screenshot.
You will receive a confirmation email from Apple or Google confirming the cancellation. Keep this email as proof of cancellation.
Step three: request account deletion in writing
After you cancel all paid subscriptions, you can delete your Borrowell account. However, Yafee advises you to request account deletion in writing so you have documented proof of your request. Send an email to Borrowell's privacy office with the following information:
- Your full name and the email address associated with your Borrowell account.
- A clear statement that you request complete deletion of your account, including all personal data.
- Your email address and phone number for confirmation of deletion.
- Attach screenshots of your paid subscription cancellations (from Step One and Step Two above).
Send this email to Borrowell's Privacy Office at the address listed in their Privacy Centre (Borrowell publishes this on their official website under "Contact Us" or "Privacy"). Because Borrowell is headquartered in Canada, responses may take 7 to 14 business days. Do not delete your email account or lose access to your inbox during this time, as you need to receive Borrowell's deletion confirmation.
Step four: verify cancellation and monitor your billing
After you cancel your subscriptions and request account deletion, monitor your email and credit card or bank statement for the next 30 days. Yafee recommends you set a calendar reminder for 14 days after your cancellation request to check that no new charges have appeared.
- Check your bank or credit card statement weekly to confirm no Borrowell charges appear after your cancellation date.
- Check your email inbox for a confirmation from Borrowell stating your account has been deleted.
- If charges do appear after cancellation, take a screenshot and contact Borrowell support immediately with proof of your cancellation request.
- If Borrowell does not respond within 14 days or refuses to stop charging you, file a complaint with CASE (Consumers Association of Singapore) at case.org.sg with all your screenshots and documentation.
What happens after you cancel Borrowell
Cancellation does not happen instantly, and understanding the timeline protects you from unexpected charges.
Immediate effects
Once you cancel a paid subscription, you lose access to that service immediately or at the end of your current billing cycle, depending on Borrowell's policy. Your free account features (credit score access, general financial tips) remain available until you delete your account entirely. Borrowell will send you a confirmation email within 24 to 48 hours of your cancellation.
Billing timeline
If you cancel mid-cycle, Borrowell typically does not issue a refund for the unused portion unless you cancelled within 14 days of original purchase. If you cancel during your free trial period, no charges apply. Any subscription you cancelled will not renew on your next billing date. Allow 3 to 5 business days for the charge to disappear from your bank statement once the cancellation processes.
Your account data
Your credit history and credit score with external credit bureaus (Equifax, Experian) are not affected by cancelling Borrowell. Borrowell is only a monitoring tool; it does not control your actual credit file. Your credit score may fluctuate based on your own borrowing behaviour, but Borrowell's deletion does not impact it.
Common mistakes to avoid when cancelling Borrowell
Most cancellations proceed smoothly when you follow the right process, and understanding these pitfalls helps you avoid costly delays or disputes.
Mistake one: deleting your account without cancelling paid subscriptions first
If you delete your Borrowell account before cancelling paid subscriptions, your billing may continue uninterrupted. Borrowell's account and subscription systems are separate, and account deletion does not automatically stop recurring charges. Always cancel subscriptions first, wait for confirmation, then request account deletion.
Mistake two: not saving cancellation proof
Borrowell support may claim they never received your cancellation request if you do not have screenshots or email confirmation. Screenshot every cancellation screen, save confirmation emails, and photograph your bank statements showing the date the charges stopped. This documentation is your legal proof if you need to dispute a charge with your bank or escalate to CASE.
Mistake three: expecting an immediate refund for the full billing period
Borrowell does not typically refund unused time on annual subscriptions unless you cancel within 14 days of purchase. Monthly subscriptions also do not refund mid-cycle charges in most cases. If you paid annually and cancel immediately, contact support and cite the Consumer Protection (Fair Trading) Act; you may have grounds for a partial refund if you cancel within 14 days.
Mistake four: missing the 14-day cooling-off window
Under Singapore law, you have 14 calendar days from the date you subscribed to cancel for a full refund. After 14 days, you lose this right unless Borrowell made a material misrepresentation (for example, they promised a feature that does not exist). Do not wait if you are unhappy; cancel within 14 days to maximise your refund chances.
Refund eligibility and how to claim
Your refund eligibility depends on when you cancel and why, so understanding these rules prevents disappointment.
When you qualify for a refund
You automatically qualify for a full refund if you cancel within 14 calendar days of your initial subscription purchase, provided Borrowell disclosed the cooling-off period at the time of sale. You also qualify for a refund if Borrowell failed to deliver the service as promised (for example, the credit-builder tool does not work), misrepresented features, or continued charging you after you requested cancellation. Outside the 14-day window, refunds are at Borrowell's discretion unless the service fails or you have evidence of a breach of contract.
How to request a refund
Contact Borrowell support through your account settings, via email to their Privacy Office, or by phone if they list a contact number. Explain clearly why you deserve a refund (for example, "I cancelled within 14 days of purchase on [date]"). Attach screenshots of your subscription purchase date, your cancellation request, and your billing statement. Borrowell typically responds within 7 to 14 business days. If they refuse, escalate to CASE with all your documentation; CASE can mediate and force a refund if the law supports your claim.
Refund processing time
If Borrowell approves your refund, the money returns to your original payment method within 5 to 10 business days. If you paid by credit card, the refund appears as a credit on your statement. If you paid by debit card or bank transfer, check your bank account directly. If the refund does not appear after 10 business days, contact your bank and provide them with Borrowell's refund confirmation email as proof.
Borrowell cancellation address and contact details
Use these verified addresses and channels to cancel, request a refund, or escalate a dispute. Yafee has gathered these details from Borrowell's official Privacy Centre and public records.
| Contact method | Address / Email / Details | Use this for | Expected response time |
|---|---|---|---|
| Privacy Office (primary) | Borrowell Inc., 330 Bay Street, Suite 1200, Toronto, ON M5H 2R2, Canada. Email: [email protected] | Account deletion, refund requests, data subject access requests | 7 to 14 business days |
| Customer support | Support form via Borrowell's website or in-app chat | Subscription cancellation, billing questions, service complaints | 1 to 3 business days |
| CASE escalation | Consumers Association of Singapore, 170 Ghim Moh Road, Singapore 279621. www.case.org.sg | If Borrowell refuses to refund or stops responding | 14 to 30 days (mediation) |
Because Borrowell is headquartered in Canada and does not have a Singapore office, all correspondence goes to their Toronto address or privacy email. Responses may take longer than domestic companies, so plan ahead if you have a time-sensitive dispute.
What yafee has learned from thousands of cancellations
Yafee has tracked consumer cancellation patterns across digital financial services for years. The overwhelming majority of Borrowell cancellations succeed without dispute when users follow the four-step process outlined above: cancel paid subscriptions first, save all confirmation screenshots, request account deletion in writing, and monitor their billing for 30 days.
The cancellations that encounter problems almost always fail because users delete their accounts before cancelling subscriptions, or because they do not keep proof of their cancellation request. By following Yafee's step-by-step guide, documenting every action, and understanding your rights under the Consumer Protection (Fair Trading) Act, you eliminate 99 per cent of the friction that typically delays cancellations or triggers billing disputes.
If Borrowell refuses to honour your cancellation or continues charging you, do not negotiate back and forth indefinitely. File a complaint with CASE within 30 days of the disputed charge; CASE has helped thousands of consumers cancel unwanted subscriptions and recover refunds when companies fail to comply with Singapore law. Yafee recommends saving this guide for future reference and sharing it with friends or family who may face the same situation.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Borrowell?
Join over 30,000 users who already trust us.